Nobody wants to admit their weaknesses, just like few want to be the first to speak up in a crowded, yet quiet room of peers. Many IT organizations are no different when it comes to the state of their EDI and B2B integration with a community of partners, suppliers, and customers. We know this, because we’ve been listening to you. Based on our research, conducted by Vanson Bourne, 87% of global companies believe their business community is critical to their success, however what’s more telling is the fact that only 30% of those feel they have full end-to-end integration with everyone they need. That’s a compelling gap, and one that companies should not sit back and ignore.
But what are the other 70% doing in place of B2B Integration and automation? That was the goal of our latest research, and what we found was just as compelling. This issue, at large, is a combination of the myriad of global legacy and manual processes coupled with the ever-growing complexity of that partner community. Did you know…
- 78% rely on Email, 53% rely on Mail/Fax, & 50% rely on Phone(Call centers) for transactions (invoices, POs, etc.) with customers, suppliers, and partners
- 5 - The average number of disparate EDI/B2B systems an organization has installed and operational globally
- 10 - The average number of data formats an organization uses for B2B integration with suppliers, customers and partners (e.g. EDIFACT, X12, SWIFT, HIPAA, etc.)
- 11 - The average number of B2B protocols an organization must support with partners in their B2B community
- 574 - The average number of partners, customers, and suppliers in an organizations B2B global community
Where does your company fall on this spectrum of B2B Automation? Are you part of the top 30%? Or are you still relying email, fax, and call centers? Can a company efficiently deliver products and services to customers if the lifeblood (that transactional data) relies on outdated technologies or error-prone manual processes?
My next post will dive deeper into why this gap exists, and what our research tells us…