Customers expect anytime access to their statements and invoices. And as a company trying to engage customers better while meeting their needs quicker, you’ve probably looked into at least one electronic management solution – and rightly so; the ECM market is projected to hit nearly $8 billion by 2019, namely thanks to ECM’s ability to replace paper-driven processes with digital content delivery solutions.
But buyers beware. It’s not enough to simply meet customer expectations, such as delivering anytime access to invoices and statements digitally, for example. That’s only the first layer. Instead, a company has to ensure it’s delivering these solutions and services effectively – for both itself and the customer.
This means choosing an electronic content management solution that streamlines report distribution, automates and optimizes storage management with compression capabilities, and supports multiple platforms with a robust, scalable architecture.
And time is also of the essence. With less than 1% of companies having deployed an ECM solution, your company has an opportunity to gain a real advantage in the marketplace with stronger customer engagement and better cross-selling capability.
Read more on the importance of an ECM solution that’s secure, reliable and scalable enough for efficient content management. And why you should no longer be content with paper-driven processes: https://ibm.biz/ondemand_cb