In order to allow you to fully enjoy all of the action at ConnectED, this year, we decided to distribute complimentary ICS certification vouchers rather than running a Certification Lab. Certify when you return, within the next 6 months, and ON OUR TAB!
Vouchers are good for 6 months, until July 31, 2015.
Vouchers can be used at any Pearson Vue testing center worldwide. Locate one at pearsonvue.com
Vouchers may only be used for ICS exams. Find those at ibm.co/1k9htjw.
A maximum of one voucher per attendee.
Come to meet us at the Expertise Zone to get a voucher.
Interested in seeing a demo of our social business applications at ConnectED? Stop by the Expertise Lab, located in Peacock 1 at the Swan. Here's a peek at what we'll be showing.
Establish robust expertise profiles by guiding users through the process with IBM Connections Touchpoint
Find relevant experts quickly with the IBM Expertise Locator mobile application
Route questions to experts and capture their answers with IBM Connections Social Q&A
Visualize future user experience patterns with Project MUSE (hear more about Muse at ConnectED)
Expand beyond your firewall safely with IBM Connections Invite (coming soon!)
Communicate privately within Connections with IBM Connections Direct Messaging
Stay connected to your social content from any web page with IBM Connections Social Sidebar
Receive effective multimedia learning when you need it with the User Adoption Toolkits
Manage communications and collaboration content together with Collaboration Services for TIMETOACT XCC
Provide Social Project Management for the enterprise with Collaobration Services for ProjExec
Manage the crowd-sourced creative process with HYPE Innovation for Connections
After setting the stage with Bridge to Cloud, Move to Cloud with SmartCloud Upgrade Factory
Move the content from legacy systems to WCM and Connections with IBM Content Migration Factory
Accelerate the deployment and management of the XDX and Social environments with AutoDeploy
As you read in previous blog posts, we have a product called IBM Event Connect. It's actually a product and a turnkey service. When hired, our team provides not only this Cloud-based, mobile and social app and platform for planners and participants, but we also run it for you from the planning, during your business conference and for reading the insight that the analytics reveal to improve the next event.
Over the course of the next few weeks, we will be sharing humoristic advice for event participants and planners. Here is the first in the series: Check The Badge Before You Speak !
Follow the action on our LinkedIn Event Connect and don't hesitate to chip your own experience!
If interested by the topic of IBM Verse or IBM Event Connect, we invite you to join our two starting LInkedIn groups. We will periodically summarize in here some of the discussion but to be in the know more timely and get the full story, visit these groups regularly.
Interested in some quick learning on Connections 5?
Our YouTube channel, ICSSupportVideos, delivers short 5-6 minutes videos on a variety of topics related to our products - best practices, configuration tips, demonstrations and so on. Subscribe and be one of the first advised of new postings!
Here are our recent Connections 5 related submissions targeted mostly to administrators:
Upgrading to Connections 5 - deployment options
In this extract of a recent Open Mic event, Greg Presayzen and Charlie Price dive into the 3 deployment options, advising to take the opportunity of the next upgrade to review your topopoly.
Connections 5 Multi Assign Activity Task
In this video, Sachin Bhatia explain how to turn on a new capability available through Connections 5: allowing the selection of multiple owners for activity tasks.
Connections External User Collaboration
In this video, Greg Presayzen and Charlie Price explain how to use the new external user capability added to Connections 5.
Connections Invite Demonstration
On the same topic as the above, Scott Rogers presents an optional app introduced recently that takes external collaboration one step further with workflow and account management.
Configuring the redirect to "My Page" in IBM Connections 5.0
In this video, Kevin Holohan explains how to configure a new user to be directly liked to his page rather than the standard Getting Started page.
Add Department Title to Profile Page
In this video, Kevin Holohan demonstrates how to display the department title in the profiles page.
Customizing the profile "Invite to network" dialogue
In this video, Kevin Holohan explains how to customize the profile "Invite to network" dialogue box to adapt it to your organization needs.
My team, part of the Collaboration Services team, brings innovative applications built on the Connections platform to market. Right now we're working with IBM Research, IBM CIO and the Analytics Strategy team to introduce a solution that measures employee social engagement. So, for the past few weeks I've been learning about Engagement Analytics.
Not sure what that term means? Engagement analytics measures levels of participation and the value of contributions to a social environment. At IBM we are strongly encouraged to share information / ideas / files socially in IBM Connections and, as a result, I now spend more of my time working in Connections than I do in email. Our internal engagement analytics dashboard gives me feedback on how I'm doing (pretty well, actually).
The dashboard provides a numerical score on a scale of 1 to 100 for my level of engagement as compared to others in my organization and IBM overall. The overall score has several components including my level of activity (how often I post and share content) and how others react to content I've shared (are they commenting on it or liking it). Eminence measures how often people reach out to me (are they tagging me, mentioning me) and my network score rates the size and diversity of my network. It's fun to see my score climb and it's also fun to compare scores with teammates. Additionally it helps me understand where I can improve.
Engagement analytics goes beyond just providing my personal social dashboard. By compiling the data for business units or organizations, managers can better understand the social health of their teams. This is an emerging area of research with many possibilities that I'm just starting to understand. One thing I know for sure is that when we start talking to customers about this solution we'll get great feedback on how it needs to evolve to better support their needs. Stay tuned for more information on our offerings over the next few weeks.
If you're interested in learning more about this topic, I highly recommend the information Marie Wallace has shared here as well as well as in her blog. Oh, and don't forget her Ted Talk!
Cynthia L. Oehmig
Worldwide Program Manager, ISSC Apps Program
Based in Boston, Massachusetts, Cynthia has worked at IBM for almost 20 years. Always focused on collaboration software, she has worked on both services and education teams. One of her favorite things about IBM is meeting and working with people all over the world.
With the overall theme of sharing experiences on how to develop a breakthrough idea to take it to fruitition, we warmed up on a few questions regarding developping our personal brand in social medias. We shared thoughts on the importance to establish a niche for oneself. Among the great input being tabled, Dorie Clark shared that it is important in order to establish credibility and that once this is done, you can strategically expand into adjacent areas.
We then discussed the importance for companies to foster a climate for collective innovation rather than expect that all breakthrough ideas should come from the top. Widely accepted concept, some good insight was shared including my favorite, one of Tamara McCleary's contribution stating that "sometimes the people who have the best ideas are the ones who don't think they have the answers". This is so true. Without teaming, some ideas go to waste. Ideas find their place easier and are built on through the diversity and the power of teams. Later in the call, she also shared tips on how to involve people who think they are not creative so they become full contributors.
We discussed many of the conditions required to take great ideas to term in a corporate setting, like the importance of getting honest peer feedback to do the initial idea strenghtening, the importance of networks and sponsorship to expand and so on. We also touched on the topic of protectionism when Mark Babbitt rightfully pointed out that "Protectionism is an Industrial age obstacle, a barrier to success. In the Social Age, we don't own ideas... we create conversations around them". Very well said, I thought.
Through-out the chat, the featured authors and the participants generously shared their experience and observations on the questions asked. We concluded with a discussion around how to combine ideas across fields to support passions. This ability to transpose a working model to a new field to reuse expertise and inspire creativity is a key differentiator of innovators.
If you would like to read the full transcript of this very interesting crowd chat, just click on the picture above.
Diane Morneau, M.Sc.
Manager of Communications, Offerings and Knowledge Development
Based in Canada, Diane has been working in IBM's Collaboration Services division for eighteen years. Her team supports the Social Business Support and Services teams for their Communications, Marketing, Service Offerings, Knowledge Management and Education needs. Her favorite blogging topics are subjects related to creativity and innovation.
IBM Collaboration Solutions Certified Professionals can benefit from engaging not just with others in the ICS Certification program, but with the overarching IBM Certification Program. Cross-brand promotions, networking opportunities, and information specific to certified individuals, regardless of product specialization, are just a click away.
So connect to this exceptional, brand-agnostic program for IBM Certified Professionals through social media via Facebook and/or Twitter.
IBM Professional Certification knows that having an online presence and engaging in Social Business is no longer an option, it is a necessity. These accounts provide an opportunity for individuals certified on Collaboration Solutions products to connect with peers and certified professionals in other brands. Key members of the IBM Certification team, industry leaders, and those looking to become certified are also active in these spaces. These forums provide excellent opportunities for professionals to stay in touch and up-to-date with industry trends, news, and happenings.
Based in Austin, Texas, Rena has worked at IBM in a variety of roles for the past 17 years. In that time, she has worked in IBM Notes and Domino Support, the Accelerated Value Program, and now, ICS Education with Certification. She has always stressed knowledge as a way to plan and solve problems.
Let’s say you need an internal expert on polymer filters. Typically the easiest way to discover the elusive expert is to do a web-technology search of your internal collaboration system to find someone, anyone, that may have created content or been labelled via their title as being associated with, polymer filters. But are you really finding what you are looking for?
Expertise involves working with and identifying the most mercurial of resources in any organization, people. Finding an expert isn’t about search, at least not search as defined in the post 90’s computing world, it’s about analytics and behavioral sciences. Experts and finding expertise is about discovery, looking at people via a variety of parameters and attributes to answer what is at least on the surface a simple question: “Whom in my organization is ready, willing, and able to serve as an expert to solve a business problem?”
IBM has spent the better part of seven years of research and active experimentation in creating software, an engine that can find the right person at the right time to solve the specific business challenge that awaits their expertise. IBM’s Expertise Engine can take a query such as, “I need an expert in polymer filters to be in Frankfurt on the 12th of August to meet with Acme customer on a sales opportunity”, and find the right person.
How, you might ask is this even possible? Well Expertise Engine can analyze many of your organizations systems including traditional collaboration systems such as instant messaging and email. It can analyze not only the data in these systems to assign weight and breadth of expertise but also monitor the behavior of experts. If an expert is asked three questions a week and answers them promptly but typically on the fourth question exhibits delay in response the Expertise Engine will absorb that specific expert’s ability to respond and throttle requests accordingly.
Behavior is important. Once the Expertise Engine determines that an individual is an expert in a specific field or fields and routes questions, groups, or other people to that expert, what happens next is just as important as the fundamental identification of expertise. Is the expert thanked after the interaction? Is the thanks made publically or privately? Does the interaction end with a single query or does it vault the expert and the group seeking expertise together into a social graph? Do others seek out that specific expert on that topic?
The Expertise Engine can also look at relationships. If someone is a well determined expert in basket weaving and regularly contacts two other individuals on the topic then the Expertise Engine will begin a determination of expertise of those two individuals in spite of the lack of data establishing them as experts in basket weaving.
So what can you do with an Expertise Engine? Well quite a lot actually. IBM’s Expertise Engine is a platform that we are actively building and selling clients for including Connections Social Q&A and Expertise Locator. With Social Q&A, a question from a user, whom may have no idea of what kind of expert to turn to, is routed to a series of experts, answered, and then the answer itself is curated for the next time a user asks a similar question so an answer is given without ever involving the highly valuable expert. Expertise Locator helps a user find an expert, now, based on the user knowing what kind of expert they need, just not how to find them.
Business Partners of IBM are looking to leverage the Expertise Engine for many diverse use cases. Imagine a project manager setting up a project and having the people they may need to bring the project to fruition already recommended. In learning, what if instead of taking a course, at random being able to simply tell the system I want to be more like one of your mentors, heroes, or colleagues; and have the system identify what makes that person an expert and tailor a program to achieve the enablement goals.
Expertise is truly an elusive find, but it certainly isn’t about search. It is a process of discovery of something that isn’t static but a dynamic fluid of relationships, knowledge, willingness, readiness, and ability. And the expert you may need today, might not be the expert you need tomorrow. While it sounds like science fiction, it isn’t. This technology is available today along with its associated applications from IBM Lab Services.
Jason Roy Gary IBM Director - IBM Distinguished Engineer
CTO IBM Enterprise Social Solutions - Exec Apps and Assets Program
Asia Pacific Lab Services Business Leader - Senior Board Member OpenSocial Foundation
Jason is the thought leader behind the innovative IBM Apps and Assets portfolio. He is the executive technologist behind Expertise 360°, a suite of apps that helps discover Corporate Knowledge and uses analytics to identify sharing patterns to involve the right expert timely, for higher speed in action and greater competitivity.
IBM Verse takes a vastly different approach to enterprise email by integrating the many ways employees connect each day – via email, meetings, calendars, file sharing, instant messaging, social updates, video chats and more - all through a single collaboration environment. It is the first messaging system to feature 'faceted search,' which enables users to pinpoint and retrieve specific information they're seeking across all the various types of content within their email.
IBM Verse uses built-in analytics to provide an ‘at-a-glance’ view that intelligently surfaces an individual’s most critical actions for the day. By learning unique employee preferences and priorities over time, it provides instant context about a given project as well as the people and teams collaborating on it. Clients using IBM Verse will also have the option to embed a Watson feature into their collaboration environment, which enables users to query Watson on a given topic and receive a direct reply with answers ranked by degree of confidence.
“The convergence of analytics, cloud, social and mobile technologies is not just impacting our personal lives, it's profoundly changing how we work,” said Bob Picciano, Senior Vice President, IBM Information and Analytics Group. “These forces are reshaping how people make decisions, create and share new ideas and collaborate across teams to get work done. With IBM Verse, we challenged our design teams to use analytics to completely reimagine the social collaboration experience to focus on engaging people and driving outcomes, not managing messages and inboxes.”
Cemex Chief Technology Officer Gilverto Garcia talks about his experience with Verse:
"The overall design and visual interface immediately caught my attention, there is a simplicity and purpose in how information is presented that makes the entire experience very intuitive. I quickly realized just how much was happening beneath the surface. It gives you a seamless blend of email, social and collaboration capabilities that didn't force me to jump between my inbox, calendar and other apps to share and connect with people. It's hard to even call this email anymore, that's just one facet to what they are delivering with IBM Verse."
What it Takes to Survive and Thrive in Epic Times Thursday, June 04, 2015 12 - 1245 EDT
The world is changing. At the current rate and pace, you might even say these are epic times! Market factors and technological shifts are affecting every industry. Professions aren't what they were even five years ago.
As a business leader, you can take advantage of this combination of events and also use them as catalysts for growth. When done and done well, you'll find this can make the difference between merely surviving and thriving.
Social Media Today
Social Business Manager
Executive in Residence
Beyond Budgeting Round Table NA