Modified by Deepthi Nagarajan DEEPTNAG@IN.IBM.COM
It costs a company roughly $3 to mail one single invoice or statement to a customer. Not only is that company wasting money, but wasting time for both itself and the customer as well. The customer waits days for an invoice or statement to arrive just to see their payment amount, their balance, and/or their payment history. And when the customer finally gets their statement, it’s outdated and inaccurate before the envelope is even torn open.
The company and its customer are literally not even on the same page. On the other side of that coin, a business held back by paper processes lacks a quick, efficient way to check a customer’s balance or payment history. These processes drive costs up (in both supplies and personnel) and only serve to hinder effective customer engagement.
That’s why, regardless of industry, IBM Content Manager OnDemand enables better customer engagement at lower costs by providing self-service access to bills and other information to customers. No unnecessary waiting by the mailbox.
And the company is given the same access in return for a unified vision of every customer profile. This means a company has a clear sight of its customers for targeted, digital marketing that doesn’t rely on mailing out thousands of glossy inserts. It saves time, money, resources – and a few trees in the process.
View this video to see how IBM Content Manager OnDemand helps companies across all industries ditch paper-driven processes: https://ibm.biz/cmodvideo_b
Modified by Sanjay Kupae firstname.lastname@example.org
So exactly what does IBM Content Manager OnDemand do?
In a nutshell, IBM Content Manager OnDemand generates better selling opportunities and a higher return on investment.
The benefits? A business and its customers are given instant access to information through the fast archival and retrieval of content; businesses have long-term management of data stored in a single location without the need for hard copies (driving down paper costs); and businesses can reach their customers effectively through avenues that don’t involve mailing off glossy inserts (driving down paper costs even further).
It’s all about archiving, managing and retrieving high-volumes of content efficiently and at a lower cost versus paper-based processes. It not only reduces the cost of customer service, it improves it as well.
View this video to see more on how IBM Content Manager OnDemand’s network of engagement creates better cross selling opportunities and a higher return on investment: https://ibm.biz/cmodvideo_b
The beauty of IBM Content Manager OnDemand doesn’t lie with its ability to create new cross-selling opportunities, or even provide customers with self-service capabilities. Its true beauty lies with the simple fact that it can do these things faster, more efficiently, and, well, simpler than traditional paper-based methods.
Not to mention Content Manager OnDemand’s cost-effectiveness – virtually eliminating the need for paper and postage.
And it’s also a unified platform for both customers and employees. OnDemand provides fast access to content that’s easily searchable and accessible to a wide-range of users, such as:
• Bank customers viewing their monthly statements online
• Credit card customers viewing their credit card statements
• Call-center personnel reviewing customer statements online (in the same view that’s presented to the customer)
View this video for a deeper dive into how IBM Content Manager OnDemand delivers simple solutions that drive business growth, engage customers and reduce costs: https://ibm.biz/cmodvideo_b
Modified by Scott Blau email@example.com
I have been involved in document capture for 26 years - since well before it was even called "capture." I am often asked about how I came to found Datacap. So taking advantage of my impending exit from the stage (read on for more!), I thought I would share some background on the founding of Datacap as the first true document capture software company.
The microprocessor revolution was in full swing in the mid-1980s when I joined a hospital information systems startup. We concentrated on data collection in operating rooms using what was then cutting edge: IBM PCs networked directly together with TCP/IP. We got sterilized computers into the operating rooms... but we struggled to get nurses to use them.
Turns out that not only was the nursing staff more comfortable working with pen and paper (usually on a clipboard), but they resented having to literally turn their backs on the patient - particularly when they were being asked to enter what was essentially inventory data for billing purposes (the materials and instruments being used during the course of the operation). We also had a back up system in case the PCs or the network didn't work (which was often). It used... paper.
It was in this context that I was struck down with a very nasty virus: chicken pox. You may think of chicken pox as a childhood disease with some discomfort - or even as a great opportunity to play hooky from school - but adult chicken pox, as I quickly learned, is an entirely different beast. I ran a high fever, and for several days I literally could not raise my head off the pillow.
At times I became delirious. And it was in a delirium that Datacap was born. I had visions of paper forms filled in by nurses in the OR dancing around... but, more interestingly, of the data on the pages coming unstuck from the paper and floating off. I saw individual characters very clearly and how they could be segmented to be understood by the computer as data.
Once the fever had burned itself out, I got back to work. One day not long after, a guy I had brought in to help us with some of our tougher user interface challenges showed off an early document scanner. He was building a driver to run the scanner from a Mac for another client of his. It seemed an amazing piece of equipment... and it struck me right there that if we could scan the nurses' sheets, then we could segment the characters and turn paper into data!
Once the wheels started spinning, there was no turning back. Along with Noel Kropf, the guy with the scanner, we founded Datacap and we set to work building our first product, Paper Keyboard, releasing it in 1989. It all seems so inevitable now, but at the time there were nothing but hurdles to overcome: porting to Windows 3.0, adding machine-print OCR, tying multiple machines together to distribute the work, etc., etc.. It kept a growing team of developers busy for the next two and a half decades.
And, of course, we faced increasing competition as the "forms processing" business became a recognized speciality in the quickly gowing document imaging industry. Some vendors edged into scanning and data entry automation from related areas like manual data entry (Textware, later Captiva), while some started the long transition from hardware to software (Kofax).
Eventually, Datacap became part of IBM in 2010, giving us the opportunity to put down a global footprint. What started off literally as a “vision” in a fever, has become a global reality, used by customers worldwide to ingest millions of pages each day. In some ways, for me, that fever never passed. It has energized me for years – and I like to think I have “infected” a few others. If so, then maybe my job is done. I can let a new generation of visionaries take what we have done with IBM Datacap to a new level. That's part of the reason why I decided to step aside from my current role into retirement at the end of this month, not long after I push the "Publish" button on this blog.
I still have a vision for the future of document capture, one that is increasingly mobile and distributed, and one that will make the steady transition from "on-premise" to SaaS for many customers. But I'm sharing it with you now so that you can help make it a reality while I spend some more time on my bike and doing the many things that I haven't had the opportunity to do since I first caught the Datacap bug!
Whatever I’ve done, I’d like to thank the hundreds, and probably thousands of individuals that have made the document capture space a thriving business arena. Whether you were with Datacap, with IBM, with one of our many partners, or even with a competitor (ha, I know you are reading this!), without all of you, we would not have such a vibrant and successful capture community!
Scott - @CaptureGuru
Nearly 90% of customers would abandon your company after a bad customer service experience1. That’s a pretty hefty stat, but not necessarily a surprising one.
And that stat may not be limited to just a negative customer service experience.
Customers have grown accustomed to instant service. Gone are the days of waiting in line or watching for statements to be delivered through post; customers want to see and pay their bills in the time it takes them to check their email. And if a business isn’t providing this easy accessibility, customers could be prone to jump ship to someone who does.
But take this as good news – because businesses and their customers want the same thing. Providing customers with instant self-service access to their bills and invoices is an opportunity to drive better customer engagement without the unnecessary costs of paper and postage. Businesses will discover new cross-selling opportunities while providing the self-service your customers expect.
In other words, by giving customers the instant gratification they want, businesses can get the customer engagement they need. View this video to see how IBM Content Manager OnDemand enables an efficient, cost-effective approach to do just that: https://ibm.biz/cmodvideo_b
1 Gartner Research. The Eight Building Blocks of CRM: Customer Experience, Feb. 14th, 2013
Modified by Sanjay Kupae firstname.lastname@example.org
Last week my friend and colleague Noah Kuttler (@noahgk) pointed me to the Apple holiday ad and we talked about how intuitive technology is key to adoption.
This is as true for consumer technology as it is for the business applications that you are building. Your business users are demanding similar ease of use to what they find in consumer applications and if they don’t find it in-house they will increasingly use those consumer applications to do their jobs; even if they aren't provisioned by your IT office; Which opens up many regulatory and compliance challenges.
ECM experts have citied that one of the biggest reasons for lower adoption of ECM solutions is the cumbersome user experience for creating and consuming enterprise content.
Most ECM applications do not factor the motivation of the user for creating, sharing and consuming content. To that point, most users have markedly better experience creating and consuming personal content than they are with business content- they can create content when they like, share it with anyone they please and consume it from wherever and whenever from any number of devices.
Bottom line: There is an urgent need to bring the same levels of simplicity and intuitiveness to your existing ECM applications and this will be a priority for most IT organizations in 2014.
IBM is successfully supporting its customers drive this change with its Content Navigator offering, which lets all existing IBM repository customers acquire and adopt it to provide a modern clean intuitive user interface to all CMIS complaint repositories that a business has deployed.
IBM Content Navigator bridges the usability gap that most ECM applications suffer from and brings them into this new Social and Mobile world. It makes creating, collaborating and accessing content that much easier.
We will be talking more about Content Navigator and Social Content Management at this year’s IBM Connect 2014 conference, it is not too late to register and attend this event. ECM experts from IBM, Partners will be on hand to talk about your content challenges and get you started on a Smarter Content journey.
See you in Orlando!!!
In the past 4 weeks I have read multiple posts, spanning a few years, by ECM experts declaring the death of ECM. To clarify, none of them really meant that ECM is a dying (or dead) technology, but rather that it is transitioning.
Almost every ECM expert acknowledges that the way we have approached managing enterprise content will have to change. The change is driven by the demands of users who require a better class of enterprise application experiences; they demand the same level of simplicity and sophistication at work that they find in the various apps on their phones and tablets for their personal use.
Another key component of this change is the very nature of content: volume, variety and velocity of content creation and consumption ("Big Data"). All of us are creating more content in different formats and creating it at a rapid pace and the solutions must keep up.
2014 should be the year to drive increased adoption of ECM in new ways by understanding the users' motivation for creating and consuming content and to –
Improve the user experience - from creation through consumption to disposition
Provide a social fabric for sharing and searching content
Make content accessible over desktop, web and mobile
In the increasingly intelligent agile business climate to deliver business value with ECM we have to address these simple and critical needs of the content consumers or ECM will truly be dead.
I will continue elaborating the three needs and challenges to address them in future posts and at IBM Connect 2014 this year a lot of IBM experts will be in sunny Orlando talking about client success with IBM ECM solutions from January 26-30 and it is not too late to register.
Happy New ECM Year – Adopt a social, mobile and exceptional ECM!!!.
"At the IBM Connect 2014 conference on January 26 - 30, you will witness the convergence of S3!"
That's what voice over artist and actor Miguel Ferrer would say in a deep voice as explosions appeared on camera, but we all agreed it was a bit too much.
Which is not to say that there still are not three awesome things that are about to happen at IBM Connect 2014; and they all begin with the letter 'S.'
Last week, the entire United States of America was assaulted by cold weather. Except for Florida.
As all 48 states, including California, wore blue on the weather map it was Florida that remained a nice orange/red (and it of course prompted a fun "We Hate Florida" meme).
As a former resident of Florida, I can tell you that in January there's no better place to be than the "Sunshine State."
The way that knowledge workers are collaborating and sharing content is continuing to shape how we define what enterprise content management needs to be for our customers.
The document that your user could access two years ago isn't as important as the document they can share today. Or the document that they will collaborate on tomorrow. On the desktop and across mobile devices. Content will be driving what they do and the way you deploy your solutions will be critical for their success.
The theme of the conference this year is "energizing life's work" and as an ECM practitioner it's a great opportunity to learn about new ways to connect people and teams inside and outside your organization to share and innovate with content.
There are a number of things we have planned for ECM at IBM Connect 2014 including exciting sessions with everyone's favorite experience platform IBM Content Navigator as well as other ECM solutions, a keynote from Doug Hunt and a mobile demo that you're going to want to see in person.
The last 'S' is for Scott Adams, creator of Dilbert! To put it in perspective, Dilbert.com went online in 1995 and was the first syndicated comic strip to also be available on the Internet. Adams was 'social' before we had a word for it. I have no doubt that he'll be funny and we'll all be entertained, but he's also one of the trailblazers of what we do around how, where and why we share content.
Nice weather. Learning about social content management. Dilbert. What are you waiting for?
Session previews are live and registration is open . We look forward to seeing you there.
The OnDemand User Group (ODUG) is opening its annual meeting to a wider audience through a special live webcast from IBM's Information On Demand Conference in Las Vegas on November 7, 2013. As a user of IBM Content Manager On Demand(CMOD), you are invited to attend the session and learn more about ODUG.
When: Thursday, Nov 7, 2013, beginning at 8:30 AM PT / 11:30 AM ET
Hear AT&T and other users talk about Enhanced Retention with CMOD
See what the new IBM Content Navigator can do for CMOD
Learn Information Lifecycle and Governance Best Practices for CMOD from other users
Where: Mandalay Bay Convention Center South in Tropics B
While the annual ODUG meeting has always focused on technical topics, this year the ODUG Board has selected an agenda for live broadcast to a wider audience to bring the benefits of shared experiences and peer networking to more CMOD users.
Several sessions throughout the day will be available to you online:
If you are not able to attend in person, you can register to attend several online sessions below.
8:30 AM - 9:30 AM PT / 11:30 AM - 12:30 PM ET - The New IBM Content Navigator
IBM's Senior Product Manager Ian Story will lead a guided tour of the new IBM Content Navigator and its benefits to CMOD users, including Mobile ECM capabilities, CM8 and CMOD federation, e-Client/pClient replacement functions and much more. Click here to register for this session
1:30 PM - 2:15 PM PT / 4:30 - 5:15 PM ET - Enhanced Retention Panel Discussion
AT&T's Benny Ormson will lead a panel discussion consisting of other CMOD users who have deployed Enhanced Retention features in CMOD.Click here to register for this session
3:45 PM - 4:30 PM PT - 6:45 PM - 7:30 PM ET - Lifecycle Governance Panel Discussion
Lorilei Puthuff of BlueCross BlueShield of South Carolina will lead a panel discussion on best practices for Defensible Disposal and Governance on CMOD. Click here to register for this session.
OR if you think you may want attend IBM Information On Demand this year, click here to register for the conference.
There are CMOD sessions, special events and other CMOD users at IOD who would love to meet you!
Modified by Neil Parrott email@example.com
We have all experienced bad or indifferent customer service. Immediate reactions may include frustration and anger. This may be followed by a focused effort to seek out an alternative product or service provider.
But, the longer term repercussions may be much more serious for an organization. Customers may share their bad experiences with colleagues and friends. Truly awful experiences may result in derogatory blog posts and social media broadasts accessible to anyone with an internet connection.
The flip side is that good customer service can benefit an organization like never before. As this Time – Business and Money article states “We live in an age where a business can thrive or die based on how it understands and approaches customer engagement”. Customer Service, the stakes have never been higher.
I encourage you to read this post by David Jenness which discusses how happy employees can improve customer service. Plus, details about Information On Demand (IOD) conference tracks that will discuss how IBM Content Manager OnDemand is being used to Optimize Customer Communications and Self-Service.
When we talk about Social uses of Enterprise Content Management (ECM) solutions, I immediately am reminded of Len Schlessinger. Back in the late 1980s, I was writing speeches for corporate CEOs. It forced me to stay very current on business theory and practices. For one assignment, the CEO of Arrow Electronics, a highly intelligent fellow with degrees from Harvard Law School and Harvard Business School, lent me a cassette tape of a lecture he had attended at Harvard. I popped the tape in and I haven’t thought about customer service in the same way since.
Leonard (Len) Schlessinger was the professor and his topic was customer service and he began by telling stories of good and bad customer experiences. Before joining the faculty at Harvard, he had been the CEO of an American coffee and pastry chain called Au Bon Pain. His stories came from his experiences as CEO and later as a consultant to many organizations in the fast food business.
In story after story, he portrayed the “moments of truth” between customer and customer-facing employee, driving home the point that the long term success of a brand hinges on the quality of the interaction at the “counter.” At Au Bon Pain, Schlessinger began to educate employees on the “value of the customer.” A woman may stop in for coffee and pastry on the way to work and spend $4. Yet if that woman returns 3 days a week, she spends $12. Over 50 weeks in a year, she’ll spend $600. And over 5 years, her loyalty will add up to $3,000. Schlessinger encouraged his employees to look at customers as a long term revenue stream.
Then he discovered something that seemed to contradict the philosophy of every fast food chain.
While most fast food restaurants are designed for interchangeable minimum wage employees, Schlessinger discovered that customer service levels went up when he rewarded employees with responsibility, provided a great work environment, and tools that empowered them to deliver customer satisfaction. When employees like a company, they stay longer, learn more about the products and services, and have a personal stake in making the customer happy. Schlessinger’s revelation is spelled out in the book he co-authored, “The Service Profit Chain.”
Of course, there’s a lot of moving parts in a program to deliver service excellence. A key part of it is providing tools that enable employees to work together better and that's where ECM comes in. Schlessinger emphasized the importance of giving customer-facing employees capabilities to help them anticipate and deliver satisfying responses to customers. This is something that IBM has put a lot of thought into as well. One of the tools that IBM has been providing for 20 years is IBM Content Manager OnDemand, a platform for managing customer inquiries on the invoices and statements they receive.
At IBM’s Information On Demand (IOD) conference (Nov. 4-7), you can attend sessions on Content Manager OnDemand, which gives Customer Service Reps (CSRs) in the call center access to images of the invoices and statements that customers most often call about at a single click. Now customers and CSRs are looking at the same documents. For example, attend session ECG-1518A – “Optimizing Customer Communications and Self-Service With High Performance” and make sure that your organization has the Social tools to deliver real customer service excellence.
If you have already signed up for IOD, use the IOD Agenda Builder.
If you haven’t signed up to attend yet, visit the IOD registration page and I hope to see you there!
Are you the LOB Manager or LOB Director, the CTO or the IT Director in your organization? Then the ACM tracks in the ECM Forum are for you. You will learn how to combine information, process and people to provide a complete view of case information and achieve optimized outcomes.
We will be showcasing some of the exciting stuff throughout the course of the event and I am sure you will have your brain stretched with the amount of takeaways we have in store for you! You will learn about the latest solutions and best practices for quickly using content and process management with advanced analytics, business rules, collaboration and social software to help drive better decisions.
Listen to these customer speakers:
Texas Office of the Attorney General: will share how IBM Case Manager helped streamline victims of crime compensation claims at the Texas OAG.
Turner Industries: will share how they are using IBM Case Manager to manage their quality assurance processes.
Great West Life: will share how to resolve multiple business challenges with IBM Case Manager in concert with IBM Business Partner, Ultera’s solution for insurance.
Do plan to attend these top sessions:
Please visit the EXPO to learn more about IBM Case Manager and Case Management Solutions:
§ Stop by the Case Management pedestals to learn more about IBM Case Manager 5.2 and how it enables mobile solutions
§ See 15+ Business Partners at the EXPO with case management solutions
§ Visit the Smarter Process pedestal
§ Come see the Case Manager and Content Navigator demo at the Demo Gallery
Do not miss our exciting Business Partner solutions:
Adjacent: Award-winning Texas OAG’s Crime Victim Services Division solution to manage the victim application process, eligibility determination, case management and more.
Pyramid Solutions: A new Cloud/SaaS offering built on IBM Case Manager 5.2 from Pyramid Solutions.
IPD: Complex claims solutions: Transforming your operations using IBM Case Manager.
I would really encourage all of you reading this to view the entire IBM ECM ACM Agenda and use the session builder tool to build your personal agenda. So go ahead and put the exciting ACM sessions on your calendar as must do activities. Hope to meet with you at a bigger, better and exciting Information OnDemand Conference 2013
Modified by Scott Blau firstname.lastname@example.org
As a continuation from my previous post, here are some fundamental questions to ask yourself - and others - as you embark on a distributed capture endeavor:
Is it “Usable?”
An intuitive user-interface is essential to facilitate distributed capture. Typically, the people receiving documents are customer-facing, not dedicated and trained capture operators. The solution should provide a clear and simple series of steps to that assure a legible document image…
Can it be “Read?”
A poor image quality or, worse, partially-captured document, will quickly undermine the benefits of distributed capture, especially downstream when it comes time to extract data with optical character recognition (OCR). This is where most mobile telephone cameras struggle to create high enough quality images to avoid laborious manual effort later in the process. For a step up in quality, select a portable scanner – some are no larger than a thick ruler – that attaches to a laptop or mobile device.
What document is it?
The first, most important, piece of information about any scan, is the identity of the document itself. Is it an application, a claim, a change-of-address, etc? That question might be answered by manual input from the person who scanned or took the picture of the document, but it also might be automated through automatic document classification. Remember, your mobile and distributed workforce are not trained capture professionals, so take a belt and suspenders strategy on this one…
Is it Accurate?
Determining the accuracy of content extracted from a document is of prime importance. Whether the extraction is manual, or automated with OCR, you need a set of checks and balances to assure users that the solution can be relied upon. For example, if the software is uncertain, how does it notify a user, and which user is it that gets notified?
Is it Safe?
The security of data is essential to consider, especially when handling customer or other sensitive data. Distributed capture must be considered moving capture into high-risk environments. Make sure you understand what the risk exposure is if a mobile device is lost or stolen in the field.
Is it Faster?
The speed at which the captured document is transferred from the mobile device to your repository or LOB system determines the speed at which it can be processed by the application. The old saying, “a chain is only as strong as its weakest link,” comes into play here. If there is, in fact, a bandwidth limitation for remote users, then the advantages of capturing remotely may be lost in the transfer.
Is it Capable of Handling Anything a User Throws at it?
There are always exceptions and how you manage them is the test of a capture system. Can you add attachments? Can you add a new document you weren’t expecting? Can you annotate a document or route it to a supervisor for review? The closer you are to the customer, the more exceptions you will encounter, so make sure you have the flexibility to handle the unexpected.
Will it work for me?
In most cases, a mobile capture solution will both archive the document images, and route them into a line of business system – as fast as possible for customer satisfaction. For example, an invoice, resume, or contract will be sent to the ERP system. An insurance claim will be forwarded for adjudication. A loan application may link to a case management system, where underwriters will review. A medical document will be appended to the patient’s electronic health record. Make sure your distributed capture system can connect to your business systems and deliver image and data seamlessly.
After all these years in the capture business, I thought things had settled down. People have been saying that document capture is a “mature” technology. And, of course, it is, but the world is changing around us, creating new opportunities. So don’t be shy: if you see a way to shorten the cycles, to deliver better customer service, to improve vendor relations, or to change just about any existing process by capturing documents sooner at distributed/remote locations, then take advantage of the opportunity. Just ask the right questions - and get credible answers – as you navigate to a successful implementation.
Note: An earlier version of this post appeared in April 2013 on John Mancini's Digital Landfill blog.
Follow me on Twitter @CaptureGuru
Are you looking forward to an effective way to collaborate, leverage expertise and business critical knowledge from any device on any platform? If yes, then the Social Content Management (SCM) track in the ECM forum is the right place to be.
Today, a great deal of content is presented in a variety of social forums on mobile devices, the desktop and the web, and businesses need to exploit that content while ensuring proper governance. Join us IBM and ECM industry experts for compelling conversations on how you can take your business to a whole new level: a social business level.
IOD will be host to some very interesting sessions covering social collaboration and how to deliver trusted content to smart devices and tablets across IBM and CMIS compliant repositories.
Visit IOD and leverage this opportunity to network with peers, know more about the latest technology trends, challenges and case studies in social content management, customer experiences, expert opinions and a lot more.
We recommend you attend the following sessions on Social Content Management:
ESC-3566A A Global Social Collaboration and Content Management Architecture and Deployment Strategy, Wednesday, Nov. 6, 1:45 PM-2:45 PM, Lagoon GH
ESC-3354A: Prudential: Using the Best of Both Worlds, Content and Social, Wednesday, Nov.6, 11:15 AM-12:15 PM, Lagoon F
ESC-3305A: Living Social: It Is Not Just About the Conversations and Topics, Monday, Nov.4, 11:30 AM-12:30PM, Lagoon GH
ECG 3754A: IBM Enterprise Content Management Products and Solutions Strategy, Monday, Nov. 4, 3:30-4:30PM, South Seas F
Also IOD provides you a one-time opportunity to meet 1:1 with IBM executives, subject matter experts and innovative IBM Business Partners. Talk strategy with ECM business leaders, such as Doug Hunt, John Murphy and Carol.Z. Taylor or take a deep dive into SCM with experts from our product and technical teams, including Ian Story, Cengiz Satir and Steve Studer. Don’t miss out!
Learn more about Information on Demand
Modified by Scott Blau email@example.com
It’s a given: the sooner you convert a paper document into an electronic image, the faster, more accurately, and less expensively you process it. Obvious though it may have been, over the 20+ years I’ve been in this business it’s not been an easy insight to act upon.
In the era of MFPs (multifunction peripherals), mobile phones and mobile data plans, it’s easy to forget how tentative data connectivity was even a short time ago. Even in a commercial setting, banks with branches, insurers with independent brokers, in fact, any organization with far-flung activities, all had big concerns about wide-area bandwidth. Scanning of documents and sending them “over the wire” from remote locations was seen as a luxury.
That perspective is changing – fast.
Converting a paper document to digital image as soon as the document is received, or even created, is a strategy now within reach of most organizations, in most parts of the world. It's called distributed document capture. It’s different from the old model of centralized capture, where everything is sent to a central processing center.
The good news is that there are now low-cost desktop scanners, mobile scanners, multi-function peripherals (MFPs), and more than a billion smart phones worldwide that can operate as a capture device. The bad news is that it’s not so simple as simply snapping a photo to be successful with distributed capture. Before you invest in a solution, you need to prepare yourself by asking some key questions... I'm putting some together to share with you in my next post.
Follow me on Twitter @CaptureGuru