Today’s customers demand more. Companies need to collaborate effectively and rapidly across their value chain. They also must define business processes that integrate on-premises systems with those in the cloud, including the cloud-based services of their community of partners, suppliers, and customers.
Traditional, batch-based B2B or EDI transaction processing is not always enough. To differentiate their business, companies need to be able to respond to customers much faster, if not instantaneously. But what does this really mean? This kind of “real-time” supply chain processing can’t really have an impact on me, a consumer, right? Think again!
Example: Redefining trading partner collaboration with next-generation B2B Cloud services
Imagine your washing machine breaks, and you call a repair service. In the past, you would cross your fingers that the repairman had the correct part when he shows up; otherwise you know it could be a week or more to order the part, and reschedule to complete the job. Now imagine that repairman using a tablet or smartphone (from your laundry room) to check local inventory for the exact parts, reserve the inventory requests at the nearest supplier, and return the same day to fix your machine. Sound too good to be true?...Its not, and it is very real.
This is made possible with the next generation of integration as a service or cloud brokerage capabilities. As the global trading environment grows more complex, the need for basic EDI technologies has evolved. More and more companies are looking for ways build a competitive edge with customizable, customer-focused B2B processes to enhance trading partner integration and process automation. Does your company view EDI and B2B as a source of competitive advantage? How could you improve your supply chain or value chain with real-time processes? Learn more at: http://www.rethinkyourcustomer.com/b2b/