Cloud & Service Management blog
Shradha Pradhan 270003G608 firstname.lastname@example.org Tags:  integrated-service-manage... client-reference-program tivoli client-reference healthcare 1,917 Visits
‘Health is Wealth’ so goes an old saying and holds true in its every logical explanation. The healthcare industry, being one of the largest, is also the fastest growing industry in the world. IBM’s significant contribution to healthcare with its wide spectrum of solution offerings through a gamut of capabilities has made IBM earn many valuable clients from the industry. For example: IBM is collaborating with Nuance to Apply IBM’s "Watson" Analytics Technology to Healthcare (press release)
Integrated Service Management capability for healthcare “enables foundational capabilities of visibility, control, and automation that help organizations drive towards improved safety and quality of care, process efficiency, and patient and member satisfaction.”
Integrated Service Management for healthcare helps our clients meet their business challenges and achieve smarter healthcare system. Tivoli Case Study: Healthcare is a repository of our clients’ success stories which brings an interesting insight on various kinds of challenges that may arise in a business scenario, the solutions offered and its benefits.
PS: You may also like to browse through:
Tiffany Winman 12000065XB email@example.com Tags:  fastback information-architecture tivoli dynamic-infrastruc identity-management 2009 energy tour storage service-management asset-management efficiency virtualization tivtour automation tsm security cloud-computing green cloud tsam 1,910 Visits
Shradha Pradhan 270003G608 firstname.lastname@example.org Tags:  smarter-planet customer-reference smarter-rail tivoli service-management 1,893 Visits
We love our planet, Mother Earth. Don’t we? As for me, having been born and brought up in a place so close to nature, away from bustle of city, and having studied ‘Environment and Resource Economics’ as one of the subjects in my Post Grad, these things have always been the driving forces behind my love and fascination towards Mother Earth. And, since Mother Earth is inseparable from the technological revolution and innovations happening around us, it gives me a proud feeling to be an IBMer who works towards Big Blue’s mission of a Smarter Planet.
It’s the 3 big ideas to build a smarter planet for smart and sustainable living:
the world’s systems
2. Interconnect them
3. Make them intelligent
IBM’s Tivoli® Software places IBM in a unique position to help the clients provide smarter solutions and the expertise needed to design, build and manage a infrastructure that enables them to improve service, reduce cost and manage risk.
Not long ago, while surfing through our case study database, I stumbled upon a Tivoli success story that caught my attention and I’m happy to share the same with our readers here. “Schweizerische Bundesbahnen (SBB) Leverages rail system and network transparency to keep trains on schedule”. Wow, the title looked so fascinating to me and that might be because I’ve had many not-so-good-train-experiences, delay in arrival or departure and the likes (which I always dislike).
Schweizerische Bundesbahnen (SBB), or Swiss Federal Railways, is Switzerland’s leading transportation company. SBB transports over 800,000 passengers and more than 220,000 tons of cargo each day, maintains 3,011 kilometers of track that connects more than 800 rail stations and also a large construction organization that engages in roughly 5,000 construction programs each year. However, due to inefficient monitoring systems, a one day system problem in 2005 had stranded nearly 200,000 passengers, costing almost US$5 million. Hence, SBB was looking for a more aggressive service management strategy to prevent future events of this type and operate 9000 trains a day without any hassles.
Interestingly, IBM does have a solution for these kinds of needs. IBM Tivoli® Netcool™ monitors status of IT and physical assets - including switches and sensors - throughout the Client’s network. The automated diagnostics and alert systems reduce the likelihood of future outages. And, SBB, along with Alcatel-Lucent, apparently, developed a service management solution using IBM technology (Tivoli Network Manager Entry Edition, Tivoli Business Service Manager, Tivoli Netcool/Impact, Tivoli Monitoring, Tivoli Netcool/OMNIbus) to provide a comprehensive view of the overall infrastructure.
So what makes it a Smarter Rail?1. Delivers customizable user interfaces that increase network transparency, and helps support staff to be better informed about infrastructure health.
2. Leverages proactive management and automated alert systems to recognize and repair more than 50 percent of issues before they can impact operations.
3. Increases the availability of SBB’s train network by approximately 2,000 minutes per month - therefore saving approximately US$2.3 million each year.
Martin Schaeren, Head of BU Service Management, Swiss Federal Railways (SBB), is all praise for IBM, “Trying to manage 3,000 kilometers of track is a particularly daunting task. But, by leveraging our new IBM solution, we’re able to see our entire infrastructure clearly and respond to problems before they can affect our operations.”
Well, a commendable success story indeed. We, the IBMers, sincerely, wish that all the railway systems of our world become ‘smarter’, sooner than later. What say?
Kathleen Holm 2700009BHX KHOLM@US.IBM.COM Tags:  rational service-management design-and-delivery tivoli 1,893 Visits
As the world becomes more intelligent, instrumented and interconnected, designing and delivering the systems and application software for innovative new products and services becomes more and more complex.
For example, today’s cars contain a 100 million lines of code that are connected to the dealer, to a smart traffic system, to an insurance provider, and to a smartphone, which alone could run 100,000s of new applications.
The complexity of these systems of systems has exploded overnight as every single service and interaction between the multiple systems needs to be managed, monitored, and maintained across the entire service lifecycle.
Current models of design, development, operations, and deployment do not scale and are not cost effective. In addition, there is a huge gap between design, delivery, and operations, inhibiting the efficient delivery of services.
Both development and operations see a number of challenges in their IT and product delivery organizations:
Integrated Service Management—which includes Rational and
Integrated platform. Improve the speed of cross-domain tasks, such as closed loop resolution on problem fixes, and resolutions resulting in an average of 80% reduction in downtime and lost revenue. IBM Rational Team Concert™ and IBM Tivoli Service Request Manager unifies the view of incident tracking and defect management, while IBM Rational Performance Tester and IBM Tivoli Composite Application Manager together pinpoint root causes.
Lifecycle process automation. Accelerate the development, test, and deployment cycles; reduce operational risk; and improve audit posture. Rational Asset Manager catalogs templates and deployment reference architectures tailored by industry, which invoke the build-test-deploy workflows resulting in greater consistency, predictability, and faster time to market. IBM Rational Build Forge®, IBM Rational Automation Framework for WebSphere®, and IBM Tivoli Provisioning Manager provide an automated test and deployment workflow reusable across application and data center provisioning environments significantly reducing the manual effort in test and build set up and tear down.
Attend Innovate2010 and to learn more about Integrated Service Management for Design and Delivery. Register today.
Tiffany Winman 12000065XB email@example.com Tags:  systems smart servive-management cloud ibm management cloudcomputing ibmcloud cloudburst dynamic business service tivoli smarter-cloud infrastructure ibmontwitter cloud-computing 1,886 Visits
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  service-management tivoli storewize storage 1,882 Visits
That was a cheap ploy for me to work in a comment about how excited I am that Austin is well on it's way to getting a Formula 1 track (Statesman).
Shameless? Or brilliant? You make the call
Anyhow, the title is a pun on the Random Access Compression Engine™ (RACE) architecture that is a part of the Storwize offering that IBM recently acquired.
I want to welcome all the Storwize employees to IBM (hello!) and let our customers know that this is some pretty tight technology and it's worth reaching out to your IBM sales rep or business partner to learn more about it.
Here are three good links for more details on the aquisition as well as a quick video featuring Doug Balog, Vice President of IBM Storage.
*Source: Compression data collected from installed Storwize appliances. Compression rates vary by file type and content. Compressed data may not compress further with Storwize technology.
Hope Ruiz 110000NU71 HRUIZ@US.IBM.COM Tags:  cloud-computing cloud webcasts virtualization webcast tug tivoli-user-community tivoli service-management 1,880 Visits
Are you interested in learning more about Cloud Computing and Virtualization? Be sure to register and attend these two community webcasts happening this week on June 8th and 9th. These promise to be very informative events you don’t want to miss!
WEBCAST on Wednesday, June 8, 2011 at 11:00AM Eastern USA
Webcast title: Get your image sprawl monster under control – secrets to image management from an expert
Sign up for this webcast here
Description: Companies have embraced virtualization primarily to impro! ve utilization of hardware and save costs. However, virtualization especially on x86, has led to significant growth in management costs. Much of this increased cost stems from growth in images. We will discuss some of the key challenges around managing images and how IBM is taking a holistic approach to solving these pain points and restoring control.
Speaker: Ruth Willenborg, IBM Distinguished Engineer in IBM Software Group, Tivoli
WEBCAST on Thursday, June 9, 2011 at 11:00AM Eastern USA
Cloud - Extending your virtualization into the cloud
Sign up for this webcast here
Description: The benefits from cloud computing seem clear: cost reduction, better flexibility, scale to meet business demands, etc. However, getting to cloud involves a lot of decisions Learn how some of your colleagues are leveraging Tivoli solutions to automate virtualized environments and move to private clouds.
Speaker: Mohamed Abdula, IBM Director, Service Automation and Cloud Solutions Product Management and Bowman Hall, IBM Director, Cloud Computing Client Engagements, IBM Software Group
Webcasts are free to Members of the Tivoli User Community. Membership is free -
Once you become a member you can join a local or virtual user group, take advantage of our online education and certification resources as well as our networking and collaboration tools.
include; Pulse Conference Discounts codes; 40% Discount on Tivoli books
from IBM Press, Free certification testing at local user group meetings
and much more!
ivor macfarlane 2700022KPS IVORMACF@uk.ibm.com Tags:  simulation ibm ivor itsm tivoli itil itsmf 1,858 Visits
I delivered an SM simulation for a client in the middle of a tropical paradise in
Well, like Frank, I was there to work, and work I did –another successful and fun game – I always enjoy how much the delegates enjoy the experience; we should all have more work that actually makes people happy.
We had a mix of
nationalities and cultures on the game – a real challenge but one that brings
its own extra flavours. I was thinking about those cultural variations on the drive
My driver was a very nice man – a pleasure to share a space with, just enough English to converse, comfortable with silence and caring enough to return from a rest stop with an unsolicited bottle of water for me; plus a cheerful insistence that I try local specialties that I might not have seen before So, all-in-all, clearly he is a man who wants me to be comfortable and survive the journey.
So, why did he frighten the living daylights out of me at irregular intervals on the way? Simply by behaving normally for his culture: using road verges to pass trucks at high speed on the wrong side, overtaking in the middle of road works, driving at high speed within inches of other vehicles. While this seemed reckless to my culture, it is everyday for Brasil. It made me realise that as well as the social variations, culture extends to acceptable risk – what would just result in a late arrival in western Europe is met with a calculated risk to get past the slow moving obstacles, a culture that values speed over safety perhaps? Or more likely just the inevitable reaction to the extreme traffic volumes and conditions there. I didn’t see it as a better nor a worse attitude, just a different one – and there being differences left in the world is something I, for one, feel is an unmitigatedly good thing.
many Brasilian taxi drivers before, so I was not surprised, but what did amaze
me was how quickly and unnoticed that culture got into my thinking and
unconscious actions. Back in the
So if we copy cultural elements so quickly after so short a visit – and that copying spills over into our next situation, do we do that with our customers too? Do we bring the needs of the previous customer we worked with to our next, even if it isn’t the right culture for them? Maybe this is just one more thing for us to watch out for in our business relationships?
Kimberlee Kemble 120000GMAV KEMBLE@US.IBM.COM Tags:  ibm tivvideo video-contest gtuc user-community ibmtivoli tivoli tivoli-user-community 1,847 Visits
So you said you wanna be a star? Now's your chance with the IBM Tivoli Software Products Rock! video contest.
Your friendly roving Integrated Service Management Reporter
David Ojalvo 060001CNQC DAOJALVO@US.IBM.COM Tags:  service tivoli rational integrated management innovate 1,844 Visits
This weekend partners, developers, and IBMers will be descending upon Orlando, Florida for Innovate 2011, the Rational Software conference.
Not surprisingly, Rational's "first cousin" Tivoli will have a prominent presence at the conference, including 30 sessions that highlight the Tivoli/Rational integration, six booths in the Solutions Expo, and several executive speaker slots.
Tivoli delivers innovative solutions to address business priorities, with Integrated Service Management providing the Visibility, Control and Automation™ to overcome growing complexities and keep up with global competition. But more specifically, Integrated Service Management is the catalyst that can smooth out the interactions between development and operations for IT and business professionals across all industries.
So be sure to browse all of the Tivoli sessions using the Innovate 'Streams and Tracks' tool, and if you are already registered, start building your agenda .
Once the event begins, you can access all the keynote presentations and videos in real time on the web via the livestream feed, ...and follow social media coverage on the 'Innovate Conversations' page or by using the Twitter hashtag #ibminnovate
ivor macfarlane 2700022KPS IVORMACF@uk.ibm.com Tags:  ibm itil itsmf ivor tivoli abc-of-ict service-management 1,810 Visits
Kathleen Holm 2700009BHX KHOLM@US.IBM.COM Tags:  conference discussion linkedin service-management pulse2010 event systems sustainability management questions green environment gore infrastructure ibmpulse dynamic-infrastructure tivoli smarter-planet social-media rational pulse 1,770 Visits
In response to: The "Big" Questions at Pulse: Building a Smarter PlanetGreat blog. I share your desire to engage in conversations about the 'big questions' in order to find common ground and ways we can work together to improve the quality of life for future generations.
wendy whalen 0600014P1G WWHALEN@US.IBM.COM Tags:  webcast mcmanus ibm cloudburst cloud management seamus tivoli pulse cloud-computing service 1,698 Visits
In response to: Will the real Seamus McManus please stand up?FYI, the recent IBM Service Management Jam on Cloud Computing, "Cloud Computing: Innovation that drives IT and operations efficiencies" is the #1 most popular of the 41 Jams aired to date. Cloud Computing Jam link: http://bit.ly/9mt8N Jams page link: http://bit.ly/ultmC
Tiffany Winman 12000065XB email@example.com Tags:  websphere cloudburst cloud-computing service-management tivoli rational ibmimpact impact09 1,678 Visits
The IBM Impact 2009 conference wrapped up last week and was a huge success. It has set the bar for all future IBM and IT events yet to come! While lots of great events and activities took place at the conference, of notable attention was the use of social media around the conference. See the Impact communities page for a list of social media tools such as blogs, Twitter, Flickr, widgets used.
James Taylor and Andy Piper won the Impact social media game for being the most active in the social media environments.
The Impact team displayed Twitter conversation on the #ibmimpact hashtag in various places throughout the event and the tag made it into the top Twitter trends on Day 1 of the conference.
Social bookmarks tagged with impact09: This list of bookmarks gives a good sense of what the public was talking about at Impact. Use these instructions to add your own favorite bookmarks to the list. Just make sure to tag your bookmark with "impact09".
Also, Mary Hall provides a summary of key IBM Business Partner activities at the event.
As a Tivoli-er, I was keen on following the Service Management conversations around IBM Impact.
WebSphere CloudBurst Appliance
A big focus was on the WebSphere Cloudburst Appliance, a new IBM SOA appliance for deploying and managing SOA in a private cloud. It integrates with Tivoli data center management software and Rational development tools. It also ensures security of data and environments via an encrypted vault concept.
Al Zollar on Service Management, SOA, and a Smarter Planet
I really enjoyed watching the tweets during Day 2 of the conference when the Twitter crowd gave Al Zollar, General Manager of IBM Tivoli Software, a warm welcome during his keynote on Service Management, SOA, and a Smarter Planet. A few of the tweets included:
Fabian Marquez: "Al Zollar from Tivoli did a great job explaining Dynamic Infrastructure and Service Management."
James Governor: "Al Zollar from Tivoli talking about Vertical industry service management ie new IBM Service Management Solution for Healthcare."
Matthew Perrins: "Al Zollar is looking cool !! And got the crowd back already."
Al will be giving an encore of his talk as he keynotes at the Pulse Comes to You Event on May 19 in New York. Pulse Comes to You (PCTY) is a worldwide tour. Check the PCTY Website for a free event near you.
Globe with SO@titude at Impact 2009--by Andy Piper
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  innovate tivoli rational service-management 1,668 Visits
During the late 90's, I worked for a company that sold Java components and had the opportunity to do a demo in front of a sea of developers at a large Java conference in New York city.
I must have tested my demo about 20 times the night before and everything worked perfectly before I put my head on the pillow.
You can see where this is going, right? The next day, in front of at least 70 people, my demo crashed so hard that I might as well have been wearing a nametag that said "Colt Seavers."
I can't tell you what happened between my brother's apartment and the Javits Center.
Gremlins? Maybe. All I know is, one minute the thing was working. The next, it wasn't.
It's the same thing with many of our customers. They develop products and services and test the heck out of them, then deploy and those darn gremlins seem to just spout up out of nowhere.
With Integrated Service Management, IBM provides customers with a means to address their pain points with regard to the service lifecycle. Specifically, Integrated Service Management for Design & Delivery is about the design, delivery and management of software engineered into intelligent devices and services.
It's the alignment of information, processes and workflow across architecture, development, testing and operations teams.
From brainstorming the service or product, to development, testing, to deployment and maintenance and rolling out future features - it's about breaking down the silos between development and operations. And yes, it includes new technologies like Cloud computing.
Here's a good example: customers developing and testing new applications built on SOA need a way to simplify the process of troublshooting (and resolving) issues once this application is deployed into production.
One way that IBM is able to address these problems is with integration of solutions such as IBM Rational Performance Tester and IBM Tivoli Composite Application Manager (ITCAM).
ITCAM is a tool that can be used in both the test lab and production environments to isolate the root cause of the problem, right down to the specific code, and feed that information back to Rational Performance Tester.
By doing this, the testing staff can replicate both the test lab scenario and the production problems and if it takes more than just a configuration change they can feed those details back into the development tools and correct the problem at the code-level based on what has been identified.
In a nutshell, we describe it as, "Service lifecycle integration that links data and work flows."
It's good stuff and this is only one example (out of quite a bunch) where we have service lifecyle integrations across Rational, WebSphere and Tivoli software that enable organizations to bust the gremlins that inhibit continual service improvement across the end-to-end service chain.
Speaking of busting gremlins, a guy who saw a gremlin back in the day was William Shatner; star of "Nightmare At 20,000 Feet" (Twilight Zone) and former conference speaker for Rational's big customer event.
So it shouldn't surprise you that I'm gonna bring this back around IBM's (and Rational's) premier software and product delivery event; Innovate 2010.
If you were at Pulse 2010, then you know that we've been talking about Integrated Service Management for much of this year and it's going to continue this weekend at Innovate 2010.
Keep an eye on our next blog post where we'll have all the details of where you can expect to see Integrated Service Management at Innovate 2010.
And if you're not attending, not to worry. The Rational team are putting a ton of the information (including live streaming for Keynote sessions) on the website