Service Management on System z Blog
barbara kennedy 2700025GG7 email@example.com Tags:  ztiv tivz z/os service-management 2 Comments 1,260 Visits
Those attending the Automated Operations Technical Council (AOTC) 2010 conference in Philadelphia this spring would like to share their experiences. Hope to see you too next year!
barbara kennedy 2700025GG7 firstname.lastname@example.org Tags:  virtualization tivz ztiv mainframe 2 Comments 2,547 Visits
Perils, pitfalls and problems of managing heterogeneous virtualization
Recently I spoke with Jasmine Noel, founding partner of Ptak Noel and Associates, LLC, regarding her research on the increasing drive for virtualization. What follows are some interesting observations -
"Enterprises keep asking for more agility (i.e. deploy more stuff even faster) and lower capital costs (i.e. minimize idle resources). Virtualization seems like the perfect answer. Virtual images can be deployed faster to provide more agility. More virtual images can be packed onto fewer physical systems to lower capital costs.
If only that were the end of the story.
Datacenter operations teams are realizing that virtualization is not a homogeneous, one-size-fits-all solution. Enterprises seem intent on acquiring different virtualization platforms as well as heterogeneous hardware platforms. This heterogenous virtualization is changing systems administration in some very fundamental ways:
• Virtualization decouples the traditional server and OS management from the physical hardware. This means administrators are being given a bunch of new, overlapping tools to manage the different virtual systems, which increases the potential for errors that impact business services.
• Virtual image management becomes more important (because someone will have to clean out the inevitable virtual sprawl) and more complex (because someone will have to minimize the business risk of high-speed image deployment).
• Matching dynamic workloads to virtual resources that can be easily and automatically added, deleted, moved or changed can’t be done manually. Imagine trying to hitch a bucking rodeo bronco to a wagon that changes size every few minutes -- which doesn’t bode well for guaranteed completion of critical business workloads.
There is no escaping these issues. Every enterprise has virtualization strategies for different types of infrastructure and applications. No single form of virtualization fits every aspect of those strategies. Thus there will be different hypervisors in the enterprise -- heterogeneity will persist. So what can be done about it?
• Start educating the executives that a virtual image needs proactive administration to keep it healthy They also need to understand that managing a roster of hundreds of virtual images is vastly different from keeping a spreadsheet list of 10-20 golden configurations. IT staff will need a major productivity boost keep up.
• Start seriously thinking about managing resources via policies, since it’s the only way to control changes that can happen automatically.
• Start evaluating which of the repetitive administrative activities can be done in a cross-platform, cross-VM manner. The more those tasks can be automated, the more time there’ll be to spend on avoiding the perils, pitfalls and problems of managing heterogeneous virtualization."
IBM is a client of Ptak Noel and has provided compensation to Ptak Noel for participation in this interview.
Raymond Sun 060000ASTK email@example.com Tags:  ztiv service-management tivz ibmtivoli linux mainframe 2 Comments 1,772 Visits
As you consider moving workloads to Linux on System z, you will want to evaluate which workloads are the best fit. Ideally, data intensive or mixed workloads are best suited for System z whereas CPU intensive workloads may be better run on other platforms. On a recent webcast where I was co-presenting with Bill Reeder (IBM Linux Enterprise Servers), we discussed best workloads for Linux on System z which leverages the strengths of System z like WebSphere MQ, Domino, SAP. We also talked about good workloads for Linux on System z which run well on Linux on System z but can also run on other platforms. So, there are other factors (e.g. organizational politics) which must be evaluated in deciding the ideal platform for workloads.
Wayne Bucek 120000989Y firstname.lastname@example.org Tags:  mainframe servicemanagement ztiv 2 Comments 1,553 Visits
OMEGAMON XE for Messaging is a complete WMQ management solution. Many customers focus exclusively on the performance monitoring aspect of the product, which is the ability to monitor WebSphere Broker and WebSphere MQ, and disregard the WMQ configuration agent.
The configuration agent is a robust, feature rich, component of the solution. However, the features and associated benefits of the configuration component are distinctly different from those of the monitoring components. When discussing the WMQ Configuration agent, I like to begin by covering the business benefits it offers. The following items (IMHO) represent the business benefits of the WMQ Configuration agent.
* Centralized administration of WebSphere MQ objects
* Single GUI across platforms
* Eliminates configuration errors
* Assists in dealing with large numbers of objects
* Disaster recovery tool
The list of features offered by the WMQ Configuration agent are too lengthy to list here, but a full accounting can be found in the product documentation at:
Future blog entries will cover this material in more detail.
Wayne Bucek 120000989Y email@example.com Tags:  mainframe servicemgmt ztiv 2 Comments 1,896 Visits
Hi. I am Wayne Bucek a 20-year veteran in the systems management arena. When I have to come off the bike trails, I am a Consulting IT Specialist for zTivoli solutions. My favorite part of the job is to assist customers with the selection, design, and implementation of IBM zTivoli products. I am IBM-certified in WebSphere MQ.
Prior to joining vendor community, I had a real job - 10 years' experience across the disciplines of z/OS systems programming, application programming, and performance management.
I hope to make this blog a place z techies can come to link their real world business problems to zTivoli solutions.
Fillmore Bowen 120000CYK5 FBOWEN@US.IBM.COM Tags:  cloud tivoli mainframe provisioning 1 Comment 3,180 Visits
Installation and Configuration Services - Cloud Ready for Linux on System z Offering
Are you Cloud Ready for Linux on System z?
This offering provides the ability to provision to any platform using a common service catalog in a highly available environment, including availability, performance, monitoring, backup and recovery.
Customized offerings can also include integration of additional products, program design, implementation and ongoing support. Services are delivered in partnership with StreamFoundry, Inc., an IBM Business Partner.
* Delivers Cloud Service Management by creating and deploying standardized, virtualized and mixed infrastructure environments with Process Automation
* Results in reduced cost and increased speed of delivery of business services
* Installation and configuration of: Tivoli Provisioning Manager, IBM Tivoli Monitoring, System Automation for Multiplatforms, Tivoli Storage Manager
* Services for each stage of Cloud on System z design, implementation and ongoing support fit to individual requirements
* Knowledge Transfer and on-going support as needed.
* Typical Project Duration: 5 days. Can scale based on customer requirements
* SmartCloud Control Desk Media included for Service Desk Administration
Fillmore Bowen 120000CYK5 FBOWEN@US.IBM.COM Tags:  analytics tivoli tasp mainframe 1 Comment 1,980 Visits
Using Tivoli Analytics for Service Performance to improve ROI
Broadcast Date: October 27, 2011 at 11:00 a.m. Eastern Daylight, 3:00 p.m. GMT, 4:00 p.m. British Summer TimeReducing manual analysis, false alerts and diagnostic processes translates into improved productivity. But how is this possible with today’s technology? If you can get data from multiple sources within your environment and perform analytics across multiple monitoring tools, you’ll have a better understanding of the relationship among different product metrics — making your systems more sensitive to when a problem has occurred. This type of proactive model minimizes service disruptions, and enables you to get the most from your monitoring investments by detecting emerging problems that would otherwise go missed.
Join us for this complimentary teleconference on IBM Tivoli® Analytics for Service Performance. You will learn how you can reduce service outages by moving to a proactive analytics model that minimizes service disruption and improves the value from monitoring across mainframe and distributed environments. The resulting IT analytics are designed to help business and IT professionals who are interested in performance and application monitoring, operations and service availability, and overall System z® quality. If you currently use any monitoring product, such as ITCAM, OMEGAMON®, OMNIbus, or Tivoli Business Service Manager and performing event and service management, this teleconference will be of interest. IBM Tivoli Analytics for Service Performance can take information from your current monitoring products and perform predictive analytics to find problems before they become outages.
You’ll come away from this teleconference with a good understanding of Tivoli Analytics for Service Performance capabilities, including how it:
Speaker: Richard Gleeson, Tivoli Product Manager, IBM Software Group
Join us after the teleconference for a live question-and-answer session. The teleconference will also be available for replay after the event.
Have you seen this video? It's fun. It was produced to help celebrate the 10th birthday of Linux on System z. It is System z focused, but later in the clip, you'll notice a very familiar screen. It looks like Tivoli Enterprise Portal.
Link to Video http://www.youtube.com/user/IBMLabGermany#p/u/0/0i7kBnhN3Lg
Raymond Sun 060000ASTK firstname.lastname@example.org Tags:  service-management mainframe linux tivz ibmtivoli virtualization 1 Comment 1,979 Visits
Did you know that System z was a great platform for a private cloud? Software Group did a benchmark comparing a popular Intel based hypervisor to z/VM and observed the impact to CPU utilization, throughput (transactions per second), and response time of a sample application as they varied the number of virtual servers. Their results are documented in a paper: http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=SA&subtype=WH&appname=STGE_ZS_ZS_USEN&htmlfid=ZSW03125USEN&attachment=ZSW03125USEN.PDF
There is a companion paper that discusses the TCO implications of private cloud versus public cloud: http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=SA&subtype=WH&appname=STGE_ZS_ZS_USEN&htmlfid=ZSW03126USEN&attachment=ZSW03126USEN.PDF
Have you noticed that when the press talks about cloud, they're typically not talking about System z? I wonder why. I have some theories, but would be interested in your perspective.
barbara kennedy 2700025GG7 email@example.com Tags:  mainframe service-mgmt ztiv tivz zos 1 Comment 1,547 Visits
Good news for all is that the “Call for Papers” for Pulse 2010 has been extended by popular demand. November 20th is the revised deadline so there is more time to finalize creative input. I spoke with Marcus Boone, product manager for Tivoli’s system z portfolio, regarding suggestions for Pulse participation. He is anxious to hear from those customers who can share real-world experiences on how an integrated approach to service management on System z is creating real benefits. Virtualization projects with savings, new Linux workload projects or best practices in the very complex world of ‘always available’ are good examples. Marcus believes Pulse 2010’s emphasis on alternative forms of customer participation, such as roundtables, panels and open discussions to support a topic will be both more interesting and more meaningful to all.
Please plan to join the conversation. Submit your proposal online at http://www.ibm.com/software/tivoli/pulse/.