Prepare your customers: IBM moving to ‘Electronic entry of Service Requests'
Nancy Schabilion 2700054PJ9 firstname.lastname@example.org | | Tags:  electronic_service_reques... service_requests passport_advantage
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Beginning in June 2012, IBM clients who license software through Passport Advantage and Passport Advantage Express are requested to enter Service Requests of severity 2, 3 and 4 via the IBM Service Request [SR] Tool, with electronic entry being required by 2013.
Benefits of this transformation are faster creation of service requests, better problem descriptions in the customer’s own words, shorter communication path to experts, better management, easier collaboration and complete and customized reporting.
This is part of an ongoing evolution designed to provide customers with a single electronic support entry point to log and track all technical support requests.
So learn more about ‘Electronic Service Request’ entry and talk with your customers about the benefits of this approach. IBM is initially directing customers to this page via newsletter articles and direct email.