IBM Software Services for Collaboration Blog
Damon Deaner 100000J006 firstname.lastname@example.org Tags:  issc discovery-zone connect 2 Comments 2,081 Visits
Scott Rogers 110000CCX3 email@example.com Tags:  issc analytics search expertise isscapps 960 Visits
What's the Difference Between Search and Expertise Analytics?
During discussions with customers about the advanced capabilities of IBM Software Services' Expertise solutions, I find myself describing the differences between simple searches, enterprise searches, and the expertise analytics that we utilize. This blog summarizes those thoughts and explains why expertise analytics provides much better results than keyword or attribute searches.
Let's build up a series of layers representing different data sets and what results can be made available when trying to find an expert.
Directory - a simple attribute search
The foundation layer is the directory; that simple repository used for authentication and authorization which provides basic information like name, email address, phone number and office location. It provides answers to questions like "What is Scott's phone number". When extended to include job functions and titles, it can be used in a limited sense for expertise location by surfacing results to a search for "Certified Project Manager".
User Profile - aggregating what we know about a person
The next layer up is the user profile; a container into which we can aggregate additional details about a person. Solutions like IBM Connections provide a rich container of structured and unstructured data, aggregating details in three different dimensions
With this rich profile in place I have a strong foundation for a profile search in order to locate experts. I can search for keywords and be presented with the people that have a match on that topic based on profile attributes and tags. The rich social profile is so important that we've developed a solution to rapidly capture information into it. More on IBM Connections Touchpoint in a future blog.
Content Contributions - expertise inference through publication
Any content that is contributed by a person is also a strong indicator of their expertise. IBM Connections have many containers for this purpose in the form of Files, Blogs, Wikis, Forums and Activities. Looking for an expert based on a topic keyword at this layer is similar to an enterprise search. It is very powerful and returns a large results set based on different content types. By focussing on the authors of the content, we can screen the results down to the most likely people having expertise in the needed area, and pivot to their profile to find out how to contact them. However, enterprise search results typically return a large volume of results, causing the searcher to segregate and apply filters to sift down to the real experts.
Recommendations - an application of profile and content analytics
So content and enterprise searches produce a lot of results that might overwhelm a user, and in large systems it is impossible to keep track of new people and new content as it is created. Hence the need for the Recommendations component within IBM Connections. This is an application of profile and content analytics to serve up important people and publications based on your areas of expertise. In this scenario, potential experts are served up for you consideration based on the attributes and actions you share.
The power of IBM Connections searching...
All these layers combine to form the core of IBM Connections, using search and recommendations to locate experts. It is very powerful stuff and many customers are at this part of the journey. They may have just determined a corporate directory strategy, deployed IBM Connections Profiles and begun aggregating additional data sources onto the profile, and started to use some of the content elements to capture the contributions from experts.
These elements form a repository of explicit expertise: we have specific tags, published content, and certification tracking levels stamped on the profile. What else do we have as an implicit indicator of expertise, or ways to make the results set of potential experts better?
...but let's harness the social platform and do more
Since IBM Connections is a rich social platform and we use these additional elements to reach out to more experts and refine the results to present the best experts to meet the need.
By taking these additional factors into account, the results set of experts moves from "Who has the skill?" to a much richer answer of "Who is the best at helping on this topic at this time?"
These additional factors are what IBM Software Services is incorporating in our series of IBM Expertise Solutions. Content within IBM Connections, as well as external content in enterprise systems, is analyzed and indexed according to standard full text practices and the more advanced social factors. We can then incorporate the expertise analytics into a variety of use cases:
For More Information
To get started, we recommend customers schedule a free IBM Expertise workshop. Contact the IBM Software Services representative in your area to learn more.
Scott Rogers 110000CCX3 firstname.lastname@example.org Tags:  issc connections migration content 1,689 Visits
Migrating Content to IBM Connections
In my previous blog, I summarized the components of the Move to Connections offering from our services team
This week, let's dive a little deeper into how content is migrated, staying with the Jive example.
The migration of Jive content into Connections is completed using IBM Content Migration Factory, following an Extract, Transform and Load (ETL) process.
Extraction of content is achieved using a migration software tool. The tool identifies content for migration using a web spider approach. The extraction process takes an ‘offline’ copy of the content items and stores them in the software repository. This ensures there is no impact on the current content as it exists in the Jive places.
Transformation of the content is then applied once the content has been identified, it is processed through the migration tool engine. This process involves a series of steps/tasks that perform the required transformations to enable the content to fit the target environment. These transformations can range in complexity depending on the source content structures and its intended target. For Jive content, we have a specific set of transformation rules that accelerates this step.
Loading the content into the Connections instance is the final step after the content has successfully been processed to meet the target requirements. This load process leverages the published API of the Connections instance, ensuring the content is processed through the recommended Connections interface.
All content that has been through the migration process is fully auditable and a mapping is produced to show the source and new target location for each content item migrated.
We conduct the work using these steps
Source Analyis - take inventory of the content, perform a test conversion, and create the plan for the migration
Additional Transformations - if you have some unique requirements, we can define and apply additional transformation rules
Validation - Execute a mini-migration and have you validate that the content is migrated as expected. We can adjust the transformation rules if needed.
Execution - Based on the plan, stage the cutover date and execute the migration
Delta Execution - If you have a large environment, or one that cannot be frozen during the migtration testing, we can go back and migrate the 'deltas' or migrate the content in multiple waves.
Each of the Jive content types is migrated into a corresponding Connections element:
For More Infomation
Content you local IBM Software Collaboration Services representative
Special Offer for Connect 2014 Attendees
To help you on your Social Business journey, we've assembled 3 special offers, available this week only. See the sections below for more details.
Social Business Services, Design and Apps Discovery Zone
While attending Connect 2014, swing by Europe 3 & 4 and interact with winning customer and employee digital experiences, and as important, the IBM experts who bring these real-world solutions to our clients!
Social Business Applications - Your chance to win $25,000 in IBM Services
Do you want to:
One company will be chosen for a $25,000 services credit toward deployment of the Social App of their choice.
Accelerated Value Program - Your chance to win a Kindle
Would you like to be a hero in your organization?
IBM's Accelerated Value Program can help you do all that and more! It's #BeAHero
Stop by during the following hours for a drink* and a chance to win a Kindle!
One company will be chosen to receive a free Kindle.
Flexible Cloud - Your chance to win a free assessment
Do you like the flexibility provided by on-premises software? Do you need the benefits of Cloud computing?
One company will be chosen for a no cost 2-3 day assessment on your premises to show how you can move your business to the cloud.
We hope to see you in the Zone to discuss Social Business!
* Free drink tickets (1 per person) while supplies last! Drink tickets are redeemable at the Dolphin hotel bar.
Damon Deaner 100000J006 email@example.com Tags:  applications issc flyer apps pdf program 2,055 Visits
Just Published: IBM Software Services for Collaboration Social Business Applications (Flyer)
Empowering users to connect, communicate and share
IBM Software Services for Collaboration, in partnership with IBM Research & Development, offers new social business applications to help you realize an increased return on your social business investment. These applications help connect individuals – allowing them to rapidly share information, knowledge and ideas through conversations and content – and analyze social content from multiple channels and sources to gain insights. When those things happen, innovation and business execution rates increase, better decisions are made, and customers and employees are more engaged and satisfied. Social businesses enjoy lower operating costs and deliver an exceptional customer experience.
Click on the image or download the flyer here.
Damon Deaner 100000J006 firstname.lastname@example.org Tags:  workshop issc flyer mobility avp 3,209 Visits
Just Published: IBM Collaboration Solutions Mobility Workshop (Flyer)
Begin the transition to an exceptional mobility solution
In this single day Mobility Workshop, IBM Software Services for Collaboration will lead an onsite, collaborative strategy session to initiate your journey towards an enterprise bring-your-own-device (BYOD) deployment. Our experts will help validate your existing mobile strategy and provide expert advice, guiding you through your mobility transformation.
Damon Deaner 100000J006 email@example.com Tags:  services issc collaboration social-business apps social business connections 4,991 Visits
IBM Connections Social Q&A
Among these new capabilities is IBM Connections Social Q&A, that removes knowledge and expertise from silos by enabling users to easily route questions to subject matter experts (SME) within the company, regardless of their location. For example, a sales representative seeking insight to close a deal with a global bank can connect with a colleague with unique insights into that industry in real time. By directing the questions to precisely the right colleague this employee can immediately get relevant answers to their question and then use these insights to achieve the desired outcome.
IBM Connections Community Insights
According to the 2012 State of Community Management, Community Managers are a key driver for social business adoption. To support this growing role, IBM is helping to promote information sharing with IBM Connections Community Insights, providing community leaders with the knowledge and insight needed to better understand the people, content, activities and networks within their respective group. Through these insights leaders can take recommended, informed actions that improve the community's value to members and the organization which is critical to promote learning and improving the reputation of community members. Community Insights also helps to foster innovation and encourage professional networking and socialization, increasing talent retention.
Additional apps now available from IBM Software Services for Collaboration include:
Nora Chase 120000BY5N NOREEN_CHASE@US.IBM.COM Tags:  traveler notes-traveler issc-offering issc notes 1,650 Visits
Transition to high-availability IBM® Notes® Traveler Software
IBM Software Services for Collaboration can help you get serious with social business with IBM® Notes® Traveler Software. We can help you quickly design, deploy, and migrate your existing Traveler server to this high-availability solution with a reduced risk of service loss to your existing users.
Access the Solution Brief here.
Don't forget to follow us on Twitter @IBMCollabSvcs!
An organization’s online presence is as important as the products and services it provides. Equally important, an engaged, empowered and optimized workforce is critical for leading in today's competitive markets.
Create engaging, customized and exceptional web experiences. Register now for the IBM Exceptional Web Experience 2013 event!
Be a part of the 2013 Exceptional Web Experience Event in Berlin, Germany by submitting a session to share your expertise and experiences crafting Exceptional Web Experiences that demonstrate business results.
The call for abstracts for this event is open through Monday March 4, 2013.
To be considered for presentation at this event, Submit an Abstract (in IBM Greenhouse) https://ibm.biz/BdxSy5
and select: Sign Up!
Deadline for submissions Monday, March 4, 2013
Questions about your submission, contact: Lauren Wendel firstname.lastname@example.org
Exceptional Web Experience Business Program
Targeted at line of business leaders, business analysts and executives
Track 1: Customer Case Studies
Features real-life experiences shared by customers detailing business objectives, implementation approaches and best practices. Attendees will learn from these case studies how to successfully plan and deliver exceptional web experiences for their customers that drive loyalty and satisfaction, and intranet web experiences that help to improve employee productivity. Topics will include project goals and analysis, industry specific approaches, implementation and governance techniques, and best practices
Features proven strategies to plan, justify, implement, and manage business solutions and approaches that meet and exceed rising customer, and employee expectations, as well as increase partner and customer service levels.
This track features proven strategies and best practices that can enable business leaders to drive profitability and growth with web experiences crafted to increase customer engagement and retention.
Also covered are approaches, tactics and capabilities key to empowering employees to be more efficient and productive. Topics will include the benefits of being a social business, setting the right delivery and consumption strategy, embracing analytics, digital marketing and campaign management approaches, and more.
Exceptional Web Experience Technology Program
Targeted at a technical audience consisting of IT professionals including architects, administrators, developers and integrators.
This track features foundation technologies and solution innovations that power Exceptional Web Experiences inside your company and those facing your customers.
This track features how to design and build robust, interactive web experiences that will delight your audiences by leveraging an extensive portfolio of development technologies, templates, solutions, Web 2.0 and multi-channel design practices.
This track features entry-level and advanced technical information and guidance from leading product architects and services professionals. Attendees will learn how to deploy and manage scalable, high performing web platforms to support business objectives, change and growth in dynamic and environments, and enable new levels of efficiency and agility.
Questions about this communication/blog entry, contact: Lorraine Ludwicki email@example.com
JayaPrasad Thambuganipalle (we call him "JP") has been with IBM for almost 7 years and happily lives in sunny Jacksonville, Florida in the United States. JP is a Software Accelerated Value Leader and prior to holding this position, he was a lead portal architect in IBM Software Services for Collaboration. Prior to joining IBM, JP worked with two of the top five global investment banks as a web infrastructure specialist/architect. For JP, the most rewarding aspect of his job is seeing customers succeed in implementing IBM® WebSphere® Portal technologies. He enjoys sharing his expertise and helping his colleagues with their WebSphere® Portal clients and participates in internal enablement opportunities with WebSphere®. He also co-authored some IBM® Redbooks®. When not working, JP enjoys running (although he isn't sure if he is running away from something or trying to create some creative ideas). He has been running half marathons for 4 years and, this past December, he ran his first marathon! (Go JP!) He also spends time with his wife and two children. You can connect with JP by leaving a comment below in this blog.
Track 08: Customer Case Studies (from an IT perspective)
CUST109: Exceptional Web Experience Solution Using WebSpherePortal: A Cisco Implementation
Speaker(s): Michael White, Cisco; JayaPrasad Thambuganipalle, IBM
Learn how Cisco Systems designed and deployed the next generation, robust, enterprise-wide WebSphere Portal Platform Cisco Enterprise Portal (CEP) to support numerous global business initiatives. We'll share how Cisco's CEP platform leveraged best in class portal capabilities to provide a unified, yet agile and scalable solution for multiple lines of business. We'll discuss the Small & Medium Business Portal and the Commerce Workspace, which served as the charter Portal projects, paving the way for subsequent portal implementations. In addition, we will also detail Cisco's active-active, multi-data center strategy which provides high-availability and zero downtime deployments -- along with Cisco's plans for portal farms implementation.
Where: Swan Toucan 1 & 2
Every portal implementation is different! In this session, you will get to hear Cisco's portal implementation story! Here are some additional pointers:
Catch everything Collaboration Services has planned for IBM Connect here.
Nora Chase 120000BY5N NOREEN_CHASE@US.IBM.COM Tags:  connect ibm-connect issc services collab-services 2,007 Visits
Jayasree resides in Schaumburg, Illinois in the United States. She has been with IBM® for over twelve years with a total of seventeen years as an IT consultant. Currently, Jaya is a Managing Consultant with IBM Software Services for Collaboration. Jaya specializes in IBM® Lotus Notes® and Domino® application development and other Software Collaboration Services solutions like IBM® Sametime® and IBM® Connections. She worked as a lead developer involved in many projects with custom application designs, implementation, application assessments, requirements and system analysis, optimizing Domino® applications, and data integration with third party tools based on client's needs. Jaya considers one of the highlights of her career with IBM was working on the IBM Centennial project. Jaya has worked on both small and large-scale projects. She has a broad range of projects in various industries from healthcare, to manufacturing, to pharmaceuticals, to chemical, and financial institutions. Jaya is also an IBM Certified Advanced Application Developer in IBM® Lotus Notes® and Domino® software. You can connect with Jaya on her LinkedIn profile or on Twitter at @jnampalli.
Track 05: Application Development
AD404 NSF2IPA - Delivering your existing IBM Domino application as a mobile App
From processing your email, to handling loan approval, Domino applications has been one of the main delivery vehicle in enterprises. In this session we will explore how to mobile enable an existing Domino applications using IBM Worklight. We will briefly touch upon the key strategies - mobile website and mobile apps and go in depth. We will start with an overview of Worklight and introduce two approaches that exist to leverage existing Domino/XPages applications in the mobile context. We will compare and contrast the two approaches. We will then spend most time on the application development environment using Eclipse based Worklight Studio to create a Android and iPhone application to access an existing Domino application, using one of the approach. We will also explore offline capabilities using the JSONStore feature and showcase the sync functionality from a Domino App on the server with the newly developed mobile app. We will end with demonstration of the app.
Where: Dolphin S. Hem II
This session is really for an existing Domino application developer who is looking into mobilizing an existing Domino application. Anyone who is looking to getting into mobile space. Come to this session and Raj and I will provide concepts of mobile-enabling Domino app or building custom hybrid application model using IBM® Worklight 5.0 Studio. This session will also show you how to connect to a Domino server via HTTP Adapter and JSONStore feature.
There you have it, folks. More proof of the depth of knowledge and expertise IBM Software Services for Collaboration brings to IBM Connect.
Be sure to check out all our activities and speakers' sessions here.
Our IBM Connect speaker blog series continues with out latest featured speaker, Sam Alexander.When: Sun, 27 Jan 08:00 AM - 10:00 AM
On a wicked cold, blustery and snowy New England winter day in January 1999, Sam Alexander began his role as a Quality Engineer contractor testing Lotus® Domino® R5 for the iSeries®. (A native of North Carolina, he also wasted no time buying a warmer jacket; learning to drive in snow; and incorporating New England colloquialisms into his vocabulary, like "wicked cool", as in "This IBM Connect session will be wicked cool!")
JMP306: Build Hybrid Multichannel Apps Using IBM Worklight, IBM WebSphere Portal, and Web Experience Factory Lotusphere - For IT Practitioners
With IBM WebSphere Portal you can deliver access to your complete web site for all devices, and when combined with IBM Worklight, you can also provide an installed application that uses native mobile device features such as the camera. In this presentation and demonstration session you'll learn how to use IBM Web Experience Factory to easily build multichannel applications that use responsive web design techniques and include hybrid functions leveraging IBM Worklight. No previous experience with Web Experience Factory or Worklight is required.
Where: Swan Toucan 1 & 2
To me this is the most exciting time since the popularity rise of the web in mid 90's. (Who remembers the introduction of HTML tables? Or how about Perl CGI?) Look at others around you right now and you're sure to find someone enthralled in a mobile app. Businesses are pressed to deliver mobile applications for a variety of devices -- and often these apps must be monetized, use the devices features (such as the camera or device contacts), and be published in the popular app stores. In this case, how do you build it? Do you build separate apps for Android, iOS, and other platforms? This can be expensive in terms of financial resources and time. Developers must learn platform-specific SDK's and build apps for each platform.
Make sure you check out everything we have planned for IBM Connect here.
Please welcome to IBM Connect another first time speaker, Andre Hagemeier.
Andre Hagemeier resides in Germany and is currently an IT Specialist and Competency Leader for IBM® WebSphere® Portal and WebSphere® Application Server with IBM Software Collaboration Services. He has been with IBM for 5 years IBM, spending about 3 years with IBM® WebSphere® Portlet and Portal development experiences. He is a certified System Administrator for IBM® WebSphere® Application Server ND 6.1. When not working, Andre enjoys reading, swimming, and checking the newest movies in cinema. He also keeps up to date with the latest changes in web development and has a high interest in 3D programming using OpenGl. You can connect with Andre by leaving a comment in this blog below.
Track 08: Customer Case Studies (from an IT perspective)
CUST104: Allianz: Moving Europe's Largest 24/7 Golden Topology Platform to WebSphere Portal 8 (with Frank Haas and Ulf Kister, Allianz)
Where: Swan Toucan 1 & 2
This is the first migration project of this kind. Allianz has a huge Portal environment with hundreds of servers being migrated from WP6.1.5 to WP8. Furthermore this project started with the Portal 8 Beta and the migration is currently in full swing. During the migration we encountered problems which could be solved with the close contact to the Lab in Boeblingen. A major focus of this session will be on specific migration problems that other customers are very likely to encounter as well. We will explain the problems (e.g. related to Java5->Java6, WAS6->WAS8, classloading changes, Jsf, etc) and give the corresponding solutions.
Nora Chase 120000BY5N NOREEN_CHASE@US.IBM.COM Tags:  issc-blog issc ibm-connect ibmconnect 2,707 Visits
No, this is my sixth time attending this event. My previous sessions topics were "Getting Started with IBM® WebSphere®", "High Availability Designs and Implementation for IBM® WebSphere®", "WBCR Installation, Configuration, and Administration: The Care and Feeding Guide", "IBM® WebSphere® 6.1 Performance Fundamentals and Best Practices" (with Denny Pichardo), and "WebSphere® Portal Operations Architecture -Technical Deep Dive".
David's sessions are:
Happily Cohabiting: Achieving a Multi-Tenant Web Experience Platform (with co-speaker David J Strachan)
ID205: This session will give a comprehensive overview of WebSphere Portal and its underlying architecture, with a focus on platform operations capabilities. It will provide insights on how the functions of WebSphere Portal can be integrated with other software assets and services outlined in the IBM Northstar vision to build the operational environment powering scalable and high-performance web experience solutions. This session will examine key operational characteristics such as high availability, disaster recovery, zero maintenance window, and approaches for operational efficiency. A discussion on virtualization support and automated infrastructure setup will also be covered, providing system managers and IT architects the information required to plan for successful and well-managed web experience platforms.
Where: Swan SW 5 - 6
ID207: WebSphere® Portal Operations Architecture - Technical Deep Dive
In your organization are lines of business competing to have their portal or dedicated infrastructure? Many organizations are deploying dedicated environments to support each line of business portal. This increases the cost of running IBM WebSphere Portal and IBM Web Content Manager and reduces the ability to deliver exceptional, user-focused web experiences. In this presentation, four patterns will be presented all drawn from real customer engagements for achieving a multi-tenant web experience. The session will cover each pattern and their hardware and software configurations. We'll cover how to operate, govern, and maintain the systems. If you are considering operating multiple portals, then come to this session!
Where: Dolphin S. Hem II
With all the action going on at IBMConnect, why should attendees go to these sessions?
For "Happily Cohabiting: Achieving a Multi-Tenant Web Experience Platform" (with co-speaker David J Strachan) attendees will learn:
Many organizations are deploying dedicated environments to support each line of business Portal. This increases the cost of running WebSphere® Portal & IBM® Web Content Manager and reduces their ability to deliver exceptional, user focused web experiences. In this presentation, four patterns will be presented all drawn from real customer engagements for achieving a multi-tenant web experience architecture. The session will cover each pattern and their hardware and software configurations. The session will cover how to operate, govern, and maintain the systems.
For the "WebSphere® Portal Operations Architecture - Technical Deep Dive", the attendees will learn:
The session will provide insights on how the functions of WebSphere® Portal can be integrated with other software assets and services outlined in the IBM® Northstar vision to build the operational environment powering scalable and high-performance web experience solutions. We will also examine key operational characteristics such as high availability, disaster recovery, zero maintenance window, and approaches for operational efficiency. A discussion on virtualization support and automated infrastructure setup will also be covered, providing system managers and IT architects the information required to plan for successful and well-managed web experience platforms.
If you are still not convinced what Collaboration Services brings to this event, you can see all our sessions and activities at IBM Connect2013 here.