Service Management on System z Blog
One of the challenges in reporting on large amounts of data is, well, reporting on large amounts of data! The process of collecting, storing, and subsequently displaying thousands of objects is a daunting task for any performance management tool. Certain types of data lend themselves to this quandary, and WebSphere MQ queues in large Z/OS queue managers is certainly one of those cases.
Large Z/OS queue managers can easily accommodate 1000’s of WMQ objects. I have seen customer environments which are in excess of 10,000 objects in a single queue manager. Obviously, there is a significant cost in retrieving and displaying such a large amount of data.
Understanding the requirement to reduce the TCO of system management tools, Tivoli R&D has recently delivered functionality which significantly decreases the CPU required to process large amounts of data. CPU reductions of up to 85% have been observed when executing user requests returning a result set of 16mb.
This enhancement is available for Z/OS and distributed system based OMEGAMON / ITM / ITCAM agents. The following table outlines PTFs delivering this function.
OMEGAMON V420 and XE MSG V7 Solutions APAR PTF
All OMEGAMON V420 require ITM 6.2.2 FP1 IZ57703
ITM 6.1.0 OA30094 UA51110
ITM 6.2.0 OA31804
ITM 6.2.1 OA31024 UA51456
ITM 6.2.2 OA31048 UA51194
OMEGAMON V410 and ITM 6.1 Solutions APAR PTF
OM XE on z/OS OA31017 UA51634
OM XE for z/MC OA31025 UA51606
OM XE for CICS TG OA31016 UA51592
OM XE for IMS OA31020 UA52123
OM XE for Storage OA31023 UA51964
OM XE for CICS OA31015 UA51593
OM XE for MFN OA31022 UA52539
OM XE for DB2 PM00695
NetView V53 OA31027
OM XE for Websphere MQ Mon V6 OA31029
OM XE for Websphere MQ Config V6 OA31030
OM XE for Websphere MQ Msg Bkr Mon V6 OA31031
IBM Tivoli is hosting a seminar focused on state of the art storage management in the mainframe environment. This briefing will review the latest announcements in mainframe storage and the financial advantages of using IBM Tivoli software to manage stored data. Current storage trends, along with IBM software solutions for z/OS storage and catalog management, will be discussed. Come and join this session to see how Tivoli Enterprise Portal empowers storage administrators to monitor their storage subsystems using a browser based interface.
This technical seminar is targeted for management, technical specialists, and I/T Architects who are responsible for managing a consistent, predictable and effective storage environment on mainframe systems. No prerequisite knowledge is required, although the attendee should have an understanding of their System z storage environment.
This session is complimentary. I hope to see you there!
Register for Minneapolis on April 6th @ https://www-950.ibm.com/events/wwe/grp/grp004.nsf/v16_agenda?openform&seminar=ZZZA3YES&locale=en_US
Register for Chicago on April 7th @ https://www-950.ibm.com/events/wwe/grp/grp004.nsf/v16_agenda?openform&seminar=4Q2ABUES&locale=en_US
Register for Hazelwood on April 8th @ https://www-950.ibm.com/events/wwe/grp/grp004.nsf/v16_agenda?openform&seminar=CEBG3VES&locale=en_US
8:30 AM – 9:00 AM Registration
9:00 AM – 10:30 AM Mainframe Storage Hardware Trends and Directions
10:45 AM – 12:00 PM IBM Tivoli Solutions for Storage and Catalog Mgmt
12:00 PM – 12:30 PM Lunch (complimentary)
12:30 PM – 1:30 PM Common z/OS Storage and Catalog Scenarios, Problem Diagnosis & Product Demonstrations
Minneapolis – IBM Offices, 650 3rd Avenue South, Minneapolis, MN 55402
Chicago – Hyatt Building, IBM Offices – Sixth Floor, 71 S Wacker Dr, Chicago, IL 60606
Hazelwood – IBM Offices, 325 James S McDonnell Blvd, Building 300, Hazelwood, MO 63042
barbara kennedy 2700025GG7 firstname.lastname@example.org Tags:  tivz ztiv omegamon service-management 975 Visits
Pulse 2010 and System z
If you missed Pulse 2010, you missed quite a lot -
Pulse 2010 hosted over 5,000 attendees from around the world and most were customers and business partners. Over 300 customers were featured speakers. Presentations, panels, discussions, workshops, hands on learning and demonstrations vied for time and attention with launches, announcements, industry roundtables, certifications and opportunities to meet the executives.
Analysts summed up several key points:
"Very valuable; great interactions with IBM executives, partners and customers. Messages were well articulated." -IDC, Jean Bozman
"Agree that an integrated architecture view is critical for complex systems. Cloud will change that picture." -Forrester, Mike Gualtieri
"Customer panel was the highlight of Pulse. Great stories from State Street, UPMC, Region of Denmark, and Unilever in particular." -Forrester, Robert Whiteley
This year, System z was everywhere. 22 breakout sessions specifically highlighted System z, with such topics as end to end transaction tracking, the cloud and system z, managing complexity and reducing costs with Tivoli. System z was prominent throughout the conference as integrated Service Management was a key conference theme. Panel sessions were very well received and encouraged discussion. System z Birds of a Feather Sessions, Expo Theater presentations, live demonstrations, “Meet the Experts” sessions began with Sunday’s Business Partner Summit which also featured a z track
View a short Pulse summary with Al Zollar:
And please plan to attend Pulse Comes to You in a city near you soon.
barbara kennedy 2700025GG7 email@example.com Tags:  mainframe ztiv service-mgmt tivz 1,381 Visits
Where did April go? Seems everyone crawled out from the blanket of winter and stepped into a very hectic schedule. I know I did. Among the events were two key user conferences which are summarized below. In case we did not see you this year, we hope you will plan to attend next April.
AOTC - Automated Operations Technical Council
2010 Automated Operations Technical Council (AOTC'10) occurred in
2010 -- the 22nd Annual Tivoli Workload Scheduler (TWS) User Education Seminar
-- was held in Carefree,
barbara kennedy 2700025GG7 firstname.lastname@example.org Tags:  ztiv tivz z/os service-management 2 Comments 1,502 Visits
Those attending the Automated Operations Technical Council (AOTC) 2010 conference in Philadelphia this spring would like to share their experiences. Hope to see you too next year!
Have you seen this video? It's fun. It was produced to help celebrate the 10th birthday of Linux on System z. It is System z focused, but later in the clip, you'll notice a very familiar screen. It looks like Tivoli Enterprise Portal.
Link to Video http://www.youtube.com/user/IBMLabGermany#p/u/0/0i7kBnhN3Lg
barbara kennedy 2700025GG7 email@example.com Tags:  service-management mainframe z/os tivz 971 Visits
ISM and zEnterprise
Judith, it is a pleasure to have you as a guest blogger for Integrated Service Management (ISM) on System z. You have written extensively on ISM, including my personal favorite, a short booklet titled “Service Management for Dummies” and the recent white paper “Bringing Automation to the Data Center”. Currently, Hurwitz and Associates is in the forefront of the analyst community that is assessing the potential impact of IBM’s new system zEnterprise.
I’d like to spend a few minutes with you to understand the importance of the revolutionary hybrid technology introduced with zEnterprise and the impact on Integrated Service Management.
But, first, in general, how can ISM help extend the value of mainframes to the rest of the data center?
A - At the core of what organizations now want from their data centers is predictability; predictable costs, predictable staffing levels and predictable performance levels for IT users and customers. Mainframe computing is predictable. It is the most reliable and the most scalable of technologies. And, with today’s specialty engines and virtualization capabilities, the cost is both predictable and manageable. The overall workload for the data center is increasing because new applications are added and new connections are demanded by partners, suppliers and customers. Many of these new requirements render the new technology in place obsolete and unable to keep up with demand.
Smart IT leaders are making it a priority to control the chaos that ensues when a vast array of distributed resources are managed in a disconnected and siloed manner. These executives are looking for a new way to unify the management of complex multi-platform environments to ensure the delivery of services to customers at the right time and for the right price. Implementing a cohesive service management strategy is one of the most effective techniques to begin managing highly distributed resources as though they were a single unit. It is imperative to have a single point of control for all computing resources including the centralized data center, departmental systems, networks, applications, middleware, virtualized environments, and cloud computing environments. Applying an Integrated Service Management vision and methodology to a data center configuration with the mainframe as the centralized hub for management creates an environment with the potential for the highest quality of predictable service.
Q - Will customers adopting zEnterprise be able to leverage service management to extend the value of the mainframe to the rest of their datacenter?
A - The IBM zEnterprise System is a computing platform designed to help enterprises simplify and consolidate large-scale data centers to improve the management of complex and diverse workloads. These workloads may reside in data centers, in virtualized environments, or in private and public clouds.
To have overall end-to-end service management, organizations need a uniform and consistent control mechanism that links all critical processes together across disparate platforms. Without the ability to have this consistent control mechanism, hidden cracks between processes that exist on different systems can and often do lead to business disruption. Even with the expansive capabilities of the zEnterprise, organizations need a higher level of service management designed to incorporate environments that are outside of the scope of the zEnterprise. While the zEnterprise provides tight integration to most efficiently manage workloads for the platform, organizations also require overall management for the heterogeneous systems level. This is where Tivoli’s Integrated Service Management provides key capabilities.
Q - What are the characteristics of management software that will exploit the cost savings and simplification zEnterprise offers?
A- As we pointed out in the paper you referenced, a holistic approach to data center management is imperative for the success of today’s large enterprises. A number of factors clearly demonstrate the need for a more holistic approach to management:
Compliance and security requirements from multiple sources
The need to improve the efficiency of power consumption and resource utilization
The need to implement and manage virtualization technologies in order to improve resource productivity
Automation of business process across highly distributed environments
The need to improve the way these processes are managed.
If each service component works well in isolation there is no guarantee that the customer experience is satisfactory. All of the components have to be managed from a quality of service perspective. For example, services delivered in a department, in the data center and in the cloud all have to work in unison to meet customer expectations.
Q – The new zEnterprise introduces a level of management for workloads executed within the new environment. Can you please discuss the relationship of ISM and the new Unified Resource Manager?
A - Back to basics. Ultimately the goal is to manage any kind of workload and to do so we can identify 6 software components involved: Governance, IT process automation, workload automation, change management, configuration control and dynamic provisioning. Governance and IT process automation rely heavily on organizing operational staff to make them as effective as possible. Workload automation and change management apply specifically to business application software. And, configuration control and dynamic provisioning deal primarily with hardware and how software is deployed on the available hardware. It is also valid to view these six components in two groups of 3. Governance, IT process automation and workload automation involve organizing the workloads that run in the data center. Change management, configuration control and dynamic provisioning involve managing the environment to keep the hardware, operational software and the application software working together coherently and efficiently.
The zEnterprise is designed to support customer requirements to improve the management of complex and diverse workloads. Workload management firmware, called the zEnterprise Unified Resource Manager, has been created to simplify the integration and automation of these environments. The Unified Resource Manager can manage the hardware and virtualization layers that are built in to the zEnterprise platform in a consistent, secure, and efficient way.
Even with the expansive capabilities of the zEnterprise, organizations need a higher level of service management designed to incorporate environments that are outside of the scope of the zEnterprise Unified Resource Manager. For example, there is a need to manage the environment that is closest to the customer. This includes the actual operating systems (in the case of zEnterprise this includes both zOS and Linux), the middleware, and the applications and solutions.
It is imperative to connect the operations of the physical and virtual systems to the company’s applications to ensure business services are sustained at the level of quality demanded by all constituents. An organization needs to think about overall manageability from the perspective of the impact on the business and how the level of service relates to overall business practices.
All of the components have to be managed from a quality of service perspective. For example, services delivered in a department, in the data center and in the cloud all have to work in unison to meet customer expectations. Workloads have to be optimized, overall performance has to be monitored, and security has to be assured. Integrated service management that is based on automation of business policy and rules is the only way to minimize mistakes that impact the quality of service for customers, suppliers, and partners. It simply doesn’t matter if each individual component is best of breed if the overall environment does not meet or exceed customer expectations. In this type of complex enterprise environment there needs to be a single point of control for the entire heterogeneous computing environment
IBM is a client of Hurwitz & Associates and has provided compensation to Hurwitz and Associates for participation in this interview.
Businesses today are requiring new levels of agility, and the ability to quickly deploy new applications and business services. In addition, customers are battling growing IT infrastructure complexity with many tiers and nodes of independent resources, such as smart phones and iPADs, spread over the enterprise. Businesses have realized that system management information currently available does not typically offer an end-to-end business and IT view they require. Enterprises see this today in many parts of their IT infrastructure.
* Automation policies that are limited to tier and node boundaries.
* "Islands” of resources each speaking a different language with a different protocol.
* Server and Data redundancy pervasive as they all create copies of data.
* Security concerns and overhead needed to manage all the heterogeneous silos
And while other vendors are focused on homogeneous virtualization to address expanding environments, IBM is turning up the heat and its leadership by focusing on embracing heterogeneous architectures that take part in the execution of the end-to-end transactions.
Imagine having tighter integration between the database and the applications that need access to System z data but run on a distributed platform. Imagine a new IT infrastructure that is a mix of heterogeneous processors with the ability to have many virtualized servers that can be managed as one. Welcome to a new dimension in computing with zEnterprise System.
Moving to zEnterprise will require expanding the IT Service Management capabilities. IBM’s has developed an end-to-end business/IT Service Management approach called Integrated Service Management or ISM to expand the concept of IT Service Management beyond the Datacenter. An integrated approach to service management allows the interconnection of Datacenters with overall design & delivery across the enterprise operations and lines of business. It includes specific support targeted at Industries. ISM for zEnteprise focuses on support for the heterogeneous platform environment across System z, p and x.
ISM looks at the entire IT and business infrastructure, people and business processes to provide:
* Visibility to see your business, so you can monitor your services, and measure service delivery against key performance indicators
* Control of your business services, so you can effectively manage change, security, compliance of Smarter Services, while minimizing risks to the business
* Automation to improve your business, by automating your business and IT processes and procedures so you can speed delivery of innovative services and change the economics of service delivery
For clients deploying fit
for purpose business services to a zEnterprise infrastructure and across the
Datacenter, IBM’s Integrated Service Management (ISM) approach extends the
capabilities of the zEnterprise Unified Resource Manager with the visibility, control
and automation required to manage in the context of overall business service
objectives. IBM service management ensures service quality and integrity from
the next generation of data centers with:
* Visibility across smart assets and information technology infrastructures
* Change, security and storage management for improved control
* Automated delivery and management of technology across virtualization & clouds
* Workload optimized systems with integrated energy, systems and service management
* Flexible delivery models
Within a shared context of the integrated service models and service objectives, businesses can realize the maximum potential of improved operational advantages, optimized business advantages, and realized organizational advantages required for competitive excellence.
The Tivoli portfolio for Integrated Service Management extends the new dimension of technology introduced by the zEnterprise hardware and contextually have launched four new Tivoli solutions in order to address the main areas of the Services Management: performance availability management, automation management, security and compliance management and asset and financial management.
IBM’s new zEnterprise
represents the logical extension of Integrated Service Management (ISM) approach
to the hardware as matter of the fact that ISM objective is to simplify IT
complexity whether that is a zEnterprise system or a hybrid Datacenter composed
by physical and virtual servers.
A key component of the new zEnterprise is the Unified Resource Manager, which is an integrated System z management facility responsible for zEnterprise platform management. The Unified Resource Manager enables clients to install, monitor, manage, optimize, diagnose, and service resources and workloads across System z, Power and System x from a single point of control while extending System z qualities of service across the entire infrastructure. The Unified Resource Manager is a key new Platform and Hardware Management component of Integrated Service Management on zEnteprise.
IT organizations recognize they must move toward true end-to-end service management that allows them to support their business needs and away from the managed silos that can’t provide a single end-to-end view with a unified point of control.
The zEnterprise extends the value of System z across multiple platforms to allow a fit for purpose approach to optimize workloads to achieve the overall lowest cost approach for an Enterprise total business environment. With the ability of the zEnterprise to support multiple operating systems and hardware platforms, customers can now have one environment across which Integrated Service Management provides visibility, control and automation. With these platforms as part of a single system, ISM provides a single view across all of them and the flexibility to automatically and securely monitor and manage workloads between them to address business requirements.
With Visibility, Control and Automation from Integrated Service Management for zEnterprise, customers will be able to achieve the promise of value of a heterogeneous zEnterprise.
ASAP 2011 – This year, ASAP - the 23rd Annual Tivoli Workload Scheduler (TWS) User Education Seminar - was held in a sunny Fort Lauderdale, Florida, on April 11-13, 2011. A large number of TWS Customers attended. 50 different companies coming from all over the world, joined together and met with IBM experts, to exchange knowledge around TWS, and to share ideas, best practices, issues and solutions. The ASAP was kicked off by Kendall Lock, Director of the IBM Rome Lab, who presented, with pleasant humor and great efficiency, the "key ingredients " of how to apply Workload Automation in ways in which business can be expanded and streamlined. "A Smart Workload Automation solution" he said" in the hands of Smart People, at the right maturity level, can help you getting relevance in the organization within a strategy for continued success at your business". The four-day conference continued with nearly 60 technical sessions, plus "birds of a feather " sessions, held by IBM Rome Software Development Lab, IBM Subject Matter Experts, Customers, and Business Partners. The sessions were organized into four tracks, focused on different areas of interest (mainframe, distributed systems, end-to-end solutions, and sponsors sessions) to provide topics addressed to all the different attendees. Also, sessions were targeted to all levels of experience, spanning from beginners to advanced experts. The opportunity to get a TWS certification was given as well, and had a lot of great participation. Finally, among sessions and informal exchange of information, we didn’t miss the opportunity to enjoy the place, and the warm evenings in Fort Lauderdale, in nice restaurants along the beach or in a travel boat kindly offered by a Sponsor. Submitted by Flora Tramontano.
IBM today announces a new version of the industry leading Network Management for System z NetView product. NetView provides the automation, network and systems management that System z customers require within their expanding network requirements today. As network requirements, such as adding mobile devices, increases the need for a complete network management solution will be increasingly
important. NetView provides the visibility, control and automation across SNA and TCP/IP networks necessary for IT to deal with all the changing network and system requirements that exist on System z. In addition, NetView provides extensive system and network automation support.
The new NetV
NetView Website: http://www-01.ibm.com/software/tivoli/products/netview-zos/
Two NetView activities coming up for SHARE:
IBM Webcast Series - Webcast #2: "Solving Application and Network Issues with OMEGAMON® and NetView"
Speaker: Kirk Bean, NetView® Product Manager, IBM Software Group
As networks become more complex and IT shops integrate their IBM® System z® and distributed platforms, improved network automation is essential to both increased availability and improved utilization. In this Webcast, we’ll discuss the value of increasing network automation capabilities for System z, System p® and System x® platforms across both SNA and IP networks. This improvement is a key requirement in supporting new business opportunities, and new hardware like the IBM zEnterprise™. You’ll learn how to set up your System z environment to react quickly to events for increased availability, and achieve operational efficiencies to free up needed business and IT resources.
NetView Session at SHARE in August in Orlando with Bank of America
9914: Canzlog in NetView for z/OS 6.1: User Experience
Thursday, August 11, 2011: 9:30 AM-10:30 AM
Europe 11 (Walt Disney World Dolphin Resort)
Canzlog, a combined network and system log, brings together years of "wouldn't it be nice" ideas for browsing. See how 47 message attributes are kept, displayed, and used for automation and by REXX programs. Come learn simple steps for automatic archiving and seamless browsing. Canzlog can be shared with IBM service or moved to a backing store when needed.
Fillmore Bowen 120000CYK5 FBOWEN@US.IBM.COM 585 Visits
Today, July 12th, IBM announced the new zEnterprise 114, a new model of the zEnterprise systems that is designed for mid sized clients. We began this journey last year with the launch of zEnterprise as a model for hybrid computing. This marked a significant shift from the traditional mainframe system by enabling our clients to host mainframe and distributed workloads on one platform with a single management system. It's also the fastest and most scalable system in the market place today. Coupled with our software, including Tivoli, specifically designed to leverage the unique attributes of zEnterprise, our competitors can't come close to matching the total zEnterprise solution.
Tivoli software is a major part of this launch. Tivoli has announced a Statement of Direction (http://www-01.ibm.com/common/ssi/rep_ca/1/897/ENUS211-271/ENUS211-271.PDF) for future support of the new zEnterprise Unified Resource Manager API to provide enhancement to the current Integrated Service Management support for System z provided.
Learn more about this new set of products: http://events.unisfair.com/rt/ibm~systemz
IT goals for monitoring mainframe environments may not appear to have changed much over the years – except that you need to respond much faster to unexpected events, handle huge volumes of events unheard of a decade ago, handle events proactively before they become issues and do this in environments that grow more complex every day. Fortunately, OMEGAMON® capabilities have continued evolving along with the modern data center.
Let’s explore your z/OS® systems with Tivoli® OMEGAMON XE on z/OS. You’ll see how it can be used to monitor and alert you to potential problems and help solve real issues in large z196 and z/OS systems. Join us for this complimentary teleconference to learn in detail about the capabilities in OMEGAMON XE for z/OS for monitoring your System z® environment. As a key component of IBM’s overall Integrated Service Management portfolio on System z, OMEGAMON XE is a performance and availability solution to that can analyze, manage and optimize operating systems, databases or other environments. It detects and recovers potential problems in essential system resources automatically and offers advanced reporting.
In this session, you’ll come away with details on how OMEGAMON XE can help:• Reduce the cost of administrating security on the mainframe by reducing complexity and using fewer staff resources
• Automate security policy enforcement to implement best practices and compliance requirements
• Analyze data to detect and respond rapidly to internal and external security events and threats
• Proactively handle events with automated closed-loop remediation that closes exposures
• Protect sensitive data and simplify the lifecycle management of encryption keys
• Consolidate cloud security management for zEnterprise™
Speaker: Joe Winterton, OMEGAMON XE on z/OS Release Manager, IBM Software GroupBroadcast date: July 28, 2011, 11 a.m., EDT
Developed for: IT and enterprise architects, IT managers, system analysts, system administrators, system programmers, and operations managers
Register now for this teleconference by logging onto
Join us after the teleconference for a live question-and-answer session. The teleconference will also be available for replay after the event.
You are invited to join us for the North America zSecure User Group meeting!
Attendance is free, and lunch is included!
To register, please email Glinda Cummings at Glinda@us.ibm.com.
Learn More: ftp://public.dhe.ibm.com/eserver/zseries/zos/racf/pdf/zsecureug_announcement_08_2011.pdf
* Learn about zSecure capabilities
* Share user experiences and tips
* Maximize the benefits of your mainframe capabilities
* Network with colleagues and business partners
* Influence future product content
* Meet the Chief Architect and original product designer!
August 15 in San Francisco
August 17 in Dallas
August 18 in Atlanta
Agenda:zSecure Portfolio Update
RACF Update 1.12 & Overview 1.1
Access Monitor Deep Dive
If I had it my way… ask the experts
About zSecure Development
Fillmore Bowen 120000CYK5 FBOWEN@US.IBM.COM Tags:  storage omegamon mainframe systemz tivoli 976 Visits
Join us for this complimentary teleconference as we go over the Tivoli® zStorage Management Initiative, including products for storage optimization, data integrity, disaster recovery and reporting capabilities, as well as management of disk and tape storage devices. We will discuss the major areas where the suite of products can help address common z/OS® storage problems, and how to leverage the technology for a more efficient and effective way of managing your environment. During this session, you’ll be able to see and learn about the major capabilities that the Tivoli zStorage portfolio can provide your data center, giving you full visibility and management of your System z® storage
In this session, you’ll learn about:• General breadth and depth of the solutions that make up the Tivoli zStorage Management Initiative
• Understand how the portfolio can reduce time, effort and cost of storage management of your z/OS storage environment
• Gain knowledge of how to leverage the technology to reduce cost and foster greater synergy
Speaker: Kevin Hosozawa, Tivoli zStorage Product Manager, IBM Software Group
Broadcast date: August 11, 2011, 11 a.m., EDT
Developed for: IT and enterprise architects; IT managers; systems programmers; operations managers; and, systems analysts
Register now for this teleconference by logging onto ibm.com/software/systemz/telecon/jul28