IBM Software Services for Collaboration Blog
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We are excited to share with you our latest news. We are now "IBM Software Services for Collaboration". Why the change, you ask? Our organization's name is updated to showcase that our capabilities and services expand across the entire portfolio of IBM's collaboration software. We are not only the experts in Lotus and WebSphere Portal technologies, we are also here to collaborate with you to help you become a social business with any (or all) of IBM's collaboration software solutions. So whether you need Technical Consulting Services, Education, or the IBM Software Accelerated Value Program, let us know. New name but the same great organization. Let us know what you think by leaving a comment below
Article from the WebSphere Portal Family wiki: Best Practices for WebSphere Portal: Performance management tools for IBM WebSphere Portal
This article is authored by Richard Robbins. He has been a member of the IBM Software Services for Collaboration delivery team responsible for WebSphere Portal infrastructure for six years, working in both sales and development.
Title: WebSphere Portal Family wiki: Best Practices for WebSphere Portal: Performance management tools for IBM WebSphere Portal
From the Introduction:
This article describes the tools and how they were used to evaluate an IBM® WebSphere® Portal 7.0 performance and/or problem determination issue during a recent engagement at a customer site.
The list of tools addressed here is not complete; specifically, it does not include well known commercial tools used in many environments for load testing, such as CA Wily Introscope, IBM ITCAM, and HP LoadRunner. Instead, the tools we will discuss are a supplement to the customer-supplied tools. The process of performance management is complex and beyond the scope of this document.
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Download Link (4MB PDF) "Transitioning to IBM SmartCloud Notes"
From the Summary:
IBM SmartCloud Notes is a full-featured, email service designed for business and delivered by IBM. Users are able to access the service directly over the internet in a number of ways: the Lotus Notes® client, the IBM SmartCloud Notes web browser, or both. And IBM SmartCloud Notes is available on the go—with mobile options. By working with an IBM deployed technology, customer can feel confident that security and ease-of-use are top of mind. The IBM team of experts can help improve the efficiency of the email messaging environment while controlling costs.
Some of the key benefits:
With IBM SmartCloud Notes, enjoy access to the same robust Lotus Notes® browser or mobile client choices and collaboration tools in the cloud just like the incomparable Lotus® Notes/Domino® on-premises solution. Taking advantage of cloud computing can help customers work smarter and more cost efficiently by helping them make decisions quickly and streamline the way they work.
About the Author:
David Bell, Senior Solution Architect - IBM Software Services for Collaboration (@david_bell68)
Introduction and summary by Scott Souder, Senior Product Manager - IBM Software Group
David Bell is a Senior Solution Architect with the IBM Collaboration Services brand of the IBM Software Group. He joined IBM in 2000 and specializes in consulting services for messaging and collaboration products. In that capacity, he is responsible for understanding customer requirements and constructing solutions to address those needs. For the last couple of years he has focused on the adoption of and integration with IBM SmartCloud for Social Business (formerly IBM LotusLive) solutions.
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Customization: IBM Tivoli Directory Integrator solutions for IBM Connections real-world scenarios
This article provides IBM Tivoli Directory Integrator solutions for real-world scenarios in your IBM Connections deployment.
The solutions build on top of the existing artifacts shipped with IBM Connections
The intent of this article is to give you an insight into the real-world scenarios occurring with IBM® Connections 3.0.1with respect to IBM Tivoli® Directory Integrator (TDI) scripts and user population. It is assumed that the reader is familiar
with basic concepts of TDI and its corresponding usage in IBM Connections Profiles population activity.
Chirag Barhate has five years of experience working on IBM Connections at IBM's India Software Labs.
As a consultant on collaboration technologies, he has been involved in numerous deployments involving Connections,
IBM Lotus Quickr®, IBM Sametime®, and IBM WebSphere® Portal.
Chirag is also passionate about enterprise Social Software & Analytics.
You can reach him at firstname.lastname@example.org.
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Our Collaboration Services Solutions blog series continues with another profile of another exceptional member of the Collaboration Services team. It is our pleasure to introduce Stuart McKay.
Stuart McKay is a Solution Architect with the IBM Toronto lab in Canada. In 1997 he joined Lotus Development Corporation when it was a subsidiary of IBM shortly prior to its full integration into the company. Prior to joining IBM, Stuart worked for an IBM Business Partner as a software developer. However, he joined IBM as a consultant with Collaboration Services and has been one ever since. His current roles and duties include working on customer implementations and customer solutions rather than product development. He enjoys the social aspect of our collaboration solutions and demonstrating to customers how they can make it work for their own business success.
both as software and as a services messages is really critical...He's been essential to all of those in helping really delivering
that message and bridge the gap in understanding the technology and the services."
"He's so professional and customers really respect him for that. They know they are getting straight answers and straight talk but its delivered
so professionally that they are never offended..."
Be sure to check our other article in the Collaboration Services Solutions Blog Series:
Dave Hay and IBM Connections Data Transfer
Here is an interesting blog article to share with you. Larry Bowden, Vice President of Portals and Web Experience Software, recently spoke with Colleen Burns to discuss IBM's recent announcement concerning the next generation of Exceptional Web Experience solution offerings: Customer Experience Suite and the Intranet Experience Suite. ISSC has some exciting offerings in development that will complement these offerings we hope to share with you in the future, but for now, take a look at this interview.
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With all the buzz around Exceptional Web Experience this week, we wanted to share with you how Collaboration Services can help make a socially engaging web experience a reality for your organization. In addition to our existing capabilities for IBM WebSphere Portal and related software products, we are bringing three new solutions to market to help you design, implement, and realize your own Exceptional Web Experience.
Take advantage of the new, no-cost entitlement to Connections Files and Profiles, allowing you to quickly integrate the power of social collaboration within your existing WebSphere Portal environment.
Develop and plan an Exceptional Web Experience, by exploring 'the art of the possible' with us to create innovative user experience solutions that solve real problems.
Deliver an Exceptional Web Experience by integrating and implementing IBM collaboration software to realize the power and business value of a next-generation social collaboration web experience.
We would love to hear from you regarding these new services capabilities! Please leave a comment below or contact us at email@example.com for more information.
Here is a quick overview of some of the existing capabilities for IBM WebSphere Portal and related software products from our three teams within IBM Software Services for Collaboration.
Collaboration Services Radar Blog series: John Norton on Obtaining Breakthrough Performance and Reliability With Virtualization
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Our ISSC Blog series continues with this first installment of the "ISSC Radar" series where ISSC members share their insights and observations on what they feel are current and future trends.
John Norton recently celebrated his 10 year anniversary at IBM. His current role is an IT Specialist and managing consultant for IBM Software Services for Collaboration, but he has also done some Solution Architect work in his career. He brings an extensive number of technical skills in the areas of architecture infrastructure, migration, and deployment activities of the IBM Collaboration Solutions family of products. John has over 18 years experience in the IT industry which he considers makes him an "old schooler". He finds himself a master of a number of subject areas and quite knowledgeable in most areas of the IT industry.
John is observing a paradigm shift occurring in the industry where more and more clients are leveraging virtualization for their software application deployments. Over the years, he has fielded increased requests in this area in his customer engagements. In the past 6 years in fact, John has confirmed that virtualization has become fairly mainstream for enterprise software IT deployment activity. Over the years, John, and IBM colleagues such as Tim Speed, have taken time to understand these new virtualization technologies and how they impact IBM software products. In addition to this knowledge they have been collected real-world, field-tested best practices and methods for deploying virtualized ICS software environments. With this expertise and experience a group of individuals has been created within our IBM Software Services for Collaboration team that effectively assist our customers with successful enterprise deployments of ICS software applications on virtualized environments. John shares with us some of his insight on virtualization below.
Virtualization is often a viable option when your goals include:
Benefits of virtualization often include smaller, physical server footprints which typically incur impressive cost and energy savings, faster recovery response times, and simplified server management. By lowering the number of physical servers you can significantly reduce hardware maintenance costs. By implementing a server consolidation strategy, you can increase the space utilization efficiency in your data centers. By having each application within its own "virtual server" you can prevent one application from impacting another when changes are made. By developing a standard server image you can speed up server deployment times. You can also deploy multiple operating system technologies on a single hardware platform, further improving the efficiency of your data center and lowering your total cost of ownership.
Collaboration Services knows ICS software better than anyone and understands the caveats of trying to virtualize these environments. John invites those interested in learning more about Lotus Domino virtualization to read his wiki article Best practices for Storage layouts for VMware and Domino Mail Servers.
Where to begin?
The starting point for many customers, John has found, is that they often have several types of virtualized environments within their IT environment. This diverse exposure allowed John to develop best practices and methods to perform ICS software deployments successfully across varied virtualization platforms. Many customers who have tried IBM Collaboration Solutions software virtualization themselves often don't have a complete understanding how these specialized application products, like IBM Lotus® Domino® , interact at the virtualization level. There are an extensive number of integrated components involved, which makes gathering data and assessing the current IT environment essential, before any best practices or initial recommendations can be presented. John and his teams' initial data collection and assessment of ICS software virtualization projects always include asking a thorough list of pointed questions in order to plan an appropriate, customized solution that enables their customers to enjoy successful implementations.
Contacting IBM Software Services for Collaboration
If you would like additional information or assistance with a virtualization project, or any ICS Software project, please contact us today at firstname.lastname@example.org.
Read more of our blog series at the links below
Collaboration Services Case Study: City of Gothenburg increases return on its IBM software investments with Software Accelerated Value
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Extension of IBM Software Accelerated Value Program smoothes operation of social technologies
"One great benefit of the program is that the Accelerated Value Leader provides a rapid route into the IBM organization,
helping us quickly find the appropriate person to assist us with issues and questions around our portal installation."
- Anette Andreasson, Head of IT (Domino), City of Gothenburg
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In general terms, the ease of scalability is great for growing companies. Plus, you will be optimizing your IT resources to concentrate on tasks specific to your business by reducing inefficiencies by freeing up company resources to work on them. Cost savings may include, by way of an example, savings on software license upgrades or server operating systems. In additional to all the benefits, you must also take into consideration that there will be guidelines and restrictions to follow in the cloud that will not allow you to have the same level of administrative control as an on-premise environment.
It is important for customers to realize what they are going to give up and what they are getting into. A project of this scope requires significant prep work by your team. Working together, we can help make the migration as successful as possible. So, before engaging IBM Software Services for Collaboration, you should get organized and identify the people and groups that are going to be migrated. Ask yourself, "How am I going to move them?" and "How am I going to support batches of users during migration?"
Every project is different but for a normal size business I would say that:
If you would like additional information or assistance with a virtualization project, or any Collaboration Solutions Software project, please contact us today at email@example.com.
Learn more about our offerings and capabilities here.
Collaboration Services Radar Blog series: What are the current and future trends observed by IBM Software Collaboration Services?
Collaboration Services Solution Blog series: Interesting successful projects delivered by IBM Software Collaboration Services.
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IBM Social Business FastTrack Solutions
Gain immediate access to production-ready, integrated social business software solutions with FastTrack offerings from IBM Software Services for Collaboration
• Fastest deployment methods available, typically delivered within a week
• Lowest deployment cost
• Lowest deployment complexity
• Proven installation and upgrade processes
Software Services for Collaboration production-ready and typically within a week.
Remove implementation barriers
These solutions are designed to remove technical implementation barriers and put you on the fast track to becoming a social business with the lowest cost, lowest complexity, and fastest deployment methods
possible. Take advantage of your IBM collaboration software with an ultra-rapid deployment via a series of customized, pre-built VMware images. By significantly reducing the implementation time your
organization can quickly unlock the business value of IBM social software.
The Collaboration Services mission is to deliver the experience you need to get the highest possible return on investment with the lowest risk to your business as possible. The experts from Collaboration Services work with thousands of collaboration software clients around the world, helping them achieve quantifiable business results. By providing these FastTrack solutions Collaboration Services is able to deliver these results to your organization in record time.
FastTrack solutions available
Quickly and easily connect teams, customers, and partners and provide effective tools for knowledge exchange and communications. Each solution includes the required IBM application and database servers and can be integrated with your existing LDAP directory. Several FastTrack solutions are available based on your business needs:
Take advantage of any combination of the IBM® Connections capabilities, including Files, Profiles, Blogs, Wikis and more, to connect and collaborate with your professional network.
Utilize any combination of the IBM Sametime® capabilities, including instant messaging, online meetings, video conferencing and more, to take action across your organization.
An integrated solution can be delivered with any combination of the following products:
•IBM® Web Content Manager
IBM Software Services for Collaboration FastTrack solutions are based on VMware’s scalable technology utilizing open standards and IBM’s market-leading collaboration and portal software products. Each solution includes IBM software installers and components running on VMware ESX Server with SuSE Linux Enterprise Server and IBM DB2 databases. Required software licenses must be purchased separately.
To learn more about these offerings or IBM Software Services for Collaboration, contact a Collaboration Services consulting representative or visit:
Read some of our other blog posts of our offerings and capabilities:
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From the Overview:
Birmingham Metropolitan College (BMet) is one of the largest colleges in the UK, offering a range of academic and vocational courses to more than 35,000 learners each year. Employing over 1,350 people, BMet has three main campuses and several satellite centres. The college prides itself on remaining at the forefront of advances in education, thereby delivering a transformational learning experience to its students.
Birmingham Metropolitan College (BMet) is constantly seeking new ways to engage students and make education accessible to a more diverse user base. In order to synergise with the digital lifestyle of learners and compete in different markets, the college recognised that it needed to transform how it delivered learning.
Embarking on a strategic relationship with IBM, BMet began building “Classroom in the Cloud”, based on IBM SmartCloud® for Social Business. When the project is complete, up to 25,000 students and 1,350 staff will be able to use the solution to access learning through a variety of mediums including the web and smart phones.
IBM products and services that were used in this case study.
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What is the IBM Social Business Adoption QuickStart?
If you have been thinking about investing in social business software but you aren't sure where to start, consider the IBM Social Business Adoption Quick Start from Collaboration Services.
Social business can help enhance knowledge exchange and sharing and help streamline your operations, but to get there you will need thoughtful analysis, assessment, and a detailed plan for execution.
Our IBM Social Business Adoption QuickStart can help drive the launch and adoption of social business software throughout your organization. We will provide:
Interested? Contact us at firstname.lastname@example.org with your questions.
Be sure to check out all we have to offer at our site, IBM Software Services for Collaboration on ibm.com.
Read some of our other blog posts of our offerings and capabilities:
A faster, easier way to develop, deploy and maintain your social software platform
We would like to make you more aware of our immense capabilities and offerings and
so we are going to be posting information about them in this blog.
This blog post features the IBM Software Accelerated Value Program GoLive! for IBM Connections.
Find more information on the IBM Software Accelerated Value Program here.
Read some of our other blog posts of our offerings and capabilities: