Guest post by Michael Bahr, Technical Sales Leader, IBM Social ECM
Building a Smarter Workforce is much more than
just defining topics for discussion, holding meetings, and driving
conversations. In today’s world of
social networking, businesses rely more and more on social tools for
communications, collaboration, assessing topics of interest, and addressing the
needs of their customers and knowledge workers.
This new paradigm of doing business requires interaction between the
social networking “systems of engagement” and the corporation’s “systems of
record” including Content Management.
The ability to share ideas, knowledge, and expertise among
knowledge workers has become the basis for today’s “systems of engagement”
through collaboration. Today's content
management systems now require the same tagging, rating, ranking, and discussion
features that have become popular in consumer Social applications. Social content (including blogs, wikis, text chats, activities,
communities, pictures, and videos) has entered the workforce and businesses are
increasingly interested in making sure this information is available, managed,
protected, and incorporated into their business systems and discoverable. However,many IT departments continue to struggle with this new
paradigm while maintaining a defendable position with corporate governance.
Customers’ expectations are changing, and an increasing
number now expect to be able influence corporate behavior and outcomes by
voicing their opinions and ideas via social media. Corporate workers’ expectations are changing
also, expectations now focus on the ability to efficiently navigate and find
content not only from desktop computers but also from new social user
interfaces delivered to the browser as well as mobile devices and tablets.
It has become important for companies to take a new
Synergistic Computing approach to customer interaction, knowledge worker
requirements, social networking, and corporate governance inorder to build a
smarter workforce. By enabling employees to share ideas and work together
across professional social networks, organizations are gaining new insights,
solving problems faster and easier, and creating a Smarter Workforce.
Are you interested to Build a smarter workforce? Register
here for this session (Session id SPN103) at IBM Connect 2013 and hear Joe
Shepley of Doculabs and Cengiz satir of IBM share their views on taking your
social content to a new level.
SPN103: Living Social, It's Not Just About
the Conversations & Topics
Speakers: Joe Shepley, Doculabs; Larry Hawes, Dow Brook Advisory; Cengiz Satir, IBM
January, 2013, 11:15 AM-12:15 PM| Location: Swan Pelican 1 & 2
by Ian Story
, Senior Product Manager - IBM Enterprise Content Management
In a couple of weeks, Steve Studer and I will take to the stage at IBM Connect 2013 in Orlando, FL to present our session "Ignite business performance in real-time with social collaboration, mobile and content", which is session number INV309 for those playing at home (or planning to attend). We’re of course looking forward to blowing the crowd away with an in depth discussion on the powerful combination of enterprise content management with social collaboration, along with demonstrations of some of this cool stuff. However, I wanted to take a moment on a personal note and explain why I’m so excited about it.
been an IBMer for two years, after spending almost 15 years as a customer,
first with Weyerhaeuser, then with Washington Mutual Bank, and most recently
with JPMorgan Chase & Co. During my
time as a customer, I was part of the Internet “growing up” inside of these
Fortune 500 companies – I remember the days of the corporate Intranet, and then
portal technologies, and then the dawn of collaboration tools that many of you
use today. All along the way, the ECM
teams that I worked in or managed were there, integrating our technology into
each wave. It wasn’t until I came to IBM
that I really saw the light, which each of these earlier initiatives aspired
to, but didn’t quite deliver on.
at IBM, we’re truly a social organization – using IBM Connections, we work
together on a daily basis, blogging, status updating, authoring wikis, tagging
and rating as a collective of over 400,000 professionals. What strikes me though is that nearly all of
this work is directly related to enterprise content, whether we’re preparing a
presentation for a conference like IBM Connect, defining our product roadmap,
documenting customer requirements, or any number of similar activities. It is amazing to see this as a relative
outsider compared to those that have been at IBM doing this for a decade or
more. I can’t help but wonder how the
companies I’d worked for in the past would have been different if we’d been
doing it this way all along.
hope that you’ll come to this session where we can tell you more about what
we’re doing to make this easier for you – combining your enterprise content
with these amazing social technologies is a really exciting thing, and I can't
wait to tell you all about it and discuss how we can help your organization
realize its potential as well.
here for this session (Session id INV309) at IBM Connect 2013.
INV309: Ignite business performance in
real-time with social collaboration, mobile and content
Story, IBM and Steve Studer, IBM
January, 2013, 5:30 PM-6:30 PM| Location: Dolphin Southern Hemisphere 1
Guest Blog by Timothy Perry, CTO, Retirement and Protect of Genworth
Genworth is a leading Fortune 500
insurance holding company dedicated to helping people secure their financial
lives, families and futures. Genworth has leadership positions in
offerings that assist consumers in protecting themselves, investing for the
future and planning for retirement -- including life insurance, long term care
insurance, financial protection coverages, and independent advisor-based wealth
management, and mortgage insurance that helps consumers achieve home ownership
while assisting lenders in managing their risk and capital.
As is expected, we at Genworth
want to reduce costs, improve efficiency, affect growth, and ultimately improve
shareholder return on investment. One way we can affect all of these things is
by making our project teams more and more effective in what they do. Our goals - save time and money in the long
term by making the right information readily available to team members,
ultimately helping them respond more quickly, make better decisions, and
deliver well; a big piece of this is limiting rework anywhere possible, and
retaining the information for future projects.
Project information is an asset that should be easy to find over time.
Projects span everything from business
requirements to architecture and design, to development and testing. These
projects then affect future projects. The
foundation for the initiative is retaining information from prior work, and making
the latest version of the information easy to find. We want to work smarter and
not harder in achieving our objectives. We want to encourage collaboration, manage
e-mail properly which can either help or adversely affect collaboration, and
have a single structured organization for all our documents and other
information so that no information is lost. In addition, we wanted our project
and application support teams to be more productive in doing their jobs instead
of spending their time trying to locate the necessary information – or even
worse, recreating prior work.
Some key takeaways of the IBM
solution include the expected collaboration capabilities like ease of access,
blogs, wikis, and files combined with automation, governance and the ability to
leverage corporate investments in our enterprise content management system that
we already have.
Are you interested to learn more
about this story? Register
here for this session (Session id SW106) at IBM Connect 2013 and hear
Timothy Perry, CTO, Retirement and Protect of Genworth share the success story.
SW106: Genworth: Work Smarter Not Harder
Speakers: Timothy Perry, Genworth; Cengiz Satir, IBM
January, 2013, 11:00 AM-12:00 PM| Location: Swan SW 1 - 2
Guest blog by Deepthi Nagarajan, Document Imaging & Capture, Social Content Management
The long-standing Lotusphere and
last year's Connect conferences have become one this year as IBM Connect 2013! Connect
2013 comprises three work streams(Creating a Smarter Workforce, Exceptional
Customer Experiences and Lotusphere Technical Programs) designed for Business
leaders and functional managers across all disciplines of business, including
human resource professionals, hiring managers, sales leaders, offering
development and operations professionals.
The ECM team will be leading
seven sessions (listed below) that focus on how ECM can help you to Connect
People with Smarter Content in Context for Better Business Outcomes. With today’s
business users expecting to consume, create and manage content from anywhere,
anytime, social collaboration, communication and interaction in and around
content have become the norm. Are you
eager to know what’s next and how you can take this social content to a new
level? If yes, make sure you attend the following sessions to see how ECM is helping
your Social Business Strategy.
INV105: Content and Social Ignites Context:
IBM's Content Platform of Engagement
Hunt, IBM; Ken
January, 2013, 1:30 PM-2:30 PM| Location: Dolphin S. Hem IV-V
SW106: Genworth Financial: Work Smarter Not
Speakers: Timothy Perry, Genworth; Cengiz Satir, IBM
January, 2013, 11:00 AM-12:00 PM| Location: Swan SW 1 - 2
ECE212: Slumberland Furniture: Delivering
Consistently Superior Customer Experiences
Speakers: Jamie Page, Slumberland
January, 2013, 10:00 AM-11:00 AM| Location: Swan SW 9 -10
SPN103: Living Social, It's Not Just About
the Conversations & Topics
Speakers: Joe Shepley, Doculabs; Larry Hawes, Dow Brook Advisory; Cengiz Satir, IBM
January, 2013, 11:15 AM-12:15 PM| Location: Swan Pelican 1 & 2
SPN113: Improving your Information
Economics with Complete Lifecycle Governance
Speakers: Mark Martin, IBM
30th January, 2013, 1:30-2:30 PM| Location: Swan Mockingbird 1 & 2
SPN105: Reduce, Reuse, and Recycle
January, 2013, 10:00-11:00 AM| Location: Swan SW 3-4
INV309: Ignite Business Performance in
Real-Time with Social Collaboration, Mobile and Content
Speakers: Ian Story, IBM; Steve Studer, IBM
January, 2013, 5:30 PM-6:30 PM |Location: Dolphin S.Hem
BOF307: Archiving and De-duplicating Email, Files and Social Content
Speakers: Cengiz Satir, IBM
Date: 31st January, 2013, 7:00 AM-8:00 AM| Location: Swan Toucan 1
here and start planning your sessions on the IBM
Connect 2013 Session Preview tool and get ready to enjoy the Orlando
Get Social. Do Business.
Craig Hayman, GM Industry Solutions, IBM Software Group
In his book, Physics of the
Future: How Science Will Shape Human Destiny and Our Daily Lives by the Year
2100, Michio Kaku writes that the average cell phone today boasts more
computational power than all of NASA in 1969, the year that it sent Armstrong to
the moon. It’s Moore’s
Law in action and it’s happening all around us.
Now consider the
growth of computational power and the accompanying explosion of data from the
perspective of a corporation. Data volume growth today far exceeds budget and
revenue growth rates for many organizations. Big Data can become a Big Problem for
Chief Information Officers (CIOs) and Chief Legal Officers alike. It can easily
overwhelm IT budgets and current processes for e-discovery, records and
retention management, archiving and leveraging information assets. As a result, companies are investing in
software that can help them dig out of this data hoarding hole and automate defensible
disposal of debris.
So today we’re announcing that we’ve entered into a definitive agreement to acquire StoredIQ
Inc., a privately held company based in Austin,
Texas. With this agreement, IBM adds to its prior
investments in Information Lifecycle Governance (ILG) by adding StoredIQ
capabilities to rapidly find and use unstructured information of value, respond
more efficiently to litigation and regulatory events, lower information cost as
data ages, and dispose of data that has outlived its purpose to lower cost and
risk. Think of the StoredIQ agreement as the latest example of how IBM is
bringing an unparalleled commitment to the science of information economics to
shape the daily lives of CIOs, legal teams, and line of business staff.
In fact, IBM’s
Information Lifecycle Governance suite improves information economics by
helping companies lower the total cost of managing data while increasing the
value derived from it by:
unnecessary cost and risk with defensible disposal of data debris
- Aligning cost to
the value of information
information risk by instrumenting privacy, e-discovery, and regulatory policy
across the data environment
business to realize full information value as its context erodes with in-place
analytics, content management and collaboration
StoredIQ software provides highly scalable analysis and in-place
governance of disparate and distributed email, files, and other content
repositories. This includes the ability to discover, analyze, monitor, retain,
collect, de-duplicate and dispose of data. Organizations can now more
efficiently use and govern their unstructured data wherever it resides to
increase its value and eliminate unnecessary cost, risk and data.
the acquisition is completed, StoredIQ will add to IBM’s ILG portfolio and bolsters
its advantage in improving information economics by enabling customers to
rapidly achieve defensible disposal and related cost and risk takeout. We
intend to expand the existing integration with StoredIQ and IBM ILG products to
deepen cost-savings and total cost of ownership benefits for customers. We
further plan to incorporate StoredIQ into our ILG business in Enterprise
Content Management, which is part of IBM’s Software Group. Building on prior
acquisitions of PSS Systems in 2010 and Vivisimo in 2012, IBM adds to its
strength in rapid discovery, effective governance and timely disposal of data.
transaction is subject to customary closing conditions and is expected to close
in the first quarter of 2013.
information, see http://www.ibm.com/software/ecm/storediq/index.html.
IBM has recently announced a new software offering designed to address the burgeoning challenge of fraud in commercial and public sector organizations.
IBM Intelligent Investigation Manager (IIM) optimizes the investigation of fraud for customers across many industries in the commercial and public sector spaces. It does so by enabling more efficient and effective investigations, capturing all of the relevant details and actions of the case and enabling investigators to dynamically collaborate on cases. It also integrates forensic and link analysis into the investigative process, providing investigators with investigative leads, helping them better understand the scope of the fraudulent activity and generating evidence.
The IBM fraud management portfolio enables the building of industry-specific solutions. IIM is one of the core parts of the IBM Smarter Analytics Solution – Fraud, Waste and Abuse and plays a key role in these solutions, providing investigative and analytic support for fraud use cases in healthcare, insurance, finance, and many other markets.
3 key benefits for commercial organizations:
(1) A more expeditious way of preventing or resolving fraudulent activities, by reducing false-positives when dealing with massive amount of data, makes for efficient, trackable investigations
(2) A reduction in the revenue lost from fraud, through better detection, resolution and prevention of, and protection of your customers, citizens and policy holders against fraud
(3) A reduction in the cost of fighting fraud, by reducing the resources needed to collect and assimilate data, removing the manual steps, and progressing toward a ‘just in time’ approach to fighting fraud
3 key benefits for Public Safety:
(1) IMM allows organizations to address the vast increase in data, the amount and the formats, much of which is unstructured
(2) It helps organizations make sense of data that’s often external, raw (often from unidentified sources, and apparently unconnected), or from mobile sources, and that which resides in internal systems
(3) It helps improve the efficiency of turning data into information, and reduces the cost of responding to issues and priorities that impact public safety
To learn more about this solution please watch our new video series – Fighting Fraud on Friday
. Starting this month, a new video will be released every Friday. Each segment is presented by a subject matter expert and covers a unique topic to help you understand how IBM is making Intelligent Investigation a reality.
by David Jenness, Market Segment Manager, Document Imaging and Capture, IBM
After 15 years of looking after Datacap’s marketing
interests, I was pretty sure that I could no longer be surprised. When it comes
to document capture, it’s easy to feel like you’ve seen it all. Yet, IOD 2012 was filled with surprises – and
the good the kind. Since joining IBM’s
ECM division in 2010, the Datacap product – with its open, rules-driven
architecture – has inspired many, it seems, to extend its capabilities in all
kinds of directions. It was at IOD,
where the extent of all that extensibility became apparent to me.
I had the pleasure of hosting a luncheon at IOD 2012 called
“The Seven Secrets of Success for Capture Engagement.” The idea being that we would invite Datacap
users and prospects to a delicious lunch and then show off seven new things you
can do in the Datacap environment that help our customers delight their
customers. I started asking around about
new Datacap applications and, suddenly, I was wondering how to keep the list to
Within the IBM technical community, our developers had come
up with cool things like integrating Datacap into a Fujitsu network scanner so
that anyone could walk up, push a few buttons and start capturing documents
using the scanner’s touchscreen – even for verification of data. We also demonstrated
how to add new documents into the Datacap Entry-Level product with just a few
clicks – setting up sophisticated document ID and data validations in the
process. And Datacap co-founder and
software architect Noel Kropf acted out the part of a delivery driver –
complete with brown shirt and shorts - who saves his company time to bill by using
Datacap with an iPhone to capture signed delivery documents on the spot.
If demonstrating Mobile Capture was exciting – and it
certainly had our audience of 60 customers, business partners and IBMers
sitting up and taking notice – what got me revved up was seeing what our
business partners had done.
IBM partner Databank showed
an application they designed and installed at a bank to accelerate loan
approvals for customers, which integrated a Fujitsu network scanner, Parascript
advanced handprint recognition, and a real time workflow to enable a regional
manager to support a branch request in minutes.
EDAC Systems, which has
developed several applications with Datacap, demonstrated some enhancements they’ve
made with image processing to improve text recognition – even for handprint –
to enable correspondence tracking, among other uses.
European partner xft showed off its certified connector to SAP, which allows Datacap to “talk” to
SAP in real time – for PO line item reconciliation during the capture process
and facilitates a smooth handoff to SAP of captured data.
Imagine Solutions, IBM’s 2012 Excellence Award winner, showed a live demo of their solution for mortgage processing with Datacap that
leverages IBM Content Classification to correctly identify and classify mortgage
documents in a batch, which is as close to a David Copperfield magic trick as
we had in Las Vegas.
All in all, we showed off 8 solutions at our luncheon and
could have shown another 8 if we had the time. Tritek Solutions has built a
human resources capture solution, Miria Systems has a proven P2P solution, CM Mitchell Consulting has developed
capture solutions for Oracle, and CGI has built a complete
healthcare document management solution with Datacap and Production Imaging
Edition, called Sovera. Furthermore, Magic Lamp Software, Neocol, and R2K have enhancements of their own that would have fit nicely in our lineup of
solutions for “capture engagement.”
For me, the “Seven Secrets of Success” turned out to deliver
unexpected surprises about the creative and technical prowess of the new
“ecosystem” of partners who have taken Datacap in new and interesting
directions. I certainly did not list all the enhancements available in this
short report and I can only imagine what new solutions are being put together
But as they say, “surprise me.”
Deidre Paknad – Vice President, Information Lifecycle Governance Solutions, IBM
Many organizations recognize intuitively the qualitative
benefits of improving how they govern information but have a difficult time
quantifying these benefits or galvanizing their organizations forward. I’ve recently worked with a number of large
organizations to go beyond Information Governance to improving Information Economics. This involves many of the concepts of governance
but puts a focus on the economics – the value and the cost – of
information. I use the term Information Economics to refer
to understanding and extracting value, knowing and controlling cost, and, most
importantly, aligning cost to value; an Information Economics practice can
improve the profit margin on information.
This is both challenging and important because the value of
information declines over time while the cost is constant and information risk
rises over time. The widening gap
between the value of the information and its cost and risk create a negative
economic impact on any organization – the cost of information and the risk it
poses exceed its value.
Certain types of retain or lose value faster than others and
the value lifetime varies by industry as well.
For example, the duration of time that product development information
is valuable is a function of product lifecycles and the R&D cycle time to
invent and bring a product to market.
In the fast-paced consumer electronic segment where a new model comes
out every 10 months and consumers replace their devices just as often,
6-year-old product design information is of little value as it is far outdated
and the unlikely source of new innovation.
On the other hand, aircraft lifespans of 30 years and the very slow
customer turnover make 6-year-old product data of value to both the business
and of interest to the regulators of the industry. In either company, the duration of time that
back office information is of value is likely similar.
In many business functions and industries, regulators and
government agencies require companies to keep data after it has lost its
business value. In fact, the law was
written to force organizations to act against their own interest to ensure that
information the company would otherwise dispose is available for investigation
or litigation. This regulatory requirement
is a tax on the business – it is a cost without an offsetting benefit or
value. Of course, companies have other duties to
produce information in the event of investigation and litigation that apply to
the total universe of potentially relevant information they have on hand when
the investigation or litigation is anticipated or occurs (the duty to preserve
evidence). As data ages, it is
phenomenally expensive to gather, process, restore and review this information
because the technology to restore and read it has long-since decayed, the
location and nature of the data is difficult to distinguish without restoring
it, and the context for understanding it completely absent. Gartner estimates the cost at $18,000 per
gigabyte! Data that neither the business
nor the regulators need is pure risk to the organization with tremendous cost
exposure. At IBM, we are helping our
customers improve information economics through continuous alignment of cost to
information value. When orchestrated
under a strategic program and sequenced by information economics principles, many
of the activities traditionally associated with information and lifecycle governance
are levers to ensure that the cost of information aligns with its value, that
its full value is realized and that the risks information poses are managed
There are three important inflection points over the value
1. Analytics – Even when information has value to the business, if
business stakeholders aren’t able to extract and apply that value in the
decisions they make, the value is lost (and it represents only cost to the
organization). Most of us, however,
lose the context of information we created ourselves very quickly and we lack
context on information our colleagues may have gathered or generated that is of
value in our decisions. Content
analytics and big data analytics help organizations maximize value during the window
of time in which it exists – this is essential to improving economics.
2. Cost and Volume Compression – As data ages out and loses value or
the frequency of its relevance to the business, it’s important to compress its
cost in parallel. This is particularly important when there is
no business value and only a regulatory need to keep the data. As individuals most of us never consider
over-paying our taxes, but organizations that over retain or over-spend on storing
data for regulators are over paying their taxes! In other cases, data without value is
inappropriately stored as if it is premium value such as test data and
non-production instances, which clearly lack the same business value as their
production counterparts. Archiving
data to reduce its footprint and cost keeps the ratio of cost to value in line
and tiering data to an appropriate cost point also drive information
3. Defensible Disposal – When neither the business nor regulators need
information any longer, dispose of it.
Retaining it longer at any cost point is waste, unnecessary cost and
risk. Over paying for useless data
actually reduces the capital and resources companies can invest in maximizing
information of value.
In the next blog, we will discuss the four building blocks for improving information economics. In the meantime, consider whether your organization can quantify true information cost and whether the cost to value ratio can be improved!
About the Author – Deidre is widely credited with having
launched the first commercial applications for legal holds, collections and
retention management and is a recognized thought leader in legal and
information governance with numerous patents in the field. In 2004, she founded
the CGOC (Compliance, Governance and Oversight Council), a professional
community with over 2000 corporate members, to advance practices for
governance, retention and eDiscovery. Deidre has authored many papers in the
eDiscovery and governance field. She has been a member of several Sedona
working groups since 2005 and co-leads the EDRM IGRM Initiative. She is a
seasoned entrepreneur and executive with 25 years’ experience applying
technology to inefficient business processes to reduce cost and risk. Deidre
was inducted into the Smithsonian Institution for innovation in 1999 and again
in 2000. Today, she leads IBM’s Information Lifecycle Governance business,
which includes its eDiscovery, records and retention, archiving and defensible
Follow Deidre on Twitter @day_dree
When people say Information On Demand 2012 is the place
to learn how to think big, what they mean is that it’s the place to learn how
to make a difference in your organization. At IOD 2012, business and IT
leaders, who are utilizing IBM Smarter Analytics, give their first-hand
accounts of how the solutions have provided them with better insight and
business outcomes. Expert presenters explain the latest innovations such as big
data, analytics, decision management and expert integrated systems which can
help you align your organization around information, anticipate and shape
business outcomes, act with confidence at the point of impact, and improve the
economics of your IT investments.
One of the most
important aspects of any business is managing the volume, variety and velocity
of information. IBM ECM teaches attendees how to harness the information
explosion and realize the full value of their content. Some successful
companies are already using collaborative and mobile tools to add better
context to their information. New analytics and case management capabilities
improve fact-based decisions and outcomes, while defensible disposal of excess
information can save enormous costs and reduce risk. IBM ECM is helping
companies work smarter to grow their industry-specific business with high-value
solutions - today.
Guest blog by Deepthi Nagarajan, Category Marketing Manager (Document Imaging and Capture and Social Content Management)
All of us are victimized by
information explosion. I think most of you will agree with me to an extent… Every
day, we are bombarded with data from varied channels. This data comes from virtually everywhere: social media,
emails, online videos, online purchases, mobile GPS signals, and more. There
were times in the past when all we had to do was spend a significant amount of
time managing our inboxes and sorting our e-mails. Now we have even more
content to manage, not just e-mails. We have Tweets, Updates, Posts, Blogs and
the future will have much more to give!
IBM estimates that we are
creating 2.5 quintillion bytes of data every day. And while this explosive
growth is enabling enhanced collaboration, productivity and innovation, it also
dramatically increases IT costs and exposure to risk. With the diversity and
volume of content types growing, there is a growing demand for new deployment
models and access to content management functions from any device, anywhere.
The 2011 IBM CEO Study found that 78% of CIOs want to improve the way they use
and manage content. Simplification and
Consolidation of content is the first step towards improving the use of
Many organizations have content
spread across disparate content systems with an obvious need to consolidate that
content. The key idea behind enterprise-wide standardization and consolidation
is a single repository, which would provide a “single source of truth”. Yes,
consolidation provides a “single source of truth”. But the content can be most
useful only if it is consumed by other high value applications. A recent IBM
study showed that it is believed an estimated 50 percent of organizational
content carries risk, without delivering any measurable business value. This
proves the point that most organizations fail to use the content that they have
consolidated from different content systems. A robust ECM Platform should act
as the foundation for high value ECM solutions, which would put the
organizations content to best use. Clients should have the option to augment
the value derived from their ECM Platform as an entry point into middleware
extensions, analytics, BPM, data management, collaboration, etc. Clients also
should be able to leverage robust, flexible technology available via a variety
of delivery platforms. If they fail, they will continue to maintain multiple
systems to manage their content management needs.
What organizations need today is
much more than a “single source of truth”. They need a world-class content
repository that supports a range of ECM use cases such as document management,
information lifecycle governance, case management and search & analytics
through seamless integration with applications for those use cases .
To learn more about how IBM can
help you in building a world-class content repository, attend the Information
on Demand 2012 Conference. Start your conference experience by downloading the ECM at IOD Agenda. Or if you're already
registered, use the SmartSite to start
planning your experience, scheduling sessions, and connecting with other
attendees and speakers.
Guest Blog by David Jenness, Market Segment Manager, IBM Document Imaging & Capture
Since IBM acquired Datacap two years ago, there has been an enormous effort to globalize Datacap Taskmaster Capture, the intelligent document input solution, expanding its reach from English language capture to the world’s languages. With every new release, Taskmaster adds new languages, and today it supports nearly 30 languages worldwide.
Released in August, Datacap Taskmaster Capture v8.1 has added Cyrillic and Simplified Chinese to its list of supported languages. What makes these additions significant is that neither of these languages uses the standard 26 letter Latin alphabet.
Cyrillic script can be traced back to the Greek uncial script (with additions from the Glagolitic alphabet, in case you were curious). Cyrillic is one of the most-used writing systems in the world. It is the basis of alphabets used in all of Russia, as well as Serbia and Bulgaria. As of 2011, nearly 252 million people in Europe and Asia use it as the official alphabet for their national languages. About half of those people are in Russia.
Simplified Chinese characters are standardized characters that the government of the People’s Republic of China has promoted for use in printing since the 1950s. Today, these characters are officially used in mainland China and Singapore. Simplified character forms were created by decreasing the number of strokes and standardizing the forms of a sizable proportion of traditional Chinese characters. Is it an important language? Let’s see, only about, oh, 1,349,313,700 people are using simplified Chinese in print today.
Between the Latin alphabet, Cyrillic and simplified Chinese, Datacap Taskmaster Capture can recognize the alphabets used by 51% of the world’s population spread across every continent. Even at this writing, new languages are being added. But this process of globalization is fascinating, because not only does Taskmaster need to accommodate the wide variety of symbols that represent the world’s many languages, but around the world, people also use different formats for such things listing dates, telephone numbers, and currencies. This means that all the internal rules for formatting and for automated validations that Taskmaster performs to test the accuracy of data also need to be updated and adapted to each language.
For more information about the IBM Datacap Taskmaster Capture v8.1 Release go to the IBM Datacap Taskmaster Capture webpage
. Visit us at the Information OnDemand Conference 2012
for exciting sessions and product discussions around IBM Capture and Content Management solutions.
Guest post by Evan Fitch
, IBM ECM Marketing
Remember the good old days when a software solution had to be painstakingly shoe-horned into a companies’ business just so they could get some of the functionality they originally wanted? With the edition of a lower-cost Entry Level version and an Enterprise Edition bundle, the newly released IBM Datacap Taskmaster Capture v8.1 is so flexible it might impress a yoga instructor.
Datacap Taskmaster Entry Level is a lower-cost version of Taskmaster, based on the user-friendly FastDoc Capture interface. This version can automate the capture of data fields for indexing with OCR, Identify documents by comparing them to a database of previously scanned documents, help ensure data accuracy with database look-ups and deliver data and images straight into IBM
FileNet Content Manager. These scanned documents can be exported in either image or searchable pdf format. If a customer needs a more robust capture solution, they can upgrade to the standard version of Taskmaster.
At the high end, the Datacap Taskmaster Enterprise Edition bundle provides greater support for high volume input of documents, enables both increased performance and increased capabilities, with expanded document classification capabilities using IBM Content Classification..
This feat is performed by combining Taskmaster features such as Datacap Taskmaster Capture Connector for eMail and Electronic Documents, which enables conversion of email messages and attachments, , which enables you to unpack .zip archives and convert Microsoft™ Word, Excel, Outlook, PDF, and multipage TIFF files to single page TIFF files for processing. Taskmaster Capture Connector for Fax is included which supports capture of faxes and associated metadata from fax servers. Datacap Rulerunner Enterprise was added to deliver scalability and increased performance by leveraging multiprocessor systems and high-speed fingerprint matching. The final piece of the puzzle is Content Classification,which Enables automatic document classification of text-based documents using content analytics full text analysis.
The new Datacap Taskmaster release doesn’t stop there. There are many new features and improvements including enhanced globalization with support for Simplified Chinese and Cyrillic (for the Russian market), pdated thick and thin client user interfaces to improve the user experience, and support for IBM System Dashboard for monitoring Taskmaster Capture system performance.
post by Campbell Robertson, Program Director Industry Strategy and
Market Development - Public Sector, IBM Enterprise Content Management
Post 2008, governments across the world are
forced to re-prioritize their focus and are under severe pressures to do ever
more with ever less; while expectations continue to increase. This mandate is
especially true for Public Safety organizations.
With rising population in cities,
shifting demographics, technological developments and accelerating
globalization there are increasing social and commercial risks of crime. Public
safety organizations across the globe are looking at adopting transformative
technologies to make smarter decisions, deliver results and demonstrate
Be it traditional crimes like burglary,
vandalism or mail fraud to difficult-to-trace crimes such as terrorism, money
laundering and hate crime- investigative work is highly information driven.
Traditionally, crime Investigation meant manually sifting through multiple
reports and documents scattered across multiple structured and unstructured
sources. The manual intelligence access and analysis meant a typical successful
case taking weeks or months; and public safety agencies know that time is
detrimental to success.
Combining technology and information is key to
successful crime and threat investigations, law enforcement agencies need
technology that can speed up the process of discovering, analyzing and linking
information. Content Analytics provides the capability to extract, search and
analyze crucial information from disparate sources and improve the speed and
quality of intelligence gathering. By using content analytics tools, agencies
can not only solve cases more quickly but also identify non-obvious
relationships within data that could possibly prevent a crime from happening in
the first place.
A UK law enforcement agency used IBM Content
Analytics to perform high-precision text analytics to identify phone numbers
from investigative reports which was then used to cross-reference all of the
phone numbers so that when a new document arrived, the analyst was presented
with a list of all phone numbers and for each number, a list of previous
references to that phone number. This solution would reduce analyst’s efforts
by 6 hours, which meant faster analysis of information and in the long run more
To know more about how IBM address
investigation challenges of Public Safety agencies, attend the Building an IBM i2 and
Case Manager Solution for Public Safety and Commercial Fraud and Future
Analytics Platform for Law Enforcement and Public Safety sessions at
Information OnDemand 2012 Global Conference at Las Vegas in October 2012.
Guest Blog by Deepthi Nagarajan, Category Marketing Manager - ECM(Document Imaging & Capture,Social Content Management)
I have always pondered the
phrase, “Human beings are Social animals”
until I discovered that in our own lives how much we depend on other humans.
The emergence of interactive technologies and “engagement” tools are nothing
but ways for us to reach out to other people who are around us and within our
sphere of influence when we perform different activities in our day to day
lives. People are inherently social and they want to engage with different
entities around them. This is even more so within their organizations. They are
constantly seeking for channels to communicate directly with one another and
shape their own experiences. The need to have real-time information on
different things happening around us has shaped new technologies to support it.
Organizations today have the
opportunity to use this inherent social nature of its employees to improve
their business and increase their productivity. With the world going social, employees
are looking for social tools in an environment similar to their personal social
experiences inside their enterprises to connect and collaborate. They want to
meet more people, understand their roles and constantly seek new ways to
achieve business objectives. As part of this process, they also learn more
about each other and discover common interests that give rise to communities
and opportunities to work on subjects that interest them the most. Your likes
on Facebook help you to discover people with similar interests in your network.
Similarly, your professional social network helps you to discover new people
with similar interests leveraging the information capsules they provide when
relevant to your work. This is just one thing that I discovered which has
helped me in being more productive in my job.
“Being Social” no longer has a
negative impact on employee productivity but has started to enhance it. Thanks
to Social Business tools! Wikis, Blogs and Communities have found their way in
to most organizations. With these tools, employees now have the opportunity to
“engage” in social conversations in real-time with the people around them and
extract information residing in different information silos to put them to the
best use. Let’s take a typical day in our own work life. There are many
instances in which we encounter duplication of effort or a strong appetite to
re-invent the wheel, which results from a lack of communication and the
inability to find the information that reside in disparate locations. Often, we
are frustrated with situations such as these that impact productivity to a
great extent. So do you think now that being “Social” makes an employee more
productive? The answer from me is definitely a “yes!” Employees using Social
Business tools have the opportunity to meet experts in their job area and
connect with them. Sharing of information and knowledge helps not only to achieve
near term objectives but also fosters cross-pollination of ideas with a
With organizations growing beyond
geographic boundaries, it has become an undeniable fact that businesses need a
platform to collaborate, innovate and share. But how can you optimize your
workforce with people-centric content applications? And how can you secure and
govern this social content arising from different social channels?
Come and attend the Information
on Demand 2012, to learn more on “living social” and the “future of social
content”. To learn more about ECM sessions download the ECM at IOD Agenda. Or if you're already
registered, use the SmartSite to start
planning your experience, scheduling sessions, and connecting with other
attendees and speakers.
Guest post by Julie Vaccaro, Offering Manager IBM Content Classification
How many times have you searched for something and come up
short? Searching for content over and over, with hundreds or thousands of
results, is all too commonplace. It is inefficient, ineffective and
frustrating. Popular search engines are proud of the multiple-millions of
“results” they achieve in a few milliseconds time, but is this really what we
want? Just because a search engine “can” produce thousands of results, doesn’t
mean it “should”. Most people are searching for a single result, not
thousands. That said, the purpose of
these search engines is not to give you the single piece of content that you
want, but to give you all of the potential content that you might be interested
in, especially the results that also drives advertising revenue. This scenario
is not useful in a business context.
Business users need to find a very small and relevant set of
content based on the information they have. Going back to the library example,
when I walk into a library to find a book about Java Programming, I want to be
directed to the shelves that contain only books on my subject, not books that
contain the words Java, which are out of context to the subject at hand. This is why there is a card catalog and a
Dewey Decimal System.
A business user is no different. If we are looking for
resumes for Java programmers, then we want to be given the small subset of
content relevant to Java programmers, not content that includes the word
“Java’, which could return documents that include the Indonesian island, different types of coffee
or a company that has Java in its name.
Classification systems that use Natural Language Processing
and text analysis can provide context to content and therefore, organize it
properly. Furthermore, by combining classification with enterprise search
applications, businesses can provide a robust and effective conceptual search
that delivers a highly relevant set of results.
The Bottom Line: Content must be easily accessible to those
who need it.
To know more about what Content Classification can do for your business attend the following IOD2012 sessions IBM Content Classification: The Key to Organizing your Content
and How to Integrate IBM Content Classification Technology With Enterprise Content Management
. To know more about ECM sessions at IOD and to register to attend visit the IOD ECM Forum