New features and functionality are regularly introduced to IBM Verse. We recommend that you regularly check the "What's New" newsletter, which is updated monthly with detailed descriptions, including pictures, of newly added features and functionality.
IBM Verse: The Reimagined View of What Email Should Be
In an interview delivered to IBM Thoughts on Cloud at the recent IBM Innovation event, renowned public speaker Guy Kawasaki shared how Cloud has been an enabler for innovation. A summary of the interview along with the recording can be accessed by cliking on the image below.
During the interview, Kawasaki noted that Cloud computing made innovation and entrepreneurship more affordable for the past decade. Cloud lifted important set up cost barriers, opening markets to more suppliers of all means and consequently, more choices for the consumer. His suggestion is compete on a strategy of a differentiated valuable product.
Creating value in today's competitive market happens through a series of success or lessons by the customer side. In that context, he shared that entrepreneurs never loose: they either succeed or they learn. This iterative process leads to steady and meaningful progress.
Reflecting on his career, he sees two key roles in a business: making a product or selling it. This observation is very much in line with American management consultant Peter Drucker, who stated that "because its purpose is to make a customer, the business has two - and only two - functions: marketing and innovation. Marketing and innovation create value, all the rests are costs."
As an enabler to make innovation accessible to all, Cloud helps reduce the costs component of the equation so businesses can focus on creating value.
Diane Morneau, M.Sc.
Manager of Communications, Offerings and Knowledge Development
Based in Canada, Diane has been working in the Collaboration Services division for eighteen years. Her team supports the Social Business Support and Services team for their Communications, Marketing, Service Offerings, Knowledge Management and Education needs. Her favorite blogging topics are subjects related to creativity and innovation.
Within IBM, employees have been invited to learn about agile methodology and apply its concepts, even those in non-developer roles. Below I've shared a few sources I'd found as I learn about the agile approach and look for ways to apply it to my work. In rolling out this blog, for example, I've tried to apply agile practices like experiment and iterate. Have you seen agile practices used in areas other than software development?
As a knowledge manager with the IBM Collaboration Solutions Support and Services teams, Jeanmarie focuses on providing technical support information to the people who need it, to drive customer success. Her current areas of interest include IBM Connections and IBM Connections Cloud
IBM Customers can get started on their own Expertise journey. The IBM Software Services team has made the Expertise Analytics, Expertise Locator, and other applications available for customer deployments on-premises and in the cloud...
One of the key advantages of moving to Cloud is, of course, no longer having to worry about engaging into upgrade exercises, big or small. But for those still in that mode today, please be aware that Notes, Domino or Sametime releases 8.0 are coming to end of life in April.
If you are running these releases, you may want to bridge over quickly to a supported release OR to your new platform (like Cloud). To save cycles and do it safely, we have an offer called AVP Upgrade Bridge that can be added to your maintenance contract to stay supported. Through the assistance of an Accelerated Value Leader, you will get priority service to expedite the resolution of issues, keep your production humming while you focus on your destination.
Between now and the end of March, IBM will also include, free of charge, a Multi-Media Library/User Adoption tool kit, complete with training videos, presentations, tutorials and more! This toolkit will significantly reduce training expenses and help your users adopt more quickly.
Want to hear more about the Upgrade Bridge offer? Visit the Expertise Zone while at ConnectED or contact firstname.lastname@example.org
Jason Gary, IBM Distinguished Engineer, explained in a previous post how much of a challenge it is to find expertise in a growing company and how it has become an exercise where search engines using also analytics and behavior analysis increase the ability to find the RIGHT information and the RIGHT expert. We call it "Unlocking Corporate Knowledge" because really, that expertise is often spread across multiple niche applications (e-mails, presentations, communities, databases, etc.) which often spans across different vendors. As this expertise grows daily, it's an ONGOING challenge that humans switchboards can't keep up with. Expert systems could not be maintained fast enough to stay current either: switch from human configured expert system to auto learning expert system was necessary. Welcome the cognitive era!
On August 4th, our Watson division is hosting a webinar to discuss how the combination of intelligent search and content analytics can help provide better synthesized insight to improve performance and decision making in an organization.
If interested by the topic of IBM Verse or IBM Event Connect, we invite you to join our two starting LInkedIn groups. We will periodically summarize in here some of the discussion but to be in the know more timely and get the full story, visit these groups regularly.
IBM Collaboration Solutions Education is pleased to announce the immediate availability of the CNW50W - IBM Connections 5.0 Administration course! This intermediate-level course is designed to enable administrator to install core Connections 5.0 (without customization) in a lab environment and to test the basic features of Connections 5.0.
After completing this course, students should be able to:
Install Connections 5.0 core components (no customization)
In this 3 minutes video, Jeff Marshall, CIO at Havas Creative, talks about why a move to IBM Connections Cloud made perfect sense as a way to reduce cost and streamline operations at Havas Creative. He explains the value gained from hiring Services to assist their move. He also provides his view on the 'new way to work' he is experiencing first-hand with IBM Verse.
As you read in previous blog posts, we have a product called IBM Event Connect. It's actually a product and a turnkey service. When hired, our team provides not only this Cloud-based, mobile and social app and platform for planners and participants, but we also run it for you from the planning, during your business conference and for reading the insight that the analytics reveal to improve the next event.
Over the course of the next few weeks, we will be sharing humoristic advice for event participants and planners. Here is the first in the series: Check The Badge Before You Speak !
Follow the action on our LinkedIn Event Connect and don't hesitate to chip your own experience!
A good way to avoid personal entertainment expenses at events is to be well plugged into the happenings. Don't miss a thing! Ahead of the event, start connecting with other attendees. Explore the planned activities so you can bring along what you need. Plan ahead!
For those last minute changes to the agenda that cannot be avoided, conference planners do appreciate being able to reach the participants with an event management social platform. For the attendee, it means no more walking through half the hotel to find the door closed because the room number changed unexpectedly. On occasion, attendees can also be treated to a second session added by the planners to make up for the first one that was overcrowded with participants. These are just a few examples of the advantages of having a micro network to support the delivery of a business conference.
It's up to you to find your entertainment by making the best of the event. Happy conferencing!
Interested in creating solutions and applications for IBM Connections and Connections Cloud? Developers are invited to a virtual Meet the Labs event to be held October 1 and 2 during United Kingdom business hours. For details, go to Meet the Labs: IBM Connections & Connections Cloud Development. Ready to register? Here are the short links for the sign-up pages:
Companies invest in social platforms to involve their entire workforce and external collaborators in a cycle of change and creativity. Connections is like a canvas: ready to host the colors of this wider collaboration with very malleable tools. Today's post is at the heart of what I value the most: injecting creativity in the use of our social platform.
Is a blog necessarily monotone? With its personal journal format, some may think this is a boring format but it is not. A blog can be entertaining, informative, and inspiring. It can be more than a two way conversation happening sequentially. Here is an example. Last year, a friend sent me a Powerpoint containing over a hundred pictures of the most amazing places in the world... none identified. I recognized some but identifying the others was an impossible task for one. I ran an Advent calendar, crowdsourcing the pictures in a blog - "Please help Santa pick a place to rest after the Holidays... he received the following postcards without insight on where they come from". With the diversified background and cleverness that only a team can provide, we identified every place and created new bonds. Whether the pieces of your puzzle are words, concepts or images (as in this case), no challenge is too large for a team. With a little enthusiasm and imagination, blogs can bring people together.
Ideation blogs surface ideas that are most popularwith a crowd. It's the triumph of the most ingenious ideas. Beyond its expected use of bubbling up the most popular ideas, what can it be used for? How about to reveal affinities? By asking worldwide account managers to vote or add to an ideation forum to represent their customer priorities, we defined our team's agenda for the year! I have also seen an ideation blog ingeniously used on a restaurant's Web site to allow its customers to rank their menu items. Aside from providing the restaurant great insight on their food for continuous improvement, I made the most of my visit thanks to the previous customers. Picking my meal from this ideation forum was much faster than reading a series of comments to sort it out!
Forums organize a discussion and questions by topic. Yet, it allows some disorder by pinning a topic or two for higher focus. Forums are great for brainstorming, for thinking with peers. We used forums to collect and share the insight from critical situations, gathering post mortems and lessons learned. To reinforce the learning across the globe, we organized friendly competitions in popular game formats (like Jeopardy and Family Feud), hereby inviting a second exploration of the content. We are using forums to collectively curate educational content - social learning. With its ability to flag questions answered, forums are the best to ask questions to a wider network when you are not sure who might be able to answer, providing you plan for a moderator to move along unanswered questions.
Wiki is the most structuredof the collaboration tools, the most organized as it was originally created to support co-authoring and collective reuse. A hierarchy of pages and subpages, peer and child relationships, wikis also help draw mental maps of a topic. A third dimension, versioning, allows readers to travel through time and see how the knowledge morphed under collective action. I have used wikis to support collective writing, to assemble documentation and to produce dashboards. They are one of the most helpful social structure that merits a blog post on its own. I plan to go into more details in a future post.
Activities are guardians of recipes of success. Activities are made of comments, to dos (multiple levels of depth) and sections to group them logically. One of the best use of activities is to organize a project. Once completed, you can reflect on what worked and what did not, and create from it a template for reuse. It takes the guessing out of repeating success, especially practical for less frequent procedures. Activities are of great help to ramp up new hires or to build agility within a team, putting every chance of success on their side. I used activities to plan deliverables, to log activities and discussions, to track results. From a single drag and drop, it's a great way organize in a snap noteworthy information for future reference.
Beyond looking at these social tools included in Connections separately, you can also mix them for your needs. For instance, I used wikis and activities together to build a two part tool to help managers support career development. Because they are relatively static, activities provided the common steps for the professional to follow. The activities linked to sections of a more dynamic wiki for choices and suggestions. This wiki was crowdsourced with my peers and was updated as the year went by. So it was always current for the professional with the most recent discoveries of an entire team of managers. A perfect combinaison for the need.
When tied up by routine work, you can spend less time being creative. We don't meet people always through the same way, why should technology force us? A set of flexible tools in a social platform is important to stimulate creativity. In your social toolkit, which tool is your favourite to stimulate the creativity of your network? I would love to hear about it.
Diane Morneau, M.Sc.
Manager of Communications, Offerings and Knowledge Development
Based in Canada, Diane has been working in IBM's Collaboration Services division for eighteen years. Her team supports the Social Business Support and Services teams for their Communications, Marketing, Service Offerings, Knowledge Management and Education needs. Her favorite blogging topics are subjects related to creativity and innovation.
The C2040-TBD: IBM Connections Cloud Fundamentals V1 is currently in the works and will also be a brand new addition to the portfolio. This exam is an entry-level exam covering the features and functions of the IBM Connections Cloud family of products and subscriptions. This overview exam covers all the Connections Cloud subscriptions, including IBM Verse. Candidates successfully completing this exam will receive the IBM Certified Associate - Connections Cloud V1 certification. This exam and certification pair is expected to be released around the first of April 2015.
In this Open Mic 6 minutes replay, AVL Jim Dewan describes how to incorporate Connections into your software solution monitoring/troubleshooting and performance analysis into a dynamic dashboard to oversee your Connections environment. In this short video, he presents how to collect client response time data throughout the environment and share it within the friendly confines of a Connections Community. Leveraging the Connections mobile client for this data provides access from any place, any time, and anywhere. The key to adoption rates of Connections is to deliver necessary data within various teams. Real time system status and response times metrics, information that is constantly changing, is a great way to increase usage of a Connections Community. Teams then document their knowledge around these real time stats leveraging the powerful features of Connections.
Available also for other ICS products, Watchit is a no cost monitoring and performance reporting tool available via IBM Greenhouse. It is a platform independent tool with some great Connections monitors and stress testing. There are minimal software requirements such as Python and a JRE. For Connections, it leverages the REST apis to create content for performance/functional analysis and to then push the results into a Connections Community if desired.
Have you heard about IBM Event Connect? It's an event management software, allowing participants to connect through a social network, ahead, during and after an event. The social approach is great to extend the event beyond these few days that are so expensive for everyone - the planners as well as the participants.
Available prior to the event, participants can meet other attendees and presentors to plan their event. It is a clear advantage to be able to find new contacts in a network of people with similar interests and whom you may decide to plan to meet. The conversation can mature sooner than if it just starts at the event. This is similar to the experience you get when you take a course remotely and then meet the other course participants in person: you don't start from scratch and you are already clear on who you want to prioritize to meet.
More ecologic, an event management tool saves a ton of weight on the participants shoulders and a ton of work to the event planners with the simplified logistics. The analytics also allow the planners to adjust the delivery in real time, like to add more high demand sessions and be able to communicate it to the participants. It also provides them insight for the planning of their future events.
With the large scales of today's conferences, you want to make sure you don't miss anything or anyone when you invest to go there. Conferences are for accelerated networking because so much is already available locally and virtually. If I go out of my way to participate to a professional event, I want it to be worthwhile. A tool like IBM Event Connect provides accelerates the quality of the networking, leading to higher quality discussions sooner and a more satisfying event experience. This is good for both the participant and the planners!
Find out more about IBM Event Connect by visiting regularly its home page which I also bookmarked in this community.
Did you know that IBM has created an exclusive member services site just for IBM Certification Professionals?
The IBM Certification Member Site is full of great resources to help you share your certification experience with the world. For example, members can create a unique profile page that will share your certifications and allow you to describe your accomplishments. Then you are able to share this unique profile with anyone you choose using a friendly URL. Members may also order premium or wallet-sized certificates and update their demographic information at the site.
To register at the site, you will need an IBM ID and a testing ID.