During my tenure these past three years as the Exam Development Manager for IBM Collaboration Solutions, I've been contacted regularly by candidates who feel that they've run across a bad question on an exam they've recently taken. Frequently, however, I'm unable to look into the issue as I don't have enough information to find the question. Here are some tips if you think you've found a questionable question:
- DO NOT take out your phone to get a picture of the question. If you take your phone out during your testing session, you could lose credit for your exam if you are caught by a proctor as it could be considered cheating.
- Look for a 'Comment' button in the lower right-hand corner of the screen for each question. Use that button to enter any comments about questions you think might not be correct.
- If for some reason there is no 'Comment' button or you forget to use it, try to remember significant information about the question. For example, is there a person's name in it? What was the topic? What were a few of the options? What was your issue with it? Then, send me an email with that information.
- If you cannot send me the information above, I cannot help you. Telling me the question was "number five" on your exam won't help me as the questions are randomized for each person's exam.
I review the comments received periodically and take corrective action as needed.