Rooted in same projects that gave birth to Watson, IBM's cognitive technology, several products have been in development by our collaboration consulting group to do one thing: unlock Corporate Knowledge. Three words may sound simple but they have huge implications given expertise is typically spread across multiple niche applications (e-mails, presentations, communities, databases, etc.) which often spans across different vendors. From emails with short-lived visibility to communities that mushroom so fast in growing organizations that self serve search time and human switchboards become key impediments, Corporate Knowledge is often partly hidden or spread too wide to support well an agile workforce.
That's exactly the agenda behind the six years of work done by our consulting practice. Expertise 360 refers to a series of growing apps that take different angles at discovering and planning the expansion of Corporate Expertise. Let me give you some examples:
- One tool is set to recuperate the knowledge stored in various product structures, whether the applications are IBM's or third party, to build a central corpus accessible through our social software.
- Another application studies social sharing patterns to identify experts and their readiness to share to help the workforce route their queries. No human can keep up with it fast enough in large organizations so technology helps greatly here.
- Another tool builds FAQs for reuse: this is helpful to avoid wasting expert cycles on questions already answered and to programmatically ensure the corpus remains current with actuality. The workflow ensures that answers are gathered timely and new, Watson can be one of your experts!
- A couple more help build mobile learning campaigns and follow the progress of your enablement initiatives via a dashboard and measure them against goals.
These are just a few of the tools under the umbrella of Expertise 360 that you can discover while at ConnectED. Drop by the Expertise Zone and see for yourself how they can help build your Smarter Workplace.
If you are not attending and would like to hear more about these tools, just let us know and we will connect you!