Service Management on System z Blog
barbara kennedy 2700025GG7 email@example.com Tags:  service-management mainframe z/os tivz 904 Visits
ISM and zEnterprise
Judith, it is a pleasure to have you as a guest blogger for Integrated Service Management (ISM) on System z. You have written extensively on ISM, including my personal favorite, a short booklet titled “Service Management for Dummies” and the recent white paper “Bringing Automation to the Data Center”. Currently, Hurwitz and Associates is in the forefront of the analyst community that is assessing the potential impact of IBM’s new system zEnterprise.
I’d like to spend a few minutes with you to understand the importance of the revolutionary hybrid technology introduced with zEnterprise and the impact on Integrated Service Management.
But, first, in general, how can ISM help extend the value of mainframes to the rest of the data center?
A - At the core of what organizations now want from their data centers is predictability; predictable costs, predictable staffing levels and predictable performance levels for IT users and customers. Mainframe computing is predictable. It is the most reliable and the most scalable of technologies. And, with today’s specialty engines and virtualization capabilities, the cost is both predictable and manageable. The overall workload for the data center is increasing because new applications are added and new connections are demanded by partners, suppliers and customers. Many of these new requirements render the new technology in place obsolete and unable to keep up with demand.
Smart IT leaders are making it a priority to control the chaos that ensues when a vast array of distributed resources are managed in a disconnected and siloed manner. These executives are looking for a new way to unify the management of complex multi-platform environments to ensure the delivery of services to customers at the right time and for the right price. Implementing a cohesive service management strategy is one of the most effective techniques to begin managing highly distributed resources as though they were a single unit. It is imperative to have a single point of control for all computing resources including the centralized data center, departmental systems, networks, applications, middleware, virtualized environments, and cloud computing environments. Applying an Integrated Service Management vision and methodology to a data center configuration with the mainframe as the centralized hub for management creates an environment with the potential for the highest quality of predictable service.
Q - Will customers adopting zEnterprise be able to leverage service management to extend the value of the mainframe to the rest of their datacenter?
A - The IBM zEnterprise System is a computing platform designed to help enterprises simplify and consolidate large-scale data centers to improve the management of complex and diverse workloads. These workloads may reside in data centers, in virtualized environments, or in private and public clouds.
To have overall end-to-end service management, organizations need a uniform and consistent control mechanism that links all critical processes together across disparate platforms. Without the ability to have this consistent control mechanism, hidden cracks between processes that exist on different systems can and often do lead to business disruption. Even with the expansive capabilities of the zEnterprise, organizations need a higher level of service management designed to incorporate environments that are outside of the scope of the zEnterprise. While the zEnterprise provides tight integration to most efficiently manage workloads for the platform, organizations also require overall management for the heterogeneous systems level. This is where Tivoli’s Integrated Service Management provides key capabilities.
Q - What are the characteristics of management software that will exploit the cost savings and simplification zEnterprise offers?
A- As we pointed out in the paper you referenced, a holistic approach to data center management is imperative for the success of today’s large enterprises. A number of factors clearly demonstrate the need for a more holistic approach to management:
Compliance and security requirements from multiple sources
The need to improve the efficiency of power consumption and resource utilization
The need to implement and manage virtualization technologies in order to improve resource productivity
Automation of business process across highly distributed environments
The need to improve the way these processes are managed.
If each service component works well in isolation there is no guarantee that the customer experience is satisfactory. All of the components have to be managed from a quality of service perspective. For example, services delivered in a department, in the data center and in the cloud all have to work in unison to meet customer expectations.
Q – The new zEnterprise introduces a level of management for workloads executed within the new environment. Can you please discuss the relationship of ISM and the new Unified Resource Manager?
A - Back to basics. Ultimately the goal is to manage any kind of workload and to do so we can identify 6 software components involved: Governance, IT process automation, workload automation, change management, configuration control and dynamic provisioning. Governance and IT process automation rely heavily on organizing operational staff to make them as effective as possible. Workload automation and change management apply specifically to business application software. And, configuration control and dynamic provisioning deal primarily with hardware and how software is deployed on the available hardware. It is also valid to view these six components in two groups of 3. Governance, IT process automation and workload automation involve organizing the workloads that run in the data center. Change management, configuration control and dynamic provisioning involve managing the environment to keep the hardware, operational software and the application software working together coherently and efficiently.
The zEnterprise is designed to support customer requirements to improve the management of complex and diverse workloads. Workload management firmware, called the zEnterprise Unified Resource Manager, has been created to simplify the integration and automation of these environments. The Unified Resource Manager can manage the hardware and virtualization layers that are built in to the zEnterprise platform in a consistent, secure, and efficient way.
Even with the expansive capabilities of the zEnterprise, organizations need a higher level of service management designed to incorporate environments that are outside of the scope of the zEnterprise Unified Resource Manager. For example, there is a need to manage the environment that is closest to the customer. This includes the actual operating systems (in the case of zEnterprise this includes both zOS and Linux), the middleware, and the applications and solutions.
It is imperative to connect the operations of the physical and virtual systems to the company’s applications to ensure business services are sustained at the level of quality demanded by all constituents. An organization needs to think about overall manageability from the perspective of the impact on the business and how the level of service relates to overall business practices.
All of the components have to be managed from a quality of service perspective. For example, services delivered in a department, in the data center and in the cloud all have to work in unison to meet customer expectations. Workloads have to be optimized, overall performance has to be monitored, and security has to be assured. Integrated service management that is based on automation of business policy and rules is the only way to minimize mistakes that impact the quality of service for customers, suppliers, and partners. It simply doesn’t matter if each individual component is best of breed if the overall environment does not meet or exceed customer expectations. In this type of complex enterprise environment there needs to be a single point of control for the entire heterogeneous computing environment
IBM is a client of Hurwitz & Associates and has provided compensation to Hurwitz and Associates for participation in this interview.
Broadcast date: November 10, 2011 at 11:00 a.m. Eastern Standard Time, 4:00 p.m. GMT / UTC.
Good visibility into your storage environment can help prevent out-of-control storage growth. But it’s also critical to minimizing outages caused by bottlenecks, for example, and managing changes in the storage environment. Along with automation, visibility plays a key role in closing the resource gap caused by reduced staff, skills and budget by simplifying the management of multi-vendor, heterogeneous storage devices.
Join us for this complimentary teleconference to learn about all the new capabilities recently added to the Tivoli® System z® Storage Portfolio to give the storage administrator more visibility into this complex environment. These solutions can be expanded to provide z/OS® storage management awareness into application and workload management, thus enabling a more efficient process for reducing cost and improving efficiency in problem identification and resolution.
All Tivoli storage products use Tivoli Enterprise Portal for its simplified single user interface across storage management on System z. Products with new capabilities include:
barbara kennedy 2700025GG7 firstname.lastname@example.org Tags:  tivz ztiv omegamon service-management 890 Visits
Pulse 2010 and System z
If you missed Pulse 2010, you missed quite a lot -
Pulse 2010 hosted over 5,000 attendees from around the world and most were customers and business partners. Over 300 customers were featured speakers. Presentations, panels, discussions, workshops, hands on learning and demonstrations vied for time and attention with launches, announcements, industry roundtables, certifications and opportunities to meet the executives.
Analysts summed up several key points:
"Very valuable; great interactions with IBM executives, partners and customers. Messages were well articulated." -IDC, Jean Bozman
"Agree that an integrated architecture view is critical for complex systems. Cloud will change that picture." -Forrester, Mike Gualtieri
"Customer panel was the highlight of Pulse. Great stories from State Street, UPMC, Region of Denmark, and Unilever in particular." -Forrester, Robert Whiteley
This year, System z was everywhere. 22 breakout sessions specifically highlighted System z, with such topics as end to end transaction tracking, the cloud and system z, managing complexity and reducing costs with Tivoli. System z was prominent throughout the conference as integrated Service Management was a key conference theme. Panel sessions were very well received and encouraged discussion. System z Birds of a Feather Sessions, Expo Theater presentations, live demonstrations, “Meet the Experts” sessions began with Sunday’s Business Partner Summit which also featured a z track
View a short Pulse summary with Al Zollar:
And please plan to attend Pulse Comes to You in a city near you soon.
Take advantage of deeper visibility into your enterprise
IBM continually updates its products with enhanced capabilities that help systems management customers optimize their business flexibility using IBM’s premier monitoring and problem management family of products. But if you don’t stay up-to-date on the newest technology, you’ll miss out on some major improvements. We’ve made it easier for you to by developing this series of educational webcasts focused specifically on the latest technology available in the IBM suite of mainframe products.
New Capability: Network Extended Navigator View for OMEGAMON for Mainframe Networks
his Networks_Extended Navigator View was created to simplify the monitoring of z/OS networks through IBM® Tivoli® OMEGAMON XE for Mainframe Networks. Many of these workspaces were created from user experiences to target specific network issues.
Network_Extended Navigator view, inspired by customer experiences, is based on OMEGAMON XE for Mainframe Networks, and optionally Tivoli OMEGAMON XE on z/OS and Tivoli NetView for z/OS. It provides a cross LPAR Enterprise real time view of the z/OS Communications Server network focused on specific application and networking issues.
Why is it so effective?
Fillmore Bowen 120000CYK5 FBOWEN@US.IBM.COM Tags:  storage omegamon mainframe systemz tivoli 855 Visits
Join us for this complimentary teleconference as we go over the Tivoli® zStorage Management Initiative, including products for storage optimization, data integrity, disaster recovery and reporting capabilities, as well as management of disk and tape storage devices. We will discuss the major areas where the suite of products can help address common z/OS® storage problems, and how to leverage the technology for a more efficient and effective way of managing your environment. During this session, you’ll be able to see and learn about the major capabilities that the Tivoli zStorage portfolio can provide your data center, giving you full visibility and management of your System z® storage
In this session, you’ll learn about:• General breadth and depth of the solutions that make up the Tivoli zStorage Management Initiative
• Understand how the portfolio can reduce time, effort and cost of storage management of your z/OS storage environment
• Gain knowledge of how to leverage the technology to reduce cost and foster greater synergy
Speaker: Kevin Hosozawa, Tivoli zStorage Product Manager, IBM Software Group
Broadcast date: August 11, 2011, 11 a.m., EDT
Developed for: IT and enterprise architects; IT managers; systems programmers; operations managers; and, systems analysts
Register now for this teleconference by logging onto ibm.com/software/systemz/telecon/jul28
Businesses today are requiring new levels of agility, and the ability to quickly deploy new applications and business services. In addition, customers are battling growing IT infrastructure complexity with many tiers and nodes of independent resources, such as smart phones and iPADs, spread over the enterprise. Businesses have realized that system management information currently available does not typically offer an end-to-end business and IT view they require. Enterprises see this today in many parts of their IT infrastructure.
* Automation policies that are limited to tier and node boundaries.
* "Islands” of resources each speaking a different language with a different protocol.
* Server and Data redundancy pervasive as they all create copies of data.
* Security concerns and overhead needed to manage all the heterogeneous silos
And while other vendors are focused on homogeneous virtualization to address expanding environments, IBM is turning up the heat and its leadership by focusing on embracing heterogeneous architectures that take part in the execution of the end-to-end transactions.
Imagine having tighter integration between the database and the applications that need access to System z data but run on a distributed platform. Imagine a new IT infrastructure that is a mix of heterogeneous processors with the ability to have many virtualized servers that can be managed as one. Welcome to a new dimension in computing with zEnterprise System.
Moving to zEnterprise will require expanding the IT Service Management capabilities. IBM’s has developed an end-to-end business/IT Service Management approach called Integrated Service Management or ISM to expand the concept of IT Service Management beyond the Datacenter. An integrated approach to service management allows the interconnection of Datacenters with overall design & delivery across the enterprise operations and lines of business. It includes specific support targeted at Industries. ISM for zEnteprise focuses on support for the heterogeneous platform environment across System z, p and x.
ISM looks at the entire IT and business infrastructure, people and business processes to provide:
* Visibility to see your business, so you can monitor your services, and measure service delivery against key performance indicators
* Control of your business services, so you can effectively manage change, security, compliance of Smarter Services, while minimizing risks to the business
* Automation to improve your business, by automating your business and IT processes and procedures so you can speed delivery of innovative services and change the economics of service delivery
For clients deploying fit
for purpose business services to a zEnterprise infrastructure and across the
Datacenter, IBM’s Integrated Service Management (ISM) approach extends the
capabilities of the zEnterprise Unified Resource Manager with the visibility, control
and automation required to manage in the context of overall business service
objectives. IBM service management ensures service quality and integrity from
the next generation of data centers with:
* Visibility across smart assets and information technology infrastructures
* Change, security and storage management for improved control
* Automated delivery and management of technology across virtualization & clouds
* Workload optimized systems with integrated energy, systems and service management
* Flexible delivery models
Within a shared context of the integrated service models and service objectives, businesses can realize the maximum potential of improved operational advantages, optimized business advantages, and realized organizational advantages required for competitive excellence.
The Tivoli portfolio for Integrated Service Management extends the new dimension of technology introduced by the zEnterprise hardware and contextually have launched four new Tivoli solutions in order to address the main areas of the Services Management: performance availability management, automation management, security and compliance management and asset and financial management.
IBM’s new zEnterprise
represents the logical extension of Integrated Service Management (ISM) approach
to the hardware as matter of the fact that ISM objective is to simplify IT
complexity whether that is a zEnterprise system or a hybrid Datacenter composed
by physical and virtual servers.
A key component of the new zEnterprise is the Unified Resource Manager, which is an integrated System z management facility responsible for zEnterprise platform management. The Unified Resource Manager enables clients to install, monitor, manage, optimize, diagnose, and service resources and workloads across System z, Power and System x from a single point of control while extending System z qualities of service across the entire infrastructure. The Unified Resource Manager is a key new Platform and Hardware Management component of Integrated Service Management on zEnteprise.
IT organizations recognize they must move toward true end-to-end service management that allows them to support their business needs and away from the managed silos that can’t provide a single end-to-end view with a unified point of control.
The zEnterprise extends the value of System z across multiple platforms to allow a fit for purpose approach to optimize workloads to achieve the overall lowest cost approach for an Enterprise total business environment. With the ability of the zEnterprise to support multiple operating systems and hardware platforms, customers can now have one environment across which Integrated Service Management provides visibility, control and automation. With these platforms as part of a single system, ISM provides a single view across all of them and the flexibility to automatically and securely monitor and manage workloads between them to address business requirements.
With Visibility, Control and Automation from Integrated Service Management for zEnterprise, customers will be able to achieve the promise of value of a heterogeneous zEnterprise.
Fillmore Bowen 120000CYK5 FBOWEN@US.IBM.COM Tags:  netcool event omnibus pump tbsm z/os 837 Visits
Managing Enterprise Events into a Single View with Business Service Management from IBM
Broadcast Date: December 8, 2011 at 11:00 a.m. Eastern Standard Time, 4:00 p.m. GMT / UTCA proactive service delivery model can solve a lot of problems. With an end-to-end perspective, it can save IT time and resources by helping IT staff identify recurring problems and enable them to institute proactive measures to prevent problems from impacting service. But how do you get past multiple user administration interfaces, and difficulty in seeing historical and real-time events in a business context? With enterprises becoming increasingly complex, and the volume of events growing, the problem is becoming more urgent. IT shops need to respond proactively to infrastructure-related issues that are causing service degradation.
Consolidation of performance and the state or status of events has always been essential to managing an enterprise. Businesses have hundreds or perhaps thousands of events happening every day that IT needs to prioritize and manage. Is there a way to gain better understanding of what you need to manage?
Join us for this complimentary session and learn about a
methodology to get z/OS® events into Tivoli® Netcool® OMNIbus, and in
turn, Tivoli Business Service Manger (BSM). We’ll highlight the Tivoli
Event Pump, and contrast it with other methods. This presentation will
discuss methods of architecting, collecting, visualizing and managing
business and IT events in your enterprise to improve the visibility and
control necessary to reduce costs and reduce risks.
In this session you’ll learn about these features and more:
Speaker: Clayton Ching, Senior Product Manager, Tivoli Business Service Management, IBM Software Group
You are invited to join us for the North America zSecure User Group meeting!
Attendance is free, and lunch is included!
To register, please email Glinda Cummings at Glinda@us.ibm.com.
Learn More: ftp://public.dhe.ibm.com/eserver/zseries/zos/racf/pdf/zsecureug_announcement_08_2011.pdf
* Learn about zSecure capabilities
* Share user experiences and tips
* Maximize the benefits of your mainframe capabilities
* Network with colleagues and business partners
* Influence future product content
* Meet the Chief Architect and original product designer!
August 15 in San Francisco
August 17 in Dallas
August 18 in Atlanta
Agenda:zSecure Portfolio Update
RACF Update 1.12 & Overview 1.1
Access Monitor Deep Dive
If I had it my way… ask the experts
About zSecure Development
An Improved Approach to Configuration of Tivoli OMEGAMON
Broadcast Date: December 1, 2011 at 11:00 a.m. Eastern Standard Time, 4:00 p.m. GMT / UTCCurrent IBM® Tivoli® OMEGAMON® users know that an ISPF-based configuration tool called ICAT (IBM Configuration Assistance Tool) is supplied to assist with implementation on OMEGAMON. Many users have challenges configuring OMEGAMON software because ICATis unlike the configuration method used by other IBM products.
A new "PARMLIB" method of OMEGAMON configuration, an alternative to the traditional ICAT method of installation and configuration is being introduced in several phases to support OMEGAMON. For new OMEGAMON customers, the PARMLIB method is more suitable since the parameter values are entered in a user available system dataset (or user PARMLIB dataset).
This new PARMLIB approach provides significantly enhanced usability and improved productivity and availability for IT operations. Join us for this teleconference and you’ll hear Cecilia Day, Tivoli developer, discuss the latest enhancements with the PARMLIB tool.
Speaker: Cecile C. Day, ITM z/OS Development, Tivoli Software Group
IBM today announces a new version of the industry leading Network Management for System z NetView product. NetView provides the automation, network and systems management that System z customers require within their expanding network requirements today. As network requirements, such as adding mobile devices, increases the need for a complete network management solution will be increasingly
important. NetView provides the visibility, control and automation across SNA and TCP/IP networks necessary for IT to deal with all the changing network and system requirements that exist on System z. In addition, NetView provides extensive system and network automation support.
The new NetV
NetView Website: http://www-01.ibm.com/software/tivoli/products/netview-zos/
IBM Tivoli is hosting a seminar focused on state of the art storage management in the mainframe environment. This briefing will review the latest announcements in mainframe storage and the financial advantages of using IBM Tivoli software to manage stored data. Current storage trends, along with IBM software solutions for z/OS storage and catalog management, will be discussed. Come and join this session to see how Tivoli Enterprise Portal empowers storage administrators to monitor their storage subsystems using a browser based interface.
This technical seminar is targeted for management, technical specialists, and I/T Architects who are responsible for managing a consistent, predictable and effective storage environment on mainframe systems. No prerequisite knowledge is required, although the attendee should have an understanding of their System z storage environment.
This session is complimentary. I hope to see you there!
Register for Minneapolis on April 6th @ https://www-950.ibm.com/events/wwe/grp/grp004.nsf/v16_agenda?openform&seminar=ZZZA3YES&locale=en_US
Register for Chicago on April 7th @ https://www-950.ibm.com/events/wwe/grp/grp004.nsf/v16_agenda?openform&seminar=4Q2ABUES&locale=en_US
Register for Hazelwood on April 8th @ https://www-950.ibm.com/events/wwe/grp/grp004.nsf/v16_agenda?openform&seminar=CEBG3VES&locale=en_US
8:30 AM – 9:00 AM Registration
9:00 AM – 10:30 AM Mainframe Storage Hardware Trends and Directions
10:45 AM – 12:00 PM IBM Tivoli Solutions for Storage and Catalog Mgmt
12:00 PM – 12:30 PM Lunch (complimentary)
12:30 PM – 1:30 PM Common z/OS Storage and Catalog Scenarios, Problem Diagnosis & Product Demonstrations
Minneapolis – IBM Offices, 650 3rd Avenue South, Minneapolis, MN 55402
Chicago – Hyatt Building, IBM Offices – Sixth Floor, 71 S Wacker Dr, Chicago, IL 60606
Hazelwood – IBM Offices, 325 James S McDonnell Blvd, Building 300, Hazelwood, MO 63042
Come here Ed Woods on how to improve your System z Monitoring
Broadcast Date: September 29, 2011 at 11:00 a.m. Eastern Daylight, 3:00 p.m. GMT, 4:00 p.m. British Summer TimeThe mainframe continues to be the core component for many critical business applications. As mainframe workload has evolved, and these workloads increase in sophistication and complexity, it has become a major challenge to identify, isolate, and solve important issues. Are you getting the most from your investment in System z or zEnterprise™ hardware and z/OS® software? Are you able to recognize and resolve issues efficiently? Are you able to maximize the performance and availability of you critical business applications? What are the most common issues and are you aware of how IBM OMEGAMON® can address them?
this complimentary technical teleconference and discover how OMEGAMON
products and the Tivoli® Enterprise Portal can be used to identify,
isolate, and solve typical z/OS performance and availability management
issues. The session will include examples of how to get the most out of
OMEGAMON and the Tivoli Enterprise
attending this session, you’ll come away with a good understanding of
how the latest features of OMEGAMON and the Tivoli Enterprise Portal can
help with these tasks and more:
Speaker: Ed Woods, Consulting IT Specialist, Tivoli Performance Automation, IBM Software Group
Register today: http://www-01.ibm.com/software/os/systemz/telecon/sep29/
ASAP 2011 – This year, ASAP - the 23rd Annual Tivoli Workload Scheduler (TWS) User Education Seminar - was held in a sunny Fort Lauderdale, Florida, on April 11-13, 2011. A large number of TWS Customers attended. 50 different companies coming from all over the world, joined together and met with IBM experts, to exchange knowledge around TWS, and to share ideas, best practices, issues and solutions. The ASAP was kicked off by Kendall Lock, Director of the IBM Rome Lab, who presented, with pleasant humor and great efficiency, the "key ingredients " of how to apply Workload Automation in ways in which business can be expanded and streamlined. "A Smart Workload Automation solution" he said" in the hands of Smart People, at the right maturity level, can help you getting relevance in the organization within a strategy for continued success at your business". The four-day conference continued with nearly 60 technical sessions, plus "birds of a feather " sessions, held by IBM Rome Software Development Lab, IBM Subject Matter Experts, Customers, and Business Partners. The sessions were organized into four tracks, focused on different areas of interest (mainframe, distributed systems, end-to-end solutions, and sponsors sessions) to provide topics addressed to all the different attendees. Also, sessions were targeted to all levels of experience, spanning from beginners to advanced experts. The opportunity to get a TWS certification was given as well, and had a lot of great participation. Finally, among sessions and informal exchange of information, we didn’t miss the opportunity to enjoy the place, and the warm evenings in Fort Lauderdale, in nice restaurants along the beach or in a travel boat kindly offered by a Sponsor. Submitted by Flora Tramontano.
Pulse 2012 offers more than ever before for the System z community!
I am really looking forward to Pulse this year. With four days of top-notch education, Pulse 2012 will help you react with agility in changing competitive landscapes, reduce vulnerability throughout the service lifecycle, and improve the automation of your IT environment. There is a new System Automation for System z track at Pulse this year (AOTC). Learn about the success customers are having adding more automation to their z environment.
We have a number of new System z Tivoli products to talk about. Particularly for Monitoring and Storage. Come hear Phil Murphy talk about the continuing importance of System z and need need for improving Service Management. Hope to see you at the z reception.