In order to allow you to fully enjoy all of the action at ConnectED, this year, we decided to distribute complimentary ICS certification vouchers rather than running a Certification Lab. Certify when you return, within the next 6 months, and ON OUR TAB!
Vouchers are good for 6 months, until July 31, 2015.
Vouchers can be used at any Pearson Vue testing center worldwide. Locate one at pearsonvue.com
Vouchers may only be used for ICS exams. Find those at ibm.co/1k9htjw.
A maximum of one voucher per attendee.
Come to meet us at the Expertise Zone to get a voucher.
Interested in seeing a demo of our social business applications at ConnectED? Stop by the Expertise Lab, located in Peacock 1 at the Swan. Here's a peek at what we'll be showing.
Establish robust expertise profiles by guiding users through the process with IBM Connections Touchpoint
Find relevant experts quickly with the IBM Expertise Locator mobile application
Route questions to experts and capture their answers with IBM Connections Social Q&A
Visualize future user experience patterns with Project MUSE (hear more about Muse at ConnectED)
Expand beyond your firewall safely with IBM Connections Invite (coming soon!)
Communicate privately within Connections with IBM Connections Direct Messaging
Stay connected to your social content from any web page with IBM Connections Social Sidebar
Receive effective multimedia learning when you need it with the User Adoption Toolkits
Manage communications and collaboration content together with Collaboration Services for TIMETOACT XCC
Provide Social Project Management for the enterprise with Collaobration Services for ProjExec
Manage the crowd-sourced creative process with HYPE Innovation for Connections
After setting the stage with Bridge to Cloud, Move to Cloud with SmartCloud Upgrade Factory
Move the content from legacy systems to WCM and Connections with IBM Content Migration Factory
Accelerate the deployment and management of the XDX and Social environments with AutoDeploy
I hope you are enjoying are ISSL@Lotusphere speaker blog series. With this entry, we would like to introduce Brad Schauf.
Brad has been with IBM now for more than 12 years and currently resides in the United States. Brad is an IBM Senior Certified IT Architect and an Open Group Distinguished lT Architect. He has worked on some of the largest Notes and Domino deployments in the world as well as the more complex Social Portal deployments. In his current position, he leads the American Solution Architects team and helps to define ISSL's services methods and approaches to services engagements. Brad is also the world wide lead architect for the Portal NOW and WCM NOW reusable software templates.
Brad is another seasoned and experienced Lotusphere speaker having presented at Lotusphere at least 5 or 6 times in the past. When he isn't speaking, Brad can be found usually leading one or more of the BOF sessions or meeting with customers in the ISSL Suite for the Meet the Expert sessions or in the Meet the Developers Lab. Brad finds Lotusphere to be a very dynamic event and he enjoys its "social density". So many customers and so many talented technical people in one place!
Outside of work Brad tinkers with technology and tries to stay in shape. He enjoys spending time with his fiance Linda, his kids, Shelbie and Nathan and his 7 nieces and nephews and juggling chainsaws. He would really like to get back into sailing, but he finds that a bit difficult as he now lives in the desert! (Arizona to be exact.)
For Lotusphere 2012, we asked Brad what he has in store for attendees. Here is what he says you can expect to get from his session with co-presenter Jeffrey Seifert.
ID202 Rapidly Deliver WID202 Rapidly Deliver Web 2.0 Social Business Solutions with IBM Web Experience NOW Offerings It has never been easier to implement compelling production level web experiences that match the requirements of your internal and external audiences. Attend this session to understand the latest in delivery initiatives, including IBM WebSphere Portal NOW, Content Template Catalog and Industry Template assets that pair technology expertise with industry thought leadership to offer best-practice guidance optimized for the particular business you are in. Understand these program components to learn how you can assemble business ready web pages, with content components and templates, integrated social services and presence awareness, to rapidly deliver production level web experiences. See how these software template and deployment models enable you to start simple, solve requirements, and then broaden to other areas as your enterprise business needs evolve. Speaker: Brad Schauf and Jeffrey Seifert Date: Monday, January 16, 2012 Time: 03:45 PM - 04:45 PM
Location: Mockingbird 1 & 2
With all the action going on at Lotusphere, why should attendees go to your session?
Brad says: "My session is all about being able to provide quick solutions to social business problems, quickly. Basically, I speak about and demo the Portal and WCM NOW solutions we have built to give organizations a "jump start" to both the technical side of a Portal or WCM engagement but also to give them the methodology behind the deployments."
Our ISSL@Lotusphere Speaker Blog series is in full swing. With this latest entry we would like you to meet Nathan Vega.
Nathan Vega is Program Manager for Adoption Services for ISSL and currently resides in the United States. He has worked at IBM for 10 and a half years with his journey beginning in development as a software engineer on K-Station and continuing in his current position as Social Business Leader for ISSL. In between these two positions he developed a gamut of valuable skills in various roles such as:
Premium Support Manager (now Software Accelerated Value) and Specialist working with Alltel Communications and Wal-Mart. Nathan's challenge on these accounts was to help deploy and maintain complicated Portal environments that contained a mix of IBM and third party products. He considers it to be one of the most valuable experiences in his career. The complex challenges of bringing multiple teams together to solve complicated problems to a satisfactory end for all parties is something he relished. He enjoyed the customer interaction and especially the ability to see the delta between how a product is engineered and how customers want to use it.
As an ISSL Program Manager, World Wide Education, Nathan considered and developed programs that developed practitioners' skills to meet new product and customers' requirements. This was also an opportunity to start seeing and contribute to the internal processes by which ISSL develops and adjusts to ISSL's customers.
Nathan's role then shifted to an ISSL Program Manager for Strategic Accounts as a special assignment. Once again Nathan handled complicated problems with important and large customers. The backbone of his efforts was on Notes deployment and adoption, but also included other IBM technologies including IBM Connections. 2010 represented his first learning experience on the differences between deployment and adoption.
In 2011 and now 2012, Nathan's role has been as ISSL's Social Business Leader. Using his past experience on deployments, education, communications, and adoption his team has been developing Social Business Adoption solutions to educate and plan with customers on how to shift to Social Business effectivel
For Lotusphere 2012, we asked Nathan what he has in store for attendees. Here is what he says you can expect to get from him.
BPDD304 Social Business Depends On Adoption - Differentiate Your Firm And Open New Revenue Opportunities! Adoption and consulting assessment services are a key component of customer success and a potential new source of revenue for Business Partners. Learn key success factors and how to develop a consulting service to complement your existing offerings. This session will include: Where to start; Clarifying Business Objectives; Sponsorship; Measuring Success/Evaluation; Selecting Pilot Participants; and Communications Planning Speaker: Nathan G. Vega, ISSL Program Manager for Adoption Services Date: Sunday, January 15, 2012 Time: 04:15 PM - 05:15 PM Location: SW 7 - 10
With all the action going on at Lotusphere, why should attendees go to your session? Nathan: "I have several sessions on Social Business Adoption that I'm delivering in different formats:
BPDD304 on BP Development day (see abstract above) is about educating the IBM Business Partners on:
1. What is Social Business (although, most know this already) 2. Why focusing on adoption, as well as, deployment is important 3. What ISSL/IBM is doing to build our experience and offerings in the Social Business Adoption space 4. And lastly, how can BP's develop their own adoption solutions or partner with ISSL
I have an experts round table (interactive discussion) in Software Accelerated Value Program to discuss Adoption for Social Business. It will focus on the top three points above, as well as give some ideas on how to implement these solutions in their business.
The third is an experts panel (BOF113 Take the Fast Lane and Accelerate with Proven Solutions for Successful Collaboration!) for our customers to have an interactive discussion on a variety of Social Business concepts."
Is this your first time speaking at Lotusphere?
Nathan: "Yes, this is my first speaking engagement at Lotusphere. I have not submitted abstracts in the past because the passion and knowledge of the topics was ultimately surpassed by other people. Social Business and the adoption of these technologies are something that resonates with me. I'm nervous to speak to a large group of people, but I'm confident that the topic(s) are valuable and worth the uncomfortableness I feel."
Our ISSL@Lotusphere speaker blog series continues today with one busy dude. Meet Poul Olczyk!
Poul Olczyk is an ISSL Senior Consultant and currently resides in Denmark. He began working for IBM in 1996. He started in Global Business Services as a consultant working with Notes and Domino for large customers in Denmark. At that time, he had been working with Notes and Domino since 1991 where he installed the first Notes server in Denmark. After a few month at a business partner in 1999, he moved to Lotus as a specialist supporting the software sales. Since 2000, Poul has been working as a developer as well as an administrator for customers in all of Europe but primarily in the Nordic countries.
Sametime became quickly one of the products he looked at as a "side business" but it has since become one of his primary focus areas. In late 2010 he developed the "Sametime in a box" concept to help selling Sametime 8.5 in Denmark. It became an immediate success and he has had more that 20 customer implementations based on that box. The concept is right now used in Denmark, Norway, Sweden, Finland and Australia. Other countries are coming, too. In 2011 he was happy to be lead instructor at a Sametime 8.5 workshop for ISSL consultants in Boston, Massachusetts, in the United States. Lotus Protector is also one of the products he is taking care of. He has been designing and implementing solutions with both Protector solutions for customers in Europe but also as far away as Australia. In December 2011, Poul became a Solution Architect and is now working for the Center of Excellence in Europe.
When not working, Poul is a keen biker. He rides both road bike and mountain bike as often as he can. He participates in races as much as time permits, but it has to be some of the odd races. During the last 5 years he has participated in three 24 hours and a 12 hours MTB race. On his race bike he rode a 210km long race last summer and this summer he will race in the La Marmotte - 174 kilometers, 5000 meters ascent (+16000 feet), over three of the most famous climbs in France. (Whew!)
Poul's first Lotusphere was in back in 1999 where he participated as a normal attendee. This is his first speaking session at Lotusphere 2012. Previously Lotuspheres have found Poul participating in pedestals demos at the Expo. This year Poul expects a busy but fun week with a lot of customers.
For Lotusphere 2012, we asked Poul what he has in store for attendees. Here is a look at his session and what he says you can expect to get from it.
ID210 Put Your IBM Sametime in a Box
IBM Sametime 8.5.2 can easily scale up for enterprises with thousands of users, but what if your company only has a few hundred users or less? Sametime in a Box is a fast way of implementing a fully functional IBM Sametime 8.5.2 environment. It can be used for Proof of Technology (POT) or Proof of Concept (POC) or as a server to support a few hundred users. Invented at IBM Denmark, Sametime in a Box is used for POT/POC for clients, as a production server for SMB clients or as a starting point for enterprise implementation. Attend this session to learn hear how to prepare, install and deploy IBM Sametime in one server capable of supporting a small or midsize company – or to work as an extranet server. Speaker: Poul Olczyk Date: Thursday, January 19, 2012 Time: 10:00 AM - 11:00 AM Location: Mockingbird 1 & 2
With all the action going on at Lotusphere, why should attendees go to this session? "This is really about eating the elephant in small pieces. IBM Sametime has become extremely flexible and more complex compared to earlier versions. For some companies it can be difficult to understand why so many servers are needed, to do what could be done with only one server in the past. My session will talk about how the new IBM Sametime can be simplified but still as versatile as a more complex implementations. Sametime in a box is a solution which can easily be implemented in any company in no time compared to other solutions. For smaller companies as production server and for larger companies either as site server or as POC/POT or test system. Sametime in a Box can also be used by partners to speed up implementation of IBM Sametime at customers."
Be sure to check everything ISSL is doing at Lotusphere 2012 here.
The C2040-TBD: IBM Connections Cloud Fundamentals V1 is currently in the works and will also be a brand new addition to the portfolio. This exam is an entry-level exam covering the features and functions of the IBM Connections Cloud family of products and subscriptions. This overview exam covers all the Connections Cloud subscriptions, including IBM Verse. Candidates successfully completing this exam will receive the IBM Certified Associate - Connections Cloud V1 certification. This exam and certification pair is expected to be released around the first of April 2015.
In this Open Mic 6 minutes replay, AVL Jim Dewan describes how to incorporate Connections into your software solution monitoring/troubleshooting and performance analysis into a dynamic dashboard to oversee your Connections environment. In this short video, he presents how to collect client response time data throughout the environment and share it within the friendly confines of a Connections Community. Leveraging the Connections mobile client for this data provides access from any place, any time, and anywhere. The key to adoption rates of Connections is to deliver necessary data within various teams. Real time system status and response times metrics, information that is constantly changing, is a great way to increase usage of a Connections Community. Teams then document their knowledge around these real time stats leveraging the powerful features of Connections.
Available also for other ICS products, Watchit is a no cost monitoring and performance reporting tool available via IBM Greenhouse. It is a platform independent tool with some great Connections monitors and stress testing. There are minimal software requirements such as Python and a JRE. For Connections, it leverages the REST apis to create content for performance/functional analysis and to then push the results into a Connections Community if desired.
Over the course of the next months, I plan to bring to contribution in this forum various experts from our Services, Support and Client Success team to discuss things that matter to you.
I work with a great team of innovative folks. I introduced a few in January but there are 800 more of them across the globe! Even though I have been onboard for quite a few years myself, it is only recently that I discovered in more depth some of the great work taking place.
Provide me your input! Let me know what you are particularly interested in. We can give insight on our entire portfolio of collaboration products and services including education. We can point you to good articles and resources to be aware of.
One of the key advantages of moving to Cloud is, of course, no longer having to worry about engaging into upgrade exercises, big or small. But for those still in that mode today, please be aware that Notes, Domino or Sametime releases 8.0 are coming to end of life in April.
If you are running these releases, you may want to bridge over quickly to a supported release OR to your new platform (like Cloud). To save cycles and do it safely, we have an offer called AVP Upgrade Bridge that can be added to your maintenance contract to stay supported. Through the assistance of an Accelerated Value Leader, you will get priority service to expedite the resolution of issues, keep your production humming while you focus on your destination.
Between now and the end of March, IBM will also include, free of charge, a Multi-Media Library/User Adoption tool kit, complete with training videos, presentations, tutorials and more! This toolkit will significantly reduce training expenses and help your users adopt more quickly.
Want to hear more about the Upgrade Bridge offer? Visit the Expertise Zone while at ConnectED or contact email@example.com
Our Collaboration Services team and our strategic partners extend the value of your social space. For the 30 days following ConnectED 2015, we will include at no extra charge our Touchpoint user adoption app when you acquire one app. Add private user-to-user messaging with Direct Messaging. Access Connections from any web page with Social Sidebar. Improve access to you experts with Social Q&A. Energize your projects with Collaboration Services for ProjExec. Add intranet like communications responsibilities to Connections with Collaboration Services for TIMETOACT. Reduce support costs and improve productivity with the User Adoption Toolkits.
Important news for Notes - Domino - Sametime customers running 8.0
If you still run release 8.0 of any of the above software, you will be interested to hear about thenew Upgrade Bridge offer available to remain supported until you are ready to move on. Whether you have on the horizon, moving to Cloud or upgrading on-premise, Upgrade Bridge ensures better focus through the assistance of a shared account manager from our AVP Service to help you. Just until the end of March, we added a bonus: we will include at no extra cost one User Adoption Kit (aka Multimedia library) in one language to teach your users the essential skills they need to quickly exploit the new productivity enhancing features. Visit the Expertise Zone to find out more.
Additional specials for ConnectED participants available at the Expertise Zone!
Free day of consultation:visit the Expertise Zone for a demonstration of any of our apps and you may receive one of three free days of consultation!
Complimentary ICS Certification vouchers: In order to allow participants to fully enjoy all of the action at ConnectED, this year, we decided to distribute complimentary ICS certification vouchers rather than running a Certification Lab. Certify when you return, within the next 6 months, and ON OUR TAB!
To continue our ConnectEd Expertise Zone blog series, I'd like introduce Rob Gearhart.
Located in Austin, Texas, Rob is an extremely valuable member of the IBM Support team. With years of emergency on-site experience, Rob leads by doing and has become an exceptional leader and troubleshooter within IBM. Rob has a deep understanding of memory management and problem determination tooling, which has enabled him to solve the toughest of performance problems for our customers.
On Wednesday, January 28 at 10:30 - 11:30 AM EST, Rob will be presenting "Digital Nightmares - The Biggest Performance Killers in Your Environment" in Mockingbird 1-2 rooms of Walt Disney World's Swan Resort.
We are looking forward to meet you at ConnectED. This year, the AVP Red Carpet Lounge and the Lab Services Zone merged in one room that you don't want to miss: the Expertise Zone.
Discover our innovative solutions to build Organizational Expertise and meet other engaged event participants interested in the same. Our experts have been helping customers worldwide extend the power of Social to accelerate employee engagement and to build greater collective knowledge.
This lead us to extend our portfolio of solutions to help the popular shift to the Cloud and to expand the value of Connections. If you find that expertise sharing is not happening fast enough in your organization, you want to hear about our solutions. We now have social project and innovation management solutions for you. As discussed earlier this week, we will preview Project MUSE, a framework allowing cloud and on-premise customers to be early adopters even with a customized environment. We will present our three tier level of support for cloud customers, maximizing your ROI, providing a higher priority service level and providing expert assistance for the adoption and full benefit of the Cloud. We can help you move to cloud extremely fast and efficiently thanks to SmartCloud Migration Factory and bring your Domino applications along. Last but not least, if you have been busy and missed the upcoming end of service of Notes 8.0, Domino 8.0 and Sametime 8.0, we can help you bridge to a supported release with our Upgrade Bridge offering with an extra!
Lots of action and even more! Drop by the Expertise Zone to meet our hosts. We'll be more than happy to answer your questions and talk about our solutions.
Tony Cusato is one of our most popular FSS Engineers as he has touched a large number of the products in our portfolio. Tony has been a precursor on the use of our products on virtual platform, on IBM Connections, Docs, Forms Experience Builder, Sametime, Notes/Domino, and Traveler.
Lately, Tony has been focused on IBM Event Connect, an Event Management software that IBM developed and which is used for several of IBM's key events such as ConnectED. If you have been at any of our key events last year, you probably noticed the modern, mobile conference site with social collaboration woven throughout that attendees, presenters and conference organizers have access to before, during and after the event. This facilitates greatly networking, helps conference attendees get the most of their attendance and conference organizers to maximize the value of their current and future events.
Come to meet Tony at the Expertise zone to discuss topics of common interest, to get his input on a challenge you might be facing, or simply just to say "Hi"!
Rooted in same projects that gave birth to Watson, IBM's cognitive technology, several products have been in development by our collaboration consulting group to do one thing: unlock Corporate Knowledge. Three words may sound simple but they have huge implications given expertise is typically spread across multiple niche applications (e-mails, presentations, communities, databases, etc.) which often spans across different vendors. From emails with short-lived visibility to communities that mushroom so fast in growing organizations that self serve search time and human switchboards become key impediments, Corporate Knowledge is often partly hidden or spread too wide to support well an agile workforce.
That's exactly the agenda behind the six years of work done by our consulting practice. Expertise 360 refers to a series of growing apps that take different angles at discovering and planning the expansion of Corporate Expertise. Let me give you some examples:
One tool is set to recuperate the knowledge stored in various product structures, whether the applications are IBM's or third party, to build a central corpus accessible through our social software.
Another application studies social sharing patterns to identify experts and their readiness to share to help the workforce route their queries. No human can keep up with it fast enough in large organizations so technology helps greatly here.
Another tool builds FAQs for reuse: this is helpful to avoid wasting expert cycles on questions already answered and to programmatically ensure the corpus remains current with actuality. The workflow ensures that answers are gathered timely and new, Watson can be one of your experts!
A couple more help build mobile learning campaigns and follow the progress of your enablement initiatives via a dashboard and measure them against goals.
These are just a few of the tools under the umbrella of Expertise 360 that you can discover while at ConnectED. Drop by the Expertise Zone and see for yourself how they can help build your Smarter Workplace.
If you are not attending and would like to hear more about these tools, just let us know and we will connect you!
To continue our ConnectEd Expertise Zone blog series, I'd like introduce Charlie Price.
If you've worked with IBM Support on your IBM Connections deployment you may have had the pleasure to work with Charlie. Charlie has spent over five years as Technical Team Lead in IBM Connections Support and is one of our most senior Support Engineers. Charlie is based out of Atlanta, Georgia.
On Tuesday, January 27 at 2:30 - 3:30 PM EST, Charlie will be presenting "Fast Lane to IBM Connections 5" in Southern Hemisphere Salon 1 of Walt Disney World's Dolphin Resort.
In his presentation, Charlie will help you build a Connections 5.0 migration and go-live plan. He will also teach you how to enable some popular new features in Connections 5.0, such as Survey Widget, IBM Docs, the Docs viewers, the Ephox editor, the Desktop plugins and more! He has a wealth of knowledge about how Connections integrates with other products.
On Tuesday or Wednesday morning, stop by to meet Charlie with your IBM Connections questions at Expertise Zone (Peacock 1 in Walt Disney World Resort's Swan Resort).
Today, I'd like to introduce Gaganpreet (Ginni) Saini. Ginni is a senior member of our Sametime Level 2 Support team. With over ten years of experience in troubleshooting challenging customer situations and implementing real-time enterprise web conferencing applications, Ginni has a wealth of knowledge. She focuses on our Sametime product but has skills in many areas from application development to code debugging.
On Wednesday, January 28 at 11:45 AM - 12:45 PM EST, Ginni will be presenting "Connect the Dots: IBM Sametime Audio/Video Planning, Deployment, Troubleshooting and Beyond" in Swan meeting rooms 7-10 of Walt Disney World's Swan Resort. During her presentation, she will delve into deploying and administering Sametime media services, a very popular topic lately. You will build an understanding of how the Sametime media pieces work together to provide media services to the end user, and will learn how to troubleshoot the audio/video issues in your existing deployment.
You can also speak with Ginni at the Expertise Zone (set up in Peacock 1) on Monday, January 26 between 10:30 AM - 1:00 PM EST, and on Tuesday, January 27, between 8:30 - 12:00 PM EST.
Andre Hagemeier is one of our WebSphere Portal and Connections specialists from Germany. His specialty lies in the extensive customization of Portal behavior to suit the clients' needs. He has deep knowledge of the underlying application server architecture and functioning and the Java runtime itself. He has been the core developer of the deployment and middleware automation asset IBM Autodeploy for WebSphere Portal. He is one of our top experts on Connections development, extension and customization.
At ConnectED, André will be teaming with Enno Scholz from Hype, to discuss the work they have been doing to support Innovation Management in large global organizations. They will talk about Hype Innovation for Connections which significantly improves the support for ideation, the selection of the ideas of highest potential, their implementation and success tracking. For instance, this app permits the prominent positioning of Idea campaigns for higher participation rates. It also integrates evaluation wizards. These are just a few of the enhancements that it brings to your Connections space.
Meet André at the Expertise Zone through-out the event to share his expertise on this solution, the Apps portfolio or Project Muse. We invite those who have questions or want to hear more about Hype Innovation for Connections, to come to meet him at the Expertise Zone on Monday, between 3PM and 4PM.
To continue our ConnectEd Expertise Zone blog series, I'd like to introduce Wes Morgan.
Many of our readers have seen or heard of Wes Morgan. Wes is a senior member of the IBM Support team and has presented at IBM events for over a decade. He has a wealth of knowledge in all aspects of hardware, software, networking and troubleshooting. He is a valued and experienced IBM Sametime Deployment Engineer.
You can listen to and meet Wes:
Sunday, January 25 at 1 - 2 PM EST - Wes will be presenting along with IBM Champion Chris Miller, "IBM Sametime Deployment Do's and Don'ts: Tips, Tricks, Perils and Pitfalls" in the Mockingbird room of Walt Disney World's Swan Resort.
Wednesday, January 28 at 7:15 - 8:15 AM EST - Wes will be presenting "Enterprise Networks - What You Don't Know CAN Hurt You" in the Toucan room of Walt Disney World's Swan Resort.
Wednesday, January 28 at 8:30 - 10:30 AM EST - Wes will be available to meet and speak with you at the ConnectED Expertise Zone (set up in Peacock 1 in Walt Disney World Resort's Swan Resort). Stop by to meet Wes, network between sessions or take a coffee break.
In addition to being a Sametime guy, Wes is a network guru, is a father of four, loves to read, is a musician and does not shy away from a great political discussion.
Would you like to hire Watson to be part of your workforce in action? You will be pleased to hear that Watson can now participate in Connections in the same way a human worker can, as an option available through Social Q&A.
Social Q&A is part of the Expertise 360 suite. It enables users to obtain and reuse answers from questions intelligently routed to subject matter experts throughout your organization. Social Q&A leverages smart analytics to route new questions to the appropriate subject matter experts for timely handling and to build a central repository of questions and answers for reuse.
We now have the capability of adding Watson as an expert that can be polled by Social Q&A, allowing Watson, as an expert in your organisation, to support your workforce in unprecedented ways. An employee could post a question, say, related to one of your products requirements, corporate policies, a question regarding local laws, traveling, etc... Watson will apply the extent of his expertise to answer questions with unmatched speed and efficiency.
Find out more about Social Q&A and about hiring Watson to support your workforce by visiting the Expertise Zone set up at Peacock 1. Jason Gary or David Byrd will be pleased to tell you more.
This week, I plan to introduce several of our Service Professionals who will be at ConnectED, present at our Expertise Zone, set up in Peacock 1 at the Swan Hotel in Walt Disney's Resort.
Let me start by introducing Jason Roy Gary. Distinguished engineer, Jason is the Chief Technology Office of IBM Collaboration Solutions, the though leader behind the innovative IBM Apps and Assets portfolio. If you are not familiar with the portfolio, follow this blog where we will continue to provide insight on this great set of applications that complement and enhance the business value of Connections.
Jason is the executive technologist behind Expertise 360. This is a suite of apps that help surface Corporate Knowledge. It discovers the knowledge dispersed in a unique mix of infrastructure and skilled workforce to support your speed in action and your competitivity. Expertise 360 boosts the reuse of your corporate expert knowledge by gathering it to a central source and uses analytics to identify sharing patterns to involve the right experts timely. The net result: you can plan, track and extend the development of your workforce expertise.
IBM ISSC Project Muse is a project that explores the capacity of customization for Cloud products, which efficiency is essentially the result of standardized configurations and standards. Economies of scale, rapid adoption of the latest releases as delivered by the DevOps model, faster performance at the client, and the competitive advantage of one-time and scaling customization: together in one package! We are looking as well into applying this framework to on-premise applications as well.
Come to meet Jason or one of our Lab Services experts at the Expertise Zone to find out more about this most innovative set of tools.
For those not attending ConnectED: don't panic! Jason will be visiting this blog regularly in 2015. So stay tuned!
Our discussions with customers have begun to identify use cases for Expertise solutions in different lines of business. Recently, we explored Customer Service and how processes within that group can be enhanced with Expertise services.
Often, there is a need to collect the additional information from end-users, making sure tacit indicators of expertise get reflected into systems. For that, we use IBM Connections Touchpoint to assist a customer service representative in completing their expertise profile.
Answering the Question
A common scenario resolves around a supported constituent having a question. The question is posed to the support team and one of the service representatives answers it. Many support departments use question categorization and support queues to align the question with a targeted workgroup of service representatives. By using IBM Connections Social Q&A, we can streamline that process. When the user enters their question, related questions are served up as links, allowing the user to obtain their answer from previously populated repositories. When entering the question, the user does not need to know whom is the best expert nor where is the best queue to place it within. The Social Q&A solution will automatically route it to the best team of experts based on the question content, the expertise profiles, and contributions of the support team. The experts are notified within their workstream and do not need to monitor queues nor switch context in order to access other systems. Once answered, the requester sees the response within their news stream.
Finding the Expert
Additional experts are sometimes needed to address a support inquiry. IBM Expertise Locator quickly finds experts based on geography, job role, and expertise topic from any workstation or mobile device. Once identified the experts can be contacted via phone, message or social platform and added into a growing network of favorite and connected experts.
Indications of expertise can be found in many systems throughout the enterprise. By using IBM Expertise Discovery, data from many systems can be aggregated and analyzed for use in the scenarios above.
Common Support Systems
IBM Expertise Solution
Requester navigates through a tree of categories or call queues
Requester can pose question directly and the solution will route to the proper queue and team of experts
Requester must perform a search of FAQ and previous answers
Related questions and their answers are automatically linked for the requester to access
Support personnel are assigned to monitor a queue
Work items are automatically routed to support personnel based on their expertise
Support teams are assigned based on supervisors understanding of their expertise
Expertise is systematically based on certification levels; declarations made by the enterprise, peers and individual; published contributions; and willingness to assist.
As part of the acquisition of IBM's X86 business, Lenovo needed to migrate users out of IBM systems. Thy chose T-Systems who provides the engine for our Content Migration Factory to help them quickly move content to the cloud. For more information on the Lenovo migration check out the article in Computer Weekly online. For more information on our Content Migration Factory see the sales kit in this community.
All for $65,000 msrp Enterprise License (Regular price would be $110,000 for 10K users.)
Offer through December 15, 2014
Do you know what the User Adoption Toolkit includes? In addition to the Multimedia Library content your customer is currently enjoying, with the upgrade to User Adoption Toolkit the customer receives content to assist their development of customized targeted content for their users. For example
Courses that can track user Progress
Customizable Trainer Guides
Lunch-and-Learn Topic Trainers
Widget/Gadget for quick integration into core applications
More info hereor reach out to your local Collaboration Solutions Services representative. Unsure who to contact? Send an email to firstname.lastname@example.org and we'll follow up quickly.
In this entry, we'll explore in a little more detail how to capture indications of user expertise during the onboarding process.
Previous entries have mentioned the IBM Connections Touchpoint application, which is a solution positioned to address the "blank page" problem: a social platform has been deployed, user accounts have been activated, and the message goes out to people to start using the system. The trouble is, that without proscribed tasks or guided actions, new users may navigate to the solution and not engage because profiles are empty, social networks do not exist, or communities or practice have not been established. Touchpoint helps to kickstart these activities.
Enhancing the Experience
As we developed the family of Expertise solutions, it was natural to use the initial and engaging Touchpoint experience as a mechanism to gather additional indications of expertise.
We chose LinkedIn as an important external system from which to capture data, and utilized an opt-in model for each user to access their profile, social network, and contact info.
- Details from the LinkedIn profile were used to populate the IBM Connections profile
- Skills & Endorsements from LinkedIn were added as Tags on the IBM Connections profile
- 1st and 2nd degree connections in the LinkedIn social network generated invitations to corresponding users in IBM Connections
The users choose whether to incorporate LinkedIn data or not; if not, they can skip over this section. They can also selectively choose which elements from LinkedIn gets added to their IBM Connections profile.
After the LinkedIn extraction, we retained the remainder of the core Touchpoint features:
- Additional Tags were recommended based on the user location and job role
- Additional People were recommended based on the data captured in the steps above
- Communities were recommended based on the data captured in the steps above
By priming the IBM Connections profile with these details, we were able to drive user adoption in the initial weeks of deployment. Some statistics from recent projects include:
- Manufacturer with over 30,000 profile completions within the first 2 weeks
- Technology company with 80% profile completion within 4 days
With expertise more accurately indicated in the IBM Connections Profile, we found that in one case of 2,000 users they saved at least 30 minutes each week locating experts to answer questions. The result for them was $130,000 in annual savings
For More Information
To discuss how best to utilize IBM Connections and IBM Expertise solutions in your environment, please contact your local ISSC representative or send inquiries to email@example.com
What's the Difference Between Search and Expertise Analytics?
During discussions with customers about the advanced capabilities of IBM Software Services' Expertise solutions, I find myself describing the differences between simple searches, enterprise searches, and the expertise analytics that we utilize. This blog summarizes those thoughts and explains why expertise analytics provides much better results than keyword or attribute searches.
Let's build up a series of layers representing different data sets and what results can be made available when trying to find an expert.
Directory - a simple attribute search
The foundation layer is the directory; that simple repository used for authentication and authorization which provides basic information like name, email address, phone number and office location. It provides answers to questions like "What is Scott's phone number". When extended to include job functions and titles, it can be used in a limited sense for expertise location by surfacing results to a search for "Certified Project Manager".
User Profile - aggregating what we know about a person
The next layer up is the user profile; a container into which we can aggregate additional details about a person. Solutions like IBM Connections provide a rich container of structured and unstructured data, aggregating details in three different dimensions
What the organization declares about me - the IBM Connections Profile is initially built from the corporate directory, with all the attributes from the directory layer incorporated into the profile. It is then extended using data integration tools to aggregate additional data elements from enterprise systems like Human Resources, Corporate Training, Skills Certifications, and Patent Databases
What I declare about myself - the IBM Connections Profile contains data elements for me to fill in, including personal background and resume information. I use social tags to stamp my profile with expertise topics, declaring the topics in which I have skills and interests
What my peers declare about me - the IBM Connections Profile then allows others to use social tagging to validate my skill areas. Peers add tags to my profile as I interact with them. The more peers tagging me for a certain skill, the more it becomes an indicator of my expertise.
With this rich profile in place I have a strong foundation for a profile search in order to locate experts. I can search for keywords and be presented with the people that have a match on that topic based on profile attributes and tags. The rich social profile is so important that we've developed a solution to rapidly capture information into it. More on IBM Connections Touchpoint in a future blog.
Content Contributions - expertise inference through publication
Any content that is contributed by a person is also a strong indicator of their expertise. IBM Connections have many containers for this purpose in the form of Files, Blogs, Wikis, Forums and Activities. Looking for an expert based on a topic keyword at this layer is similar to an enterprise search. It is very powerful and returns a large results set based on different content types. By focussing on the authors of the content, we can screen the results down to the most likely people having expertise in the needed area, and pivot to their profile to find out how to contact them. However, enterprise search results typically return a large volume of results, causing the searcher to segregate and apply filters to sift down to the real experts.
Recommendations - an application of profile and content analytics
So content and enterprise searches produce a lot of results that might overwhelm a user, and in large systems it is impossible to keep track of new people and new content as it is created. Hence the need for the Recommendations component within IBM Connections. This is an application of profile and content analytics to serve up important people and publications based on your areas of expertise. In this scenario, potential experts are served up for you consideration based on the attributes and actions you share.
The power of IBM Connections searching...
All these layers combine to form the core of IBM Connections, using search and recommendations to locate experts. It is very powerful stuff and many customers are at this part of the journey. They may have just determined a corporate directory strategy, deployed IBM Connections Profiles and begun aggregating additional data sources onto the profile, and started to use some of the content elements to capture the contributions from experts.
These elements form a repository of explicit expertise: we have specific tags, published content, and certification tracking levels stamped on the profile. What else do we have as an implicit indicator of expertise, or ways to make the results set of potential experts better?
...but let's harness the social platform and do more
Since IBM Connections is a rich social platform and we use these additional elements to reach out to more experts and refine the results to present the best experts to meet the need.
Social Validation - increase the expertise ranking based on the reaction of peers. As a content item is Liked, Reshared, and Commented upon
Social Network Analysis - knowing who is connected to whom, refine the results to promote the experts that have the most interactions with me
Engagement Analytics - based on the levels of participation in the system, promote the experts that are the most active and engaged. They are more likely to provide help
Inferred Expertise - Expertise in one area implies possible expertise in related areas. Add inferred experts to the results.
Prospective Experts - Who else has matching characteristics to known experts? It is likely that they have expertise, even if they haven't contributed yet. Seed the results with these prospective experts to get them engaged and active
Workload Balancing - It's not fair to route all inquiries to a single set of experts. Take their workload into account and even out the requests.
By taking these additional factors into account, the results set of experts moves from "Who has the skill?" to a much richer answer of "Who is the best at helping on this topic at this time?"
These additional factors are what IBM Software Services is incorporating in our series of IBM Expertise Solutions. Content within IBM Connections, as well as external content in enterprise systems, is analyzed and indexed according to standard full text practices and the more advanced social factors. We can then incorporate the expertise analytics into a variety of use cases:
IBM Expertise Locator - quickly find the best expert within the with organization on a specific topic and connect with them
In my previous blog, I summarized the components of the Move to Connections offering from our services team
This week, let's dive a little deeper into how content is migrated, staying with the Jive example.
The migration of Jive content into Connections is completed using IBM Content Migration Factory, following an Extract, Transform and Load (ETL) process.
Extraction of content is achieved using a migration software tool. The tool identifies content for migration using a web spider approach. The extraction process takes an ‘offline’ copy of the content items and stores them in the software repository. This ensures there is no impact on the current content as it exists in the Jive places.
Transformation of the content is then applied once the content has been identified, it is processed through the migration tool engine. This process involves a series of steps/tasks that perform the required transformations to enable the content to fit the target environment. These transformations can range in complexity depending on the source content structures and its intended target. For Jive content, we have a specific set of transformation rules that accelerates this step.
Loading the content into the Connections instance is the final step after the content has successfully been processed to meet the target requirements. This load process leverages the published API of the Connections instance, ensuring the content is processed through the recommended Connections interface.
All content that has been through the migration process is fully auditable and a mapping is produced to show the source and new target location for each content item migrated.
We conduct the work using these steps
Source Analyis - take inventory of the content, perform a test conversion, and create the plan for the migration
Additional Transformations - if you have some unique requirements, we can define and apply additional transformation rules
Validation - Execute a mini-migration and have you validate that the content is migrated as expected. We can adjust the transformation rules if needed.
Execution - Based on the plan, stage the cutover date and execute the migration
Delta Execution - If you have a large environment, or one that cannot be frozen during the migtration testing, we can go back and migrate the 'deltas' or migrate the content in multiple waves.
Each of the Jive content types is migrated into a corresponding Connections element:
For More Infomation
Content you local IBM Software Collaboration Services representative
During that presentation, we annouced a targeted services offering to migrate customers onto IBM Connections. It combines the best aspects of our services deployment experience, solution assets, and capabilities to provide a fully-managed solution for customers coming from Jive, SharePoint, or other solutions.
Let's look at the components of the solutions in a little more detail, using the scenario of 5,000 users in a managed service.
Infrastructure provided by IBM Softlayer
We configure a private cloud environment, with all the needed web, application, directory, database, and storage services for a full-fledged solution. Public cloud options also exist, but we expect customers to want a dedicated environment with the flexibility to customize to their specific needs.
Operations provided by IBM and Certified Business Partners
Infrastructure, operating system, and applications services are managed and monitored by IBM and our business partners. A customer could chose to manage the infrastrucutre with their IT team, but we expect IT staffs are fully utilized such that it makes sense for IBM to take on those operational responsibilities. Either way, an IBM Solution Specialist is the primary point of contact for managing the service and acting as liaison with the cusotmer.
The Full Power of IBM Connections...
IBM Connections is then deployed to the private, managed environment. Our customers can control the features, and add additional capabilties as needed. IBM SmartCloud Connections and IBM SmartCloud Engage offer many of the standard Connections features in a full SaaS model, but if a customer has unique requirements this environment can support them.
...and Much More
We then load some extra capabilties into the solution.
XCC provides content presentation management and is great for a department like corporate communications. A home page is configured to showcase important announcements, from one, or more, communities.
Within that managed page you can present controlled and personalized content, some items make sense for employees, others for contractors, and the page includes the logic to present the proper content to the right people.
The idea here is that key communications are presented to end users without the need for them to navigate to the different communities. And it can be controlled by the line of business personnel; administrative access is not required.
We'll use our automated migration tools to move the people, places, and content from your existing solution into the managed Connections environment. For example,the places, groups and project sites in Jive transition into IBM Connections Communities. As part of that move, membership lists and access roles are preserved. The Jive content then becomes Connections content within the community.
Figure 2. Jive to Connections Content Map
For More Information
To get started, we recommend customers schedule a free Move To Connections workshop. Contact the IBM Software Services representive in your area to learn more.
To help you on your Social Business journey, we've assembled 3 special offers, available this week only. See the sections below for more details.
Social Business Services, Design and Apps Discovery Zone
While attending Connect 2014, swing by Europe 3 & 4 and interact with winning customer and employee digital experiences, and as important, the IBM experts who bring these real-world solutions to our clients!
Throughout the week, we will host experts in Design, Social Business Apps and Services Solutions. Discover how IBM Software Services for Collaboration transforms inspired customer experiences to life with our new Design Studio, Expertise 360° strategy, Social Business Apps, Managed Business Solutions and more. Walk away with real-world insight, tools and design leadership to help you get the most out of your social business.
Social Business Applications - Your chance to win $25,000 in IBM Services
Do you want to:
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Regain the 1 day per week typically lost searching for information?
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Find Experts in your organization in 60 seconds or less?
IBM Social Business Applications extend your social business platform to achieve these results. It's #SocialOnSteroids
Meet Scott Rogers in the Discovery Zone, Europe 4 (Dolphin hotel) to learn how you can:
Leverage your social business platform
Surface the experts in your organization
Increase user adoption
Stop by Monday, Tuesday, or Wednesday during the hours of 3:30 - 5:00pm for a drink* to discuss how the #ISSCApps can help your company.
One company will be chosen for a $25,000 services credit toward deployment of the Social App of their choice.
Accelerated Value Program - Your chance to win a Kindle
Would you like to be a hero in your organization?
Are you short on skills or staffing?
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Do you need a little extra guidance and advice to make your software hum?
Would you like someone to manage your issues?
IBM's Accelerated Value Program can help you do all that and more! It's #BeAHero
Meet Janet Baum in the AVP Red Carpet Lounge, Europe 3 (Dolphin hotel) to learn how you can:
Have IBM assist and advise you on your environment
Get greater support for your projects
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Stop by during the following hours for a drink* and a chance to win a Kindle!
One company will be chosen to receive a free Kindle.
Flexible Cloud - Your chance to win a free assessment
Do you like the flexibility provided by on-premises software? Do you need the benefits of Cloud computing?
ISSC's #flexiblecloud (Managed Business Solutions) is the solution for your company.
Meet Collin Murray in the Discovery Zone, Europe 4 (Dolphin hotel) to learn how you can move your business to the cloud.
Stop by Tuesday, 8:30 - 11:30am, 12:30 - 2, and 4-5 for a drink* to discuss how the #flexiblecloud can help your company.
One company will be chosen for a no cost 2-3 day assessment on your premises to show how you can move your business to the cloud.
We hope to see you in the Zone to discuss Social Business!
* Free drink tickets (1 per person) while supplies last! Drink tickets are redeemable at the Dolphin hotel bar.
Just Published: IBM Accelerated Value Program Application Developer Support (Flyer)
Delivering custom SDK developer support
Evolving business needs and application collaboration requirements need help to remove technical or implementation barriers. We can assist your organization on achieving the right path to extend the capabilities of your IBM Connections or WebSphere Portal Server environments, with the IBM Accelerated Value Program Application Developer offering. IBM experts provide in-depth technical information and support to clients through SDK Developer solutions, that deliver application development support or an experienced SDK developer for custom applications. To significantly reduce the implementation time of your Connections or WebSphere Portal applications, to quickly unlock the business value.
Leverages IBM expertise to remove implementation barriers for deploying new applications
Delivers higher value with lower risk through remote or on-site
Provides multiple options for developing in-house skills and guidance for high quality application projects
Assists with code level review and custom business applications
We present Community Insights, a new tool to help community leaders foster healthy communities that provide value to members and the organization. Community Insights was co-developed with community leaders to ensure it provides them with metrics that are useful, actionable, and easy to interpret.
Background: Online Communities offer Business Value
Online communities are becoming increasingly prevalent in enterprises, with easy-setup social software and increased awareness of benefits to businesses and employees. These benefits include breaking down organizational and distance barriers to knowledge sharing and collaboration [3,11]; improved skills and ability to execute and retain staff ; improved sales ; improved speed of execution, increased quality, reduced costs [3,12]; and enhanced innovation processes . However, attaining these benefits is no simple matter and an effective community leader is a critical success factor [1,4,11].
Because of their essential role in fostering community success, online community leaders are a growing population in enterprises. Some activities they perform within communities are to encourage contributions and discussion, contribute and read content, organize and curate content, answer questions, moderate, create a positive environment, advertise the community externally, and maintain infrastructure. Prior work documents effective leader strategies for enacting these activities [4,5,6,9,10,11,12].
However, there is a critical gap between these guidelines and the actual practice of facilitating valuable communities. Leaders’ unique role involves assessing community progress on goals and intervening to guide the group towards achieving those goals. Static guidelines cannot help with such assessments; rather dynamic community analysis tools are needed. However, there is very little research on tools for community leaders. This background motivated the design and development of Community Insights.
Community Insights: Designed to Help Community Leaders Run Effective Communities
Community Insights was designed to support community leaders’ two major needs: (1) assessing community health and value and (2) determining actions they could take to improve community health. To do so, Community Insights provides metrics describing a community’s participation, people, and content.
Participation: What activities are going on in my community?
The Participation page provides an overall assessment of your community's health, as shown in the screenshot above. Views (top-left), posts (top-right), and contributors (bottom-left) are important indicators of how active (and thus, how healthy) your community is.
Views by application: In particular, our research involving enterprise communities shows that the views metric is a good predictor of member-rated value of the community to their job, i.e., the more views your community's content gets, the higher your members would likely rate your community's value.
Posts by application is also an important indicator of how much activity is happening in each of your community's tools over time.
Contributors shows how many unique people are posting in your community over time and provides a measure of how equally distributed participation is across the community’s membership.
There are several other useful features on the Participation page:
Use the "Date Filter" at the top of the page to change the dates and/or granularity of all of the charts on the page. To quickly switch between charts showing the last year, four quarters, 12 weeks, or last week, use the links under the custom date range boxes.
Hover over any bar in the charts to see an exact value of the bar.
Click on any of the blue tool names in the Activity by application table to see a list of every post in that tool and detailed stats about them.
People: Who are the members of my community?
The People page shows demographic information about all your members (geographic locations, business divisions, manager vs. non-manager), how many members are in your community, and a list of top contributors (not shown in the picture above). (Note that these charts are configurable, since different companies have different demographic information.) These charts are aimed to help you identify several useful actions you might take to foster participation and awareness among your members. In particular, you can click on any circle, pie slice, or data point you see in these charts to bring up a list of all the people who fit in the selected sub-group. For example, in the picture above, the user clicked on the "United States" circle in the map and a list of all the members from the United States appeared on the right side. At the top of that list, the user can click to email them or download a spreadsheet listing their names and contact information. Here are a few ideas on actions you might take based on these charts:
Welcome new members to your community and help them find information: Click on the right-most green dot in the membership chart to get a list of recent new members. Click "email them" to send them a note with community orientation information.
Ask managers to emulate community participation for their teams: Click on the "manager" pie slice in the manager vs. non-manager chart to get an email list of managers in your community.
Send role-specific newsletters: Click on different business divisions in the members' business division chart to get an email list.
Content: What content and topics do members find valuable?
Next is the Content page, which analyzes the content posted in your community and provides several useful metrics: popular topics, value of posts, and most valuable posts. For example, the popular topics metric is shown here:
Popular topics analyzes all of the text posted in your community and, using keyword, date and author similarity analytics, clusters them into topics. On the far left, the top keywords for each topic are listed along with a bar showing the number of posts in that topic. When you click on a topic keyword list, more details about that topic load on the right, including the top contributors to that topic and a list of the most valuable posts on that topic. For example, in the screenshot above, we are looking at the "vpn, connectivity, cisco" topic, which has several well-visited blog and wiki posts that might be the first place to look for more information about this topic.
An important part of Community Insights are the help and tips. In the screenshot above, you can see a link to help and tips at the top-right of the metric, and can also scroll through the tips ("suggested interpretation & use") below the metric. All metrics in Community Insights provide these. Use help and tips to understand how the metric is calculated and how you can use it to help you manage the community.
Proven Business Value in 3 Organizations
Community Insights has been deployed in three different companies and evaluated with 1300+ communities and over 3000+ users . Leader response to Community Insights was overwhelmingly positive. For example, community leader users have said:
“This tool is exactly what I wanted. It’s like finding gold.”
“Thank you for your work with Community Insights. These metrics have been invaluable as we work to improve [our community] in Connections.”
“Very cool... This helps me understand if the content I'm putting out there (digital reputation, primarily) is providing value to the community – I can see that it is!
“Very interesting to see the nationality, work functions, etc. of members, and extremely useful to discover what kind of posts they are interested in reading.”
Community leaders found it particular useful that Community Insights provided actionable analytics, i.e., information that guided them toward taking remedial actions to improve the community. There are four types of actionable analytics in Community Insights:
(1) Identifying particular sub-groups or members for active engagement. Leaders wanted to intervene most often to engage with specific subgroups or members, e.g. asking topic experts to contribute new content, soliciting feedback from people who had left the community, tailoring content to sub-groups. They found this information in the people data, as described by one user:
“You need to know who the people are visiting your community. I need to do something to get more sales people visiting. I need to send communications to them, specifically.”
Leaders were particularly enthusiastic about the top contributors metric, using this list to engage with the most popular contributing members to take on informal leadership roles, elicit their feedback, acknowledge stellar contributions, and evaluate their contributions to a team. As one user described:
“I’ve been particularly interested in the ‘people’ area and ‘top contributors.’ We’re trying to create a council of [volunteers] to make sure content is updated.”
(2) Identifying community health problems that require facilitation. Leaders actively used Community Insights to diagnose and addresscurrent or potential community health problems. Using Community Insights, leaders had access to long-term trend data to spot declines in activity.
“I look at the metrics and facilitate discussions with community managers based on the metrics. For example, if there’s lots of passive file downloading, I will recommend that they start weekly community discussions to facilitate active participation.”
(3) Identifying successful examples to emulate (e.g., popular posts or topics). Community Insights users were constantly looking for successful precedents to emulate to improve their own community and leadership skills, which they found in several of the tool’s metrics. For example, one user described:
“The ‘posts’ by application chart… tells me that in certain months, it was a forum reply that really caught on. So then I can go back into my community… and look at it and when I compare it with those forums that I created this month, it reveals whether it was the language of the forum, or if it was the aesthetic beauty of the forum that really made the difference, or was it the positioning of the forum that made the difference. So that comparative study that I could do is really important.”
(4) Evaluating effects of particular actions/events in the community to aid future planning. Leaders examined Community Insights to evaluate the effects of particular actions or events to help with future planning. Most leaders organized regular events involving phone conferences or presentations that members could attend. Leaders logged how many people attended, downloaded event materials, discussed the meeting, and so on. Leaders used this information to select popular topics for future events or modify the format or timing of meetings so more people could attend.
”If we run a call and most of the people who are attending are downloads instead of live attendees, maybe we have a bad meeting time for that particular call.”
Similarly, leaders often wanted to evaluate their own actions, e.g., sending out a newsletter or creating new content, using uptake data to make improvements. Community Insights enabled them to do so, as one user described:
“We are thinking about writing more blogs. We want to see if writing blogs has an impact in the community. So we want to be able to select a particular day/time when a blog was posted and see what the metrics look like before and after.”
Community Insights is Available for Customer Use
Please contact your IBM Software Services for Collaboration representative for more information.
Bourhis, A., Dubé, L., and Jacob, R. The Success of Virtual Communities of Practice: The Leadership Factor. Electronic J. of Knowl. Mgt. 3, 1 (2005), 23–34.
Brown, S.I., Tilton, A., and Woodside, D.M. The case for online communities. McKinsey Quarterly 1, (2002).
Ebrahim, N.A., Ahmed, S., and Taha, Z. Virtual R&D teams in small and medium enterprises: A literature review. SSRN eLibrary, (2009).
Kim, A.J. Community building on the web : Secret strategies for successful online communities. Peachpit Press, 2000.
Kraut, R.E. and Resnick, P. Building successful online communities: Evidence-based social design. MIT, 2012.
Leimeister, J.M., Sidiras, P., and Krcmar, H. Success factors of virtual communities from the perspective of members and operators: An empirical study. Proc. of HICSS, (2004).
Li, C. and Bernoff, J. Groundswell: Winning in a world transformed by social technologies. Harvard Bus., 2008.
Matthews, T., Whittaker, S., Badenes, H., et al. Community insights: helping community leaders enhance the value of enterprise online communities. Proc. of CHI, ACM (2013), 513–522.
Saint-Onge, H. and Wallace, D. Leveraging communities of practice for strategic advantage. Butterworth, 2002.
Stuckey, B. Making the Most of the Good Advice: Meta-Analysis of Guidelines for Establishing an Internet-Mediated Community of Practice. Proc. of WBC.
Wenger, E., McDermott, R.A., and Snyder, W. Cultivating communities of practice: A guide to managing knowledge. Harvard Bus., 2002.
Williams, R. and Cothrel, J. Four smart ways to run online communities. Sloan Mgt. Rev. 41, 4 (2000), 81–92.
Just Published: IBM Software Services for Collaboration Social Business Applications (Flyer)
Empowering users to connect, communicate and share
IBM Software Services for Collaboration, in partnership with IBM Research & Development, offers new social business applications to help you realize an increased return on your social business investment. These applications help connect individuals – allowing them to rapidly share information, knowledge and ideas through conversations and content – and analyze social content from multiple channels and sources to gain insights. When those things happen, innovation and business execution rates increase, better decisions are made, and customers and employees are more engaged and satisfied. Social businesses enjoy lower operating costs and deliver an exceptional customer experience.
Take advantage of your social platform in more places and in more ways
Empower users by surfacing experts and increasing knowledge throughout your organization
Increase user engagement with powerful administrative and analytics tools
Leverage your social platform more quickly by migrating your existing data
Just Published: IBM Accelerated Value Program Project Solutions (Flyer)
Helping achieve strategic IT project success
Successful IT projects require careful infrastructure validation following a proven methodology to help deliver a software solution’s full potential and minimize challenges. With the IBM Accelerated Value Program Project Solution offering, IBM experts provide short-term, ongoing project expertise, planning, proof of concepts, risk management, upgrade assistance and integration guidance. We help provide added confidence by ensuring project milestones are met, critical issues are resolved quickly and operational costs are reduced.
Just Published: IBM Collaboration Solutions Mobility Workshop (Flyer)
Begin the transition to an exceptional mobility solution
In this single day Mobility Workshop, IBM Software Services for Collaboration will lead an onsite, collaborative strategy session to initiate your journey towards an enterprise bring-your-own-device (BYOD) deployment. Our experts will help validate your existing mobile strategy and provide expert advice, guiding you through your mobility transformation.
Drives awareness of how mobility aligns to company business objectives
Provides insight into IBM’s Mobile story
Delivers a personalized mobility workshop
Guides your next steps with recommendations and summary deliverables
Provides strategic methods for increasing user productivity and addressing growth
IBM Software Services for Collaboration Extends Your Social Business Platform with New Apps
IBM Software Services for Collaboration introduces new capabilities to our industry-leading social business platform, recently ranked number one in market share for enterprise social software for the fourth consecutive year by IDC. These new social networking and analytics features help businesses tap into its most valuable asset, its employees, to build a smarter workforce. We are helping organizations drive social business adoption and employee engagement across the business, from every department and business process.
IBM Connections Social Q&A
Among these new capabilities is IBM Connections Social Q&A, that removes knowledge and expertise from silos by enabling users to easily route questions to subject matter experts (SME) within the company, regardless of their location. For example, a sales representative seeking insight to close a deal with a global bank can connect with a colleague with unique insights into that industry in real time. By directing the questions to precisely the right colleague this employee can immediately get relevant answers to their question and then use these insights to achieve the desired outcome.
IBM Connections Community Insights
According to the 2012 State of Community Management, Community Managers are a key driver for social business adoption. To support this growing role, IBM is helping to promote information sharing with IBM Connections Community Insights, providing community leaders with the knowledge and insight needed to better understand the people, content, activities and networks within their respective group. Through these insights leaders can take recommended, informed actions that improve the community's value to members and the organization which is critical to promote learning and improving the reputation of community members. Community Insights also helps to foster innovation and encourage professional networking and socialization, increasing talent retention.
Additional apps now available from IBM Software Services for Collaboration include:
IBM Connections Social Sidebar
Enables users to access and share Connections content from any web page
IBM Connections Direct Messaging
Enables users to connect instantly and privately, in context from within their social business environment
IBM Expertise Locator
Enables users to intelligently find relevant experts fast, even while on the go
IBM Content Migration Factory
Enables assistance to customers migrating data to the ICS portfolio from any existing repository
IBM Domino Onboarding Manager
Enables assistance to customers migrating to IBM Notes & Domino from the latest releases of Microsoft® Outlook & Exchange
For more information
To learn more about how IBM Software Services for Collaboration can help you extend your social business platform, please contact your IBM representative or IBM Business Partner, or visit the following website: ibm.com/software/lotus/services
This paper will focus on how organizations can use social business practices and capabilities to transform themselves, and create competitive advantage and substantial new value.
A social business is an organization whose culture and systems encourage networks of people to create business value.
Exactly how are organizations transforming these processes and becoming social businesses? What best practices have emerged? Those questions are addressed by the Social Business Patterns in this whitepaper.Download it here.
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An organization’s online presence is as important as the products and services it provides. Equally important, an engaged, empowered and optimized workforce is critical for leading in today's competitive markets.
Attend the IBM Exceptional Web Experience 2013 at the Hilton Chicago, May 20 - 23, 2013, and immerse yourself in the latest technology news, experiences and industry direction that defines your customers' and employees' web experiences. Select from over 150 technical and business strategy sessions delivered by top IBM business and technical leaders and experienced IBM Business Partner practitioners. Hear web experience solution details, achievements and lessons-learned directly from customers across industries in the popular Customer Case Studies track.
The event features two programs aimed at giving attendees insight to the latest technologies and business benefits of delivering exceptional web experiences.
IBM Exceptional Web Experience Business Program
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Business track 1: Customer Case Studies
Learn from real-life experiences shared by customers detailing business
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Features proven strategies to plan, justify, implement and manage
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IBM Exceptional Web Experience Technology Program
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This track features foundation technologies and solution innovations
that power Exceptional Web Experiences inside your company and those
facing your customers.
Technical track 5: Developing Exceptional Web Experiences
This track features how to design and build robust, interactive web
experiences that will delight your audiences by leveraging an extensive
portfolio of development technologies, templates, solutions, Web 2.0 and
multi-channel design practices.
Technical track 6: Best Practices and Implementation
This track features entry-level and advanced technical information and
guidance from leading product architects and services professionals.
Attendees will learn how to deploy and manage scalable, high performing
web platforms to support business objectives, change and growth in
dynamic and environments, and enable new levels of efficiency and
Be a part of the 2013 Exceptional Web Experience Event in Berlin, Germany by submitting a session to share your expertise and experiences crafting Exceptional Web Experiences that demonstrate business results.
The call for abstracts for this event is open through Monday March 4, 2013.
Please reference track and session descriptions below when creating your topic proposals. Exceptional Web Experience Business Program
Targeted at line of business leaders, business analysts and executives
Track 1: Customer Case Studies
Features real-life experiences shared by customers detailing business
objectives, implementation approaches and best practices. Attendees will
learn from these case studies how to successfully plan and deliver
exceptional web experiences for their customers that drive loyalty and
satisfaction, and intranet web experiences that help to improve employee
productivity. Topics will include project goals and analysis, industry
specific approaches, implementation and governance techniques, and best
Track 2: Accelerating Solution Time to Value and ROI
Features proven strategies to plan, justify, implement, and manage
business solutions and approaches that meet and exceed rising customer,
and employee expectations, as well as increase partner and customer
Track 3: Optimize Web Experiences for Business Results
This track features proven strategies and best practices that can
enable business leaders to drive profitability and growth with web
experiences crafted to increase customer engagement and retention.
Also covered are approaches, tactics and capabilities key to empowering
employees to be more efficient and productive. Topics will include the
benefits of being a social business, setting the right delivery and
consumption strategy, embracing analytics, digital marketing and
campaign management approaches, and more. Exceptional Web Experience Technology Program
Targeted at a technical audience consisting of IT professionals
including architects, administrators, developers and integrators.
Track 4: Web Experience Platforms and Solutions
This track features foundation technologies and solution innovations
that power Exceptional Web Experiences inside your company and those
facing your customers.
Track 5: Developing Exceptional Web Experiences
This track features how to design and build robust, interactive web
experiences that will delight your audiences by leveraging an extensive
portfolio of development technologies, templates, solutions, Web 2.0 and
multi-channel design practices.
Track 6: Best Practices and Implementation
This track features entry-level and advanced technical information and
guidance from leading product architects and services professionals.
Attendees will learn how to deploy and manage scalable, high performing
web platforms to support business objectives, change and growth in
dynamic and environments, and enable new levels of efficiency and
Thank you for helping to make the 2013 IBM Exceptional Web Experience a success!
Meet another first time attendee and speaker going to IBM Connect from Collaboration Services.
JayaPrasad Thambuganipalle (we call him "JP") has been with IBM for almost 7 years and happily lives in sunny Jacksonville, Florida in the United States. JP is a Software Accelerated Value Leader and prior to holding this position, he was a lead portal architect in IBM Software Services for Collaboration. Prior to joining IBM, JP worked with two of the top five global investment banks as a web infrastructure specialist/architect. For JP, the most rewarding aspect of his job is seeing customers succeed in implementing IBM® WebSphere® Portal technologies. He enjoys sharing his expertise and helping his colleagues with their WebSphere® Portal clients and participates in internal enablement opportunities with WebSphere®. He also co-authored some IBM® Redbooks®. When not working, JP enjoys running (although he isn't sure if he is running away from something or trying to create some creative ideas). He has been running half marathons for 4 years and, this past December, he ran his first marathon! (Go JP!) He also spends time with his wife and two children. You can connect with JP by leaving a comment below in this blog.
This is JP's first time attending and speaking at IBM Connect. JP is a very experienced speaker having lectured or presented sessions at various IBM Conferences (i.e. IBM Exceptional Web Experience, Software Accelerated Value Program Seminars, IBM Best Practices Conference). His session is under the Customer Case Studies track (Track 08) and he is co-presenting with Michael White, Cisco's Lead Infrastructure Architect. See below for more information on JP's session.
Track 08: Customer Case Studies (from an IT perspective) CUST109: Exceptional Web Experience Solution Using WebSpherePortal: A Cisco Implementation Speaker(s): Michael White, Cisco; JayaPrasad Thambuganipalle, IBM Learn how Cisco Systems designed and deployed the next generation, robust, enterprise-wide WebSphere Portal Platform Cisco Enterprise Portal (CEP) to support numerous global business initiatives. We'll share how Cisco's CEP platform leveraged best in class portal capabilities to provide a unified, yet agile and scalable solution for multiple lines of business. We'll discuss the Small & Medium Business Portal and the Commerce Workspace, which served as the charter Portal projects, paving the way for subsequent portal implementations. In addition, we will also detail Cisco's active-active, multi-data center strategy which provides high-availability and zero downtime deployments -- along with Cisco's plans for portal farms implementation.
With all the action going on at IBM Connect, why should attendees go to your session? Every portal implementation is different! In this session, you will get to hear Cisco's portal implementation story! Here are some additional pointers:
What were Cisco's IT challenges, how they chose WebSphere Portal to address those challenges
How they provided operational autonomy to each line of business
How Portal is part of Cisco's complex infrastructure, running a variety of technologies, and the role Portal plays
Last but not least, you will also hear Mike White talk about his Cisco's experiences working with the IBM Software Accelerated Value Program
Meet another first time attendee and speaker from the Collaboration Services team.
Jayasree resides in Schaumburg, Illinois in the United States. She has been with IBM® for over twelve years with a total of seventeen years as an IT consultant. Currently, Jaya is a Managing Consultant with IBM Software Services for Collaboration. Jaya specializes in IBM® Lotus Notes® and Domino® application development and other Software Collaboration Services solutions like IBM® Sametime® and IBM® Connections. She worked as a lead developer involved in many projects with custom application designs, implementation, application assessments, requirements and system analysis, optimizing Domino® applications, and data integration with third party tools based on client's needs. Jaya considers one of the highlights of her career with IBM was working on the IBM Centennial project. Jaya has worked on both small and large-scale projects. She has a broad range of projects in various industries from healthcare, to manufacturing, to pharmaceuticals, to chemical, and financial institutions. Jaya is also an IBM Certified Advanced Application Developer in IBM® Lotus Notes® and Domino® software. You can connect with Jaya on her LinkedIn profile or on Twitter at @jnampalli.
Outside of work, Jaya enjoys time with her family and friends, dancing, reading, swimming, watching sports, and listening to music. Jaya is also a volunteer tutor every semester at a local community college. This busy women is also a member of Chicago Emerging Leaders (CEL) sponsored through her local IBM office. Jaya is involved with many volunteer activities through out the year with CEL.
This is Jaya's first time speaking and attending IBM Connect. For IBM Connect 2013, this is the only time she jointly submitted an abstract with IBM colleague, friend, and co-speaker Raj Balasubramanian. In this blog, she provides a little more insight into their session.
Track 05: Application Development AD404 NSF2IPA - Delivering your existing IBM Domino application as a mobile App From processing your email, to handling loan approval, Domino applications has been one of the main delivery vehicle in enterprises. In this session we will explore how to mobile enable an existing Domino applications using IBM Worklight. We will briefly touch upon the key strategies - mobile website and mobile apps and go in depth. We will start with an overview of Worklight and introduce two approaches that exist to leverage existing Domino/XPages applications in the mobile context. We will compare and contrast the two approaches. We will then spend most time on the application development environment using Eclipse based Worklight Studio to create a Android and iPhone application to access an existing Domino application, using one of the approach. We will also explore offline capabilities using the JSONStore feature and showcase the sync functionality from a Domino App on the server with the newly developed mobile app. We will end with demonstration of the app.
When: Thur 31 Jan 10:00 AM - 11:00 AM Where: Dolphin S. Hem II
With all the action going on at IBM Connect, why should attendees go to your session? This session is really for an existing Domino application developer who is looking into mobilizing an existing Domino application. Anyone who is looking to getting into mobile space. Come to this session and Raj and I will provide concepts of mobile-enabling Domino app or building custom hybrid application model using IBM® Worklight 5.0 Studio. This session will also show you how to connect to a Domino server via HTTP Adapter and JSONStore feature.
Our IBM Connect speaker blog series continues with out latest featured speaker, Sam Alexander.
On a wicked cold, blustery and snowy New England winter day in January 1999, Sam Alexander began his role as a Quality Engineer contractor testing Lotus® Domino® R5 for the iSeries®. (A native of North Carolina, he also wasted no time buying a warmer jacket; learning to drive in snow; and incorporating New England colloquialisms into his vocabulary, like "wicked cool", as in "This IBM Connect session will be wicked cool!")
He joined IBM® in 2001 as a tools developer for the Lotus® Center of Competency, helping build data collection and analysis tools used by performance engineers. Since then he's served as a developer for Lotus® Workplace and WebSphere Portal teams as well as a developer for the IBM Web Experience Factory product development team.
Now, as a Senior Managing Specialist for IBM Software Services for Collaboration, Sam specializes in IBM® WebSphere® Portal and Mobile development with an emphasis on IBM® Web Experience Factory tooling. He has served in Lead Developer roles, most recently helping an IBM enterprise customer build a Portal solution with the Web Experience Factory tooling. He is an IBM® Certified Solution Developer - Web Experience Factory 8.0. Outside of work he very much enjoy running.In fact, when he travels to customer sites or conferences, he very much enjoys exploring the area and/or socializing during a good run. If he were to choose a favorite running experience during customer travel, it would definitely be morning or evening trail running in the greater Phoenix mountain preserves, especially the North Mountain and Piestewa Peak / Dreamy Draw areas. The Sonoran Desert vistas and wildlife are magnificent and really gives you an appreciation for the desert. You can connect with Sam on his Twitter account @SamAlexand or on his developerWorks blog at https://www.ibm.com/developerworks/mydeveloperworks/blogs/samalexander/?lang=en. Sam thinks it is likely that he will get together with others for group runs at Connect, so he invites you to ping him (@SamAlexand) or his fellow IBM colleague Ken Polleck (@kpolleck) to get together for one!
Many moons ago, Sam co-presented a Lotusphere session on performance of Lotus®. Discovery 2.0.1 He's also co-presented "Web Experience Factory Best Practices from the Field" at the 2012 IBM® Exceptional Web Experience conference. Below, he shares a little more info on his upcoming session for IBM® Connect.
Track 10: JumpStarts and Master Classes JMP306: Build Hybrid Multichannel Apps Using IBM Worklight, IBM WebSphere Portal, and Web Experience Factory Lotusphere - For IT Practitioners With IBM WebSphere Portal you can deliver access to your complete web site for all devices, and when combined with IBM Worklight, you can also provide an installed application that uses native mobile device features such as the camera. In this presentation and demonstration session you'll learn how to use IBM Web Experience Factory to easily build multichannel applications that use responsive web design techniques and include hybrid functions leveraging IBM Worklight. No previous experience with Web Experience Factory or Worklight is required.
Speakers: Sam Alexander, IBM & Jonathan Booth, IBM
When: Sun, 27 Jan 08:00 AM - 10:00 AM Where: Swan Toucan 1 & 2
With all the action going on at IBM Connect, why should attendees go to your session? To me this is the most exciting time since the popularity rise of the web in mid 90's. (Who remembers the introduction of HTML tables? Or how about Perl CGI?) Look at others around you right now and you're sure to find someone enthralled in a mobile app. Businesses are pressed to deliver mobile applications for a variety of devices -- and often these apps must be monetized, use the devices features (such as the camera or device contacts), and be published in the popular app stores. In this case, how do you build it? Do you build separate apps for Android, iOS, and other platforms? This can be expensive in terms of financial resources and time. Developers must learn platform-specific SDK's and build apps for each platform.
Mobile is increasingly on the roadmap for enterprise customers I work with and the IBM software portfolio is well positioned to help the enterprise quickly deliver mobile solutions, including hybrid applications. WebSphere Portal has many new features for mobile applications, including mobile navigation and styling. IBM Web Experience Factory, a tool for rapidly building multi-channel applications, continues to introduce new features for mobile functionality. And IBM Worklight tooling helps you build hybrid applications.
This presentation demonstrates how to build a mobile application using the best features of these three products, helping you leverage your investment in the IBM stack.
Please welcome to IBM Connect another first time speaker, Andre Hagemeier.
Andre Hagemeier resides in Germany and is currently an IT Specialist and Competency Leader for IBM® WebSphere® Portal and WebSphere® Application Server with IBM Software Collaboration Services. He has been with IBM for 5 years IBM, spending about 3 years with IBM® WebSphere® Portlet and Portal development experiences. He is a certified System Administrator for IBM® WebSphere® Application Server ND 6.1. When not working, Andre enjoys reading, swimming, and checking the newest movies in cinema. He also keeps up to date with the latest changes in web development and has a high interest in 3D programming using OpenGl. You can connect with Andre by leaving a comment in this blog below.
This is Andre's first time speaking and attending at IBM Connect. He submitted two abstracts with CUST104 being accepted with IBM colleague Enrico Regge (see description below). Prior to this year, Andre didn't submit any abstracts so be sure to welcome him at his session with Allianz. Here in this blog, Andre gives us a little more insight into this session. You can connect with Andre by leaving a comment below in this blog.
Track 08: Customer Case Studies (from an IT perspective) CUST104: Allianz: Moving Europe's Largest 24/7 Golden Topology Platform to WebSphere Portal 8 (with Frank Haas and Ulf Kister, Allianz)
Allianz is a multinational financial services company with more than 60 million customers worldwide. With an infrastructure consisting of approximately 500 systems, Allianz serves hundreds of applications and more than 200,000 content pages with more than 80 million page views per month to millions of users in different target groups. And of course, application downtime is unacceptable. To support these requirements, Allianz developed a highly flexible platform that integrates content and applications using best practice standards, such as portlets conforming to JSR168 & JSR286, REST, SOAP and WSRP. The result is Europe's largest portal platform based on highly customized IBM® WebSphere® Application Server and Portal technologies Versions 6, which is currently being migrated to WebSphere® Portal 8. The Allianz team faced many challenges throughout this project. Come to this session to hear how Allianz overcame the challenges.
When: Tue 29 Jan 10:00 AM - 11:00 AM Where: Swan Toucan 1 & 2
With all the action going on at IBMConnect, why should attendees go to your session? This is the first migration project of this kind. Allianz has a huge Portal environment with hundreds of servers being migrated from WP6.1.5 to WP8. Furthermore this project started with the Portal 8 Beta and the migration is currently in full swing. During the migration we encountered problems which could be solved with the close contact to the Lab in Boeblingen. A major focus of this session will be on specific migration problems that other customers are very likely to encounter as well. We will explain the problems (e.g. related to Java5->Java6, WAS6->WAS8, classloading changes, Jsf, etc) and give the corresponding solutions.
In this entry in our blog series, Mike Taylor returns to IBM Connect.
Mike Taylor has been in the software profession since 1983 and joined IBM® professionally in 2001. During that time, he has worked for WebSphere®, Pervasive Computing, and IBM® Lotus® software. For 5 years he worked as an IBM® Business Partner technical Enablement Specialist. More recently, Michael has spent the past year working in Collaboration Services developing material for IBM® Education and as a architect/developer for the Collaboration Services Learning Initiative on which his session this year is based. Outside of work, Mike enjoys spending time with his family and he also plays guitar and bass.
This is Mike's sixth time attending IBM Connect/Lotusphere® and his second time speaking. In previous years at this event, Mike also participated in the IBM Collaboration Solutions Development Lab. Mike has spoken at other event such as IBM Impact and The IBM Exceptional Web Experience conference (including the EWE conference in Sydney, Australia). In this blog, Mike gives a little more insight into his session with co-speaker and fellow IBM colleague Michael Alexander. You can connect with Mike by leaving a comment below in this blog.
Track 10: JumpStarts and Master Classes JUMP202: Extending IBM Connections to Build an Exceptional Social Learning Platform IBM Connections 4 offers tremendous opportunities for social and informal learning as a product and a platform. IBM Software Services for Collaboration has an amazingly talented group of individuals and to keep the leading edge, we are turning to a new and more powerful way to enable our teams. Using Connections 4 as a platform, we developed a solution extending Communities, Activities, Tagging, and custom widgets to enable users to develop skills on demand. Join us as we describe some of the technology and technical choices put in play to transform our learning system.
When: Sun, 27 Jan 10:30 AM - 12:30 PM Where: Dolphin S. Hem III
With all the action going on at IBM Connect/Lotusphere®, why should attendees go to your session? Extending IBM Connections to Build an Exceptional Social Learning Platform is going to illustrate some of the techniques and methods we've been applying inside IBM to leverage "social" in our daily work of "enablement." Learning is a matter of concern for every business, but every business will have different requirements and every user in every business will have different expectations. Learning is something that happens all the time for almost all audiences. So even if you don't want to build a "learning" application, think about how this could be useful in your "communications" application or your "watercooler" application, or generally in making any processes you want more social by using the power of the IBM Connections platform. We will show how you can establish a foothold on a collaborative solution inside Connections, then supplement that by using data and processes outside of Connections and finally taking the source repository of Connections and giving people a destination and for purpose environment to work in day to day.
We hope you are enjoying this speaker blog series. Stay tuned for more!
Collaboration Services is very proud to present the next featured speaker in our blog series.
David Eyerman has a long, productive twenty-three year career with IBM®. Currently, he is an Executive I/T Consultant with IBM Software Services for Collaboration. He has a long history with IBM® WebSphere® Portal as he started with the IBM® WebSphere® Portal SWAT team in June 2000 and was with the team when WPS v1.0 was released in January 2001. Eyerman was the team lead for the technical team responsible for bringing the product out of the lab and for training the original consultants and customers. He has worked with the IBM® WebSphere® Portal development team as one of the original Deployment and Operations Architects and has worked with the IBM® WebSphere® Portal product management team to launch a number of new products. Prior to joining the Software Collaboration Services team, he was with the Information Management group for ten years and helped to bring DB2® for Unix and Microsoft® Windows® out of the lab.
David joined Collaboration Services in May 2007 and concentrates on large scale IBM® WebSphere® Portal integration projects working with new and legacy applications, high availability designs for Portal, and implementation of IBM® WebSphere® Portal with IBM® Collaboration Software. He has worked with hundreds of IBM® WebSphere® Portal customers all over the world. Outside of work, David enjoys cooking, bicycling, hiking in the mountains near Albuquerque, New Mexico, aviation, swimming, and travel. His professional affiliations are with the Association for Computer Machinery and the Institute of Electrical and Electronics Engineers. You can connect with David by posting a comment on this blog.
David's specialty is hosting conference presentations on topics that are just starting to be seen and implemented. Given the depth of his knowledge and vast experience with deploying IBM® WebSphere® Portal, customers have come to rely on David's reputation for delivering practical information they can use as soon as they return from the conference. Here he shares with us what we can expect from his IBM Connect2013 sessions.
Is this your first time speaking at IBM Connect /Lotusphere? No, this is my sixth time attending this event. My previous sessions topics were "Getting Started with IBM® WebSphere®", "High Availability Designs and Implementation for IBM® WebSphere®", "WBCR Installation, Configuration, and Administration: The Care and Feeding Guide", "IBM® WebSphere® 6.1 Performance Fundamentals and Best Practices" (with Denny Pichardo), and "WebSphere® Portal Operations Architecture -Technical Deep Dive".
David's sessions are:
Track 06: Infrastructure Happily Cohabiting: Achieving a Multi-Tenant Web Experience Platform (with co-speaker David J Strachan) ID205: This session will give a comprehensive overview of WebSphere Portal and its underlying architecture, with a focus on platform operations capabilities. It will provide insights on how the functions of WebSphere Portal can be integrated with other software assets and services outlined in the IBM Northstar vision to build the operational environment powering scalable and high-performance web experience solutions. This session will examine key operational characteristics such as high availability, disaster recovery, zero maintenance window, and approaches for operational efficiency. A discussion on virtualization support and automated infrastructure setup will also be covered, providing system managers and IT architects the information required to plan for successful and well-managed web experience platforms.
In your organization are lines of business competing to have their portal or dedicated infrastructure? Many organizations are deploying dedicated environments to support each line of business portal. This increases the cost of running IBM WebSphere Portal and IBM Web Content Manager and reduces the ability to deliver exceptional, user-focused web experiences. In this presentation, four patterns will be presented all drawn from real customer engagements for achieving a multi-tenant web experience. The session will cover each pattern and their hardware and software configurations. We'll cover how to operate, govern, and maintain the systems. If you are considering operating multiple portals, then come to this session!
When: Tue 29 Jan 8:15 AM - 9:15 AM Where: Dolphin S. Hem II
With all the action going on at IBMConnect, why should attendees go to these sessions? For "Happily Cohabiting: Achieving a Multi-Tenant Web Experience Platform" (with co-speaker David J Strachan) attendees will learn:
Many organizations are deploying dedicated environments to support each line of business Portal. This increases the cost of running WebSphere® Portal & IBM® Web Content Manager and reduces their ability to deliver exceptional, user focused web experiences. In this presentation, four patterns will be presented all drawn from real customer engagements for achieving a multi-tenant web experience architecture. The session will cover each pattern and their hardware and software configurations. The session will cover how to operate, govern, and maintain the systems.
For the "WebSphere® Portal Operations Architecture - Technical Deep Dive", the attendees will learn:
The session will provide insights on how the functions of WebSphere® Portal can be integrated with other software assets and services outlined in the IBM® Northstar vision to build the operational environment powering scalable and high-performance web experience solutions. We will also examine key operational characteristics such as high availability, disaster recovery, zero maintenance window, and approaches for operational efficiency. A discussion on virtualization support and automated infrastructure setup will also be covered, providing system managers and IT architects the information required to plan for successful and well-managed web experience platforms.
It is exciting to see the new speakers from Collaboration Services attending IBM Connect, but we still have some veterans returning like Denny.
Denny Pichardo began his career in IBM® as an intern with IBM’s Extreme Blue program. Today, he is a Senior Managing Consultant specializing in WebSphere Portal Architecture with IBM Software Services for Collaboration. Denny has over ten years of experience consulting on Software Architecture, Development, and Performance Engineering for a broad array of industries from insurance, to financial services, to telecommunications, and healthcare. Previously,Denny was the technical lead of the WebSphere® Portal Performance Team and was responsible for optimizing, analyzing, and measuring the performance of IBM’s WebSphere® Portal and Lotus® Quickr® . As a consultant Denny has participated in various engagements all over the world, focusing on Java and web application performance. He held numerous roles while consulting including portal architect, development lead, project lead, performance engineer, code profiler, and test lead. Overall, Denny considers himself to be a technology enthusiast. He enjoys researching various types of technologies in his free time. However, some of mine less geeky hobbies include oil painting, playing the piano, and dancing to the Latin rhythms. He has also spent most of his career working with what he considers one of the best non-profit organizations on earth: The Society of Hispanic Professional Engineers (SHPE). You can connect with Denny via his LinkedIn account or on Twitter @dennypc.
Denny is a regular attendee to IBM Connect/Lotusphere® with this event being his fifth time attending. He began attending in 2008 as part of the "Meet the Developers" lab. He has presented twice since then on the topic of Portal Performance best practices. In this blog, Denny gives us a little preview of his upcoming session.
Track 06: Infrastructure ID406: Optimizing Your Portal Experience: Advanced Performance Tips and Techniques (with Hunter Presnall, IBM) Get the best performance out of IBM® WebSphere® Portal and your Portal applications. In this session, you'll learn advanced tuning techniques for optimizing different IBM® WebSphere® Portal areas, like Web Content Manager, Personalization, Client-Side Aggregation, and the new Theme Optimization feature. Also covered are performance best practices for user interface design, Web 2.0 technologies, and Portlet development frameworks, such as Web Experience Factory, JSF, and JSR 286/168-based portlets.
When: Wed 30 Jan 4:15 PM - 5:15 PM Where: Dolphin S. Hem II
With all the action going on at IBM Connect, why should attendees go to your session? Are you looking for ways to improve WebSphere® Portal performance? Well, with good planning, testing, and the right tweaking WebSphere® Portal can perform lightning fast. Come to this session and Hunter and I will give you tips and techniques to get your portal to run as fast as a Bugatti (well...almost). It isn't as difficult as you might think and I really feel you will be impressed with the results.
IBM Connect is only a few weeks away and Collaboration Services is proud to bring to you the next speaker in our blog series.
David Strachan is a solution Architect for Social and Web experience software for IBM® Software Collaboration Services. He resides in Edinburgh, Scotland in Great Britain. David worked for IBM® from 1998 - 2004, then worked outside the company with two IBM business partners, and then returned to work for IBM® in 2011. He focuses on Web Experience architecture, bringing together content management, social and portal to deliver exceptional web experiences, and has led large Portal, WCM and Connections deployments at a range of customers. Outside of work, much of David's time is taken up with his two small children. Before the children came along, David was a keen sailor and maybe, when his children are a little older, he'll be able to take them with him on future boating excursions. You can connect with David on his LinkedIn profile or his Twitter handle @circularlizard.
This is David's first time speaking at IBMConnect/Lotusphere after faithfully submitting abstracts every year for five years. David has also spoken at the Exceptional Web Experience Conference in Europe for several years on various technical topics related to WebSphere® Portal & IBM® Web Content Manager. David shares in this blog what attendees can expect in this IBM Connect/Lotusphere session with co-speaker David Eyerman.
Track 06: Infrastructure ID207 Happily Cohabiting: Achieving a Multi-Tenant Web Experience Platform It has never been easier to implement compelling production level web experiences that match the requirements of your internal and external audiences. Attend this session to understand the latest in delivery initiatives, including IBM WebSphere Portal NOW, Content Template Catalog and Industry Template assets that pair technology expertise with industry thought leadership to offer best-practice guidance optimized for the particular business you are in. Understand these program components to learn how you can assemble business ready web pages, with content components and templates, integrated social services and presence awareness, to rapidly deliver production level web experiences. See how these software template and deployment models enable you to start simple, solve requirements, and then broaden to other areas as your enterprise business needs evolve.
In your organization, are lines of business competing to have "their" portal or dedicated infrastructure? Many organizations are deploying dedicated environments to support each line of business Portal. This increases the cost of running WebSphere Portal & IBM Web Content Manager and reduces their ability to deliver exceptional, user focused web experiences.
In this presentation, four patterns will be presented all drawn from real customer engagements for achieving a multi-tenant web experience architecture. The session will cover each pattern and their hardware and software configurations. The session will cover how to operate, govern, and maintain the systems. If you are considering operating multiple portals, then come to this session!
What Audience will learn:
Available techniques and options for provide a shared portal platform to host a multi-tenant web experience platform
How to choose between the available techniques based on your requirements
Technical governance and management of a shared web experience platform
With all the action going on at IBM Connect, why should attendees go to your session? The session is really for people who have (or who want to have) Portal & WCM deployments that span multiple lines of business without needing to deploy and maintain dedicated servers for each one. That can get pretty expensive and we're increasingly seeing customers looking to consolidate their portal deployments onto a single infrastructure that servers many websites. David Eyerman and I have worked at some of these customers over the past 24 months and the session looks at some of the patterns we've seen in terms of delivering multi-tenant infrastructure on Portal & WCM.
So it's about reducing costs and increasing responsiveness - every time you have to set up a new set of servers, that's time you're not spending building the website you really want. If your portal infrastructure is set up right, though, you can just create new sites on it and get right on with the real reason you bought the product, which is delivering great web experiences for your customers and employees.