Guest post by Campbell Robertson, Program Director Industry Strategy and Market Development - Public Sector, IBM Enterprise Content Management
Post 2008, governments across the world are forced to re-prioritize their focus and are under severe pressures to do ever more with ever less; while expectations continue to increase. This mandate is especially true for Public Safety organizations.
With rising population in cities, shifting demographics, technological developments and accelerating globalization there are increasing social and commercial risks of crime. Public safety organizations across the globe are looking at adopting transformative technologies to make smarter decisions, deliver results and demonstrate accountability.
Be it traditional crimes like burglary, vandalism or mail fraud to difficult-to-trace crimes such as terrorism, money laundering and hate crime- investigative work is highly information driven. Traditionally, crime Investigation meant manually sifting through multiple reports and documents scattered across multiple structured and unstructured sources. The manual intelligence access and analysis meant a typical successful case taking weeks or months; and public safety agencies know that time is detrimental to success.
Combining technology and information is key to successful crime and threat investigations, law enforcement agencies need technology that can speed up the process of discovering, analyzing and linking information. Content Analytics provides the capability to extract, search and analyze crucial information from disparate sources and improve the speed and quality of intelligence gathering. By using content analytics tools, agencies can not only solve cases more quickly but also identify non-obvious relationships within data that could possibly prevent a crime from happening in the first place.
A UK law enforcement agency used IBM Content Analytics to perform high-precision text analytics to identify phone numbers from investigative reports which was then used to cross-reference all of the phone numbers so that when a new document arrived, the analyst was presented with a list of all phone numbers and for each number, a list of previous references to that phone number. This solution would reduce analyst’s efforts by 6 hours, which meant faster analysis of information and in the long run more successful investigations.
To know more about how IBM address investigation challenges of Public Safety agencies, attend the Building an IBM i2 and Case Manager Solution for Public Safety and Commercial Fraud and Future Analytics Platform for Law Enforcement and Public Safety sessions at Information OnDemand 2012 Global Conference at Las Vegas in October 2012.