Modified by Sanjay Kupae firstname.lastname@example.org
So exactly what does IBM Content Manager OnDemand do?
In a nutshell, IBM Content Manager OnDemand generates better selling opportunities and a higher return on investment.
The benefits? A business and its customers are given instant access to information through the fast archival and retrieval of content; businesses have long-term management of data stored in a single location without the need for hard copies (driving down paper costs); and businesses can reach their customers effectively through avenues that don’t involve mailing off glossy inserts (driving down paper costs even further).
It’s all about archiving, managing and retrieving high-volumes of content efficiently and at a lower cost versus paper-based processes. It not only reduces the cost of customer service, it improves it as well.
View this video to see more on how IBM Content Manager OnDemand’s network of engagement creates better cross selling opportunities and a higher return on investment: https://ibm.biz/cmodvideo_b
The beauty of IBM Content Manager OnDemand doesn’t lie with its ability to create new cross-selling opportunities, or even provide customers with self-service capabilities. Its true beauty lies with the simple fact that it can do these things faster, more efficiently, and, well, simpler than traditional paper-based methods.
Not to mention Content Manager OnDemand’s cost-effectiveness – virtually eliminating the need for paper and postage.
And it’s also a unified platform for both customers and employees. OnDemand provides fast access to content that’s easily searchable and accessible to a wide-range of users, such as:
• Bank customers viewing their monthly statements online
• Credit card customers viewing their credit card statements
• Call-center personnel reviewing customer statements online (in the same view that’s presented to the customer)
View this video for a deeper dive into how IBM Content Manager OnDemand delivers simple solutions that drive business growth, engage customers and reduce costs: https://ibm.biz/cmodvideo_b
Nearly 90% of customers would abandon your company after a bad customer service experience1. That’s a pretty hefty stat, but not necessarily a surprising one.
And that stat may not be limited to just a negative customer service experience.
Customers have grown accustomed to instant service. Gone are the days of waiting in line or watching for statements to be delivered through post; customers want to see and pay their bills in the time it takes them to check their email. And if a business isn’t providing this easy accessibility, customers could be prone to jump ship to someone who does.
But take this as good news – because businesses and their customers want the same thing. Providing customers with instant self-service access to their bills and invoices is an opportunity to drive better customer engagement without the unnecessary costs of paper and postage. Businesses will discover new cross-selling opportunities while providing the self-service your customers expect.
In other words, by giving customers the instant gratification they want, businesses can get the customer engagement they need. View this video to see how IBM Content Manager OnDemand enables an efficient, cost-effective approach to do just that: https://ibm.biz/cmodvideo_b
1 Gartner Research. The Eight Building Blocks of CRM: Customer Experience, Feb. 14th, 2013
Modified by Sanjay Kupae email@example.com
Last week my friend and colleague Noah Kuttler (@noahgk) pointed me to the Apple holiday ad and we talked about how intuitive technology is key to adoption.
This is as true for consumer technology as it is for the business applications that you are building. Your business users are demanding similar ease of use to what they find in consumer applications and if they don’t find it in-house they will increasingly use those consumer applications to do their jobs; even if they aren't provisioned by your IT office; Which opens up many regulatory and compliance challenges.
ECM experts have citied that one of the biggest reasons for lower adoption of ECM solutions is the cumbersome user experience for creating and consuming enterprise content.
Most ECM applications do not factor the motivation of the user for creating, sharing and consuming content. To that point, most users have markedly better experience creating and consuming personal content than they are with business content- they can create content when they like, share it with anyone they please and consume it from wherever and whenever from any number of devices.
Bottom line: There is an urgent need to bring the same levels of simplicity and intuitiveness to your existing ECM applications and this will be a priority for most IT organizations in 2014.
IBM is successfully supporting its customers drive this change with its Content Navigator offering, which lets all existing IBM repository customers acquire and adopt it to provide a modern clean intuitive user interface to all CMIS complaint repositories that a business has deployed.
IBM Content Navigator bridges the usability gap that most ECM applications suffer from and brings them into this new Social and Mobile world. It makes creating, collaborating and accessing content that much easier.
We will be talking more about Content Navigator and Social Content Management at this year’s IBM Connect 2014 conference, it is not too late to register and attend this event. ECM experts from IBM, Partners will be on hand to talk about your content challenges and get you started on a Smarter Content journey.
See you in Orlando!!!
In the past 4 weeks I have read multiple posts, spanning a few years, by ECM experts declaring the death of ECM. To clarify, none of them really meant that ECM is a dying (or dead) technology, but rather that it is transitioning.
Almost every ECM expert acknowledges that the way we have approached managing enterprise content will have to change. The change is driven by the demands of users who require a better class of enterprise application experiences; they demand the same level of simplicity and sophistication at work that they find in the various apps on their phones and tablets for their personal use.
Another key component of this change is the very nature of content: volume, variety and velocity of content creation and consumption ("Big Data"). All of us are creating more content in different formats and creating it at a rapid pace and the solutions must keep up.
2014 should be the year to drive increased adoption of ECM in new ways by understanding the users' motivation for creating and consuming content and to –
Improve the user experience - from creation through consumption to disposition
Provide a social fabric for sharing and searching content
Make content accessible over desktop, web and mobile
In the increasingly intelligent agile business climate to deliver business value with ECM we have to address these simple and critical needs of the content consumers or ECM will truly be dead.
I will continue elaborating the three needs and challenges to address them in future posts and at IBM Connect 2014 this year a lot of IBM experts will be in sunny Orlando talking about client success with IBM ECM solutions from January 26-30 and it is not too late to register.
Happy New ECM Year – Adopt a social, mobile and exceptional ECM!!!.
"At the IBM Connect 2014 conference on January 26 - 30, you will witness the convergence of S3!"
That's what voice over artist and actor Miguel Ferrer would say in a deep voice as explosions appeared on camera, but we all agreed it was a bit too much.
Which is not to say that there still are not three awesome things that are about to happen at IBM Connect 2014; and they all begin with the letter 'S.'
Last week, the entire United States of America was assaulted by cold weather. Except for Florida.
As all 48 states, including California, wore blue on the weather map it was Florida that remained a nice orange/red (and it of course prompted a fun "We Hate Florida" meme).
As a former resident of Florida, I can tell you that in January there's no better place to be than the "Sunshine State."
The way that knowledge workers are collaborating and sharing content is continuing to shape how we define what enterprise content management needs to be for our customers.
The document that your user could access two years ago isn't as important as the document they can share today. Or the document that they will collaborate on tomorrow. On the desktop and across mobile devices. Content will be driving what they do and the way you deploy your solutions will be critical for their success.
The theme of the conference this year is "energizing life's work" and as an ECM practitioner it's a great opportunity to learn about new ways to connect people and teams inside and outside your organization to share and innovate with content.
There are a number of things we have planned for ECM at IBM Connect 2014 including exciting sessions with everyone's favorite experience platform IBM Content Navigator as well as other ECM solutions, a keynote from Doug Hunt and a mobile demo that you're going to want to see in person.
The last 'S' is for Scott Adams, creator of Dilbert! To put it in perspective, Dilbert.com went online in 1995 and was the first syndicated comic strip to also be available on the Internet. Adams was 'social' before we had a word for it. I have no doubt that he'll be funny and we'll all be entertained, but he's also one of the trailblazers of what we do around how, where and why we share content.
Nice weather. Learning about social content management. Dilbert. What are you waiting for?
Session previews are live and registration is open . We look forward to seeing you there.
The OnDemand User Group (ODUG) is opening its annual meeting to a wider audience through a special live webcast from IBM's Information On Demand Conference in Las Vegas on November 7, 2013. As a user of IBM Content Manager On Demand(CMOD), you are invited to attend the session and learn more about ODUG.
When: Thursday, Nov 7, 2013, beginning at 8:30 AM PT / 11:30 AM ET
Hear AT&T and other users talk about Enhanced Retention with CMOD
See what the new IBM Content Navigator can do for CMOD
Learn Information Lifecycle and Governance Best Practices for CMOD from other users
Where: Mandalay Bay Convention Center South in Tropics B
While the annual ODUG meeting has always focused on technical topics, this year the ODUG Board has selected an agenda for live broadcast to a wider audience to bring the benefits of shared experiences and peer networking to more CMOD users.
Several sessions throughout the day will be available to you online:
If you are not able to attend in person, you can register to attend several online sessions below.
8:30 AM - 9:30 AM PT / 11:30 AM - 12:30 PM ET - The New IBM Content Navigator
IBM's Senior Product Manager Ian Story will lead a guided tour of the new IBM Content Navigator and its benefits to CMOD users, including Mobile ECM capabilities, CM8 and CMOD federation, e-Client/pClient replacement functions and much more. Click here to register for this session
1:30 PM - 2:15 PM PT / 4:30 - 5:15 PM ET - Enhanced Retention Panel Discussion
AT&T's Benny Ormson will lead a panel discussion consisting of other CMOD users who have deployed Enhanced Retention features in CMOD.Click here to register for this session
3:45 PM - 4:30 PM PT - 6:45 PM - 7:30 PM ET - Lifecycle Governance Panel Discussion
Lorilei Puthuff of BlueCross BlueShield of South Carolina will lead a panel discussion on best practices for Defensible Disposal and Governance on CMOD. Click here to register for this session.
OR if you think you may want attend IBM Information On Demand this year, click here to register for the conference.
There are CMOD sessions, special events and other CMOD users at IOD who would love to meet you!
Are you the LOB Manager or LOB Director, the CTO or the IT Director in your organization? Then the ACM tracks in the ECM Forum are for you. You will learn how to combine information, process and people to provide a complete view of case information and achieve optimized outcomes.
We will be showcasing some of the exciting stuff throughout the course of the event and I am sure you will have your brain stretched with the amount of takeaways we have in store for you! You will learn about the latest solutions and best practices for quickly using content and process management with advanced analytics, business rules, collaboration and social software to help drive better decisions.
Listen to these customer speakers:
Texas Office of the Attorney General: will share how IBM Case Manager helped streamline victims of crime compensation claims at the Texas OAG.
Turner Industries: will share how they are using IBM Case Manager to manage their quality assurance processes.
Great West Life: will share how to resolve multiple business challenges with IBM Case Manager in concert with IBM Business Partner, Ultera’s solution for insurance.
Do plan to attend these top sessions:
Please visit the EXPO to learn more about IBM Case Manager and Case Management Solutions:
§ Stop by the Case Management pedestals to learn more about IBM Case Manager 5.2 and how it enables mobile solutions
§ See 15+ Business Partners at the EXPO with case management solutions
§ Visit the Smarter Process pedestal
§ Come see the Case Manager and Content Navigator demo at the Demo Gallery
Do not miss our exciting Business Partner solutions:
Adjacent: Award-winning Texas OAG’s Crime Victim Services Division solution to manage the victim application process, eligibility determination, case management and more.
Pyramid Solutions: A new Cloud/SaaS offering built on IBM Case Manager 5.2 from Pyramid Solutions.
IPD: Complex claims solutions: Transforming your operations using IBM Case Manager.
I would really encourage all of you reading this to view the entire IBM ECM ACM Agenda and use the session builder tool to build your personal agenda. So go ahead and put the exciting ACM sessions on your calendar as must do activities. Hope to meet with you at a bigger, better and exciting Information OnDemand Conference 2013
Are you looking forward to an effective way to collaborate, leverage expertise and business critical knowledge from any device on any platform? If yes, then the Social Content Management (SCM) track in the ECM forum is the right place to be.
Today, a great deal of content is presented in a variety of social forums on mobile devices, the desktop and the web, and businesses need to exploit that content while ensuring proper governance. Join us IBM and ECM industry experts for compelling conversations on how you can take your business to a whole new level: a social business level.
IOD will be host to some very interesting sessions covering social collaboration and how to deliver trusted content to smart devices and tablets across IBM and CMIS compliant repositories.
Visit IOD and leverage this opportunity to network with peers, know more about the latest technology trends, challenges and case studies in social content management, customer experiences, expert opinions and a lot more.
We recommend you attend the following sessions on Social Content Management:
ESC-3566A A Global Social Collaboration and Content Management Architecture and Deployment Strategy, Wednesday, Nov. 6, 1:45 PM-2:45 PM, Lagoon GH
ESC-3354A: Prudential: Using the Best of Both Worlds, Content and Social, Wednesday, Nov.6, 11:15 AM-12:15 PM, Lagoon F
ESC-3305A: Living Social: It Is Not Just About the Conversations and Topics, Monday, Nov.4, 11:30 AM-12:30PM, Lagoon GH
ECG 3754A: IBM Enterprise Content Management Products and Solutions Strategy, Monday, Nov. 4, 3:30-4:30PM, South Seas F
Also IOD provides you a one-time opportunity to meet 1:1 with IBM executives, subject matter experts and innovative IBM Business Partners. Talk strategy with ECM business leaders, such as Doug Hunt, John Murphy and Carol.Z. Taylor or take a deep dive into SCM with experts from our product and technical teams, including Ian Story, Cengiz Satir and Steve Studer. Don’t miss out!
Learn more about Information on Demand
Modified by Scott Blau firstname.lastname@example.org
It’s a given: the sooner you convert a paper document into an electronic image, the faster, more accurately, and less expensively you process it. Obvious though it may have been, over the 20+ years I’ve been in this business it’s not been an easy insight to act upon.
In the era of MFPs (multifunction peripherals), mobile phones and mobile data plans, it’s easy to forget how tentative data connectivity was even a short time ago. Even in a commercial setting, banks with branches, insurers with independent brokers, in fact, any organization with far-flung activities, all had big concerns about wide-area bandwidth. Scanning of documents and sending them “over the wire” from remote locations was seen as a luxury.
That perspective is changing – fast.
Converting a paper document to digital image as soon as the document is received, or even created, is a strategy now within reach of most organizations, in most parts of the world. It's called distributed document capture. It’s different from the old model of centralized capture, where everything is sent to a central processing center.
The good news is that there are now low-cost desktop scanners, mobile scanners, multi-function peripherals (MFPs), and more than a billion smart phones worldwide that can operate as a capture device. The bad news is that it’s not so simple as simply snapping a photo to be successful with distributed capture. Before you invest in a solution, you need to prepare yourself by asking some key questions... I'm putting some together to share with you in my next post.
Follow me on Twitter @CaptureGuru
Modified by Deepthi Nagarajan email@example.com
Ian Story,Senior Product Manager - Enterprise Content Management,IBM
Something struck me the other day - I haven't used a thumb drive in a long time. These little devices used to be staples of our digital lives, and I'm sure I still have one or two floating around in my briefcase somewhere, yet I couldn't tell you the last time I needed one. In today's connected world, I access content when I need to, where I need to, from whatever device I happen to be on. If I need to send a presentation to someone, I share it via a secure link, instead of copying it onto a thumb drive that will get me into trouble if it falls into the wrong hands. If I need to take a document with me on the road, I sync it to my mobile device, or pull it down for offline editing, and never think twice about it.
I don't think this is just me, in fact, I know it is not - in my job as a Product Manager here at IBM, I talk with our clients and prospects many times a week. They are all doing the same sort of thing, and for our customers, it has never been easier to work with your content wherever you happen to be, thanks to IBM Content Navigator. Content Navigator includes Worklight - our cross platform mobile toolkit; it also includes IBM QuickFile for secure file transfer of any document from your ECM system to anyone in the world. Better still, Content Navigator is available on whatever device you need it on, whether it's an iPhone or your laptop in Microsoft Office or an HTML5 web browser on the latest tablet - providing secure access to your content wherever and whenever you need it. And, with both the Worklight toolkit and a native app for iOS, to say nothing of the aforementioned HTML5 UI that works on any modern mobile device, making your content mobile has never been easier.
So, while the thumb drive is dead, I'm not mourning its loss. I'm happy to not worry about losing the latest secret documents on a tiny thumb drive that may fall out of my pocket in a taxi (at least if I lose my mobile phone, I can remote wipe it). Besides, think of all that extra flash memory manufacturing capacity that can be put to a much better use, like building solid state drives for computers, tablets and phones - giving them that instant-on feeling and being much more rugged and less prone to drives failing. Imagine what the world would be like without solid state drives, with a big excess of flash memory capacity that was being built for thumb drives, sitting around with no place to go...ever plugged a thumb drive into your iPad? Nope, me neither. Yet, on a daily basis, I work with my latest documents, collaborating with my peers all around the world, right there on my iPad, even when I'm disconnected on a plane (which happens less and less these days, in-flight Wi-Fi is almost as cool as Content Navigator). Long live mobile enterprise content management, good bye and good riddance to all the amusing keychain drives with various blinking lights, logos, shaped like little animals and so forth.
And last but not least, since I mentioned the boon of in-flight Wi-Fi above, it made me think of going places on airplanes. If you're still reading this, you should be planning to take a plane (or if you're close enough, some other form of transportation like a taxi or ride a horse or something) to Las Vegas in November, to our Information On Demand conference.
Here are some sessions that you should not miss.
ECG-1536A: IBM Content Navigator: The Enterprise Content Management User Experience,Date:6th November 11:15 AM – 12:15 PM, Mandalay Bay H
EIC-1664A: Creating Enterprise Content Management Mobile Applications Using IBM Worklight and IBM Content Navigator,Date: 6th November, 2013, 3:00 PM-4:00 PM,Location: Lagoon AB
EIC-1788A: Enterprise Content Management Mobile Update and Roundtable, Date: 6th November, 2013,10:00 AM-11:00 AM,Location: Lagoon GH
You can see some of this amazing enterprise content management technology for yourself and also a featured demonstration of ECM and mobile in the ECM keynote at the conference.
I'll be there, maybe I'll even hand out a few antique thumb drives as souvenirs - relics from a day long gone!
Learn More about Information On Demand
Modified by Sanjay Kupae firstname.lastname@example.org
As our team finalizes our presence at IOD 2013, we're excited about the sessions we're conducting around content analytics that we want to be sure you get them onto your schedule so you're not left standing outside what will be some of the best sessions at the conference.
If your area of interest is Big Data & Analytics for your company, we highly recommend that you spend some time checking out IBM Content Analytics which unlocks new business insights within large volumes of unstructured content.
For additional background, you can read some of the previous posts written about content analytics on this blog. At the conference we recommend you attend the following sessions:
ECA-1363A Wed, Nov 6, 11:15 AM IBM Content Analytics: Public Safety Agencies Connecting the Dots
ECA-1845A Wed, Nov 6, 04:30 PM IBM Content Analytics with Enterprise Search Product Update and Demonstration
ECA-1837A Wed, Nov 6, 10:00 AM Embracing BigData: How NCState uses Content Analytics, BigInsights & PowerLinux to Redefine Business Analytics
ECA-1619A Tues, Nov 5, 01:45 PM Security First Insurance: Disaster in a Socially Connected World
ECA-2681A Tue, Nov 5, 03:00 PM Using Content Analytics for JASMIN - Information System for the military communications in German
ECA-1315A Tue, Nov 5, 11:15 AM NASA's Use of IBM Watson Technologies for Enhancing Innovation and Enabling Mission Success
Also, make time to stop by at the ECM Expo Area to get hands-on demos from our Content Analytics experts who can answer all of your questions and talk to you about how our customers are successfully using this exciting technology for better business outcomes.
Modified by Sanjay Kupae email@example.com
What many folks value about Information On Demand 2013 is that it’s a User Conference, which provides an opportunity to hear firsthand from IBM clients what they’ve managed to accomplish with IBM solutions. There are many client-lead sessions this year that offer users of Business Analytics, Enterprise Content Management and Information Management a chance to show off what they’ve done. Within ECM, Document Imaging and Capture is well represented with some familiar names which have used IBM’s capture and report management solutions to achieve new insight and better business outcomes.
Here’s five capture-related customer sessions to flag for attending:
EIC-3440A: Time is Money: Coca-Cola Realizes Process Improvements with IBM Datacap, Speaker: Thomas Fantroy, Coca Cola Refreshments, Manager Imaging & Workflow Solutions, Monday, Nov. 4, 10:15 – 11:15 AM, Lagoon U
EIC-2795A: Business Empowerment Through Enterprise Intelligent Capture Using Datacap at New York Life Insurance Company, Speaker: Asif Rajab Ali, New York Life, Corporate Vice President, Tues. Nov 5, 10:00 AM - 11:00 AM, Lagoon U
EIC-3348A: How Union Bank Implemented Time and Production Efficiencies Using IBM Datacap, Speakers: Albert Pena, Union Bank, Vice President/Bank Operations Admin; Maureen Kennedy, Union Bank, VP, Sr. Systems Manager, Wed. Nov. 6, 10:00 AM - 11:00 AM, Lagoon AB
EIC-1388A: Improving Bank Account Opening Processes at Bii Maybank Through IBM Datacap Imaging Capabilities, Speaker: Toto Prasetio, PT. Bank Internasional Indonesia, Head of Front end Application, Thurs. Nov. 7, 08:15 AM - 09:30 AM, Lagoon GH
ECG-3024A: Serasa-Experian: Supporting Non-Stop Six Million Daily Inquiries at the Largest Latin America Credit Bureau With CMOD, Speaker: Luciano Franklin, Serasa-Experian, ECM Leader, Wed. Nov. 6, 01:45 PM - 02:45 PM, Lagoon U
Also, don’t miss the opportunity to take advantage of a unique opportunity to meet 1:1 with IBM executives, subject matter experts and innovative IBM Business Partners. Talk strategy with ECM business leaders, such as Scott Blau, Brent Bussell, Brian Phelps, and Rick Gawronski. Or arrange a technical briefing with Doc Imaging and Capture experts from our product and technical teams, including Tom Stuart, Ben Antin, Jim Reimer, Charles Wiecha, Bud Paton and Noel Kropf.
Learn more about Information On Demand
Modified by Sanjay Kupae firstname.lastname@example.org
The thing about twitter is once in a while you come across something that is truly funny and explains what we really struggle to convey in 4 or 6 page whitepapers, one such tweet I came across was by Karen Lopez (Twitter: @datachick)
“"HELLO WORLD" on Hadoop should really be "HELLO YOU, YOU, YOU, YOU, YOU, YOU, YOU, YOU, YOU, YOU, YOU, YOU, YOU, YOU, YOU, YOU" #NoSQLNow
I will put my hand up and say I am geek who get its instantly and all of us who have at some point written a line of code will agree you could not describe personalization driven by Big Data better than that.
The very fact that we are able to process billions of pieces of information to find singular information about people is truly remarkable. The key to personalization is aggregation of information, isolation of facts from the aggregations and recognizing traits, sentiments and features from these facts. The key caveat about personalization is that we need the aggregation of information – demographics, web behavior, offer interaction, historical purchases, social media interactions, service call logs, satisfaction surveys.
Considering one or two sources of information to identify customers or customer types would result in inaccurate descriptions leading less effective personalization and in the end compromising product definition and promotions. Soon, in the Big Data world we will have the ability to aggregate structured and unstructured data and perform advanced analytics like Content Analytics on it- and truly identifying micro-segments of your marketplace and help product designers create products that address the specific needs and marketers can create messages and promotions that excite these micro-segments.
If you want to know more about how Content Analytics analyses information for true insights check out checkout the online demo.
We will be talking about Content Analytics @ IOD 2013 in November, join us in Vegas to converse with a wide range of experts on all things Big Data and Analytics.
In "Side by Side," a documentary about the war between film and digital in the motion picture industry, there's this great bit where the director of Slumdog Millionaire talks about how smaller digital cameras changed the dynamic of how the film was shot.
With director of photography Anthony Dod Mantle using a small handheld camera, Boyle and Mantle were able to go places they couldn't before as they ran through the streets of Mumbai and hung off of trains getting shots that previously were difficult (or impossible) to do and match the quality of film. The result was a creative masterpiece that took home Oscars for both of their efforts as well as the film itself (ten nominations total with eight wins).
I should point out that shooting in that style was nothing new and in fact, Mantle was one of the originators of the "Dogma 95" movement years earlier. That said, it took years of technology innovations to deliver an image that you probably didn't even know was shot without film.
I love stories about technology allowing creative individuals to do things that they couldn't before and it's why I'm so excited about Big Data & Analytics and some of the sessions and things we have going on at IOD (November 3-7) around Content Analytics specifically.
The IBM Content Analytics with Enterprise Search solution is taking Big Data "handheld." It's taking analytics where you weren't able to go before.
And like with Slumdog, the technology is now there to open up new possibilities when it comes to the massive volumes of unstructured content that before were impenetrable.
Here's a simple example. An "info@" e-mail account that gets a couple hundred incoming messages from customers that have all sorts of juicy pieces of information that can provide valuable insight but are physically impossible for any single person (or team) to read and process. Content Analytics can process the massive amounts of unstructured content (in numerous languages) to better understand what customers are asking for so that product documentation and marketing materials can be updated to accelerate the sales cycle and increase revenue.
That's a basic, but practical example of the type of insight coming from Content Analytics. Matching that with the data analytics you are currently running with Cognos, SPSS and other solutions can now provide a complete picture that gives you new (and more accurate) insights into how to create meaningful change for your business.
This is the first in a series of articles we'll be writing to tell you all about what we have going on at IOD 2013. As we get closer to the event we will call out specific sessions and feature interviews with subject matter experts.
Much more to come. In the meantime, register for IOD 2013 on the website and if there's more information about Content Analytics in our online demo.