Gaye Watanabe 270002ME82 email@example.com Tags:  offerings service #actionablecontent ecm 266 Visits
Gaye Watanabe 270002ME82 firstname.lastname@example.org Tags:  cmod start management offerings on demand mulitplatforms content service quick 385 Visits
Deepthi Nagarajan 270005NCRR DEEPTNAG@IN.IBM.COM 554 Visits
We have some interesting new posts on http://ibmecmblog.com! Have you checked them yet ? Subscribe to the new blog site and receive notifications of new posts by e-mail.
2) "No moss" with IBM ECM on Cloud by Cengiz Satir
3)Mobile Capture leads the second wave of Capture by Kevin Craine
4)Welcome to the second wave of Capture by Kevin Craine
5)Gain insight into Big Data and save BIG! by Mia Winn
The new IBM ECM Blog site http://ibmecmblog.com/ is live now!
The new blog site will provide you access to all the latest information and news about IBM ECM Products and also interesting blog posts from our IBM ECM Experts and Thought Leaders.
Please update your bookmarks with the link to this new blog site - http://ibmecmblog.com/ as the blogging section of the WW IBM ECM Community would be sunset by end of this week.
The new blog site has exciting features and you can now join the IBM ECM conversations on Twitter! And Don't miss to subscribe to the blog site as you can now receive notifications of new posts exclusively by e-mail!
We look forward to your continued support and request you to share your thoughts and engage with us through this new blog site!
Amrita Ganguly 2700077AW8 email@example.com Tags:  toronto austin adlib advanced_rendering ibm conference pdf content2014 content 1,388 Visits
Today's guest post is courtesy: Raymond Sabharwal, Director, Demand Generation, Adlib
“When action grows unprofitable, gather information; when information grows unprofitable, sleep.”
To ensure you don’t go to sleep due to unprofitable information, it is imperative that the content you collect is able to provide you with relevant insights based on which positive results can be achieved.
Seems like this year’s IBM Content 2014 theme, Information, Insights, Results, is pretty relevant.
As Oscar Wilde once said, “it is a very sad thing that nowadays there is so little useless information.” We work with our partners to ensure we can help enterprise organizations make use of every bit of information collected. To further this objective, we have partnered with IBM to join in the IBM Content 2014 Event Series. During this series we intend to discuss ECM trends, the value of Advanced Rendering within ECM, and how to leverage your content. To be more precise, we will be touching on a number of topics, including :
We partnered with IBM in Long Beach and our next stops are in Toronto on May 30th and Austin on June 3rd. If you or your colleagues are in and around these cities, please join us for a lively discussion. You’ll have the chance to meet industry experts and peers, attend live technical sessions, see road map views, and of course, listen to use cases!
From IBM and other presenters, you’ll learn:
•How to assess and analyze content (both structured and unstructured) and make it work for you to drive intelligent business decisions
•How a deeper understanding of the value and complexity of your content elevates your control and enables you to drive organizational growth
•How you can empower your employees with information, creating a more engaged organization
Oh, did I mention this is a no-cost event?
Prashanth Chetty 2700078BVU firstname.lastname@example.org 585 Visits
Customers expect anytime access to their statements and invoices. And as a company trying to engage customers better while meeting their needs quicker, you’ve probably looked into at least one electronic management solution – and rightly so; the ECM market is projected to hit nearly $8 billion by 2019, namely thanks to ECM’s ability to replace paper-driven processes with digital content delivery solutions.
But buyers beware. It’s not enough to simply meet customer expectations, such as delivering anytime access to invoices and statements digitally, for example. That’s only the first layer. Instead, a company has to ensure it’s delivering these solutions and services effectively – for both itself and the customer.
This means choosing an electronic content management solution that streamlines report distribution, automates and optimizes storage management with compression capabilities, and supports multiple platforms with a robust, scalable architecture.
And time is also of the essence. With less than 1% of companies having deployed an ECM solution, your company has an opportunity to gain a real advantage in the marketplace with stronger customer engagement and better cross-selling capability.
Read more on the importance of an ECM solution that’s secure, reliable and scalable enough for efficient content management. And why you should no longer be content with paper-driven processes: https://ibm.biz/ondemand_cb
Today’s guest post is courtesy: Michael Green, Offering Team Lead – Enterprise Content Management, IBM
The old saying that “knowledge is power’ has never been more true than it is today. Access to the right content is critical to the success of almost every type of organization—and so is maintaining this content over time. Knowledge workers need access to information, and they also need flexible processes so they can customize their approach and achieve the best possible outcome. And yet, businesses depend on the efficiency and consistency of automated processes, which means they need a case management solution that can provide both customization and control.
In addition to gaining access to the right information, knowledge workers need the ability to use analytics to drive even deeper insights and ensure consistent
decision-making. Information helps knowledge workers make better decisions, especially when case types are complex. The next steps and the final outcomes are not predetermined, which makes them unsuitable for automated processes control. Instead, they require knowledge workers to review the documentation and use the analytics to really discern the next steps that set them apart.
Today’s forward-thinking businesses are demanding more from advanced case management solutions. In addition to the basic features of a case management solution, business need technology that can:
How can you find an advanced case management solution that can improve the productivity of your knowledge workers and deliver better outcomes? Join IBM Content 2014, coming soon to a city near you, to get the answers. Discover how easy it can be to create truly dynamic tasks, and learn how IBM solutions can help organizations improve mission-critical processes.
Today's guest post is courtesy Jill Taylor, Program Director - WW Demand Generation, Enterprise Content Management, IBM
Customer expectations are higher than ever before. People expect you to know them as individuals, they demand relevant, timely promotions, easy-to-use self-service options, and seamless, integrated experiences across every touch point, whether they’re using smart phones, tablets or computers. And they assume that these exceptional experiences will remain consistent before, during, and after they make a purchase.
How well is your organization keeping up with the soaring demands of today’s customers? Most companies say that “the customer comes first,” but do they follow up on that statement with the way they align their business?
Customer-focused organizations create systems of engagement to drive excellent customer experience. That’s because mere customer loyalty isn’t enough. You need to create brand advocates—people who are willing to share their positive opinions about their interactions with your business to everyone in their extended digital network. They’ll remain devoted customers, and they’ll also generate more business for you, as well as higher revenues. Here are three pillars of a strong customer engagement system:
What can you do to provide these kinds of customer experiences in order to build lasting loyalty? Join IBM Content 2014, coming soon to a city near you, to get the answers. Learn how IBM’s enterprise content management solutions can provide a complete view of your customer so you can anticipate their needs, and discover how secure, reliable self-service solutions can help create satisfied customers—and evangelists for your brand.
Image Process Design, Inc. (IPD) will demonstrate IBM Smarter Process solutions at booth 734-1 this year at Impact 2014. IPD, an IBM business partner since 1991, leverages IBM Case Manager (ICM), WebSphere Application Server, Business Process Manager (BPM) and Operational Decision Manager (ODM) to offer clients the benefits of IBM’s Smarter Process initiative.
IPD, with 23-years of experience providing insurance companies with case, process and content management solutions, is pleased to announce its recognition as a vendor to consider in Gartner’s “Hype Cycle for Content Management, 2013 (1)” and “Hype Cycle for Business Process Management, 2013 (2)”, in the Case Management Frameworks category, alongside IBM.
Determining how to proceed with the development of Case Management solutions is an involved decision that must align both technology and business.In regards to selecting a solution vendor for case management, Gartner reports, “the complexity of casework has kept it a ‘specialized’ software application area for years.” When describing steps toward finding solution software, Gartner recommends, “With a clear set of requirements for case management, consider doing a pilot,” and, “When prebuilt industry domain expertise is most important, look for an industry specialist, especially one whose solution is built on a model-driven BPM platform.”
Stop by IPD’s booth at 734-1 to learn how to pilot case management solutions with an industry domain expert whose solution leverages IBM’s ICM and BPM platforms. IPD understands the complexity and uniqueness of insurance business operations. We know they require deep interactions between people, information and regulations to produce optimal business outcomes, better judgment and decision-making. In fact, IPD is one of only a few companies building packaged repeatable solutions for the most complex of use cases in claims, new business / enrollment, underwriting, appeals & grievances and other areas.
For more information, read Gartner: Magic Quadrant for Enterprise Content Management.
IPD is a premier IBM business partner with more than 23 years of experience solving complex business challenges for large financial institutions. Our expertise is coupled with a highly referenceable client list and numerous Gartner references.
(1) Gartner, Inc. "Hype Cycle for Content Management, 2013" by Janelle Hill and Kenneth Chin, July 30, 2013
(2) Gartner, Inc. "Hype Cycle for Business Process Management, 2013" by Janelle Hill and Kenneth Chin, July 31, 2013
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.