Andre Hagemeier is one of our WebSphere Portal and Connections specialists from Germany. His specialty lies in the extensive customization of Portal behavior to suit the clients' needs. He has deep knowledge of the underlying application server architecture and functioning and the Java runtime itself. He has been the core developer of the deployment and middleware automation asset IBM Autodeploy for WebSphere Portal. He is one of our top experts on Connections development, extension and customization.
At ConnectED, André will be teaming with Enno Scholz from Hype, to discuss the work they have been doing to support Innovation Management in large global organizations. They will talk about Hype Innovation for Connections which significantly improves the support for ideation, the selection of the ideas of highest potential, their implementation and success tracking. For instance, this app permits the prominent positioning of Idea campaigns for higher participation rates. It also integrates evaluation wizards. These are just a few of the enhancements that it brings to your Connections space.
Meet André at the Expertise Zone through-out the event to share his expertise on this solution, the Apps portfolio or Project Muse. We invite those who have questions or want to hear more about Hype Innovation for Connections, to come to meet him at the Expertise Zone on Monday, between 3PM and 4PM.
To continue our ConnectEd Expertise Zone blog series, I'd like introduce Charlie Price.
If you've worked with IBM Support on your IBM Connections deployment you may have had the pleasure to work with Charlie. Charlie has spent over five years as Technical Team Lead in IBM Connections Support and is one of our most senior Support Engineers. Charlie is based out of Atlanta, Georgia.
On Tuesday, January 27 at 2:30 - 3:30 PM EST, Charlie will be presenting "Fast Lane to IBM Connections 5" in Southern Hemisphere Salon 1 of Walt Disney World's Dolphin Resort.
In his presentation, Charlie will help you build a Connections 5.0 migration and go-live plan. He will also teach you how to enable some popular new features in Connections 5.0, such as Survey Widget, IBM Docs, the Docs viewers, the Ephox editor, the Desktop plugins and more! He has a wealth of knowledge about how Connections integrates with other products.
On Tuesday or Wednesday morning, stop by to meet Charlie with your IBM Connections questions at Expertise Zone (Peacock 1 in Walt Disney World Resort's Swan Resort).
Today, I'd like to introduce Gaganpreet (Ginni) Saini. Ginni is a senior member of our Sametime Level 2 Support team. With over ten years of experience in troubleshooting challenging customer situations and implementing real-time enterprise web conferencing applications, Ginni has a wealth of knowledge. She focuses on our Sametime product but has skills in many areas from application development to code debugging.
On Wednesday, January 28 at 11:45 AM - 12:45 PM EST, Ginni will be presenting "Connect the Dots: IBM Sametime Audio/Video Planning, Deployment, Troubleshooting and Beyond" in Swan meeting rooms 7-10 of Walt Disney World's Swan Resort. During her presentation, she will delve into deploying and administering Sametime media services, a very popular topic lately. You will build an understanding of how the Sametime media pieces work together to provide media services to the end user, and will learn how to troubleshoot the audio/video issues in your existing deployment.
You can also speak with Ginni at the Expertise Zone (set up in Peacock 1) on Monday, January 26 between 10:30 AM - 1:00 PM EST, and on Tuesday, January 27, between 8:30 - 12:00 PM EST.
This week, I plan to introduce several of our Service Professionals who will be at ConnectED, present at our Expertise Zone, set up in Peacock 1 at the Swan Hotel in Walt Disney's Resort.
Let me start by introducing Jason Roy Gary. Distinguished engineer, Jason is the Chief Technology Office of IBM Collaboration Solutions, the though leader behind the innovative IBM Apps and Assets portfolio. If you are not familiar with the portfolio, follow this blog where we will continue to provide insight on this great set of applications that complement and enhance the business value of Connections.
Jason is the executive technologist behind Expertise 360. This is a suite of apps that help surface Corporate Knowledge. It discovers the knowledge dispersed in a unique mix of infrastructure and skilled workforce to support your speed in action and your competitivity. Expertise 360 boosts the reuse of your corporate expert knowledge by gathering it to a central source and uses analytics to identify sharing patterns to involve the right experts timely. The net result: you can plan, track and extend the development of your workforce expertise.
IBM ISSC Project Muse is a project that explores the capacity of customization for Cloud products, which efficiency is essentially the result of standardized configurations and standards. Economies of scale, rapid adoption of the latest releases as delivered by the DevOps model, faster performance at the client, and the competitive advantage of one-time and scaling customization: together in one package! We are looking as well into applying this framework to on-premise applications as well.
Come to meet Jason or one of our Lab Services experts at the Expertise Zone to find out more about this most innovative set of tools.
For those not attending ConnectED: don't panic! Jason will be visiting this blog regularly in 2015. So stay tuned!
To continue our ConnectEd Expertise Zone blog series, I'd like introduce Rob Gearhart.
Located in Austin, Texas, Rob is an extremely valuable member of the IBM Support team. With years of emergency on-site experience, Rob leads by doing and has become an exceptional leader and troubleshooter within IBM. Rob has a deep understanding of memory management and problem determination tooling, which has enabled him to solve the toughest of performance problems for our customers.
On Wednesday, January 28 at 10:30 - 11:30 AM EST, Rob will be presenting "Digital Nightmares - The Biggest Performance Killers in Your Environment" in Mockingbird 1-2 rooms of Walt Disney World's Swan Resort.
Tony Cusato is one of our most popular FSS Engineers as he has touched a large number of the products in our portfolio. Tony has been a precursor on the use of our products on virtual platform, on IBM Connections, Docs, Forms Experience Builder, Sametime, Notes/Domino, and Traveler.
Lately, Tony has been focused on IBM Event Connect, an Event Management software that IBM developed and which is used for several of IBM's key events such as ConnectED. If you have been at any of our key events last year, you probably noticed the modern, mobile conference site with social collaboration woven throughout that attendees, presenters and conference organizers have access to before, during and after the event. This facilitates greatly networking, helps conference attendees get the most of their attendance and conference organizers to maximize the value of their current and future events.
Come to meet Tony at the Expertise zone to discuss topics of common interest, to get his input on a challenge you might be facing, or simply just to say "Hi"!
To continue our ConnectEd Expertise Zone blog series, I'd like to introduce Wes Morgan.
Many of our readers have seen or heard of Wes Morgan. Wes is a senior member of the IBM Support team and has presented at IBM events for over a decade. He has a wealth of knowledge in all aspects of hardware, software, networking and troubleshooting. He is a valued and experienced IBM Sametime Deployment Engineer.
You can listen to and meet Wes:
Sunday, January 25 at 1 - 2 PM EST - Wes will be presenting along with IBM Champion Chris Miller, "IBM Sametime Deployment Do's and Don'ts: Tips, Tricks, Perils and Pitfalls" in the Mockingbird room of Walt Disney World's Swan Resort.
Wednesday, January 28 at 7:15 - 8:15 AM EST - Wes will be presenting "Enterprise Networks - What You Don't Know CAN Hurt You" in the Toucan room of Walt Disney World's Swan Resort.
Wednesday, January 28 at 8:30 - 10:30 AM EST - Wes will be available to meet and speak with you at the ConnectED Expertise Zone (set up in Peacock 1 in Walt Disney World Resort's Swan Resort). Stop by to meet Wes, network between sessions or take a coffee break.
In addition to being a Sametime guy, Wes is a network guru, is a father of four, loves to read, is a musician and does not shy away from a great political discussion.
In my previous blog, I summarized the components of the Move to Connections offering from our services team
This week, let's dive a little deeper into how content is migrated, staying with the Jive example.
The migration of Jive content into Connections is completed using IBM Content Migration Factory, following an Extract, Transform and Load (ETL) process.
Extraction of content is achieved using a migration software tool. The tool identifies content for migration using a web spider approach. The extraction process takes an ‘offline’ copy of the content items and stores them in the software repository. This ensures there is no impact on the current content as it exists in the Jive places.
Transformation of the content is then applied once the content has been identified, it is processed through the migration tool engine. This process involves a series of steps/tasks that perform the required transformations to enable the content to fit the target environment. These transformations can range in complexity depending on the source content structures and its intended target. For Jive content, we have a specific set of transformation rules that accelerates this step.
Loading the content into the Connections instance is the final step after the content has successfully been processed to meet the target requirements. This load process leverages the published API of the Connections instance, ensuring the content is processed through the recommended Connections interface.
All content that has been through the migration process is fully auditable and a mapping is produced to show the source and new target location for each content item migrated.
We conduct the work using these steps
Source Analyis - take inventory of the content, perform a test conversion, and create the plan for the migration
Additional Transformations - if you have some unique requirements, we can define and apply additional transformation rules
Validation - Execute a mini-migration and have you validate that the content is migrated as expected. We can adjust the transformation rules if needed.
Execution - Based on the plan, stage the cutover date and execute the migration
Delta Execution - If you have a large environment, or one that cannot be frozen during the migtration testing, we can go back and migrate the 'deltas' or migrate the content in multiple waves.
Each of the Jive content types is migrated into a corresponding Connections element:
For More Infomation
Content you local IBM Software Collaboration Services representative
Event Marketing company Omnience Casey Cote talks about the benefits of using IBM Event Connect as an event app. He explains that the social space distinguishes this solution from event apps. It observed that it achieves a higher level of engagement among event planners, participants and speakers through out the conference. Omnience has noticed a higher satisfaction rate among participants since using IBM Event Connect.
Over the course of the next months, I plan to bring to contribution in this forum various experts from our Services, Support and Client Success team to discuss things that matter to you.
I work with a great team of innovative folks. I introduced a few in January but there are 800 more of them across the globe! Even though I have been onboard for quite a few years myself, it is only recently that I discovered in more depth some of the great work taking place.
Provide me your input! Let me know what you are particularly interested in. We can give insight on our entire portfolio of collaboration products and services including education. We can point you to good articles and resources to be aware of.
I'm frequently asked how one can prepare for a certification exam, but am often surprised by the ways in which test takers consider preparing. Most people don't realize that some of their preparation methods are considered non-independent test taking or cheating.
Non-independent test taking often hinders an individual’s ability to demonstrate his or her acquired skills in an ethical manner. This could include cheating during a test, sharing test content with others, using unauthorized test content to prepare, bringing materials into the exam session, not adhering to the policies and rules of the testing or test delivery vendors, or testing for another individual (or vice versa). Non-independent test taking refers to any action that results in the test taker failing to complete a test independently and earn the credential on his/her own merits.
Non-independent test taking erodes a certification program. Cheating, collusion, fraud, and unsecure testing environments break down the integrity of an IT certification, negatively affecting the value one gets from earning his/her certification.
In an IT Certification Council survey, it was found that 83% of test takers agreed or strongly agreed that cheating devalued their certification, and over 80% of respondents agreed or strongly agreed that cheaters should face serious consequences. This confirms that certification holders support certifying organizations’ efforts to further secure the test-taking environment and to impose strong consequences for those who cheat.
The IT Certification Council has written a white paper on how cheating can affect the value of your certification.
ICS Certification Program Manager
Based in Austin, Texas, Rena has worked at IBM in a variety of roles for the past 17 years. In that time, she has worked in IBM Notes and Domino Support, the Accelerated Value Program, and now, ICS Education with Certification. She has always stressed knowledge as a way to plan and solve problems.