Join the all new Business Service Management (BSM) community focusing on IT Infrastructure Monitoring, Application Performance Management, Mainframe (z) Management, and Network Management. Here you'll find industry news, videos, blog discussion threads on timely topics, exclusive analyst white papers and experts’ opinions on Business Service Management. Please join this community for a lively discussion on what’s happening across the industry in the areas of BSM. Visit http://tivoli-ug.org/tech-zones/bsm/default.aspx
Tivoli Business Service Management Team Blog
Sanchita Chakraborti 270002PCBP SANCCHAK@IN.IBM.COM Tags:  service apm bsm monitoring network infrastructure performance ibm management managemet application business tivoli 949 Visits
Sanchita Chakraborti 270002PCBP SANCCHAK@IN.IBM.COM Tags:  analytics business service predictive bsm management network tivoli ibm apm software 1,692 Visits
IBM customers are significantly improving business outcomes by applying analytics to business projects. Similar results should be achievable by enterprise IT organizations when analytics technologies are applied to IT-specific challenges and operational processes. Delivering IT-ready solutions based on predictive analytics has been part of IBM Tivoli’s strategy since 2008. This paper outlines IBM Tivoli’s progress in incorporating predictive analytics into Tivoli’s integrated service management solutions. This paper also discusses how IBM Tivoli’s analytics strategy has expanded to incorporate new technologies from IBM’s recent acquisitions (Cognos, SPSS, Netezza, etc.). Successful delivery of this strategy will enable IT organizations to simplify operations management, proactively prevent business disruptions stemming from a dynamic infrastructure and optimize IT resources using operational insights.
Visit IBM Business Service Management on Twitter (@ibmbussvcmgmt) to download the analyst whitepaper.
Sanchita Chakraborti 270002PCBP SANCCHAK@IN.IBM.COM Tags:  bsm tivoli software service ibm availability apm and performance management business 1,020 Visits
Every organization provides some type of service, from private companies to governmental agencies and across all industries. But as common and necessary as services are, managing and delivering them effectively can be overwhelming. These challenges can be especially true on today’s smarter planet, where instrumented, interconnected and intelligent businesses collect, process, use and store more information than ever before.
This white paper provides a basic view into business service management. It defines the different types of business services; discusses the importance and the benefits of visibility into your services and how you manage them; and presents solutions that can help you free up more time to innovate, stay ahead of your competition and grow revenue.This paper also explains why you should be managing your IT and network infrastructure from a business service perspective versus an operations-only perspective, and how doing so can provide significant value to your organization.
Visit IBM Business Service Management on Twitter (@ibmbussvcmgmt) to download the whitepaper.
Sanchita Chakraborti 270002PCBP SANCCHAK@IN.IBM.COM Tags:  kpi tivoli impact transaction-tracking analytics omnibus bam bsm bpm event service-management correlation itcam cem tbsm netcool tnsqm sqm soa 1,549 Visits
On October 31, 2011, IBM released Tivoli Business Service Manager for the Enterprise V6.1, Tivoli Business Service Manager V6.1 for distributed systems and Tivoli Business Service Manager V6.1 for IBM System z (z/OS).
Tivoli Business Service Manager for the Enterprise V6.1 (TBSM) available for both IBM System z (z/OS) and distributed systems helps business and operations personnel understand the complex relationships between business services and supporting technology. TBSM for the Enterprise V6.1 illustrates very clearly one of the ways that IBM Tivoli solutions can help you achieve enhanced Visibility, Control, and Automation. Consider that Visibility in this context means, essentially, "seeing the business"—how well or badly the infrastructure is delivering on business objectives. TBSM not only delivers visibility of exactly this kind, but also, thanks to extensive cross-solution integration capabilities, can inform the other two areas—enhanced Control and Automation—in the ways your organization needs most to achieve a superior overall outcome.
IBM Tivoli Business Service Manager for Distributed V6.1 provides service visualization, integrating existing IBM and third-party tools and information to show the status of IT services and the impact of outages on the enterprise. It allows you to build service models, integrate business service status from data sources or event sources, and display customized business service views, scorecards, and dashboards. These provide dynamic visualization of key performance indicators to show the health and performance of critical business services.
IBM Tivoli Business Service Manager V6.1 for System Z (z/OS) improves your ability to manage within environments such as Linux® for IBM System z® by supporting and extending the value of your existing investment in IBM z/OS® and System z discovery and monitoring products—enabling you to analyze data from your applications, networks and mainframes for a true, end-to-end business services view. For example, Tivoli Business Service Manager can leverage the discovery capabilities of Tivoli Application Dependency Discovery Manager or Tivoli discovery library adapters for z/OS as the source of z/OS dependencies. Information from event management and monitoring tools can be used to feed events from both z/OS—including DB2, IBM IMS™, IBM CICS®, and IBM WebSphere®—and other interdependent application, system, network, security and storage resources, to provide a complete picture of z/OS system status, as well as end-to-end transaction and full service status.
Rohit Badlaney 2000000RXD firstname.lastname@example.org Tags:  tbsm bsm tnsqm tivoli sla impact netcool service-management 929 Visits
We went live with our Tivoli Business Service Management Community today. The community can be reached @
We the BSM team encourage participation from Business Partners,Customers, Analysts and IBMers.
Rohit Badlaney 2000000RXD email@example.com Tags:  tivoli impact netcool tncem bsm cem omnibus tbsm service-management automation sqm sla tnsqm 1,143 Visits
The Tivoli BSM Development, Product Management &
The contributors will include:
BSM product management expert: Daniel Tabor, Clayton Ching, James Moore, Dave Mohally
BSM Blog/Community Lead:Rohit Badlaney