Our ISSL@Lotusphere Speaker Blog series is in full swing. With this latest entry we would like you to meet Nathan Vega.
Nathan Vega is Program Manager for Adoption Services for ISSL and currently resides in the United States. He has worked at IBM for 10 and a half years with his journey beginning in development as a software engineer on K-Station and continuing in his current position as Social Business Leader for ISSL. In between these two positions he developed a gamut of valuable skills in various roles such as:
- Premium Support Manager (now Software Accelerated Value) and Specialist working with Alltel Communications and Wal-Mart. Nathan's challenge on these accounts was to help deploy and maintain complicated Portal environments that contained a mix of IBM and third party products. He considers it to be one of the most valuable experiences in his career. The complex challenges of bringing multiple teams together to solve complicated problems to a satisfactory end for all parties is something he relished. He enjoyed the customer interaction and especially the ability to see the delta between how a product is engineered and how customers want to use it.
- As an ISSL Program Manager, World Wide Education, Nathan considered and developed programs that developed practitioners' skills to meet new product and customers' requirements. This was also an opportunity to start seeing and contribute to the internal processes by which ISSL develops and adjusts to ISSL's customers.
- Nathan's role then shifted to an ISSL Program Manager for Strategic Accounts as a special assignment. Once again Nathan handled complicated problems with important and large customers. The backbone of his efforts was on Notes deployment and adoption, but also included other IBM technologies including IBM Connections. 2010 represented his first learning experience on the differences between deployment and adoption.
- In 2011 and now 2012, Nathan's role has been as ISSL's Social Business Leader. Using his past experience on deployments, education, communications, and adoption his team has been developing Social Business Adoption solutions to educate and plan with customers on how to shift to Social Business effectivel
For Lotusphere 2012, we asked Nathan what he has in store for attendees. Here is what he says you can expect to get from him.
BPDD304 Social Business Depends On Adoption - Differentiate Your Firm And Open New Revenue Opportunities!
Adoption and consulting assessment services are a key component of customer success and a potential new source of revenue for Business Partners. Learn key success factors and how to develop a consulting service to complement your existing offerings. This session will include: Where to start; Clarifying Business Objectives; Sponsorship; Measuring Success/Evaluation; Selecting Pilot Participants; and Communications Planning
Speaker: Nathan G. Vega, ISSL Program Manager for Adoption Services
Date: Sunday, January 15, 2012
Time: 04:15 PM - 05:15 PM
Location: SW 7 - 10
Nathan: "I have several sessions on Social Business Adoption that I'm delivering in different formats:
- BPDD304 on BP Development day (see abstract above) is about educating the IBM Business Partners on:
1. What is Social Business (although, most know this already)
2. Why focusing on adoption, as well as, deployment is important
3. What ISSL/IBM is doing to build our experience and offerings in the Social Business Adoption space
4. And lastly, how can BP's develop their own adoption solutions or partner with ISSL
- I have an experts round table (interactive discussion) in Software Accelerated Value Program to discuss Adoption for Social Business. It will focus on the top three points above, as well as give some ideas on how to implement these solutions in their business.
- The third is an experts panel (BOF113 Take the Fast Lane and Accelerate with Proven Solutions for Successful Collaboration!) for our customers to have an interactive discussion on a variety of Social Business concepts."
Nathan: "Yes, this is my first speaking engagement at Lotusphere. I have not submitted abstracts in the past because the passion and knowledge of the topics was ultimately surpassed by other people. Social Business and the adoption of these technologies are something that resonates with me. I'm nervous to speak to a large group of people, but I'm confident that the topic(s) are valuable and worth the uncomfortableness I feel."
Find out about all of ISSL's Lotusphere 2012 activities and sessions here.