Service Management on System z Blog
barbara kennedy 2700025GG7 firstname.lastname@example.org Tags:  ztiv tivz z/os service-management 2 Comments 1,345 Visits
Those attending the Automated Operations Technical Council (AOTC) 2010 conference in Philadelphia this spring would like to share their experiences. Hope to see you too next year!
barbara kennedy 2700025GG7 email@example.com Tags:  mainframe ztiv service-mgmt tivz 1,293 Visits
Where did April go? Seems everyone crawled out from the blanket of winter and stepped into a very hectic schedule. I know I did. Among the events were two key user conferences which are summarized below. In case we did not see you this year, we hope you will plan to attend next April.
AOTC - Automated Operations Technical Council
2010 Automated Operations Technical Council (AOTC'10) occurred in
2010 -- the 22nd Annual Tivoli Workload Scheduler (TWS) User Education Seminar
-- was held in Carefree,
barbara kennedy 2700025GG7 firstname.lastname@example.org Tags:  tivz ztiv omegamon service-management 881 Visits
Pulse 2010 and System z
If you missed Pulse 2010, you missed quite a lot -
Pulse 2010 hosted over 5,000 attendees from around the world and most were customers and business partners. Over 300 customers were featured speakers. Presentations, panels, discussions, workshops, hands on learning and demonstrations vied for time and attention with launches, announcements, industry roundtables, certifications and opportunities to meet the executives.
Analysts summed up several key points:
"Very valuable; great interactions with IBM executives, partners and customers. Messages were well articulated." -IDC, Jean Bozman
"Agree that an integrated architecture view is critical for complex systems. Cloud will change that picture." -Forrester, Mike Gualtieri
"Customer panel was the highlight of Pulse. Great stories from State Street, UPMC, Region of Denmark, and Unilever in particular." -Forrester, Robert Whiteley
This year, System z was everywhere. 22 breakout sessions specifically highlighted System z, with such topics as end to end transaction tracking, the cloud and system z, managing complexity and reducing costs with Tivoli. System z was prominent throughout the conference as integrated Service Management was a key conference theme. Panel sessions were very well received and encouraged discussion. System z Birds of a Feather Sessions, Expo Theater presentations, live demonstrations, “Meet the Experts” sessions began with Sunday’s Business Partner Summit which also featured a z track
View a short Pulse summary with Al Zollar:
And please plan to attend Pulse Comes to You in a city near you soon.
IBM Tivoli is hosting a seminar focused on state of the art storage management in the mainframe environment. This briefing will review the latest announcements in mainframe storage and the financial advantages of using IBM Tivoli software to manage stored data. Current storage trends, along with IBM software solutions for z/OS storage and catalog management, will be discussed. Come and join this session to see how Tivoli Enterprise Portal empowers storage administrators to monitor their storage subsystems using a browser based interface.
This technical seminar is targeted for management, technical specialists, and I/T Architects who are responsible for managing a consistent, predictable and effective storage environment on mainframe systems. No prerequisite knowledge is required, although the attendee should have an understanding of their System z storage environment.
This session is complimentary. I hope to see you there!
Register for Minneapolis on April 6th @ https://www-950.ibm.com/events/wwe/grp/grp004.nsf/v16_agenda?openform&seminar=ZZZA3YES&locale=en_US
Register for Chicago on April 7th @ https://www-950.ibm.com/events/wwe/grp/grp004.nsf/v16_agenda?openform&seminar=4Q2ABUES&locale=en_US
Register for Hazelwood on April 8th @ https://www-950.ibm.com/events/wwe/grp/grp004.nsf/v16_agenda?openform&seminar=CEBG3VES&locale=en_US
8:30 AM – 9:00 AM Registration
9:00 AM – 10:30 AM Mainframe Storage Hardware Trends and Directions
10:45 AM – 12:00 PM IBM Tivoli Solutions for Storage and Catalog Mgmt
12:00 PM – 12:30 PM Lunch (complimentary)
12:30 PM – 1:30 PM Common z/OS Storage and Catalog Scenarios, Problem Diagnosis & Product Demonstrations
Minneapolis – IBM Offices, 650 3rd Avenue South, Minneapolis, MN 55402
Chicago – Hyatt Building, IBM Offices – Sixth Floor, 71 S Wacker Dr, Chicago, IL 60606
Hazelwood – IBM Offices, 325 James S McDonnell Blvd, Building 300, Hazelwood, MO 63042
One of the challenges in reporting on large amounts of data is, well, reporting on large amounts of data! The process of collecting, storing, and subsequently displaying thousands of objects is a daunting task for any performance management tool. Certain types of data lend themselves to this quandary, and WebSphere MQ queues in large Z/OS queue managers is certainly one of those cases.
Large Z/OS queue managers can easily accommodate 1000’s of WMQ objects. I have seen customer environments which are in excess of 10,000 objects in a single queue manager. Obviously, there is a significant cost in retrieving and displaying such a large amount of data.
Understanding the requirement to reduce the TCO of system management tools, Tivoli R&D has recently delivered functionality which significantly decreases the CPU required to process large amounts of data. CPU reductions of up to 85% have been observed when executing user requests returning a result set of 16mb.
This enhancement is available for Z/OS and distributed system based OMEGAMON / ITM / ITCAM agents. The following table outlines PTFs delivering this function.
OMEGAMON V420 and XE MSG V7 Solutions APAR PTF
All OMEGAMON V420 require ITM 6.2.2 FP1 IZ57703
ITM 6.1.0 OA30094 UA51110
ITM 6.2.0 OA31804
ITM 6.2.1 OA31024 UA51456
ITM 6.2.2 OA31048 UA51194
OMEGAMON V410 and ITM 6.1 Solutions APAR PTF
OM XE on z/OS OA31017 UA51634
OM XE for z/MC OA31025 UA51606
OM XE for CICS TG OA31016 UA51592
OM XE for IMS OA31020 UA52123
OM XE for Storage OA31023 UA51964
OM XE for CICS OA31015 UA51593
OM XE for MFN OA31022 UA52539
OM XE for DB2 PM00695
NetView V53 OA31027
OM XE for Websphere MQ Mon V6 OA31029
OM XE for Websphere MQ Config V6 OA31030
OM XE for Websphere MQ Msg Bkr Mon V6 OA31031
barbara kennedy 2700025GG7 email@example.com Tags:  virtualization tivz ztiv mainframe 2 Comments 2,718 Visits
Perils, pitfalls and problems of managing heterogeneous virtualization
Recently I spoke with Jasmine Noel, founding partner of Ptak Noel and Associates, LLC, regarding her research on the increasing drive for virtualization. What follows are some interesting observations -
"Enterprises keep asking for more agility (i.e. deploy more stuff even faster) and lower capital costs (i.e. minimize idle resources). Virtualization seems like the perfect answer. Virtual images can be deployed faster to provide more agility. More virtual images can be packed onto fewer physical systems to lower capital costs.
If only that were the end of the story.
Datacenter operations teams are realizing that virtualization is not a homogeneous, one-size-fits-all solution. Enterprises seem intent on acquiring different virtualization platforms as well as heterogeneous hardware platforms. This heterogenous virtualization is changing systems administration in some very fundamental ways:
• Virtualization decouples the traditional server and OS management from the physical hardware. This means administrators are being given a bunch of new, overlapping tools to manage the different virtual systems, which increases the potential for errors that impact business services.
• Virtual image management becomes more important (because someone will have to clean out the inevitable virtual sprawl) and more complex (because someone will have to minimize the business risk of high-speed image deployment).
• Matching dynamic workloads to virtual resources that can be easily and automatically added, deleted, moved or changed can’t be done manually. Imagine trying to hitch a bucking rodeo bronco to a wagon that changes size every few minutes -- which doesn’t bode well for guaranteed completion of critical business workloads.
There is no escaping these issues. Every enterprise has virtualization strategies for different types of infrastructure and applications. No single form of virtualization fits every aspect of those strategies. Thus there will be different hypervisors in the enterprise -- heterogeneity will persist. So what can be done about it?
• Start educating the executives that a virtual image needs proactive administration to keep it healthy They also need to understand that managing a roster of hundreds of virtual images is vastly different from keeping a spreadsheet list of 10-20 golden configurations. IT staff will need a major productivity boost keep up.
• Start seriously thinking about managing resources via policies, since it’s the only way to control changes that can happen automatically.
• Start evaluating which of the repetitive administrative activities can be done in a cross-platform, cross-VM manner. The more those tasks can be automated, the more time there’ll be to spend on avoiding the perils, pitfalls and problems of managing heterogeneous virtualization."
IBM is a client of Ptak Noel and has provided compensation to Ptak Noel for participation in this interview.
Raymond Sun 060000ASTK firstname.lastname@example.org Tags:  ztiv service-management tivz ibmtivoli mainframe linux 2 Comments 1,911 Visits
As you consider moving workloads to Linux on System z, you will want to evaluate which workloads are the best fit. Ideally, data intensive or mixed workloads are best suited for System z whereas CPU intensive workloads may be better run on other platforms. On a recent webcast where I was co-presenting with Bill Reeder (IBM Linux Enterprise Servers), we discussed best workloads for Linux on System z which leverages the strengths of System z like WebSphere MQ, Domino, SAP. We also talked about good workloads for Linux on System z which run well on Linux on System z but can also run on other platforms. So, there are other factors (e.g. organizational politics) which must be evaluated in deciding the ideal platform for workloads.
Wayne Bucek 120000989Y email@example.com Tags:  mainframe servicemanagement ztiv 2 Comments 1,694 Visits
OMEGAMON XE for Messaging is a complete WMQ management solution. Many customers focus exclusively on the performance monitoring aspect of the product, which is the ability to monitor WebSphere Broker and WebSphere MQ, and disregard the WMQ configuration agent.
The configuration agent is a robust, feature rich, component of the solution. However, the features and associated benefits of the configuration component are distinctly different from those of the monitoring components. When discussing the WMQ Configuration agent, I like to begin by covering the business benefits it offers. The following items (IMHO) represent the business benefits of the WMQ Configuration agent.
* Centralized administration of WebSphere MQ objects
* Single GUI across platforms
* Eliminates configuration errors
* Assists in dealing with large numbers of objects
* Disaster recovery tool
The list of features offered by the WMQ Configuration agent are too lengthy to list here, but a full accounting can be found in the product documentation at:
Future blog entries will cover this material in more detail.
Many customers manage the performance of their MQ environments based on requirements from the application development community. These requirements are often as simple as monitoring the current depth of the queues used by the application. When the current queue depth of a queue exceeds the threshold specified for the application, an alert must be raised. This relatively straight forward process can become an administrative nightmare in an environment where thousands of queues need to be monitored with this level of granularity. In this case, an OMEGAMON XE for Messaging situation would be required to monitor each queue. This design results in a high cost of collection, along with a high cost of ownership, as the administrative burden of implementing this scheme is prohibitive.
A better way to approach the problem is to group queues into queue depth threshold brackets. For example, queues A, B, C; are all evaluated against a current depth threshold of 10 of more. Queues D, E, F are evaluated against the next higher threshold bracket, perhaps current depth greater than 50. Bracket thresholds are determined based on the current depth requirements specified by the application owners. As many brackets as needed can be defined.
The key to the solution lies in the assignment of a queue to a threshold bracket. Customers will seldom have a queue naming standard based on their queue depth monitoring needs. However, OMEGAMON XE for Messaging provides a creative solution to the problem. OMEGAMON is sensitive to the queue definitions description field. The description field, typically a comment, can be modified to indicate which queue depth threshold bracket the queue should be evaluated against. Then, a single OMEGAMON XE situation can be constructed, reflective of multiple (perhaps all) queue depth threshold brackets. This situation would use an 'OR' construct, essentially checking for combination of Current Depth < threshold AND description field == queue bracket threshold limit, across the multiple specified brackets.
Wayne Bucek 120000989Y firstname.lastname@example.org Tags:  mainframe servicemgmt ztiv 2 Comments 2,101 Visits
Hi. I am Wayne Bucek a 20-year veteran in the systems management arena. When I have to come off the bike trails, I am a Consulting IT Specialist for zTivoli solutions. My favorite part of the job is to assist customers with the selection, design, and implementation of IBM zTivoli products. I am IBM-certified in WebSphere MQ.
Prior to joining vendor community, I had a real job - 10 years' experience across the disciplines of z/OS systems programming, application programming, and performance management.
I hope to make this blog a place z techies can come to link their real world business problems to zTivoli solutions.
barbara kennedy 2700025GG7 email@example.com Tags:  mainframe service-mgmt ztiv tivz zos 1 Comment 1,678 Visits
Good news for all is that the “Call for Papers” for Pulse 2010 has been extended by popular demand. November 20th is the revised deadline so there is more time to finalize creative input. I spoke with Marcus Boone, product manager for Tivoli’s system z portfolio, regarding suggestions for Pulse participation. He is anxious to hear from those customers who can share real-world experiences on how an integrated approach to service management on System z is creating real benefits. Virtualization projects with savings, new Linux workload projects or best practices in the very complex world of ‘always available’ are good examples. Marcus believes Pulse 2010’s emphasis on alternative forms of customer participation, such as roundtables, panels and open discussions to support a topic will be both more interesting and more meaningful to all.
Please plan to join the conversation. Submit your proposal online at http://www.ibm.com/software/tivoli/pulse/.
barbara kennedy 2700025GG7 firstname.lastname@example.org Tags:  ibmtivoli tivz mainframe ibmservicemanagementsyste... omegamon ztiv zos 969 Visits
Do you have a topic to present? A best practice to share? A perspective for a panel?
Benefits of Speaking at Pulse 2010:
Ready to share your experience?
Important dates for submitting papers/proposals for Pulse 2010:
barbara kennedy 2700025GG7 email@example.com Tags:  tivz omegamon service-mgmt ztiv zos ibmtivoli mainframe 1 Comment 1,799 Visits
Top 10 Ways to Participate in Pulse 2010
Pulse 2010 will be held February 21-24 in always exciting Las Vegas and feature the best of the best in Service Management. There will be announcements, presentations, demonstrations and receptions. Analysts and experts will address specialized topics for business leaders, technicians, and executives. Get smart, get certified and get connected. Plan to participate now. Call for papers and session contributors ends November 2.
barbara kennedy 2700025GG7 firstname.lastname@example.org Tags:  ibmservicemanagementsyste... mainframe ztiv tivz 740 Visits
Welcome to the