In the past 4 weeks I have read multiple posts, spanning a few years, by ECM experts declaring the death of ECM. To clarify, none of them really meant that ECM is a dying (or dead) technology, but rather that it is transitioning.
Almost every ECM expert acknowledges that the way we have approached managing enterprise content will have to change. The change is driven by the demands of users who require a better class of enterprise application experiences; they demand the same level of simplicity and sophistication at work that they find in the various apps on their phones and tablets for their personal use.
Another key component of this change is the very nature of content: volume, variety and velocity of content creation and consumption ("Big Data"). All of us are creating more content in different formats and creating it at a rapid pace and the solutions must keep up.
2014 should be the year to drive increased adoption of ECM in new ways by understanding the users' motivation for creating and consuming content and to –
Improve the user experience - from creation through consumption to disposition
Provide a social fabric for sharing and searching content
Make content accessible over desktop, web and mobile
In the increasingly intelligent agile business climate to deliver business value with ECM we have to address these simple and critical needs of the content consumers or ECM will truly be dead.
I will continue elaborating the three needs and challenges to address them in future posts and at IBM Connect 2014 this year a lot of IBM experts will be in sunny Orlando talking about client success with IBM ECM solutions from January 26-30 and it is not too late to register.
Happy New ECM Year – Adopt a social, mobile and exceptional ECM!!!.