IBM Software Services for Collaboration Blog
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Just Published: IBM Accelerated Value Program Application Developer Support (Flyer)
Delivering custom SDK developer support
Evolving business needs and application collaboration requirements need help to remove technical or implementation barriers. We can assist your organization on achieving the right path to extend the capabilities of your IBM Connections or WebSphere Portal Server environments, with the IBM Accelerated Value Program Application Developer offering. IBM experts provide in-depth technical information and support to clients through SDK Developer solutions, that deliver application development support or an experienced SDK developer for custom applications. To significantly reduce the implementation time of your Connections or WebSphere Portal applications, to quickly unlock the business value.
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We present Community Insights, a new tool to help community leaders foster healthy communities that provide value to members and the organization. Community Insights was co-developed with community leaders to ensure it provides them with metrics that are useful, actionable, and easy to interpret.
Background: Online Communities offer Business Value
Online communities are becoming increasingly prevalent in enterprises, with easy-setup social software and increased awareness of benefits to businesses and employees. These benefits include breaking down organizational and distance barriers to knowledge sharing and collaboration [3,11]; improved skills and ability to execute and retain staff ; improved sales ; improved speed of execution, increased quality, reduced costs [3,12]; and enhanced innovation processes . However, attaining these benefits is no simple matter and an effective community leader is a critical success factor [1,4,11].
Because of their essential role in fostering community success, online community leaders are a growing population in enterprises. Some activities they perform within communities are to encourage contributions and discussion, contribute and read content, organize and curate content, answer questions, moderate, create a positive environment, advertise the community externally, and maintain infrastructure. Prior work documents effective leader strategies for enacting these activities [4,5,6,9,10,11,12].
However, there is a critical gap between these guidelines and the actual practice of facilitating valuable communities. Leaders’ unique role involves assessing community progress on goals and intervening to guide the group towards achieving those goals. Static guidelines cannot help with such assessments; rather dynamic community analysis tools are needed. However, there is very little research on tools for community leaders. This background motivated the design and development of Community Insights.
Community Insights: Designed to Help Community Leaders Run Effective Communities
Community Insights was designed to support community leaders’ two major needs: (1) assessing community health and value and (2) determining actions they could take to improve community health. To do so, Community Insights provides metrics describing a community’s participation, people, and content.
Participation: What activities are going on in my community?
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Just Published: IBM Software Services for Collaboration Social Business Applications (Flyer)
Empowering users to connect, communicate and share
IBM Software Services for Collaboration, in partnership with IBM Research & Development, offers new social business applications to help you realize an increased return on your social business investment. These applications help connect individuals – allowing them to rapidly share information, knowledge and ideas through conversations and content – and analyze social content from multiple channels and sources to gain insights. When those things happen, innovation and business execution rates increase, better decisions are made, and customers and employees are more engaged and satisfied. Social businesses enjoy lower operating costs and deliver an exceptional customer experience.
Click on the image or download the flyer here.
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Just Published: IBM Accelerated Value Program Project Solutions (Flyer)
Helping achieve strategic IT project success
Successful IT projects require careful infrastructure validation following a proven methodology to help deliver a software solution’s full potential and minimize challenges. With the IBM Accelerated Value Program Project Solution offering, IBM experts provide short-term, ongoing project expertise, planning, proof of concepts, risk management, upgrade assistance and integration guidance. We help provide added confidence by ensuring project milestones are met, critical issues are resolved quickly and operational costs are reduced.
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Just Published: IBM Collaboration Solutions Mobility Workshop (Flyer)
Begin the transition to an exceptional mobility solution
In this single day Mobility Workshop, IBM Software Services for Collaboration will lead an onsite, collaborative strategy session to initiate your journey towards an enterprise bring-your-own-device (BYOD) deployment. Our experts will help validate your existing mobile strategy and provide expert advice, guiding you through your mobility transformation.
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IBM Connections Social Q&A
Among these new capabilities is IBM Connections Social Q&A, that removes knowledge and expertise from silos by enabling users to easily route questions to subject matter experts (SME) within the company, regardless of their location. For example, a sales representative seeking insight to close a deal with a global bank can connect with a colleague with unique insights into that industry in real time. By directing the questions to precisely the right colleague this employee can immediately get relevant answers to their question and then use these insights to achieve the desired outcome.
IBM Connections Community Insights
According to the 2012 State of Community Management, Community Managers are a key driver for social business adoption. To support this growing role, IBM is helping to promote information sharing with IBM Connections Community Insights, providing community leaders with the knowledge and insight needed to better understand the people, content, activities and networks within their respective group. Through these insights leaders can take recommended, informed actions that improve the community's value to members and the organization which is critical to promote learning and improving the reputation of community members. Community Insights also helps to foster innovation and encourage professional networking and socialization, increasing talent retention.
Additional apps now available from IBM Software Services for Collaboration include:
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Transition to high-availability IBM® Notes® Traveler Software
IBM Software Services for Collaboration can help you get serious with social business with IBM® Notes® Traveler Software. We can help you quickly design, deploy, and migrate your existing Traveler server to this high-availability solution with a reduced risk of service loss to your existing users.
Access the Solution Brief here.
Don't forget to follow us on Twitter @IBMCollabSvcs!
An organization’s online presence is as important as the products and services it provides. Equally important, an engaged, empowered and optimized workforce is critical for leading in today's competitive markets.
Create engaging, customized and exceptional web experiences. Register now for the IBM Exceptional Web Experience 2013 event!
Be a part of the 2013 Exceptional Web Experience Event in Berlin, Germany by submitting a session to share your expertise and experiences crafting Exceptional Web Experiences that demonstrate business results.
The call for abstracts for this event is open through Monday March 4, 2013.
To be considered for presentation at this event, Submit an Abstract (in IBM Greenhouse) https://ibm.biz/BdxSy5
and select: Sign Up!
Deadline for submissions Monday, March 4, 2013
Questions about your submission, contact: Lauren Wendel firstname.lastname@example.org
Exceptional Web Experience Business Program
Targeted at line of business leaders, business analysts and executives
Track 1: Customer Case Studies
Features real-life experiences shared by customers detailing business objectives, implementation approaches and best practices. Attendees will learn from these case studies how to successfully plan and deliver exceptional web experiences for their customers that drive loyalty and satisfaction, and intranet web experiences that help to improve employee productivity. Topics will include project goals and analysis, industry specific approaches, implementation and governance techniques, and best practices
Features proven strategies to plan, justify, implement, and manage business solutions and approaches that meet and exceed rising customer, and employee expectations, as well as increase partner and customer service levels.
This track features proven strategies and best practices that can enable business leaders to drive profitability and growth with web experiences crafted to increase customer engagement and retention.
Also covered are approaches, tactics and capabilities key to empowering employees to be more efficient and productive. Topics will include the benefits of being a social business, setting the right delivery and consumption strategy, embracing analytics, digital marketing and campaign management approaches, and more.
Exceptional Web Experience Technology Program
Targeted at a technical audience consisting of IT professionals including architects, administrators, developers and integrators.
This track features foundation technologies and solution innovations that power Exceptional Web Experiences inside your company and those facing your customers.
This track features how to design and build robust, interactive web experiences that will delight your audiences by leveraging an extensive portfolio of development technologies, templates, solutions, Web 2.0 and multi-channel design practices.
This track features entry-level and advanced technical information and guidance from leading product architects and services professionals. Attendees will learn how to deploy and manage scalable, high performing web platforms to support business objectives, change and growth in dynamic and environments, and enable new levels of efficiency and agility.
Questions about this communication/blog entry, contact: Lorraine Ludwicki email@example.com
JayaPrasad Thambuganipalle (we call him "JP") has been with IBM for almost 7 years and happily lives in sunny Jacksonville, Florida in the United States. JP is a Software Accelerated Value Leader and prior to holding this position, he was a lead portal architect in IBM Software Services for Collaboration. Prior to joining IBM, JP worked with two of the top five global investment banks as a web infrastructure specialist/architect. For JP, the most rewarding aspect of his job is seeing customers succeed in implementing IBM® WebSphere® Portal technologies. He enjoys sharing his expertise and helping his colleagues with their WebSphere® Portal clients and participates in internal enablement opportunities with WebSphere®. He also co-authored some IBM® Redbooks®. When not working, JP enjoys running (although he isn't sure if he is running away from something or trying to create some creative ideas). He has been running half marathons for 4 years and, this past December, he ran his first marathon! (Go JP!) He also spends time with his wife and two children. You can connect with JP by leaving a comment below in this blog.
Track 08: Customer Case Studies (from an IT perspective)
CUST109: Exceptional Web Experience Solution Using WebSpherePortal: A Cisco Implementation
Speaker(s): Michael White, Cisco; JayaPrasad Thambuganipalle, IBM
Learn how Cisco Systems designed and deployed the next generation, robust, enterprise-wide WebSphere Portal Platform Cisco Enterprise Portal (CEP) to support numerous global business initiatives. We'll share how Cisco's CEP platform leveraged best in class portal capabilities to provide a unified, yet agile and scalable solution for multiple lines of business. We'll discuss the Small & Medium Business Portal and the Commerce Workspace, which served as the charter Portal projects, paving the way for subsequent portal implementations. In addition, we will also detail Cisco's active-active, multi-data center strategy which provides high-availability and zero downtime deployments -- along with Cisco's plans for portal farms implementation.
Where: Swan Toucan 1 & 2
Every portal implementation is different! In this session, you will get to hear Cisco's portal implementation story! Here are some additional pointers:
Catch everything Collaboration Services has planned for IBM Connect here.
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Jayasree resides in Schaumburg, Illinois in the United States. She has been with IBM® for over twelve years with a total of seventeen years as an IT consultant. Currently, Jaya is a Managing Consultant with IBM Software Services for Collaboration. Jaya specializes in IBM® Lotus Notes® and Domino® application development and other Software Collaboration Services solutions like IBM® Sametime® and IBM® Connections. She worked as a lead developer involved in many projects with custom application designs, implementation, application assessments, requirements and system analysis, optimizing Domino® applications, and data integration with third party tools based on client's needs. Jaya considers one of the highlights of her career with IBM was working on the IBM Centennial project. Jaya has worked on both small and large-scale projects. She has a broad range of projects in various industries from healthcare, to manufacturing, to pharmaceuticals, to chemical, and financial institutions. Jaya is also an IBM Certified Advanced Application Developer in IBM® Lotus Notes® and Domino® software. You can connect with Jaya on her LinkedIn profile or on Twitter at @jnampalli.
Track 05: Application Development
AD404 NSF2IPA - Delivering your existing IBM Domino application as a mobile App
From processing your email, to handling loan approval, Domino applications has been one of the main delivery vehicle in enterprises. In this session we will explore how to mobile enable an existing Domino applications using IBM Worklight. We will briefly touch upon the key strategies - mobile website and mobile apps and go in depth. We will start with an overview of Worklight and introduce two approaches that exist to leverage existing Domino/XPages applications in the mobile context. We will compare and contrast the two approaches. We will then spend most time on the application development environment using Eclipse based Worklight Studio to create a Android and iPhone application to access an existing Domino application, using one of the approach. We will also explore offline capabilities using the JSONStore feature and showcase the sync functionality from a Domino App on the server with the newly developed mobile app. We will end with demonstration of the app.
Where: Dolphin S. Hem II
This session is really for an existing Domino application developer who is looking into mobilizing an existing Domino application. Anyone who is looking to getting into mobile space. Come to this session and Raj and I will provide concepts of mobile-enabling Domino app or building custom hybrid application model using IBM® Worklight 5.0 Studio. This session will also show you how to connect to a Domino server via HTTP Adapter and JSONStore feature.
There you have it, folks. More proof of the depth of knowledge and expertise IBM Software Services for Collaboration brings to IBM Connect.
Be sure to check out all our activities and speakers' sessions here.
Our IBM Connect speaker blog series continues with out latest featured speaker, Sam Alexander.When: Sun, 27 Jan 08:00 AM - 10:00 AM
On a wicked cold, blustery and snowy New England winter day in January 1999, Sam Alexander began his role as a Quality Engineer contractor testing Lotus® Domino® R5 for the iSeries®. (A native of North Carolina, he also wasted no time buying a warmer jacket; learning to drive in snow; and incorporating New England colloquialisms into his vocabulary, like "wicked cool", as in "This IBM Connect session will be wicked cool!")
JMP306: Build Hybrid Multichannel Apps Using IBM Worklight, IBM WebSphere Portal, and Web Experience Factory Lotusphere - For IT Practitioners
With IBM WebSphere Portal you can deliver access to your complete web site for all devices, and when combined with IBM Worklight, you can also provide an installed application that uses native mobile device features such as the camera. In this presentation and demonstration session you'll learn how to use IBM Web Experience Factory to easily build multichannel applications that use responsive web design techniques and include hybrid functions leveraging IBM Worklight. No previous experience with Web Experience Factory or Worklight is required.
Where: Swan Toucan 1 & 2
To me this is the most exciting time since the popularity rise of the web in mid 90's. (Who remembers the introduction of HTML tables? Or how about Perl CGI?) Look at others around you right now and you're sure to find someone enthralled in a mobile app. Businesses are pressed to deliver mobile applications for a variety of devices -- and often these apps must be monetized, use the devices features (such as the camera or device contacts), and be published in the popular app stores. In this case, how do you build it? Do you build separate apps for Android, iOS, and other platforms? This can be expensive in terms of financial resources and time. Developers must learn platform-specific SDK's and build apps for each platform.
Make sure you check out everything we have planned for IBM Connect here.
Please welcome to IBM Connect another first time speaker, Andre Hagemeier.
Andre Hagemeier resides in Germany and is currently an IT Specialist and Competency Leader for IBM® WebSphere® Portal and WebSphere® Application Server with IBM Software Collaboration Services. He has been with IBM for 5 years IBM, spending about 3 years with IBM® WebSphere® Portlet and Portal development experiences. He is a certified System Administrator for IBM® WebSphere® Application Server ND 6.1. When not working, Andre enjoys reading, swimming, and checking the newest movies in cinema. He also keeps up to date with the latest changes in web development and has a high interest in 3D programming using OpenGl. You can connect with Andre by leaving a comment in this blog below.
Track 08: Customer Case Studies (from an IT perspective)
CUST104: Allianz: Moving Europe's Largest 24/7 Golden Topology Platform to WebSphere Portal 8 (with Frank Haas and Ulf Kister, Allianz)
Where: Swan Toucan 1 & 2
This is the first migration project of this kind. Allianz has a huge Portal environment with hundreds of servers being migrated from WP6.1.5 to WP8. Furthermore this project started with the Portal 8 Beta and the migration is currently in full swing. During the migration we encountered problems which could be solved with the close contact to the Lab in Boeblingen. A major focus of this session will be on specific migration problems that other customers are very likely to encounter as well. We will explain the problems (e.g. related to Java5->Java6, WAS6->WAS8, classloading changes, Jsf, etc) and give the corresponding solutions.
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In this entry in our blog series, Mike Taylor returns to IBM Connect.
Mike Taylor has been in the software profession since 1983 and joined IBM® professionally in 2001. During that time, he has worked for WebSphere®, Pervasive Computing, and IBM® Lotus® software. For 5 years he worked as an IBM® Business Partner technical Enablement Specialist. More recently, Michael has spent the past year working in Collaboration Services developing material for IBM® Education and as a architect/developer for the Collaboration Services Learning Initiative on which his session this year is based. Outside of work, Mike enjoys spending time with his family and he also plays guitar and bass.
Track 10: JumpStarts and Master Classes
JUMP202: Extending IBM Connections to Build an Exceptional Social Learning Platform
IBM Connections 4 offers tremendous opportunities for social and informal learning as a product and a platform. IBM Software Services for Collaboration has an amazingly talented group of individuals and to keep the leading edge, we are turning to a new and more powerful way to enable our teams. Using Connections 4 as a platform, we developed a solution extending Communities, Activities, Tagging, and custom widgets to enable users to develop skills on demand. Join us as we describe some of the technology and technical choices put in play to transform our learning system.
Where: Dolphin S. Hem III
Extending IBM Connections to Build an Exceptional Social Learning Platform is going to illustrate some of the techniques and methods we've been applying inside IBM to leverage "social" in our daily work of "enablement." Learning is a matter of concern for every business, but every business will have different requirements and every user in every business will have different expectations. Learning is something that happens all the time for almost all audiences. So even if you don't want to build a "learning" application, think about how this could be useful in your "communications" application or your "watercooler" application, or generally in making any processes you want more social by using the power of the IBM Connections platform. We will show how you can establish a foothold on a collaborative solution inside Connections, then supplement that by using data and processes outside of Connections and finally taking the source repository of Connections and giving people a destination and for purpose environment to work in day to day.
We hope you are enjoying this speaker blog series. Stay tuned for more!