IBM recently announced a definitive agreement to acquire The Now Factory, a privately held provider of analytics software that helps communications service providers (CSPs) deliver better customer experiences and drive new revenue opportunities. The company is headquartered in Dublin, Ireland. Financial terms were not disclosed.
This acquisition also complements the IBM MobileFirst Analytics portfolio, which is designed to enhance the way organizations analyze mobile device usage to provide exceptional customer experiences.
Using The Now Factory’s software, CSPs can gain real-time insights into their customers by analyzing massive quantities of network and business data. With this type of insight, CSPs can provide an enhanced quality of service to their customers by better managing negative experiences and network outages.
The demand for this type of software is being driven by the explosion of growth in the volume of real-time data that is being produced by mobile devices and the strain it is putting on mobile networks to collect and process events instantly, monitor their performance, and understand the impact of customer interaction.
New IBM Smarter Cities Software on the Cloud Helps Cities Transform
IBM recently unveiled new capabilities in its Smarter Cities software, delivering cloud-based analytics to help cities gain powerful insights into how to better serve their citizens.
Cities around the globe are confronted with growing populations, aging infrastructure, reduced budgets, and the challenge of doing more with less. The newest IBM Intelligent Operations software portfolio, based on open cloud computing standards, helps transform city operations to become more efficient. Designed in collaboration with city leaders, the software also applies predictive analytics to help cities budget for capital improvements and improve the efficiency of water utilities.
IBM recently announced it has acquired Daeja Image Systems Ltd., a leading provider of software that makes it easier for business and IT professionals to view large documents and images. Daeja is a privately held software company with headquarters in Milton Keynes, UK. Financial terms of the deal were not disclosed.
As unstructured business data continues to grow exponentially, business users need not only access to information, but a compelling user experience as well. By putting content in the context of how people work every day, professionals can solve problems and make decisions that deliver better outcomes, faster.
Daeja delivers software that helps line of business employees across all industries, especially data intensive ones such as banking, insurance and healthcare, get faster access to critical business information. Users can open and view hundreds of document and image file formats, even if the native application is not present on their devices, which saves time and enables social collaboration and document sharing across the organization.
E.ON and IBM Deliver Innovative Service Offerings to Customers with New Smart Energy Solutions
IBM recently announced that it has been selected by E.ON Metering to operate its Smart Metering IT infrastructure in a private cloud. The new platform will improve the integration of renewable and decentralized energy sources, while also allowing E.ON to deliver personalized services that will put customers in better control of energy usage.
E.ON Metering, a company of E.ON, one of the world's largest investor-owned power and gas companies, will use IBM's Intelligent Energy Service Enablement Platform (IESEP) to improve the deployment and management of smart meters, simplify the integration of renewables, and other innovative services, while at the same time maintaining a high level of customer service.
Under this agreement E.ON will migrate and host the infrastructure in a private cloud using IBM SmartCloud, at one of IBM's Data Centers in Germany. At the same time, the new platform will be upgraded with new analytics and management tools based on IBM Software that will allow E.ON to provide higher-value-added data services for customers. For example, customers will have the ability to view their usage profiles for information about time-of-use-rates and changes in use patterns that can be compared with historical data.
SJ, Sweden’s Largest Rail Operator, Turns to IBM to Improve Mobile, Online Customer Experience, Increase Sales
IBM recently announced that SJ®, Sweden’s largest rail operator, is turning to customer experience management software from IBM to improve its mobile and online booking process and overall online customer experience to increase ticket sales.
IBM's customer experience management (CEM) solutions are helping SJ to understand, identify, and eliminate consumer pain points on online and mobile channels. Visualization and analytics tools designed to help businesses understand and keep pace with the rapidly shifting preferences of today’s increasingly digital consumers are part of IBM’s Smarter Commerce initiative to help maximize the value of every single customer visit (web and mobile) and ensuring that more transactions are completed successfully.
Headquartered in Stockholm, Sweden, SJ transports more than 100,000 passengers every day, with more than 50 percent of passenger bookings completed online. However, during an initial investigation, SJ discovered that more than 230,000 customers annually were experiencing difficulties when booking online travel with a credit card, which ultimately impacted ticket sales.
IBM Unveils New PowerLinux System for Analytics and Cloud Computing
IBM is accelerating its Linux on Power initiative with a new high-performance PowerLinux server as well as new software and middleware applications geared for the growing number of clients embracing big data, analytics and next generation Java applications in an open cloud environment.
"More clients are choosing IBM’s Power Systems designed to handle mission critical and complex cloud and big data workloads in an open Linux environment," said Doug Balog, General Manager for IBM Power Systems. "Responding to this need, we are aggressively investing in our open ecosystem -- including new products, applications and collaborations -- that support today's emerging Linux workloads.”
New Project Aims to Make New York’s Lake George the “Smartest Lake” in the World
IBM recently announced the launch of “The Jefferson Project at Lake George,” a three-year, multi-million dollar collaboration with the goal of understanding and managing complex factors—including road salt, storm water runoff and invasive species—threatening one of the world’s most pristine natural ecosystems and an economic cornerstone of the New York tourism industry. The collaboration partners expect that this world-class scientific and technology facility at Lake George will create a new model for predictive preservation and remediation of critical natural systems on Lake George, in New York, and ultimately around the world.
IBM Big Data & Analytics: How bigger data creates better decisions
Companies all around the world are using data and business analytics to inform their interactions. Analytics has helped some companies increase online revenue by up to 50%. It's a Smarter Planet - every decision maker can be a smarter one. Let's build a Smarter Planet. Learn more at http://ibm.co/10vCQQK
IBM Announces New Capabilities to Deliver Real-Time Analytics via the Cloud
IBM recently announced new IBM SmartCloud capabilities, including DB2 with BLU Acceleration that can result in as much as 25 times faster reporting and analytics, and SmartCloud availability for SAP's in-memory database, the SAP High Performance Analytics Appliance (SAP HANA).
New BLU Acceleration technology from IBM Research and Development labs adds innovative Dynamic In-memory analytics to DB2 database software on IBM SmartCloud to help companies and governments tackle Big Data by making it dramatically simpler, faster and more economical to analyze massive amounts of data. For example, Cognos Business Intelligence with Dynamic Cubes powered by DB2 with BLU acceleration delivers speed of thought analytics – with 18 times faster data loading and 14 times faster answers.
IBM also announced that its open IBM SmartCloud, built on decades of hosting experience, is now available for SAP HANA. The new offering includes a physical SAP HANA Appliance on IBM SmartCloud for SAP Applications, hosted on SmartCloud Enterprise+. In addition, a virtual SAP HANA Appliance is now available on IBM SmartCloud Enterprise (SCE) for early stage development and test.
IBM Drives Flash Technology Deeper into the Enterprise to Speed Big Data Analytics
IBM recently unveiled a strategic initiative to drive Flash technology further into the enterprise to help organizations better tackle the mounting challenges of Big Data.
Flash, a highly efficient re-writable memory, can speed the response times of information gathering in servers and storage systems from milliseconds to microseconds – orders of magnitude faster. Because it contains no moving parts, the technology is also more reliable, durable and more energy efficient than spinning hard drives.
Such benefits have led Flash to pervade the consumer electronics industry and be built into everything from cell phones to tablets. Today, as organizations are challenged by swelling data volumes, increasing demand for faster analytic insights, and rising data center energy costs, Flash is quickly becoming a key requirement to enable the Smarter Enterprise.
IBM Announces New Innovations to
Help Organizations Benefit from the Next Natural Resource: Big Data
Industry First Data Acceleration Technology and New
Hadoop System for Dramatic Advancements in Speed and Simplicity
IBM recently announced new
technologies designed to help companies and governments tackle Big Data by
making it simpler, faster and more economical to analyze massive amounts of
data. New data acceleration innovation results in as much as 25 times faster
reporting and analytics.
As organizations grapple with
a flood of structured and unstructured data generated by computers, mobile
devices, sensors and social networks, they're under unprecedented pressure to
analyze much more data at faster speeds and at lower costs to help deepen
customer relationships, prevent threat and fraud, and identify new revenue
This announcement, which
represents the work of hundreds of IBM developers and researchers in labs
around the world, includes an industry-first innovation called "BLU
Acceleration," which combines a number of techniques to dramatically
improve analytical performance and simplify administration.
IBM recently announced it
has completed the acquisition of the software portfolio of Star Analytics,
Inc., a privately held business analytics company headquartered in Redwood City, California. Financial
terms were not disclosed.
The combination of IBM and
Star Analytics’ software will further advance IBM's business analytics
initiatives allowing clients to easily access financial information stored in
their applications, allowing them to make more informed decisions faster.
Star Analytics software
addresses a rising challenge for organizations -- helping to automatically
integrate essential information, reporting applications and business analytics
tools across their enterprises, on premise or from cloud computing
environments. The software removes typical custom coding for specialized
sources that are hard to maintain, and eliminates manual processes that are
cumbersome and time consuming.
"Applying analytics to
a wide range of data requires organizations to democratize and speed sharing of
critical information across an enterprise," said Les Rechan, IBM General
Manager, Business Analytics. "Star Analytics’ software advances IBM’s
efforts to deliver analytics that span all data sources directly into the hands
of front line employees, and delivers a comprehensive approach to helping
clients uncover new, untapped growth opportunities.”
Star Analytics’ software,
combined with IBM's R&D and prior acquisitions in business analytics
including Varicent, Algorithmics, Clarity Systems, OpenPages and Cognos, and
recent investments in predictive analytics such as SPSS, will provide clients
with a broad range of business analytics solutions. These acquisitions are
part of IBM's larger focus on analytics, which spans hardware, software,
services and research.
The news supports IBM's
long-term growth strategy to expand the company’s business analytics and
optimization software and services capabilities, an area of IBM's business that
is expected to reach $20 billion in revenue by 2015.
IBM has established one of
the world’s deepest portfolios of analytics and big data technologies and
industry expertise, including almost 9,000 dedicated business analytics and
optimization consultants, and 400 researchers. Nearly 500 of the patents
from IBM’s record breaking 20th year of innovation will serve as the building
blocks for future analytics innovations that can help businesses and
governments unlock the power of big data.
With the closing of this
acquisition, it is expected that all Star Analytics employees will join IBM's
The Cheesecake Factory® Tackles Big
Data with IBM Analytics for an Exceptional Brand Experience
The Cheesecake Factory
serves more than 80 million guests each year, with 200 menu items made fresh
from scratch in each of its restaurant locations worldwide. One of the key
challenges for The Cheesecake Factory is to be able to glean instant insight
from this massive amount and variety of information, also known as big data, to
better serve its guests and to deliver an exceptional dining experience.
Using IBM Big Data analytics and IBM Business Partner, N2N Global's solution,
The Cheesecake Factory has the ability to quickly alert restaurant locations to
remove any ingredient that does not meet its high standards for quality and
consistency, or in the event of a product withdrawal. With this technology, The
Cheesecake Factory can further ensure the highest level of quality and food
safety for its guests.
IBM Unveils the Most Comprehensive Mobile Portfolio for Global Businesses: IBM MobileFirst
IBM recently unveiled IBM MobileFirst, the most
comprehensive mobile portfolio that combines security, analytics and app
development software, with cloud-based services and deep mobile expertise.
Using IBM MobileFirst solutions, businesses can now streamline everything from
the management of employee mobile devices, to the creation of a new mobile commerce
app that will transform their entire business model.
This move by IBM builds off
of its experience helping nearly 1,000 customers become mobile enterprises, and
takes advantage of its thousands of mobile experts and 270 patents in wireless
innovations. Additionally, IBM has made 10 mobile-related acquisitions in the
past four years alone.
IBM is also announcing an
expanded relationship with AT&T to provide developers with tools to create
faster, richer mobile apps and services for customers. For instance,
organizations can now quickly incorporate payment and messages into their
“To date, mobile computing
has been dominated by discussions of new smartphones, operating systems, games
and apps,” said Robert LeBlanc, senior vice president,
middleware software, IBM. “But enterprises have yet to tap into the potential
of mobile business. Just as the Internet transformed the way we bank, book
vacations and manage our healthcare, mobile computing is also transforming
industries. As these devices become ingrained in everything that we do,
businesses are now in the palms of their customers’ hands. IBM MobileFirst is
designed to make the transformation to becoming a mobile enterprise a reality.”