After 15 years of looking after Datacap’s marketing interests, I was pretty sure that I could no longer be surprised. When it comes to document capture, it’s easy to feel like you’ve seen it all. Yet, IOD 2012 was filled with surprises – and the good the kind. Since joining IBM’s ECM division in 2010, the Datacap product – with its open, rules-driven architecture – has inspired many, it seems, to extend its capabilities in all kinds of directions. It was at IOD, where the extent of all that extensibility became apparent to me.
I had the pleasure of hosting a luncheon at IOD 2012 called “The Seven Secrets of Success for Capture Engagement.” The idea being that we would invite Datacap users and prospects to a delicious lunch and then show off seven new things you can do in the Datacap environment that help our customers delight their customers. I started asking around about new Datacap applications and, suddenly, I was wondering how to keep the list to only 7.
Within the IBM technical community, our developers had come up with cool things like integrating Datacap into a Fujitsu network scanner so that anyone could walk up, push a few buttons and start capturing documents using the scanner’s touchscreen – even for verification of data. We also demonstrated how to add new documents into the Datacap Entry-Level product with just a few clicks – setting up sophisticated document ID and data validations in the process. And Datacap co-founder and software architect Noel Kropf acted out the part of a delivery driver – complete with brown shirt and shorts - who saves his company time to bill by using Datacap with an iPhone to capture signed delivery documents on the spot.
If demonstrating Mobile Capture was exciting – and it certainly had our audience of 60 customers, business partners and IBMers sitting up and taking notice – what got me revved up was seeing what our business partners had done.
IBM partner Databank showed an application they designed and installed at a bank to accelerate loan approvals for customers, which integrated a Fujitsu network scanner, Parascript advanced handprint recognition, and a real time workflow to enable a regional manager to support a branch request in minutes.
EDAC Systems, which has developed several applications with Datacap, demonstrated some enhancements they’ve made with image processing to improve text recognition – even for handprint – to enable correspondence tracking, among other uses.
European partner xft showed off its certified connector to SAP, which allows Datacap to “talk” to SAP in real time – for PO line item reconciliation during the capture process and facilitates a smooth handoff to SAP of captured data.
Imagine Solutions, IBM’s 2012 Excellence Award winner, showed a live demo of their solution for mortgage processing with Datacap that leverages IBM Content Classification to correctly identify and classify mortgage documents in a batch, which is as close to a David Copperfield magic trick as we had in Las Vegas.
All in all, we showed off 8 solutions at our luncheon and could have shown another 8 if we had the time. Tritek Solutions has built a human resources capture solution, Miria Systems has a proven P2P solution, CM Mitchell Consulting has developed capture solutions for Oracle, and CGI has built a complete healthcare document management solution with Datacap and Production Imaging Edition, called Sovera. Furthermore, Magic Lamp Software, Neocol, and R2K have enhancements of their own that would have fit nicely in our lineup of solutions for “capture engagement.”
For me, the “Seven Secrets of Success” turned out to deliver unexpected surprises about the creative and technical prowess of the new “ecosystem” of partners who have taken Datacap in new and interesting directions. I certainly did not list all the enhancements available in this short report and I can only imagine what new solutions are being put together even now.
But as they say, “surprise me.”