IBM Software Services for Collaboration Blog
Damon Deaner 100000J006 firstname.lastname@example.org Tags:  issc discovery-zone connect 2 Comments 2,088 Visits
Damon Deaner 100000J006 email@example.com Tags:  applications issc flyer pdf apps program 2,056 Visits
Just Published: IBM Software Services for Collaboration Social Business Applications (Flyer)
Empowering users to connect, communicate and share
IBM Software Services for Collaboration, in partnership with IBM Research & Development, offers new social business applications to help you realize an increased return on your social business investment. These applications help connect individuals – allowing them to rapidly share information, knowledge and ideas through conversations and content – and analyze social content from multiple channels and sources to gain insights. When those things happen, innovation and business execution rates increase, better decisions are made, and customers and employees are more engaged and satisfied. Social businesses enjoy lower operating costs and deliver an exceptional customer experience.
Click on the image or download the flyer here.
Scott Rogers 110000CCX3 firstname.lastname@example.org Tags:  issc connections migration content 1,696 Visits
Migrating Content to IBM Connections
In my previous blog, I summarized the components of the Move to Connections offering from our services team
This week, let's dive a little deeper into how content is migrated, staying with the Jive example.
The migration of Jive content into Connections is completed using IBM Content Migration Factory, following an Extract, Transform and Load (ETL) process.
Extraction of content is achieved using a migration software tool. The tool identifies content for migration using a web spider approach. The extraction process takes an ‘offline’ copy of the content items and stores them in the software repository. This ensures there is no impact on the current content as it exists in the Jive places.
Transformation of the content is then applied once the content has been identified, it is processed through the migration tool engine. This process involves a series of steps/tasks that perform the required transformations to enable the content to fit the target environment. These transformations can range in complexity depending on the source content structures and its intended target. For Jive content, we have a specific set of transformation rules that accelerates this step.
Loading the content into the Connections instance is the final step after the content has successfully been processed to meet the target requirements. This load process leverages the published API of the Connections instance, ensuring the content is processed through the recommended Connections interface.
All content that has been through the migration process is fully auditable and a mapping is produced to show the source and new target location for each content item migrated.
We conduct the work using these steps
Source Analyis - take inventory of the content, perform a test conversion, and create the plan for the migration
Additional Transformations - if you have some unique requirements, we can define and apply additional transformation rules
Validation - Execute a mini-migration and have you validate that the content is migrated as expected. We can adjust the transformation rules if needed.
Execution - Based on the plan, stage the cutover date and execute the migration
Delta Execution - If you have a large environment, or one that cannot be frozen during the migtration testing, we can go back and migrate the 'deltas' or migrate the content in multiple waves.
Each of the Jive content types is migrated into a corresponding Connections element:
For More Infomation
Content you local IBM Software Collaboration Services representative
Scott Rogers 110000CCX3 email@example.com Tags:  issc analytics search expertise isscapps 964 Visits
What's the Difference Between Search and Expertise Analytics?
During discussions with customers about the advanced capabilities of IBM Software Services' Expertise solutions, I find myself describing the differences between simple searches, enterprise searches, and the expertise analytics that we utilize. This blog summarizes those thoughts and explains why expertise analytics provides much better results than keyword or attribute searches.
Let's build up a series of layers representing different data sets and what results can be made available when trying to find an expert.
Directory - a simple attribute search
The foundation layer is the directory; that simple repository used for authentication and authorization which provides basic information like name, email address, phone number and office location. It provides answers to questions like "What is Scott's phone number". When extended to include job functions and titles, it can be used in a limited sense for expertise location by surfacing results to a search for "Certified Project Manager".
User Profile - aggregating what we know about a person
The next layer up is the user profile; a container into which we can aggregate additional details about a person. Solutions like IBM Connections provide a rich container of structured and unstructured data, aggregating details in three different dimensions
With this rich profile in place I have a strong foundation for a profile search in order to locate experts. I can search for keywords and be presented with the people that have a match on that topic based on profile attributes and tags. The rich social profile is so important that we've developed a solution to rapidly capture information into it. More on IBM Connections Touchpoint in a future blog.
Content Contributions - expertise inference through publication
Any content that is contributed by a person is also a strong indicator of their expertise. IBM Connections have many containers for this purpose in the form of Files, Blogs, Wikis, Forums and Activities. Looking for an expert based on a topic keyword at this layer is similar to an enterprise search. It is very powerful and returns a large results set based on different content types. By focussing on the authors of the content, we can screen the results down to the most likely people having expertise in the needed area, and pivot to their profile to find out how to contact them. However, enterprise search results typically return a large volume of results, causing the searcher to segregate and apply filters to sift down to the real experts.
Recommendations - an application of profile and content analytics
So content and enterprise searches produce a lot of results that might overwhelm a user, and in large systems it is impossible to keep track of new people and new content as it is created. Hence the need for the Recommendations component within IBM Connections. This is an application of profile and content analytics to serve up important people and publications based on your areas of expertise. In this scenario, potential experts are served up for you consideration based on the attributes and actions you share.
The power of IBM Connections searching...
All these layers combine to form the core of IBM Connections, using search and recommendations to locate experts. It is very powerful stuff and many customers are at this part of the journey. They may have just determined a corporate directory strategy, deployed IBM Connections Profiles and begun aggregating additional data sources onto the profile, and started to use some of the content elements to capture the contributions from experts.
These elements form a repository of explicit expertise: we have specific tags, published content, and certification tracking levels stamped on the profile. What else do we have as an implicit indicator of expertise, or ways to make the results set of potential experts better?
...but let's harness the social platform and do more
Since IBM Connections is a rich social platform and we use these additional elements to reach out to more experts and refine the results to present the best experts to meet the need.
By taking these additional factors into account, the results set of experts moves from "Who has the skill?" to a much richer answer of "Who is the best at helping on this topic at this time?"
These additional factors are what IBM Software Services is incorporating in our series of IBM Expertise Solutions. Content within IBM Connections, as well as external content in enterprise systems, is analyzed and indexed according to standard full text practices and the more advanced social factors. We can then incorporate the expertise analytics into a variety of use cases:
For More Information
To get started, we recommend customers schedule a free IBM Expertise workshop. Contact the IBM Software Services representative in your area to learn more.
Special Offer for Connect 2014 Attendees
To help you on your Social Business journey, we've assembled 3 special offers, available this week only. See the sections below for more details.
Social Business Services, Design and Apps Discovery Zone
While attending Connect 2014, swing by Europe 3 & 4 and interact with winning customer and employee digital experiences, and as important, the IBM experts who bring these real-world solutions to our clients!
Social Business Applications - Your chance to win $25,000 in IBM Services
Do you want to:
One company will be chosen for a $25,000 services credit toward deployment of the Social App of their choice.
Accelerated Value Program - Your chance to win a Kindle
Would you like to be a hero in your organization?
IBM's Accelerated Value Program can help you do all that and more! It's #BeAHero
Stop by during the following hours for a drink* and a chance to win a Kindle!
One company will be chosen to receive a free Kindle.
Flexible Cloud - Your chance to win a free assessment
Do you like the flexibility provided by on-premises software? Do you need the benefits of Cloud computing?
One company will be chosen for a no cost 2-3 day assessment on your premises to show how you can move your business to the cloud.
We hope to see you in the Zone to discuss Social Business!
* Free drink tickets (1 per person) while supplies last! Drink tickets are redeemable at the Dolphin hotel bar.