As part of the acquisition of IBM's X86 business, Lenovo needed to migrate users out of IBM systems. Thy chose T-Systems who provides the engine for our Content Migration Factory to help them quickly move content to the cloud. For more information on the Lenovo migration check out the article in Computer Weekly online. For more information on our Content Migration Factory see the sales kit in this community.
IBM Software Services for Collaboration Blog
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Promotional offer available September 15th thru December 15, 2014.
All for $65,000 msrp Enterprise License (Regular price would be $110,000 for 10K users.)
Do you know what the User Adoption Toolkit includes? In addition to the Multimedia Library content your customer is currently enjoying, with the upgrade to User Adoption Toolkit the customer receives content to assist their development of customized targeted content for their users. For example
More info here or reach out to your local Collaboration Solutions Services representative. Unsure who to contact? Send an email to email@example.com and we'll follow up quickly.
Scott Rogers 110000CCX3 firstname.lastname@example.org Tags:  expertise linkedin collect profiles touchpoint onboarding 893 Visits
Capturing Expertise - User Onboarding Example
In this entry, we'll explore in a little more detail how to capture indications of user expertise during the onboarding process.
Previous entries have mentioned the IBM Connections Touchpoint application, which is a solution positioned to address the "blank page" problem: a social platform has been deployed, user accounts have been activated, and the message goes out to people to start using the system. The trouble is, that without proscribed tasks or guided actions, new users may navigate to the solution and not engage because profiles are empty, social networks do not exist, or communities or practice have not been established. Touchpoint helps to kickstart these activities.
Enhancing the Experience
As we developed the family of Expertise solutions, it was natural to use the initial and engaging Touchpoint experience as a mechanism to gather additional indications of expertise.
We chose LinkedIn as an important external system from which to capture data, and utilized an opt-in model for each user to access their profile, social network, and contact info.
- Details from the LinkedIn profile were used to populate the IBM Connections profile
- Skills & Endorsements from LinkedIn were added as Tags on the IBM Connections profile
- 1st and 2nd degree connections in the LinkedIn social network generated invitations to corresponding users in IBM Connections
The users choose whether to incorporate LinkedIn data or not; if not, they can skip over this section. They can also selectively choose which elements from LinkedIn gets added to their IBM Connections profile.
After the LinkedIn extraction, we retained the remainder of the core Touchpoint features:
- Additional Tags were recommended based on the user location and job role
- Additional People were recommended based on the data captured in the steps above
- Communities were recommended based on the data captured in the steps above
By priming the IBM Connections profile with these details, we were able to drive user adoption in the initial weeks of deployment. Some statistics from recent projects include:
- Manufacturer with over 30,000 profile completions within the first 2 weeks
- Technology company with 80% profile completion within 4 days
With expertise more accurately indicated in the IBM Connections Profile, we found that in one case of 2,000 users they saved at least 30 minutes each week locating experts to answer questions. The result for them was $130,000 in annual savings
For More Information
To discuss how best to utilize IBM Connections and IBM Expertise solutions in your environment, please contact your local ISSC representative or send inquiries to email@example.com
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and let us know what you think? How could you use IBM Connections Social Sidebar?
We'd love for you to post comments and questions in this Community, but if you prefer email, send to us at email@example.com
Scott Rogers 110000CCX3 firstname.lastname@example.org Tags:  issc analytics search expertise isscapps 876 Visits
What's the Difference Between Search and Expertise Analytics?
During discussions with customers about the advanced capabilities of IBM Software Services' Expertise solutions, I find myself describing the differences between simple searches, enterprise searches, and the expertise analytics that we utilize. This blog summarizes those thoughts and explains why expertise analytics provides much better results than keyword or attribute searches.
Let's build up a series of layers representing different data sets and what results can be made available when trying to find an expert.
Directory - a simple attribute search
The foundation layer is the directory; that simple repository used for authentication and authorization which provides basic information like name, email address, phone number and office location. It provides answers to questions like "What is Scott's phone number". When extended to include job functions and titles, it can be used in a limited sense for expertise location by surfacing results to a search for "Certified Project Manager".
User Profile - aggregating what we know about a person
The next layer up is the user profile; a container into which we can aggregate additional details about a person. Solutions like IBM Connections provide a rich container of structured and unstructured data, aggregating details in three different dimensions
With this rich profile in place I have a strong foundation for a profile search in order to locate experts. I can search for keywords and be presented with the people that have a match on that topic based on profile attributes and tags. The rich social profile is so important that we've developed a solution to rapidly capture information into it. More on IBM Connections Touchpoint in a future blog.
Content Contributions - expertise inference through publication
Any content that is contributed by a person is also a strong indicator of their expertise. IBM Connections have many containers for this purpose in the form of Files, Blogs, Wikis, Forums and Activities. Looking for an expert based on a topic keyword at this layer is similar to an enterprise search. It is very powerful and returns a large results set based on different content types. By focussing on the authors of the content, we can screen the results down to the most likely people having expertise in the needed area, and pivot to their profile to find out how to contact them. However, enterprise search results typically return a large volume of results, causing the searcher to segregate and apply filters to sift down to the real experts.
Recommendations - an application of profile and content analytics
So content and enterprise searches produce a lot of results that might overwhelm a user, and in large systems it is impossible to keep track of new people and new content as it is created. Hence the need for the Recommendations component within IBM Connections. This is an application of profile and content analytics to serve up important people and publications based on your areas of expertise. In this scenario, potential experts are served up for you consideration based on the attributes and actions you share.
The power of IBM Connections searching...
All these layers combine to form the core of IBM Connections, using search and recommendations to locate experts. It is very powerful stuff and many customers are at this part of the journey. They may have just determined a corporate directory strategy, deployed IBM Connections Profiles and begun aggregating additional data sources onto the profile, and started to use some of the content elements to capture the contributions from experts.
These elements form a repository of explicit expertise: we have specific tags, published content, and certification tracking levels stamped on the profile. What else do we have as an implicit indicator of expertise, or ways to make the results set of potential experts better?
...but let's harness the social platform and do more
Since IBM Connections is a rich social platform and we use these additional elements to reach out to more experts and refine the results to present the best experts to meet the need.
By taking these additional factors into account, the results set of experts moves from "Who has the skill?" to a much richer answer of "Who is the best at helping on this topic at this time?"
These additional factors are what IBM Software Services is incorporating in our series of IBM Expertise Solutions. Content within IBM Connections, as well as external content in enterprise systems, is analyzed and indexed according to standard full text practices and the more advanced social factors. We can then incorporate the expertise analytics into a variety of use cases:
For More Information
To get started, we recommend customers schedule a free IBM Expertise workshop. Contact the IBM Software Services representative in your area to learn more.
Scott Rogers 110000CCX3 email@example.com Tags:  issc connections migration content 1,592 Visits
Migrating Content to IBM Connections
In my previous blog, I summarized the components of the Move to Connections offering from our services team
This week, let's dive a little deeper into how content is migrated, staying with the Jive example.
The migration of Jive content into Connections is completed using IBM Content Migration Factory, following an Extract, Transform and Load (ETL) process.
Extraction of content is achieved using a migration software tool. The tool identifies content for migration using a web spider approach. The extraction process takes an ‘offline’ copy of the content items and stores them in the software repository. This ensures there is no impact on the current content as it exists in the Jive places.
Transformation of the content is then applied once the content has been identified, it is processed through the migration tool engine. This process involves a series of steps/tasks that perform the required transformations to enable the content to fit the target environment. These transformations can range in complexity depending on the source content structures and its intended target. For Jive content, we have a specific set of transformation rules that accelerates this step.
Loading the content into the Connections instance is the final step after the content has successfully been processed to meet the target requirements. This load process leverages the published API of the Connections instance, ensuring the content is processed through the recommended Connections interface.
All content that has been through the migration process is fully auditable and a mapping is produced to show the source and new target location for each content item migrated.
We conduct the work using these steps
Source Analyis - take inventory of the content, perform a test conversion, and create the plan for the migration
Additional Transformations - if you have some unique requirements, we can define and apply additional transformation rules
Validation - Execute a mini-migration and have you validate that the content is migrated as expected. We can adjust the transformation rules if needed.
Execution - Based on the plan, stage the cutover date and execute the migration
Delta Execution - If you have a large environment, or one that cannot be frozen during the migtration testing, we can go back and migrate the 'deltas' or migrate the content in multiple waves.
Each of the Jive content types is migrated into a corresponding Connections element:
For More Infomation
Content you local IBM Software Collaboration Services representative
Scott Rogers 110000CCX3 firstname.lastname@example.org Tags:  connections announcement offering webinar migration 2,383 Visits
Earlier today, we conducted a webnar entitled: "Sharing in the Digital Economy Just Got Easier: See how the number one social business platform can help you do it all"
During that presentation, we annouced a targeted services offering to migrate customers onto IBM Connections. It combines the best aspects of our services deployment experience, solution assets, and capabilities to provide a fully-managed solution for customers coming from Jive, SharePoint, or other solutions.
Let's look at the components of the solutions in a little more detail, using the scenario of 5,000 users in a managed service.
Infrastructure provided by IBM Softlayer
We configure a private cloud environment, with all the needed web, application, directory, database, and storage services for a full-fledged solution. Public cloud options also exist, but we expect customers to want a dedicated environment with the flexibility to customize to their specific needs.
Operations provided by IBM and Certified Business Partners
Infrastructure, operating system, and applications services are managed and monitored by IBM and our business partners. A customer could chose to manage the infrastrucutre with their IT team, but we expect IT staffs are fully utilized such that it makes sense for IBM to take on those operational responsibilities. Either way, an IBM Solution Specialist is the primary point of contact for managing the service and acting as liaison with the cusotmer.
The Full Power of IBM Connections...
IBM Connections is then deployed to the private, managed environment. Our customers can control the features, and add additional capabilties as needed. IBM SmartCloud Connections and IBM SmartCloud Engage offer many of the standard Connections features in a full SaaS model, but if a customer has unique requirements this environment can support them.
...and Much More
We then load some extra capabilties into the solution.
Figure 1. TimetoAct XCC
XCC provides content presentation management and is great for a department like corporate communications. A home page is configured to showcase important announcements, from one, or more, communities.
Within that managed page you can present controlled and personalized content, some items make sense for employees, others for contractors, and the page includes the logic to present the proper content to the right people.
We'll use our automated migration tools to move the people, places, and content from your existing solution into the managed Connections environment. For example,the places, groups and project sites in Jive transition into IBM Connections Communities. As part of that move, membership lists and access roles are preserved. The Jive content then becomes Connections content within the community.
To get started, we recommend customers schedule a free Move To Connections workshop. Contact the IBM Software Services representive in your area to learn more.
Figure 3. Move to IBM Connections Workshop
Special Offer for Connect 2014 Attendees
To help you on your Social Business journey, we've assembled 3 special offers, available this week only. See the sections below for more details.
Social Business Services, Design and Apps Discovery Zone
While attending Connect 2014, swing by Europe 3 & 4 and interact with winning customer and employee digital experiences, and as important, the IBM experts who bring these real-world solutions to our clients!
Social Business Applications - Your chance to win $25,000 in IBM Services
Do you want to:
One company will be chosen for a $25,000 services credit toward deployment of the Social App of their choice.
Accelerated Value Program - Your chance to win a Kindle
Would you like to be a hero in your organization?
IBM's Accelerated Value Program can help you do all that and more! It's #BeAHero
Stop by during the following hours for a drink* and a chance to win a Kindle!
One company will be chosen to receive a free Kindle.
Flexible Cloud - Your chance to win a free assessment
Do you like the flexibility provided by on-premises software? Do you need the benefits of Cloud computing?
One company will be chosen for a no cost 2-3 day assessment on your premises to show how you can move your business to the cloud.
We hope to see you in the Zone to discuss Social Business!
* Free drink tickets (1 per person) while supplies last! Drink tickets are redeemable at the Dolphin hotel bar.
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Damon Deaner 100000J006 firstname.lastname@example.org Tags:  flyer app dev avp solutions application developer 1,650 Visits
Just Published: IBM Accelerated Value Program Application Developer Support (Flyer)
Delivering custom SDK developer support
Evolving business needs and application collaboration requirements need help to remove technical or implementation barriers. We can assist your organization on achieving the right path to extend the capabilities of your IBM Connections or WebSphere Portal Server environments, with the IBM Accelerated Value Program Application Developer offering. IBM experts provide in-depth technical information and support to clients through SDK Developer solutions, that deliver application development support or an experienced SDK developer for custom applications. To significantly reduce the implementation time of your Connections or WebSphere Portal applications, to quickly unlock the business value.
Tara Matthews 270001CNTX email@example.com 4,121 Visits
We present Community Insights, a new tool to help community leaders foster healthy communities that provide value to members and the organization. Community Insights was co-developed with community leaders to ensure it provides them with metrics that are useful, actionable, and easy to interpret.
Background: Online Communities offer Business Value
Online communities are becoming increasingly prevalent in enterprises, with easy-setup social software and increased awareness of benefits to businesses and employees. These benefits include breaking down organizational and distance barriers to knowledge sharing and collaboration [3,11]; improved skills and ability to execute and retain staff ; improved sales ; improved speed of execution, increased quality, reduced costs [3,12]; and enhanced innovation processes . However, attaining these benefits is no simple matter and an effective community leader is a critical success factor [1,4,11].
Because of their essential role in fostering community success, online community leaders are a growing population in enterprises. Some activities they perform within communities are to encourage contributions and discussion, contribute and read content, organize and curate content, answer questions, moderate, create a positive environment, advertise the community externally, and maintain infrastructure. Prior work documents effective leader strategies for enacting these activities [4,5,6,9,10,11,12].
However, there is a critical gap between these guidelines and the actual practice of facilitating valuable communities. Leaders’ unique role involves assessing community progress on goals and intervening to guide the group towards achieving those goals. Static guidelines cannot help with such assessments; rather dynamic community analysis tools are needed. However, there is very little research on tools for community leaders. This background motivated the design and development of Community Insights.
Community Insights: Designed to Help Community Leaders Run Effective Communities
Community Insights was designed to support community leaders’ two major needs: (1) assessing community health and value and (2) determining actions they could take to improve community health. To do so, Community Insights provides metrics describing a community’s participation, people, and content.
Participation: What activities are going on in my community?
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Just Published: IBM Software Services for Collaboration Social Business Applications (Flyer)
Empowering users to connect, communicate and share
IBM Software Services for Collaboration, in partnership with IBM Research & Development, offers new social business applications to help you realize an increased return on your social business investment. These applications help connect individuals – allowing them to rapidly share information, knowledge and ideas through conversations and content – and analyze social content from multiple channels and sources to gain insights. When those things happen, innovation and business execution rates increase, better decisions are made, and customers and employees are more engaged and satisfied. Social businesses enjoy lower operating costs and deliver an exceptional customer experience.
Click on the image or download the flyer here.
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Just Published: IBM Accelerated Value Program Project Solutions (Flyer)
Helping achieve strategic IT project success
Successful IT projects require careful infrastructure validation following a proven methodology to help deliver a software solution’s full potential and minimize challenges. With the IBM Accelerated Value Program Project Solution offering, IBM experts provide short-term, ongoing project expertise, planning, proof of concepts, risk management, upgrade assistance and integration guidance. We help provide added confidence by ensuring project milestones are met, critical issues are resolved quickly and operational costs are reduced.
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Just Published: IBM Collaboration Solutions Mobility Workshop (Flyer)
Begin the transition to an exceptional mobility solution
In this single day Mobility Workshop, IBM Software Services for Collaboration will lead an onsite, collaborative strategy session to initiate your journey towards an enterprise bring-your-own-device (BYOD) deployment. Our experts will help validate your existing mobile strategy and provide expert advice, guiding you through your mobility transformation.
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IBM Connections Social Q&A
Among these new capabilities is IBM Connections Social Q&A, that removes knowledge and expertise from silos by enabling users to easily route questions to subject matter experts (SME) within the company, regardless of their location. For example, a sales representative seeking insight to close a deal with a global bank can connect with a colleague with unique insights into that industry in real time. By directing the questions to precisely the right colleague this employee can immediately get relevant answers to their question and then use these insights to achieve the desired outcome.
IBM Connections Community Insights
According to the 2012 State of Community Management, Community Managers are a key driver for social business adoption. To support this growing role, IBM is helping to promote information sharing with IBM Connections Community Insights, providing community leaders with the knowledge and insight needed to better understand the people, content, activities and networks within their respective group. Through these insights leaders can take recommended, informed actions that improve the community's value to members and the organization which is critical to promote learning and improving the reputation of community members. Community Insights also helps to foster innovation and encourage professional networking and socialization, increasing talent retention.
Additional apps now available from IBM Software Services for Collaboration include:
Whitepaper: Social Business - Patterns in achieving social business success by leading and pioneering organizations
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This paper will focus on how organizations can use social business practices and capabilities to transform themselves, and create competitive advantage and substantial new value.
A social business is an organization whose culture and systems encourage networks of people to create business value.
Exactly how are organizations transforming these processes and becoming social businesses? What best practices have emerged? Those questions are addressed by the Social Business Patterns in this whitepaper. Download it here.
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Transition to high-availability IBM® Notes® Traveler Software
IBM Software Services for Collaboration can help you get serious with social business with IBM® Notes® Traveler Software. We can help you quickly design, deploy, and migrate your existing Traveler server to this high-availability solution with a reduced risk of service loss to your existing users.
Access the Solution Brief here.
Don't forget to follow us on Twitter @IBMCollabSvcs!
An organization’s online presence is as important as the products and services it provides. Equally important, an engaged, empowered and optimized workforce is critical for leading in today's competitive markets.
Create engaging, customized and exceptional web experiences. Register now for the IBM Exceptional Web Experience 2013 event!
Be a part of the 2013 Exceptional Web Experience Event in Berlin, Germany by submitting a session to share your expertise and experiences crafting Exceptional Web Experiences that demonstrate business results.
The call for abstracts for this event is open through Monday March 4, 2013.
To be considered for presentation at this event, Submit an Abstract (in IBM Greenhouse) https://ibm.biz/BdxSy5
and select: Sign Up!
Deadline for submissions Monday, March 4, 2013
Questions about your submission, contact: Lauren Wendel firstname.lastname@example.org
Exceptional Web Experience Business Program
Targeted at line of business leaders, business analysts and executives
Track 1: Customer Case Studies
Features real-life experiences shared by customers detailing business objectives, implementation approaches and best practices. Attendees will learn from these case studies how to successfully plan and deliver exceptional web experiences for their customers that drive loyalty and satisfaction, and intranet web experiences that help to improve employee productivity. Topics will include project goals and analysis, industry specific approaches, implementation and governance techniques, and best practices
Features proven strategies to plan, justify, implement, and manage business solutions and approaches that meet and exceed rising customer, and employee expectations, as well as increase partner and customer service levels.
This track features proven strategies and best practices that can enable business leaders to drive profitability and growth with web experiences crafted to increase customer engagement and retention.
Also covered are approaches, tactics and capabilities key to empowering employees to be more efficient and productive. Topics will include the benefits of being a social business, setting the right delivery and consumption strategy, embracing analytics, digital marketing and campaign management approaches, and more.
Exceptional Web Experience Technology Program
Targeted at a technical audience consisting of IT professionals including architects, administrators, developers and integrators.
This track features foundation technologies and solution innovations that power Exceptional Web Experiences inside your company and those facing your customers.
This track features how to design and build robust, interactive web experiences that will delight your audiences by leveraging an extensive portfolio of development technologies, templates, solutions, Web 2.0 and multi-channel design practices.
This track features entry-level and advanced technical information and guidance from leading product architects and services professionals. Attendees will learn how to deploy and manage scalable, high performing web platforms to support business objectives, change and growth in dynamic and environments, and enable new levels of efficiency and agility.
Questions about this communication/blog entry, contact: Lorraine Ludwicki email@example.com
JayaPrasad Thambuganipalle (we call him "JP") has been with IBM for almost 7 years and happily lives in sunny Jacksonville, Florida in the United States. JP is a Software Accelerated Value Leader and prior to holding this position, he was a lead portal architect in IBM Software Services for Collaboration. Prior to joining IBM, JP worked with two of the top five global investment banks as a web infrastructure specialist/architect. For JP, the most rewarding aspect of his job is seeing customers succeed in implementing IBM® WebSphere® Portal technologies. He enjoys sharing his expertise and helping his colleagues with their WebSphere® Portal clients and participates in internal enablement opportunities with WebSphere®. He also co-authored some IBM® Redbooks®. When not working, JP enjoys running (although he isn't sure if he is running away from something or trying to create some creative ideas). He has been running half marathons for 4 years and, this past December, he ran his first marathon! (Go JP!) He also spends time with his wife and two children. You can connect with JP by leaving a comment below in this blog.
Track 08: Customer Case Studies (from an IT perspective)
CUST109: Exceptional Web Experience Solution Using WebSpherePortal: A Cisco Implementation
Speaker(s): Michael White, Cisco; JayaPrasad Thambuganipalle, IBM
Learn how Cisco Systems designed and deployed the next generation, robust, enterprise-wide WebSphere Portal Platform Cisco Enterprise Portal (CEP) to support numerous global business initiatives. We'll share how Cisco's CEP platform leveraged best in class portal capabilities to provide a unified, yet agile and scalable solution for multiple lines of business. We'll discuss the Small & Medium Business Portal and the Commerce Workspace, which served as the charter Portal projects, paving the way for subsequent portal implementations. In addition, we will also detail Cisco's active-active, multi-data center strategy which provides high-availability and zero downtime deployments -- along with Cisco's plans for portal farms implementation.
Where: Swan Toucan 1 & 2
Every portal implementation is different! In this session, you will get to hear Cisco's portal implementation story! Here are some additional pointers:
Catch everything Collaboration Services has planned for IBM Connect here.