Service Management on System z Blog
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Welcome to the
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Top 10 Ways to Participate in Pulse 2010
Pulse 2010 will be held February 21-24 in always exciting Las Vegas and feature the best of the best in Service Management. There will be announcements, presentations, demonstrations and receptions. Analysts and experts will address specialized topics for business leaders, technicians, and executives. Get smart, get certified and get connected. Plan to participate now. Call for papers and session contributors ends November 2.
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Do you have a topic to present? A best practice to share? A perspective for a panel?
Benefits of Speaking at Pulse 2010:
Ready to share your experience?
Important dates for submitting papers/proposals for Pulse 2010:
barbara kennedy 2700025GG7 firstname.lastname@example.org Tags:  mainframe service-mgmt ztiv tivz zos 1 Comment 1,581 Visits
Good news for all is that the “Call for Papers” for Pulse 2010 has been extended by popular demand. November 20th is the revised deadline so there is more time to finalize creative input. I spoke with Marcus Boone, product manager for Tivoli’s system z portfolio, regarding suggestions for Pulse participation. He is anxious to hear from those customers who can share real-world experiences on how an integrated approach to service management on System z is creating real benefits. Virtualization projects with savings, new Linux workload projects or best practices in the very complex world of ‘always available’ are good examples. Marcus believes Pulse 2010’s emphasis on alternative forms of customer participation, such as roundtables, panels and open discussions to support a topic will be both more interesting and more meaningful to all.
Please plan to join the conversation. Submit your proposal online at http://www.ibm.com/software/tivoli/pulse/.
Wayne Bucek 120000989Y email@example.com Tags:  mainframe servicemgmt ztiv 2 Comments 1,934 Visits
Hi. I am Wayne Bucek a 20-year veteran in the systems management arena. When I have to come off the bike trails, I am a Consulting IT Specialist for zTivoli solutions. My favorite part of the job is to assist customers with the selection, design, and implementation of IBM zTivoli products. I am IBM-certified in WebSphere MQ.
Prior to joining vendor community, I had a real job - 10 years' experience across the disciplines of z/OS systems programming, application programming, and performance management.
I hope to make this blog a place z techies can come to link their real world business problems to zTivoli solutions.
Many customers manage the performance of their MQ environments based on requirements from the application development community. These requirements are often as simple as monitoring the current depth of the queues used by the application. When the current queue depth of a queue exceeds the threshold specified for the application, an alert must be raised. This relatively straight forward process can become an administrative nightmare in an environment where thousands of queues need to be monitored with this level of granularity. In this case, an OMEGAMON XE for Messaging situation would be required to monitor each queue. This design results in a high cost of collection, along with a high cost of ownership, as the administrative burden of implementing this scheme is prohibitive.
A better way to approach the problem is to group queues into queue depth threshold brackets. For example, queues A, B, C; are all evaluated against a current depth threshold of 10 of more. Queues D, E, F are evaluated against the next higher threshold bracket, perhaps current depth greater than 50. Bracket thresholds are determined based on the current depth requirements specified by the application owners. As many brackets as needed can be defined.
The key to the solution lies in the assignment of a queue to a threshold bracket. Customers will seldom have a queue naming standard based on their queue depth monitoring needs. However, OMEGAMON XE for Messaging provides a creative solution to the problem. OMEGAMON is sensitive to the queue definitions description field. The description field, typically a comment, can be modified to indicate which queue depth threshold bracket the queue should be evaluated against. Then, a single OMEGAMON XE situation can be constructed, reflective of multiple (perhaps all) queue depth threshold brackets. This situation would use an 'OR' construct, essentially checking for combination of Current Depth < threshold AND description field == queue bracket threshold limit, across the multiple specified brackets.
Wayne Bucek 120000989Y firstname.lastname@example.org Tags:  mainframe servicemanagement ztiv 2 Comments 1,597 Visits
OMEGAMON XE for Messaging is a complete WMQ management solution. Many customers focus exclusively on the performance monitoring aspect of the product, which is the ability to monitor WebSphere Broker and WebSphere MQ, and disregard the WMQ configuration agent.
The configuration agent is a robust, feature rich, component of the solution. However, the features and associated benefits of the configuration component are distinctly different from those of the monitoring components. When discussing the WMQ Configuration agent, I like to begin by covering the business benefits it offers. The following items (IMHO) represent the business benefits of the WMQ Configuration agent.
* Centralized administration of WebSphere MQ objects
* Single GUI across platforms
* Eliminates configuration errors
* Assists in dealing with large numbers of objects
* Disaster recovery tool
The list of features offered by the WMQ Configuration agent are too lengthy to list here, but a full accounting can be found in the product documentation at:
Future blog entries will cover this material in more detail.
barbara kennedy 2700025GG7 email@example.com Tags:  servicemgmt cloud tivz mainframe 1,340 Visits
Recently I interviewed Joe Clabby of Clabby Analytics regarding the role of the mainframe for cloud computing. We invite your comments -
Q - Joe, cloud computing has been characterized in many ways, but is basically a new service consumption and delivery model inspired by consumer Internet services. Key components include on-demand self service, ubiquitous network access, location independent resource pooling and rapid elasticity. In recent weeks you have been advocating the mainframe for management of the cloud. Why?
A - Simple ─ a mainframe is a cloud-in-a-box.
Q- In your experience, have customers who have adopted service management from system z realized measurable ROI? Can you share any examples?
Q - Not every customer has a mainframe. At what point(s) should a business consider adopting the platform for service management?
IBM is a client of Clabby Analytics and has provided compensation to Clabby Analytics for participation in this interview.
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OMEGAMON XE for Messaging on Z/OS provides comprehensive statistical information on application workloads using the MQI. When transaction response time degrades, it is helpful to isolate the delay to the offending subsystem. The Application Statistics feature facilitates problem identification, providing clocks and counts by MQI request type, for all monitored applications.
Details on the operation of this feature are found in the WebSphere MQ Monitoring Agent User's Guide. A white paper discussing Application Statistics best practices is available on the Tivoli Wiki.
Raymond Sun 060000ASTK email@example.com Tags:  ztiv service-management tivz ibmtivoli mainframe linux 2 Comments 1,813 Visits
As you consider moving workloads to Linux on System z, you will want to evaluate which workloads are the best fit. Ideally, data intensive or mixed workloads are best suited for System z whereas CPU intensive workloads may be better run on other platforms. On a recent webcast where I was co-presenting with Bill Reeder (IBM Linux Enterprise Servers), we discussed best workloads for Linux on System z which leverages the strengths of System z like WebSphere MQ, Domino, SAP. We also talked about good workloads for Linux on System z which run well on Linux on System z but can also run on other platforms. So, there are other factors (e.g. organizational politics) which must be evaluated in deciding the ideal platform for workloads.
Re: zPartners: Need-to-know info about the Business Partner Summit at Pulse in 2010 - see you there!
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barbara kennedy 2700025GG7 email@example.com Tags:  virtualization tivz ztiv mainframe 2 Comments 2,588 Visits
Perils, pitfalls and problems of managing heterogeneous virtualization
Recently I spoke with Jasmine Noel, founding partner of Ptak Noel and Associates, LLC, regarding her research on the increasing drive for virtualization. What follows are some interesting observations -
"Enterprises keep asking for more agility (i.e. deploy more stuff even faster) and lower capital costs (i.e. minimize idle resources). Virtualization seems like the perfect answer. Virtual images can be deployed faster to provide more agility. More virtual images can be packed onto fewer physical systems to lower capital costs.
If only that were the end of the story.
Datacenter operations teams are realizing that virtualization is not a homogeneous, one-size-fits-all solution. Enterprises seem intent on acquiring different virtualization platforms as well as heterogeneous hardware platforms. This heterogenous virtualization is changing systems administration in some very fundamental ways:
• Virtualization decouples the traditional server and OS management from the physical hardware. This means administrators are being given a bunch of new, overlapping tools to manage the different virtual systems, which increases the potential for errors that impact business services.
• Virtual image management becomes more important (because someone will have to clean out the inevitable virtual sprawl) and more complex (because someone will have to minimize the business risk of high-speed image deployment).
• Matching dynamic workloads to virtual resources that can be easily and automatically added, deleted, moved or changed can’t be done manually. Imagine trying to hitch a bucking rodeo bronco to a wagon that changes size every few minutes -- which doesn’t bode well for guaranteed completion of critical business workloads.
There is no escaping these issues. Every enterprise has virtualization strategies for different types of infrastructure and applications. No single form of virtualization fits every aspect of those strategies. Thus there will be different hypervisors in the enterprise -- heterogeneity will persist. So what can be done about it?
• Start educating the executives that a virtual image needs proactive administration to keep it healthy They also need to understand that managing a roster of hundreds of virtual images is vastly different from keeping a spreadsheet list of 10-20 golden configurations. IT staff will need a major productivity boost keep up.
• Start seriously thinking about managing resources via policies, since it’s the only way to control changes that can happen automatically.
• Start evaluating which of the repetitive administrative activities can be done in a cross-platform, cross-VM manner. The more those tasks can be automated, the more time there’ll be to spend on avoiding the perils, pitfalls and problems of managing heterogeneous virtualization."
IBM is a client of Ptak Noel and has provided compensation to Ptak Noel for participation in this interview.
Raymond Sun 060000ASTK firstname.lastname@example.org Tags:  service-management mainframe linux tivz ibmtivoli virtualization 1 Comment 2,042 Visits
Did you know that System z was a great platform for a private cloud? Software Group did a benchmark comparing a popular Intel based hypervisor to z/VM and observed the impact to CPU utilization, throughput (transactions per second), and response time of a sample application as they varied the number of virtual servers. Their results are documented in a paper: http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=SA&subtype=WH&appname=STGE_ZS_ZS_USEN&htmlfid=ZSW03125USEN&attachment=ZSW03125USEN.PDF
There is a companion paper that discusses the TCO implications of private cloud versus public cloud: http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=SA&subtype=WH&appname=STGE_ZS_ZS_USEN&htmlfid=ZSW03126USEN&attachment=ZSW03126USEN.PDF
Have you noticed that when the press talks about cloud, they're typically not talking about System z? I wonder why. I have some theories, but would be interested in your perspective.
barbara kennedy 2700025GG7 email@example.com Tags:  mainframe tivz service-management ibmtivoli virtualization 1,358 Visits
Perils, pitfalls and problems need solutions. So, I asked Jasmine Noel to continue her discussion and to focus on what an enterprise might do to address the issues. Jasmine -
Tools to Tame Heterogeneous Virtualization Management
As I mentioned in my initial blog, virtualization is elevating the daily stress for over-extended datacenter administrators to alarming levels. Higher business agility and lower capital costs through virtualization can’t be achieved without sophisticated, complete, and always-on management of heterogenous virtual computing resources. In other words, agile management of heterogeneous virtualization is critical for business agility and profitability. Hence, the reason administrator stress levels are going through the roof is that they don’t have agile management of heterogeneous virtualization.
It is vital, and not optional then, that IT organizations become adept at matching increasingly dynamic needs (be they automated workload schedules or on-demand service requests) with the resource flexibility afforded by virtualization’s rapid provisioning strengths. As such, system administrators are quickly realizing that they need to look for a different type of management solution. So what are the characteristics of this new solution type?
A policy-based approach is a key characteristic of this new solution type. Virtualization enables application images to move to different virtual machines very quickly (in some cases before admins get a chance to check their emailed service tickets). Policies enable IT to introduce some necessary controls around those moves and changes. Policies can also simplify the workload to resource matching process. For example, policies can ensure that multiple workloads all run on the same virtual machine in a particular datacenter location, or incorporate time of day requirements so that a workload spans ten virtual machines during the day but thirty virtual machines at night.
Centralized management of dense computing infrastructures (be they Blades, packaged Cloud systems, or mainframes) appears to be a natural extension of this phenomena because for the first time, administrators truly need a centralized management platform to manage virtual systems. Many IT organizations are learning the hard way about the sprawl created when virtual images are deployed at will with minimal oversight or visibility into how the environment is changing. System administrators need management solutions that make oversight and resource visibility as quick and seamless as deploying the virtual images. Solutions which afford centralized control over all virtualization options and extend across a diverse infrastructure enable optimal use of administrators’ time.
Besides centralization, the solution should also have a workflow-based approach to automation embedded in its design. Automating the many other tasks (patching, security checks, compliance checks, etc.) that surround virtual image deployment drive down the business risk of high-speed image deployment. When these tasks are orchestrated as complete workflows, IT productivity skyrockets, which gives administrators the time to focus on policy design and decision-related resource analysis.
There is no escaping these solution requirements. The system management status quo can’t deliver the agile management of heterogeneous virtualization that is essential for business agility and profitability. What administrators can do is demand that management vendors prove how they deliver on these requirements.
IBM is a client of Ptak Noel and has provided compensation to Ptak Noel for participation in this interview.
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Surely you have heard the buzz around Pulse. We are now 10 days from the opening bell and hopefully you all will be there to meet in person, share best practices, and learn something. Just a few of the “special for this event” highlights:
Meet the Experts!
Talk one-on-one with Product Experts
Two Experts on hand at all times
Walk up during open hours
Schedule a Meeting
Submit a question to a Kiosk
Sunday, 2/21/10 6:30 pm – 8:30 pm
Monday, 2/22/10 12:00 pm – 8:00 pm
Tuesday, 2/23/10 12:00 pm – 6:00 pm
Expos will include a live z10 with demos dedicated to System z software. New, improved and integrated software will be demonstrated to see and discuss. Our business partners will be actively sharing successes and capabilities.
There are 22 sessions within the Pulse curriculum with system z content, many presented by businesses like yours. There will also be 2 z Expo theatre session, and 2 Birds of a Feather sessions. AND, a system z reception on Monday evening.
It is NOT too late to register and attend.
One of the challenges in reporting on large amounts of data is, well, reporting on large amounts of data! The process of collecting, storing, and subsequently displaying thousands of objects is a daunting task for any performance management tool. Certain types of data lend themselves to this quandary, and WebSphere MQ queues in large Z/OS queue managers is certainly one of those cases.
Large Z/OS queue managers can easily accommodate 1000’s of WMQ objects. I have seen customer environments which are in excess of 10,000 objects in a single queue manager. Obviously, there is a significant cost in retrieving and displaying such a large amount of data.
Understanding the requirement to reduce the TCO of system management tools, Tivoli R&D has recently delivered functionality which significantly decreases the CPU required to process large amounts of data. CPU reductions of up to 85% have been observed when executing user requests returning a result set of 16mb.
This enhancement is available for Z/OS and distributed system based OMEGAMON / ITM / ITCAM agents. The following table outlines PTFs delivering this function.
OMEGAMON V420 and XE MSG V7 Solutions APAR PTF
All OMEGAMON V420 require ITM 6.2.2 FP1 IZ57703
ITM 6.1.0 OA30094 UA51110
ITM 6.2.0 OA31804
ITM 6.2.1 OA31024 UA51456
ITM 6.2.2 OA31048 UA51194
OMEGAMON V410 and ITM 6.1 Solutions APAR PTF
OM XE on z/OS OA31017 UA51634
OM XE for z/MC OA31025 UA51606
OM XE for CICS TG OA31016 UA51592
OM XE for IMS OA31020 UA52123
OM XE for Storage OA31023 UA51964
OM XE for CICS OA31015 UA51593
OM XE for MFN OA31022 UA52539
OM XE for DB2 PM00695
NetView V53 OA31027
OM XE for Websphere MQ Mon V6 OA31029
OM XE for Websphere MQ Config V6 OA31030
OM XE for Websphere MQ Msg Bkr Mon V6 OA31031
IBM Tivoli is hosting a seminar focused on state of the art storage management in the mainframe environment. This briefing will review the latest announcements in mainframe storage and the financial advantages of using IBM Tivoli software to manage stored data. Current storage trends, along with IBM software solutions for z/OS storage and catalog management, will be discussed. Come and join this session to see how Tivoli Enterprise Portal empowers storage administrators to monitor their storage subsystems using a browser based interface.
This technical seminar is targeted for management, technical specialists, and I/T Architects who are responsible for managing a consistent, predictable and effective storage environment on mainframe systems. No prerequisite knowledge is required, although the attendee should have an understanding of their System z storage environment.
This session is complimentary. I hope to see you there!
Register for Minneapolis on April 6th @ https://www-950.ibm.com/events/wwe/grp/grp004.nsf/v16_agenda?openform&seminar=ZZZA3YES&locale=en_US
Register for Chicago on April 7th @ https://www-950.ibm.com/events/wwe/grp/grp004.nsf/v16_agenda?openform&seminar=4Q2ABUES&locale=en_US
Register for Hazelwood on April 8th @ https://www-950.ibm.com/events/wwe/grp/grp004.nsf/v16_agenda?openform&seminar=CEBG3VES&locale=en_US
8:30 AM – 9:00 AM Registration
9:00 AM – 10:30 AM Mainframe Storage Hardware Trends and Directions
10:45 AM – 12:00 PM IBM Tivoli Solutions for Storage and Catalog Mgmt
12:00 PM – 12:30 PM Lunch (complimentary)
12:30 PM – 1:30 PM Common z/OS Storage and Catalog Scenarios, Problem Diagnosis & Product Demonstrations
Minneapolis – IBM Offices, 650 3rd Avenue South, Minneapolis, MN 55402
Chicago – Hyatt Building, IBM Offices – Sixth Floor, 71 S Wacker Dr, Chicago, IL 60606
Hazelwood – IBM Offices, 325 James S McDonnell Blvd, Building 300, Hazelwood, MO 63042
barbara kennedy 2700025GG7 email@example.com Tags:  tivz ztiv omegamon service-management 833 Visits
Pulse 2010 and System z
If you missed Pulse 2010, you missed quite a lot -
Pulse 2010 hosted over 5,000 attendees from around the world and most were customers and business partners. Over 300 customers were featured speakers. Presentations, panels, discussions, workshops, hands on learning and demonstrations vied for time and attention with launches, announcements, industry roundtables, certifications and opportunities to meet the executives.
Analysts summed up several key points:
"Very valuable; great interactions with IBM executives, partners and customers. Messages were well articulated." -IDC, Jean Bozman
"Agree that an integrated architecture view is critical for complex systems. Cloud will change that picture." -Forrester, Mike Gualtieri
"Customer panel was the highlight of Pulse. Great stories from State Street, UPMC, Region of Denmark, and Unilever in particular." -Forrester, Robert Whiteley
This year, System z was everywhere. 22 breakout sessions specifically highlighted System z, with such topics as end to end transaction tracking, the cloud and system z, managing complexity and reducing costs with Tivoli. System z was prominent throughout the conference as integrated Service Management was a key conference theme. Panel sessions were very well received and encouraged discussion. System z Birds of a Feather Sessions, Expo Theater presentations, live demonstrations, “Meet the Experts” sessions began with Sunday’s Business Partner Summit which also featured a z track
View a short Pulse summary with Al Zollar:
And please plan to attend Pulse Comes to You in a city near you soon.
barbara kennedy 2700025GG7 firstname.lastname@example.org Tags:  mainframe ztiv service-mgmt tivz 1,239 Visits
Where did April go? Seems everyone crawled out from the blanket of winter and stepped into a very hectic schedule. I know I did. Among the events were two key user conferences which are summarized below. In case we did not see you this year, we hope you will plan to attend next April.
AOTC - Automated Operations Technical Council
2010 Automated Operations Technical Council (AOTC'10) occurred in
2010 -- the 22nd Annual Tivoli Workload Scheduler (TWS) User Education Seminar
-- was held in Carefree,
barbara kennedy 2700025GG7 email@example.com Tags:  ztiv tivz z/os service-management 2 Comments 1,269 Visits
Those attending the Automated Operations Technical Council (AOTC) 2010 conference in Philadelphia this spring would like to share their experiences. Hope to see you too next year!