We are excited to launch our ISSL Community Blog with an informal chat with Bob McDonald, Vice President of IBM Software Services for Lotus (ISSL). Bob's career has focused on helping IBM customers succeed with IBM Software as he led the worldwide Lotus Software Support organization prior to his current role as Vice President of ISSL. With all the excitement and focus with IBM helping customers become a social business, we thought it would be informative to share Bob's thoughts with you on how ISSL fits into that picture.
Bob, what would you describe as ISSL's primary mission?
We are here to help IBM customers become successful with Lotus and WebSphere Portal technology, in whatever capacity is needed. Many customers may not realize that ISSL has a wide array of services tailored to our clients' success. While we do have specific, general offerings available, we can customize them, or even create new solutions specific to what our customers require. We want to help customers get up and running with Lotus and WebSphere Portal technology as fast as possible in order to provide them with the quickest return on their investment with the lowest risk to their business as possible.
Technical Consulting Services, though, are only one part of the ISSL solution, correct?
Yes, and I'm glad you brought that up. There are three components to ISSL: Technical Consulting Services, Training/Education and Certification, and the IBM Software Accelerated Value Program. Think of Technical Consulting Services as short term project engagements where we can help deploy the required solutions. Training/Education and Certification is always needed to keep skills and knowledge current and relevant. The IBM Software Accelerated Value Program maintains a trusted partnership with our customers, ensuring that our customers receive rapid and maximum value from their IBM software investment.
When is the best time for customers to engage ISSL?
Anytime. Whenever we're needed, really. We can help customers before they invest in IBM Collaboration Solutions, when it is ready to be deployed, and help manage the environment afterwards, if needed.
What do you think about all the buzz about becoming a social business?
I think social business is transforming how businesses operate and function for years to come. Sharing knowledge and intellectual capital, having it accessible for a wide audience, and removing the traditional business silos and barriers that prevent that capital from being distributed easily is what makes social business so revolutionary.
And the proof is right here in launching this ISSL community on IBM Connections. I hope customers who visit this community and who are unfamiliar with this technology, take advantage to explore and contribute to building the intellectual capital so they can see for themselves the benefit that can be derived from social business.
Thanks for taking time to chat with us and sharing your thoughts on ISSL and the social business trend.