Join the all new Business Service Management (BSM) community focusing on IT Infrastructure Monitoring, Application Performance Management, Mainframe (z) Management, and Network Management. Here you'll find industry news, videos, blog discussion threads on timely topics, exclusive analyst white papers and experts’ opinions on Business Service Management. Please join this community for a lively discussion on what’s happening across the industry in the areas of BSM. Visit http://tivoli-ug.org/tech-zones/bsm/default.aspx
Tivoli Business Service Management Team Blog
Sanchita Chakraborti 270002PCBP SANCCHAK@IN.IBM.COM Tags:  service network monitoring bsm apm infrastructure performance ibm managemet management business application tivoli 874 Visits
Sanchita Chakraborti 270002PCBP SANCCHAK@IN.IBM.COM Tags:  analytics business service predictive management bsm tivoli network ibm apm software 1,561 Visits
IBM customers are significantly improving business outcomes by applying analytics to business projects. Similar results should be achievable by enterprise IT organizations when analytics technologies are applied to IT-specific challenges and operational processes. Delivering IT-ready solutions based on predictive analytics has been part of IBM Tivoli’s strategy since 2008. This paper outlines IBM Tivoli’s progress in incorporating predictive analytics into Tivoli’s integrated service management solutions. This paper also discusses how IBM Tivoli’s analytics strategy has expanded to incorporate new technologies from IBM’s recent acquisitions (Cognos, SPSS, Netezza, etc.). Successful delivery of this strategy will enable IT organizations to simplify operations management, proactively prevent business disruptions stemming from a dynamic infrastructure and optimize IT resources using operational insights.
Visit IBM Business Service Management on Twitter (@ibmbussvcmgmt) to download the analyst whitepaper.
Sanchita Chakraborti 270002PCBP SANCCHAK@IN.IBM.COM Tags:  bsm software tivoli service ibm availability apm and performance management business 904 Visits
Every organization provides some type of service, from private companies to governmental agencies and across all industries. But as common and necessary as services are, managing and delivering them effectively can be overwhelming. These challenges can be especially true on today’s smarter planet, where instrumented, interconnected and intelligent businesses collect, process, use and store more information than ever before.
This white paper provides a basic view into business service management. It defines the different types of business services; discusses the importance and the benefits of visibility into your services and how you manage them; and presents solutions that can help you free up more time to innovate, stay ahead of your competition and grow revenue.This paper also explains why you should be managing your IT and network infrastructure from a business service perspective versus an operations-only perspective, and how doing so can provide significant value to your organization.
Visit IBM Business Service Management on Twitter (@ibmbussvcmgmt) to download the whitepaper.
Sanchita Chakraborti 270002PCBP SANCCHAK@IN.IBM.COM Tags:  analytics event tbsm tivoli management netcoolimpact correlation 1,072 Visits
On October 31, 2011, IBM released IBM Tivoli Netcool/Impact V6.1. IBM Tivoli Netcool/Impact V6.1 facilitates a full business service management solution by allowing you to automate and customize workflows, analyze service impact, and monitor changes to data in real time. This allows you to view your existing data, event and operational management workflow in the context of your entire infrastructure and correlate it to essential business functions. With richer integration into BSM solution, Netcool/Impact 6.1 significantly improves the ability for clients to scale the number of service model instances in the back-end and the responsiveness of the UI portlets on the front-end. This also enhances high-availability and disaster recovery support. Tighter integration improves clients’ ability to access and integrate source data and enrich business service data.
Sanchita Chakraborti 270002PCBP SANCCHAK@IN.IBM.COM Tags:  tivoli kpi impact transaction-tracking analytics bsm bam omnibus bpm event service-management correlation itcam netcool tbsm cem tnsqm sqm soa 1,432 Visits
On October 31, 2011, IBM released Tivoli Business Service Manager for the Enterprise V6.1, Tivoli Business Service Manager V6.1 for distributed systems and Tivoli Business Service Manager V6.1 for IBM System z (z/OS).
Tivoli Business Service Manager for the Enterprise V6.1 (TBSM) available for both IBM System z (z/OS) and distributed systems helps business and operations personnel understand the complex relationships between business services and supporting technology. TBSM for the Enterprise V6.1 illustrates very clearly one of the ways that IBM Tivoli solutions can help you achieve enhanced Visibility, Control, and Automation. Consider that Visibility in this context means, essentially, "seeing the business"—how well or badly the infrastructure is delivering on business objectives. TBSM not only delivers visibility of exactly this kind, but also, thanks to extensive cross-solution integration capabilities, can inform the other two areas—enhanced Control and Automation—in the ways your organization needs most to achieve a superior overall outcome.
IBM Tivoli Business Service Manager for Distributed V6.1 provides service visualization, integrating existing IBM and third-party tools and information to show the status of IT services and the impact of outages on the enterprise. It allows you to build service models, integrate business service status from data sources or event sources, and display customized business service views, scorecards, and dashboards. These provide dynamic visualization of key performance indicators to show the health and performance of critical business services.
IBM Tivoli Business Service Manager V6.1 for System Z (z/OS) improves your ability to manage within environments such as Linux® for IBM System z® by supporting and extending the value of your existing investment in IBM z/OS® and System z discovery and monitoring products—enabling you to analyze data from your applications, networks and mainframes for a true, end-to-end business services view. For example, Tivoli Business Service Manager can leverage the discovery capabilities of Tivoli Application Dependency Discovery Manager or Tivoli discovery library adapters for z/OS as the source of z/OS dependencies. Information from event management and monitoring tools can be used to feed events from both z/OS—including DB2, IBM IMS™, IBM CICS®, and IBM WebSphere®—and other interdependent application, system, network, security and storage resources, to provide a complete picture of z/OS system status, as well as end-to-end transaction and full service status.
Rohit Badlaney 2000000RXD firstname.lastname@example.org Tags:  service-management omegamon systemz tivoli tivz mainframe 789 Visits
Here is the URL for this bookmark: https://www-951.ibm.com/blogs/tivoli/entry/75_ibm_experts_available_to_answer_questions_november_126
Doug McClure 0600011K8N email@example.com Tags:  tbsmv42 tbsm itm monitoring ibm moswos tivoli tbsmv4 1,002 Visits
Doug McClure 0600011K8N firstname.lastname@example.org Tags:  tbsm implementation tbsmv42 fixes support ibm tivoli 4,719 Visits
We released two new Interim Fixes for TBSM v4.2 this week numbered IF4 and IF5. IF4 is significant and updates the core TIP components of TBSM v4.2. Performance and user experience improvements should be expected. I'm in search of documentation for PK97893 for customizing the banner, I'll post here when I find that.
IF5 provides many core TBSM updates, fixes and improvements. Check out the details below.
Both IF4 and IF5 are recommended for TBSM v4.2 clients.
IF4 Readme Download Here
About this Interim Fix:
This Interim Fix contains the following APARs
PK93828 reset password clears out user full name from objectserver
PK86957 Moving hashmaps to session to fix memory leak
245514 persistant page names – TBSM 1125
PK93222 TIP service created with wrong parameter for logRoot
PK93100 Console prefs lost on IE browser refresh
PK97893 Allow customization in banner
The following APARs were included from TIP 188.8.131.52:
PK81835 - Default view not set on login for product filter
PK85013 - Creating a new View hangs in Internet Explorer
PK88036 - NullPointerException in TaskbarUtil at login when closing browser without logging out
PK79106 - Chinese Username can not login when using the VMM plugin for the ObjectServer
PK86082 - ITMWS0006E Error listing workspace
PK93765 - iAuthz performance problem when large number of users configured in LDAP
PK84252 - Wires button greyed out
PK75157 - For ITM imported charts, handle offline managed systems better
PK88324 - xlaunchapi.jar not returning encoded URL string
PK85548 - Update to dojo to fix portlet smearing
PK92031 - TCR APAR, Unable to add users or groups to view TCR reports when number of users in LDAP is large
PK91776 - Creating a new user in TIP doesn't update the alerts.conversion
IZ48010 - Show Wires button greys out
PK90636 - Close Open Pages during logout to send the close page event to the portlets so they can clean up
PK84733 - QuerySoapBindingImpl throwing Null Pointer Exception
PK93768 - upgrade to eWAS fixpack 184.108.40.206
PK90990 - No System Wire between Service Viewer portlet
PK91302 - Edit defaults not shown when editing a portlet
IF5 Readme Download Here
About this Interim Fix:
This Interim Fix addresses problems reported in IBM Tivoli Business Service Manager 4.2. TBSM 4.2 IF5 is cumulative and contains the fixes that are in IF1,IF2, and IF3. TBSM IF4 is
a TIP only IF and is not included in IF5.
* APARs that are included from this Interim Fix
IZ38632 RADSHELL IMPORT ERRORS
The "Cannot perform an operation in this session using tag:" and "No stateNameID exists for stateName" errors in the rad_radshell_errors.log
IZ42145 TBSM GUI HANGS WHEN ADDING DEPENDANTS TO A SERVICE
Adding service dependents to a service using the GUI causes the "Saving..." screen to hang when there are more than 30000 services being displayed in the from list.
IZ44168 CANNOT SAVE NUMERIC RULE ON PRIMARY TEMPLATE
Upon adding a numeric metric rule to a template that is tagged to many instances, saving the template takes forever. The Saving... screen seems to hang.
IZ44680 TBSM SERVICE TREE'S EVENT STATE INDICATOR DOES NOT REFLECT ALL
The Event State Indicator does not propagate the appropriate state from events in a timely fashion which leaves users with the impression that critical alerts exist when these alerts have actually cleared.
IZ44753 AN EXCEPTION OCCURRED WHILE PROCESSING THE QUERY FROMTHE DATA SOURCE NAMED NULL
Previewing data or applying a data filter to a policy based data fetcher results is an error.
IZ47480 DUPLICATE KEY ERRORS
Two external symptoms:
1).Service tree in TBSM is not consistent with the business application tree in TADDM. Often the inconsistency consists of missing resources.
2).Services that are normally under the Imported Business Service appear at the root level of the service tree after the TBSM service/daemon is stopped and restarted.
IZ49255 SELECT CHILD LEVEL SERVICE AND SERVICE VIEWER IS BLANK
When displaying a child in the service model in the canvas using Relationships view, the canvas is blank.
IZ49658 NON-GEOREFERENCED .GIF CANNOT BE RENDERED AS A MAP IN TBSM
When a user creates an ILOG map using ILOG Map builder v 8.0 to display a JPEG or GIF as the base map, when displaying this map in TBSM 4.2 service viewer the map doesn't display. Only
the service instance is displayed with no background map. Technote 1397750 has detailed instructions as to how this feature will work.
IZ50178 "GTMAV0023E CONNECTION TO SERVER LOST."
The following Pop-up message is displayed on the IE browser when using TBSM Service Editor portlet.
GTMAV0023E Connection server lost.
Please refresh browser to login again.
IZ50289 LABELS IN ILOG MAP BUILDER DO NOT APPEAR IN GIS MAP IN TBSM.
One cannot display labels on a map created with Map builder in TBSM 4.2 canvas.
IZ50419 METRIC RULE WILL FAIL IF FILTER IS ADDED
Customer is unable to create a numeric incoming status rule if there is no filter specified. Once they save the rule, save the template, and then refresh the template, the output value is removed.
IZ50519 ESDA DELETES ALL OF THE CHILDREN
Customer had failover setup. On the primary they had the Discovery Library toolkit importing data and populating the TBSM service tree with business applications from TADDM. The
secondary TBSM did not have a toolkit installed and had the views associated with the SCR dropped. When the primary was shutdown, the secondary took over, when the ESDA associated
with the SCR objects ran, it failed because the views that it used were not available. This was okay because there was no new data to load into TBSM. But rather than failing and stopping, the ESDA deleted all resources that were under the Imported Business Service. When the primary was restarted, it synched with the secondary, deleting everything that it had. The data had to be reimported to reload the database.
IZ51027 EVENTBROKER STARTS ON BACKUP WHEN NOT NEEDED.
On failover systems, TBSM sometimes does not pick up events from the Object Server. Events are in Omnibus but no state change is reflected in TBSM.
IZ52204 UNABLE TO CREATE CHART ON FAILOVER SYSTEM IF NOT PRIMARY
When trying to create a chart on a backup system in a failover pair, the operation is not permitted.
IZ52313 UNABLE TO SPECIFY ALTERNATIVE BACKGROUND COLOUR -
The customer created a custom canvas and added a new Shape prototype widget. In the Configuration panels, user specified that the background color should be defined by the attribute
numIncidentsSLAStatusColor. However, after saving the canvas, only the realTimeServiceStateColor is always displayed.
IZ52327 VARIABLE SERVICEINSTANCE IN THE POLICY CAN'T RETRIEVE
In the Customization guide: - Cusomizing policies - Service instance variables The variable named MEMBERTEMPLATES wasn't defined in the 4.2 release code. This will cause all TBSM users that currently
use ServiceInstance.MEMBERTEMPLATES in their custom policies to have multiple exceptions when executing the policies.
IZ52653 SETTING PARAMETERS TO REMOVE TOOLBARS AND MENUBAR FROM ONE
Create a custom canvas (full client) with any of the following in the URL:
Load the custom canvas page. Then load Service Administration page and click on a service to open it in the Service Viewer. The setting from the custom canvas affects the Service Administration page (and vice versa)
IZ53001 MISSING (UNIVERAL AGENT) SHARED LIBRARIES
Profile for building agent and shared libraries failed to be included.
IZ53204 WIRES BETWEEN SERVICE VIEWER PORTLETS ONLY WORKS FOR SOME SERVICES
Customer has setup a page containg two Service Viewer Portlets. Where they would like to be able to click on the upper portlet and have it change the content of the lower portlet. Customer reports getting a pop-up error when wires attempt to drive the second portlet:
"CTGBE0022W: A service instance with the requested context could not be located"
IZ53578 JAVA ERRORS WHEN SAVING A MAP CREATED USING MAPBUILDER 8.0
Users trying to create a map using ILOG Map builder 8.0 are unable to save changes on a new map
IZ54366 GRADUAL INCREACE IN MEMORY USAGE LEADS TO PERFORMANCE DROP
Gradual increase in TBSM memory when executing policies with failures.
IZ54663 STRANGE POPUP WHEN LOGGING IN REAL FAST AFTER LOGOFF OF TIP
Customer reports that if they logoff and log back on to TBSM (without re-starting the browser), they do not get logged on but, instead they get either a browser session with some strange text or Windows starts a different application that tries to act on the text. The other application sometimes is Notepad or a zip utility.The complete fix will require Webtop APAR IZ59314 .
IZ55336 TBSM 4.2 CUSTOM CANVAS AND ZOOM ISSUE
Zoom issues in the custom canvas edit script.
IZ55750 SERVICES APPEARING IN THE ROOT OF A SVC TREE
New autopop services appear for a few seconds at the root of the Service Tree.This APAR also applies to ESDA services.
IZ59136 SERVICE TREE CONTAINING TADDM OR DLA BOOK DATA IS NOT UPDATED
Updates contained in a DLA book were not present in the TBSM UI. Further analysis showed that there were SQL exceptions reported during the invalidation phase of the processing. The ESDA was
unable to traverse the tree.
IZ59264 INVALID SYNTAX ERROR IMPORTING DATA FROM TADDM
Import from TADDM fails during the processing of the *.1.sql file. A SQL error is reported, in this case indicating that an INTEGER value was not found.
IZ59313 REINSTRODUCE REMOVE IN EVENT FILTER
Unable to use the following parameters in "Additional" tab of a template (which was possible in 4.1)
-- OR --
Unable to use the following parameter in "Additional" tab of a template (which was possible in 4.1) EventListFilter These parameters allow the customer to display custom SQL
resultsets inside the LEL portlet upon clicking on a service.
IZ60532 SERVICE INSTANCES CREATED USING ESDA/AUTOPOP NOT PERSISTED
The customer creates services using ESDA and autopopulation. Autopop us used to create the service based on the event, and the ESDA rule is used to create the hierarchy for the newly
created service instance. Initially, the service is placed in the correct hierarchy, but when TBSM is re-started, the child is gone. Searching for the child yields a result, when the child is displayed in the canvas, the child appears in the right place in the service model.
IZ61322 TIPMSG1003 ERROR:SENDTESTEVENT IS NOT DEFINED
Unable to launch the Test Send Event tool from the Service Tree if the page does not contain any other default portlet (such as Service Editor or Service Viewer).
Rohit Badlaney 2000000RXD email@example.com Tags:  tbsm bsm tivoli tnsqm sla impact netcool service-management 825 Visits
We went live with our Tivoli Business Service Management Community today. The community can be reached @
We the BSM team encourage participation from Business Partners,Customers, Analysts and IBMers.
Rohit Badlaney 2000000RXD firstname.lastname@example.org Tags:  tivoli impact netcool bsm tncem cem omnibus tbsm service-management sqm automation tnsqm sla 1,032 Visits
The Tivoli BSM Development, Product Management &
The contributors will include:
BSM product management expert: Daniel Tabor, Clayton Ching, James Moore, Dave Mohally
BSM Blog/Community Lead:Rohit Badlaney