Service Management on System z Blog
ASAP 2011 – This year, ASAP - the 23rd Annual Tivoli Workload Scheduler (TWS) User Education Seminar - was held in a sunny Fort Lauderdale, Florida, on April 11-13, 2011. A large number of TWS Customers attended. 50 different companies coming from all over the world, joined together and met with IBM experts, to exchange knowledge around TWS, and to share ideas, best practices, issues and solutions. The ASAP was kicked off by Kendall Lock, Director of the IBM Rome Lab, who presented, with pleasant humor and great efficiency, the "key ingredients " of how to apply Workload Automation in ways in which business can be expanded and streamlined. "A Smart Workload Automation solution" he said" in the hands of Smart People, at the right maturity level, can help you getting relevance in the organization within a strategy for continued success at your business". The four-day conference continued with nearly 60 technical sessions, plus "birds of a feather " sessions, held by IBM Rome Software Development Lab, IBM Subject Matter Experts, Customers, and Business Partners. The sessions were organized into four tracks, focused on different areas of interest (mainframe, distributed systems, end-to-end solutions, and sponsors sessions) to provide topics addressed to all the different attendees. Also, sessions were targeted to all levels of experience, spanning from beginners to advanced experts. The opportunity to get a TWS certification was given as well, and had a lot of great participation. Finally, among sessions and informal exchange of information, we didn’t miss the opportunity to enjoy the place, and the warm evenings in Fort Lauderdale, in nice restaurants along the beach or in a travel boat kindly offered by a Sponsor. Submitted by Flora Tramontano.
Fillmore Bowen 120000CYK5 FBOWEN@US.IBM.COM Tags:  cloud tivoli mainframe provisioning 1 Comment 3,428 Visits
Installation and Configuration Services - Cloud Ready for Linux on System z Offering
Are you Cloud Ready for Linux on System z?
This offering provides the ability to provision to any platform using a common service catalog in a highly available environment, including availability, performance, monitoring, backup and recovery.
Customized offerings can also include integration of additional products, program design, implementation and ongoing support. Services are delivered in partnership with StreamFoundry, Inc., an IBM Business Partner.
* Delivers Cloud Service Management by creating and deploying standardized, virtualized and mixed infrastructure environments with Process Automation
* Results in reduced cost and increased speed of delivery of business services
* Installation and configuration of: Tivoli Provisioning Manager, IBM Tivoli Monitoring, System Automation for Multiplatforms, Tivoli Storage Manager
* Services for each stage of Cloud on System z design, implementation and ongoing support fit to individual requirements
* Knowledge Transfer and on-going support as needed.
* Typical Project Duration: 5 days. Can scale based on customer requirements
* SmartCloud Control Desk Media included for Service Desk Administration
Fillmore Bowen 120000CYK5 FBOWEN@US.IBM.COM Tags:  omegamon automation pulse mainframe 1,461 Visits
Pulse 2012 offers more than ever before for the System z community!
Looking forward to four days of top-notch education, Pulse 2012 has a large number of System z focused activities occurring to help increase visibility and improve the automation of your IT
Experience product demos via interactive touchscreen at the System z kiosks in the Expo Hall, including:
Pulse 2012 offers more than ever before for the System z community!
I am really looking forward to Pulse this year. With four days of top-notch education, Pulse 2012 will help you react with agility in changing competitive landscapes, reduce vulnerability throughout the service lifecycle, and improve the automation of your IT environment. There is a new System Automation for System z track at Pulse this year (AOTC). Learn about the success customers are having adding more automation to their z environment.
We have a number of new System z Tivoli products to talk about. Particularly for Monitoring and Storage. Come hear Phil Murphy talk about the continuing importance of System z and need need for improving Service Management. Hope to see you at the z reception.
Dec 13 Telecon - Unattended Cloud application execution with SmartCloud workload automation
Register now: http://ibm.co/SsNzHG
Consolidating various product roles, as the backbone for enterprise scheduling
Implementing dynamic scheduling capabilities that can virtually integrate into a larger high-availability infrastructure
Using a per-job-priced metric, based on the number of jobs actually managed, enabling you to pay per-job for workloads that are being managed
Speaker: Xavier Giannakopoulos, Workload Automation Product Manager, IBM Software Group
Broadcast Date: December 13, 2012 at 11:00 a.m. Eastern Standard Time, 4:00 p.m. GMT / UTC
Developed for: IT and enterprise architects and managers; operations managers and system administrators; CTOs; and project managers and researchers
Technical Level: Intermediate
Cloud environments bring with them a new set of challenges with lots of additional workload and resource management. Much of the savings gained from cloud deployments comes from reduced resource usage. But this requires well-managed, automated provisioning of applications and workloads and the capability to quickly de-provision, as well, to free up resources when there is no longer a need for the workload or application. If you’re moving to implement cloud support for new workloads and applications, these are important considerations. Workload automation can help.
IBM SmartCloud workload automation capabilities are designed to provide a consistent look and feel that enables unattended workload or application operations, with the provisioning and de-provisioning of cloud resources and infrastructures. Join us for this complimentary webcast as we look at how to gain additional value with improved availability and productivity by automating much of the workload associated with managing applications in a cloud. You can save time and money with SmartCloud workload automation, while simplifying cloud operations.
Join us after the teleconference for a live question-and-answer session. The teleconference will also be available for replay after the event
Many enterprises run their mission critical application workloads on their mainframe systems. They would like to centralize their application security controls, security policy enforcement, data protection, auditing reporting and compliance management for a consolidated view of security. They are looking for smarter security intelligence that will help them leverage the mainframe as their enterprise security hub.
IBM Security zSecure suite V1.13 consists of multiple individual components designed to help you administer your mainframe security server, monitor for threats, enforce policy compliance, audit usage and configurations, and assist in compliance management and audit reporting.
· IBM Security zSecure Admin, Visual, and CICS Toolkit provide administrative, provisioning, and management components that can significantly reduce administration time, effort, and costs, and help improve productivity and response time, as well as help reduce training time for new administrators.
· IBM Security zSecure Audit, Alert, and Command Verifier provide security policy enforcement, audit, monitoring and compliance management components. These offerings help ease the burden of compliance audits, can improve security and incident handling, and can increase overall operational effectiveness.
New Security zSecure suite V1.13 capabilities offer enhancements for DB2, CICS, and IMS application security auditing that:
For more information on the functions available in the new version of IBM Security zSecure suite V1.13 visit our announcement letter (http://www-01.ibm.com/common/ssi/ShowDoc.jsp?docURL=/common/ssi/rep_ca/2/897/ENUS211-432/index.html⟨=en) and our zSecure Product Website (http://www-01.ibm.com/software/tivoli/products/zsecure/)
Fillmore Bowen 120000CYK5 FBOWEN@US.IBM.COM Tags:  omegamon zenterprise mainframe tivoli 1,064 Visits
IBM Tivoli OMEGAMON XE for Mainframe Networks V5.1 and OMEGAMON for z/OS Management Suite V5.1 helps to optimize business application
performance and end-user productivity.
IBM has now completed announcing all the OMEGAMON V5.1 family of products. With the announcement of Mainframe Networks and Management Suite, all the OMEGAMON products incorporate the new V5.1 capabilities. New capabilities of IBM® Tivoli® OMEGAMON® XE for Mainframe Networks V5.1,
and Tivoli OMEGAMON for z/OS® Management Suite V5.1 are designed to:
• Improve the efficiency of problem resolution by requiring fewer steps to isolate root cause of performance problems in real time, and therefore, enabling higher availability.
• Improve visibility, control, and automation with a new more comprehensive enhanced 3270-based UI capable of viewing the entire enterprise-wide environment from a single 3270 screen.
• Reduce the time required for installation, configuration, and maintenance by leveraging enhanced Tivoli Monitoring functions and a new PARMGEN
• Include an enterprise end-to-end view of performance monitoring and availability on a common technology for both z/OS and open systems.
Customers can now monitor and management z/OS, IMS, CICS, DB2, Networks and Storage from a single OMEGAMON enhanced 3270 screen.
Fillmore Bowen 120000CYK5 FBOWEN@US.IBM.COM 544 Visits
Today, July 12th, IBM announced the new zEnterprise 114, a new model of the zEnterprise systems that is designed for mid sized clients. We began this journey last year with the launch of zEnterprise as a model for hybrid computing. This marked a significant shift from the traditional mainframe system by enabling our clients to host mainframe and distributed workloads on one platform with a single management system. It's also the fastest and most scalable system in the market place today. Coupled with our software, including Tivoli, specifically designed to leverage the unique attributes of zEnterprise, our competitors can't come close to matching the total zEnterprise solution.
Tivoli software is a major part of this launch. Tivoli has announced a Statement of Direction (http://www-01.ibm.com/common/ssi/rep_ca/1/897/ENUS211-271/ENUS211-271.PDF) for future support of the new zEnterprise Unified Resource Manager API to provide enhancement to the current Integrated Service Management support for System z provided.
Learn more about this new set of products: http://events.unisfair.com/rt/ibm~systemz
Take advantage of deeper visibility into your enterprise
IBM continually updates its products with enhanced capabilities that help systems management customers optimize their business flexibility using IBM’s premier monitoring and problem management family of products. But if you don’t stay up-to-date on the newest technology, you’ll miss out on some major improvements. We’ve made it easier for you to by developing this series of educational webcasts focused specifically on the latest technology available in the IBM suite of mainframe products.
barbara kennedy 2700025GG7 email@example.com Tags:  service-management mainframe z/os tivz 848 Visits
ISM and zEnterprise
Judith, it is a pleasure to have you as a guest blogger for Integrated Service Management (ISM) on System z. You have written extensively on ISM, including my personal favorite, a short booklet titled “Service Management for Dummies” and the recent white paper “Bringing Automation to the Data Center”. Currently, Hurwitz and Associates is in the forefront of the analyst community that is assessing the potential impact of IBM’s new system zEnterprise.
I’d like to spend a few minutes with you to understand the importance of the revolutionary hybrid technology introduced with zEnterprise and the impact on Integrated Service Management.
But, first, in general, how can ISM help extend the value of mainframes to the rest of the data center?
A - At the core of what organizations now want from their data centers is predictability; predictable costs, predictable staffing levels and predictable performance levels for IT users and customers. Mainframe computing is predictable. It is the most reliable and the most scalable of technologies. And, with today’s specialty engines and virtualization capabilities, the cost is both predictable and manageable. The overall workload for the data center is increasing because new applications are added and new connections are demanded by partners, suppliers and customers. Many of these new requirements render the new technology in place obsolete and unable to keep up with demand.
Smart IT leaders are making it a priority to control the chaos that ensues when a vast array of distributed resources are managed in a disconnected and siloed manner. These executives are looking for a new way to unify the management of complex multi-platform environments to ensure the delivery of services to customers at the right time and for the right price. Implementing a cohesive service management strategy is one of the most effective techniques to begin managing highly distributed resources as though they were a single unit. It is imperative to have a single point of control for all computing resources including the centralized data center, departmental systems, networks, applications, middleware, virtualized environments, and cloud computing environments. Applying an Integrated Service Management vision and methodology to a data center configuration with the mainframe as the centralized hub for management creates an environment with the potential for the highest quality of predictable service.
Q - Will customers adopting zEnterprise be able to leverage service management to extend the value of the mainframe to the rest of their datacenter?
A - The IBM zEnterprise System is a computing platform designed to help enterprises simplify and consolidate large-scale data centers to improve the management of complex and diverse workloads. These workloads may reside in data centers, in virtualized environments, or in private and public clouds.
To have overall end-to-end service management, organizations need a uniform and consistent control mechanism that links all critical processes together across disparate platforms. Without the ability to have this consistent control mechanism, hidden cracks between processes that exist on different systems can and often do lead to business disruption. Even with the expansive capabilities of the zEnterprise, organizations need a higher level of service management designed to incorporate environments that are outside of the scope of the zEnterprise. While the zEnterprise provides tight integration to most efficiently manage workloads for the platform, organizations also require overall management for the heterogeneous systems level. This is where Tivoli’s Integrated Service Management provides key capabilities.
Q - What are the characteristics of management software that will exploit the cost savings and simplification zEnterprise offers?
A- As we pointed out in the paper you referenced, a holistic approach to data center management is imperative for the success of today’s large enterprises. A number of factors clearly demonstrate the need for a more holistic approach to management:
Compliance and security requirements from multiple sources
The need to improve the efficiency of power consumption and resource utilization
The need to implement and manage virtualization technologies in order to improve resource productivity
Automation of business process across highly distributed environments
The need to improve the way these processes are managed.
If each service component works well in isolation there is no guarantee that the customer experience is satisfactory. All of the components have to be managed from a quality of service perspective. For example, services delivered in a department, in the data center and in the cloud all have to work in unison to meet customer expectations.
Q – The new zEnterprise introduces a level of management for workloads executed within the new environment. Can you please discuss the relationship of ISM and the new Unified Resource Manager?
A - Back to basics. Ultimately the goal is to manage any kind of workload and to do so we can identify 6 software components involved: Governance, IT process automation, workload automation, change management, configuration control and dynamic provisioning. Governance and IT process automation rely heavily on organizing operational staff to make them as effective as possible. Workload automation and change management apply specifically to business application software. And, configuration control and dynamic provisioning deal primarily with hardware and how software is deployed on the available hardware. It is also valid to view these six components in two groups of 3. Governance, IT process automation and workload automation involve organizing the workloads that run in the data center. Change management, configuration control and dynamic provisioning involve managing the environment to keep the hardware, operational software and the application software working together coherently and efficiently.
The zEnterprise is designed to support customer requirements to improve the management of complex and diverse workloads. Workload management firmware, called the zEnterprise Unified Resource Manager, has been created to simplify the integration and automation of these environments. The Unified Resource Manager can manage the hardware and virtualization layers that are built in to the zEnterprise platform in a consistent, secure, and efficient way.
Even with the expansive capabilities of the zEnterprise, organizations need a higher level of service management designed to incorporate environments that are outside of the scope of the zEnterprise Unified Resource Manager. For example, there is a need to manage the environment that is closest to the customer. This includes the actual operating systems (in the case of zEnterprise this includes both zOS and Linux), the middleware, and the applications and solutions.
It is imperative to connect the operations of the physical and virtual systems to the company’s applications to ensure business services are sustained at the level of quality demanded by all constituents. An organization needs to think about overall manageability from the perspective of the impact on the business and how the level of service relates to overall business practices.
All of the components have to be managed from a quality of service perspective. For example, services delivered in a department, in the data center and in the cloud all have to work in unison to meet customer expectations. Workloads have to be optimized, overall performance has to be monitored, and security has to be assured. Integrated service management that is based on automation of business policy and rules is the only way to minimize mistakes that impact the quality of service for customers, suppliers, and partners. It simply doesn’t matter if each individual component is best of breed if the overall environment does not meet or exceed customer expectations. In this type of complex enterprise environment there needs to be a single point of control for the entire heterogeneous computing environment
IBM is a client of Hurwitz & Associates and has provided compensation to Hurwitz and Associates for participation in this interview.
Fillmore Bowen 120000CYK5 FBOWEN@US.IBM.COM Tags:  mainframe workload share netview tivoli ism automation 1,125 Visits
Had a great week at the SHARE Conference in Orlando. SHARE is all about mainframe hardware and software. We had a number of excellent Tivoli z/OS sessions. There were 4 NetView sessions: An introductory session on Monday by Larry Green on the new NetView V6.1. Couple of technical sessions and Thursday had a session with Dale Carter from Bank of America and Tom Howe from NetView Development on BofA usage of the new Canzlog capability in V6.1. Very well attended session for early Thursday morning. A number of attendees thought Canzlog would change how they dealt with their current logs going forward. It is a very well received new function in NetView V6.1. Tivoli presented on Monday at a full house Lunch and Learn on Problem Determination and Analysis. There was also an excellent session by Flora Tremantaon on the updated Tivoli Workload Scheduler 8.6 release that just came out. Focused on Workload Automation and Batch Modernization.
The SHARE Technical Exchange was open Monday and Tuesday nights and during Lunch on Wednesday. Tivoli was well represented with 6 peds of the 15 in the IBM area. There was also a working zEnterprise that a number of peds were directly connected to. The NetView, Application Management, Storage and Security peds were very busy the whole time. Lots of great conversations with many customers about the value of Tivoli software. SHARE is a great place to find out what is new for z/OS hardware and software. SHARE attendees understand the continuing importance and value of mainframe environments. The next SHARE is in Atlanta in March. Presentations are available on the SHARE website: http://share.confex.com/share/117/webprogram/start.html
barbara kennedy 2700025GG7 firstname.lastname@example.org Tags:  servicemgmt cloud tivz mainframe 1,379 Visits
Recently I interviewed Joe Clabby of Clabby Analytics regarding the role of the mainframe for cloud computing. We invite your comments -
Q - Joe, cloud computing has been characterized in many ways, but is basically a new service consumption and delivery model inspired by consumer Internet services. Key components include on-demand self service, ubiquitous network access, location independent resource pooling and rapid elasticity. In recent weeks you have been advocating the mainframe for management of the cloud. Why?
A - Simple ─ a mainframe is a cloud-in-a-box.
Q- In your experience, have customers who have adopted service management from system z realized measurable ROI? Can you share any examples?
Q - Not every customer has a mainframe. At what point(s) should a business consider adopting the platform for service management?
IBM is a client of Clabby Analytics and has provided compensation to Clabby Analytics for participation in this interview.
What's new with Tivoli Storage Management on System z: Save money and time by enhancing your storage capabilities
Date: Tuesday, February 28 2012
Raymond Sun 060000ASTK email@example.com Tags:  ztiv service-management tivz ibmtivoli linux mainframe 2 Comments 1,871 Visits
As you consider moving workloads to Linux on System z, you will want to evaluate which workloads are the best fit. Ideally, data intensive or mixed workloads are best suited for System z whereas CPU intensive workloads may be better run on other platforms. On a recent webcast where I was co-presenting with Bill Reeder (IBM Linux Enterprise Servers), we discussed best workloads for Linux on System z which leverages the strengths of System z like WebSphere MQ, Domino, SAP. We also talked about good workloads for Linux on System z which run well on Linux on System z but can also run on other platforms. So, there are other factors (e.g. organizational politics) which must be evaluated in deciding the ideal platform for workloads.
Have you seen this video? It's fun. It was produced to help celebrate the 10th birthday of Linux on System z. It is System z focused, but later in the clip, you'll notice a very familiar screen. It looks like Tivoli Enterprise Portal.
Link to Video http://www.youtube.com/user/IBMLabGermany#p/u/0/0i7kBnhN3Lg
There’s no doubt that cloud has arrived, as businesses improve resource utilization and reduce their costs of computing. But to make full use of cloud means delivering on the need for agility and flexibility. Can you create more dynamic business and IT alignment using cloud services?
Critical success factors include provisioning, security, automation and management of the workloads moving to the cloud. With Tivoli®, you have the tools to help you control the cloud environment.
In this session, we’ll discuss how Integrated Services Management can help cloud deliver:
• Cost-effective delivery of services by using shared resources
• Automated provisioning, management, and deprovisioning of IT landscapes
• Improved IT cost management with usage information about services used in the cloud and accounting to provide billing information on cloud services.
• Respond faster to changes with faster, flexible service delivery
• Make more efficient use of hardware resources
Broadcast date: August 18, 2011, 11 a.m., EDT
Register online right now: http://www.ibm.com/software/systemz/telecon/aug18
Join us after the teleconference for a live question-and-answer session. The teleconference will also be available for replay after the event.
New Capability: Network Extended Navigator View for OMEGAMON for Mainframe Networks
his Networks_Extended Navigator View was created to simplify the monitoring of z/OS networks through IBM® Tivoli® OMEGAMON XE for Mainframe Networks. Many of these workspaces were created from user experiences to target specific network issues.
Network_Extended Navigator view, inspired by customer experiences, is based on OMEGAMON XE for Mainframe Networks, and optionally Tivoli OMEGAMON XE on z/OS and Tivoli NetView for z/OS. It provides a cross LPAR Enterprise real time view of the z/OS Communications Server network focused on specific application and networking issues.
Why is it so effective?
Fillmore Bowen 120000CYK5 FBOWEN@US.IBM.COM Tags:  tivoli visibility mainframe omegamon 863 Visits
Today, IBM is announcing the latest version of IBM's System z leadership Application and Performance Management family. The IBM Tivoli OMEGAMON Version 5 product family provides new levels of customer focused ease-of-use, cost reduction and improved performance. IBM is announcing new customer capabilities designed to:
· Increase visibility and control with a new standardized user interface capable of viewing enterprise-wide information from a single 3270 monitor
· Improve problem management with fewer, simpler steps to isolate performance impacts in real time for higher system and application availability
· Reduce time and risk involved in installation, configuration, and maintenance using self-describing agents and the new Parmgen tool.
· Decrease costs by exploiting zIIP processors to free-up general System z capacity and lowering total cost of computing
Analysts are already saying good things about this new version.
On OMEGAMON moving to simplified architecture and a common view across multiple domains, Rich Ptak of PNA commented, "This is an important and much needed enhancement. We’ve heard consistently – there is a need for this kind of integration. Consistent interface – a couple of years ago, these people liked to be in a silo and just toss it over to someone else. But, they can’t live that way anymore.” PNA also gave IBM high marks for doing so without losing functionality.
On the OMEGAMON Enhanced 3270 User Interface, Joe Clabby with Clabby Analytics commented: What you've done to your 3270 interface is kind of a "wow"! I'm not a 3270 fan and I love what you've done with it"
Starting with OMEGAMON XE for CICS on z/OS, and OMEGAMON XE on z/OS V5 editions, IBM provides:
· Improved productivity by allowing subject matter experts, such as system programmers, to combine information from z/OS and multiple z/OS subsystems (including CICS) into a single simplified display
· Standardized monitoring and management with an new enhanced 3270 user interface that gives users the ability to effectively move between different z/OS components providing a common look and feel of command and control conditions.
· Increased analytics capability by organizing key performance indicators (KPIs) to be viewed based on managed SLAs.
· Higher availability by providing users with advanced problem determination using focused problem-solving scenarios designed by customers; these scenarios put related data needed for associated problems into context to resolve today's performance and availability impacts.
In addition, the IBM Tivoli OMEGAMON for z/OS Management Suite V4.2.1, a consolidated offering of broad real-time and historical performance and availability management, now includes the new OMEGAMON XE on z/OS, V5.1 and OMEGAMON Dashboard Edition (DE) on z/OS, V5.1.
To learn more, sign-up for the IBM Systems Magazine sponsored OMEGAMON Webcast Series, or attend a IBM 2012 System z Technical Summit at a city near you.
And, plan on attending Pulse, which includes an OMEGAMON V5 Customer Panel, and SHARE to see a demo and talk to the experts.
IBM today announces a new version of the industry leading Network Management for System z NetView product. NetView provides the automation, network and systems management that System z customers require within their expanding network requirements today. As network requirements, such as adding mobile devices, increases the need for a complete network management solution will be increasingly
important. NetView provides the visibility, control and automation across SNA and TCP/IP networks necessary for IT to deal with all the changing network and system requirements that exist on System z. In addition, NetView provides extensive system and network automation support.
The new NetV
NetView Website: http://www-01.ibm.com/software/tivoli/products/netview-zos/
Fillmore Bowen 120000CYK5 FBOWEN@US.IBM.COM Tags:  mainframe mainfram workload tivoli automation 988 Visits
IBM Tivoli Workload Scheduler for z/OS V8.6 is the premier enterprise workload automation product for System z® and end-to-end environments. It automates the planning, processing, and analysis of batch and event-based enterprise production workloads. This helps improve IT operation efficiency and reduce manual labor by maximizing throughput of work across the enterprise.
Tivoli Workload Scheduler for z/OS is part of an integrated suite of scheduling products that enables systematic enterprise-wide workload processing for both batch and event-based (real-time) workloads across applications and platforms.
In an end-to-end solution, the distributed portion of the network can span over a multilevel topology of fault-tolerant agents (agents capable to continue scheduling even in the absence of the link to the Tivoli Workload Scheduler for z/OS server).IBM® Tivoli® Workload Scheduler for z/OS® V8.6 delivers: