The Tivoli Knowledge Center can be found within the PartnerWorld web site so feel free to share this resource with YOUR colleagues!
Cloud & Service Management blog
David Ojalvo 060001CNQC DAOJALVO@US.IBM.COM Tags:  center partners knowledge tivoli 1,142 Visits
A colleague of mine just introduced me to another great Tivoli resource for Business Partners. The Tivoli Knowledge Center is a great place for partners to get the training and skills to successfully sell, service, and become certified on our most important and strategic IBM Tivoli product lines. It includes marketing tools, as well as technical, training and sales resources.
For those partners who are new to the Tivoli family, there is a very intuitive "Getting started with Tivoli" section. For the 'seasoned veterans' who already have a relationship with Tivoli, there are quick links to sales kits, sales plays, and incentives.
One of this month's top stories will point you to the Business Partner Summit presentations from Pulse 2012. Within that page, you can find a link to the "Small Deals Equals Big Revenue" charts that were presented by Tamara Crawford and Michele Payne to an audience of about 60 partners at Pulse 2012. I was fortunate enough to attend that presentation in Vegas, and got some great insight from the presenters and the partners, who offered up a lot of great questions and comments.
The Tivoli Knowledge Center can be found within the PartnerWorld web site so feel free to share this resource with YOUR colleagues!
ivor macfarlane 2700022KPS IVORMACF@uk.ibm.com Tags:  ivor itsm ibm tivoli best-practice itsmf service-management 1,136 Visits
For most of last week I was attending and – I hope – contributing to itSMF’s international publishing meeting. This was held in
Now, first a little background, just in case there is anyone who does not know what the itSMF is. The letters stand for IT Service Management Forum – and that sums it up quite well: a place for those interested in ITSM to talk, learn, teach, compare and discuss. Part of that communication naturally involves publication – and our group focuses on that – from reviewing others’ books through translation and dissemination to encouraging authoring and publishing books. Crucial to its attitudes and success, itSMF is a non-profit organisation, owned by its members.
OK, as you may imagine it is – as well as serious working meeting – a chance to catch up with friends and colleagues of the ITSM global village. And the active ITSM community really is like a village, except that it spread across some 50 countries – we have all the relationships that you would expect: friends, enemies and lots in between.
All of us have our day jobs, many of us
working for cut-throat competitors but that all gets set aside and we settle
back into our ‘all in this together’ mode. One of things that I came back from
That makes the non-profit member owned organisations a lot like government – and like governments today we are strapped for cash. These are hard times and no-one has much in the way of spare money. But we still strive to fight against what would be a sensible approach for an organisation focused on shareholder value. We still need to deliver what the ‘right things’. From our publishing perspective it would be tempting to look only at safe books – rearranging established best practice into easier, shorter or simpler reads. Instead though, everyone at our meeting sees that we need a focus on innovation and stretching our industry.
Of course we need to be financially successful with enough of our projects, and we have work to do on building a firm base to take ourselves – and our industry – forwards. But I am proud that the books we have already managed to publish contain real industry innovations and new perspectives – both on service management as you would expect but also into wider topics such as organisational change.
So, I came back feeling the need to write down how much work people put in – for nothing – last week. I’m not claiming I did that much, but lots of work was put in, and even more commitments made to keep the momentum going and I felt that it was a few day’s work I was proud to have been a part of and an effort worth recording here. In some later blogs I might relate more about other aspects of the trip - like using budget airlines and the change in perspective of value that goes with that.
So – please go read about what we have already managed (6 books published, quarterly magazine, whitepaper competition etc.). You can find out about the books are – and read the magazines for free by going to http://www.itsmfi.org/content/publications. If that gets you interested in how you can get your ideas written up and out there then get in touch. My portfolio responsibility is ‘Authoring’, so I would love to hear from you. We are keen to find new authors, for whitepapers, books or articles – and happy to offer any level of support you might need – from final review through mentoring and even to co-authoring or ghost writing.
By my next blog, I will be back in successful company mode, but it is good to remember that the commercial companies also live in and benefit from the wider community. It is good to see that being recognised through sponsorship and support. IBM sponsored the meeting last year - this time we had support from TSO and BTC. massive thanks to those companies. With more support next year we should have more people and achieve even more.
Hope Ruiz 110000NU71 HRUIZ@US.IBM.COM Tags:  user_community ask_the_expert tivoli product_questions 1,136 Visits
More than 60 IBM Product experts, (Software Engineers, Architects, Designers, Consultants, Test Specialist, etc) have agreed to be "on tap" to cover a twelve hour technical Q&A "online Jam" this Wednesday, May 11.
Bring out your questions and let's keep these experts busy!
MARK THE DATE May 11
find the time in your city check out the
Click here for more information and to view the archives from previous ATE Jams.
Shradha Pradhan 270003G608 email@example.com Tags:  integrated-service-manage... client-reference-program tivoli client-reference healthcare 1,114 Visits
‘Health is Wealth’ so goes an old saying and holds true in its every logical explanation. The healthcare industry, being one of the largest, is also the fastest growing industry in the world. IBM’s significant contribution to healthcare with its wide spectrum of solution offerings through a gamut of capabilities has made IBM earn many valuable clients from the industry. For example: IBM is collaborating with Nuance to Apply IBM’s "Watson" Analytics Technology to Healthcare (press release)
Integrated Service Management capability for healthcare “enables foundational capabilities of visibility, control, and automation that help organizations drive towards improved safety and quality of care, process efficiency, and patient and member satisfaction.”
Integrated Service Management for healthcare helps our clients meet their business challenges and achieve smarter healthcare system. Tivoli Case Study: Healthcare is a repository of our clients’ success stories which brings an interesting insight on various kinds of challenges that may arise in a business scenario, the solutions offered and its benefits.
PS: You may also like to browse through:
David Ojalvo 060001CNQC DAOJALVO@US.IBM.COM Tags:  tivoli management rational service integrated simulator 1,111 Visits
Now that Pulse is in the rear view mirror, we can focus our attention on INNOVATE, Rational's flagship event for 2011.
Innovate 2011 is the event for software innovation. It is the conference totally focused on helping you transform software innovation and accelerate better business outcomes.
Need another reason to attend Innovate 2011?...
You can also take part in the 'Service Management Simulator Experience', a hands-on game focusing on the challenges and business value of implementing Service Management best practices in a realistic and exhilarating scenario. Over the course of a few hours, you'll use gaming and role playing dynamics to mirror the real-world interaction between IT and the business, from both a strategic and operational perspective. In the end, you will come away with an actionable understanding of how the effectiveness of IT processes impacts your business!
- For more information, visit the Simulator web page
- Check out this 3-minute youtube video from a previous workshop
- Read the rave reviews
- To register or if you have questions, send an email to firstname.lastname@example.org
BTW...Readers of this blog may recall that we also conducted a simulator workshop at Pulse this year.
Join us and the Tivoli community at Innovate 2011 – it’s a great opportunity to network with your peers and take away valuable insight that you can use today. If you haven’t yet registered for the conference, you can register here.
We look forward to seeing you at Innovate 2011!
wendy whalen 0600014P1G WWHALEN@US.IBM.COM Tags:  webcast mcmanus ibm cloudburst cloud management seamus tivoli pulse cloud-computing service 1,099 Visits
In response to: Will the real Seamus McManus please stand up?FYI, the recent IBM Service Management Jam on Cloud Computing, "Cloud Computing: Innovation that drives IT and operations efficiencies" is the #1 most popular of the 41 Jams aired to date. Cloud Computing Jam link: http://bit.ly/9mt8N Jams page link: http://bit.ly/ultmC
Kimberlee Kemble 120000GMAV KEMBLE@US.IBM.COM Tags:  ibm tivvideo user-community gtuc video-contest ibmtivoli tivoli tivoli-user-community 1,098 Visits
So you said you wanna be a star? Now's your chance with the IBM Tivoli Software Products Rock! video contest.
Your friendly roving Integrated Service Management Reporter
Kathleen Holm 2700009BHX KHOLM@US.IBM.COM Tags:  service-management bladecenter capabilities dynamic-infrastructure green development cloudburst features vmware automation tivoli ibmcloud storage overview cloud-computing private it smarter-planet virtualization cloud data-center 1,097 Visits
ivor macfarlane 2700022KPS IVORMACF@uk.ibm.com Tags:  simulation ibm ivor itsm tivoli itil itsmf 1,096 Visits
I delivered an SM simulation for a client in the middle of a tropical paradise in
Well, like Frank, I was there to work, and work I did –another successful and fun game – I always enjoy how much the delegates enjoy the experience; we should all have more work that actually makes people happy.
We had a mix of
nationalities and cultures on the game – a real challenge but one that brings
its own extra flavours. I was thinking about those cultural variations on the drive
My driver was a very nice man – a pleasure to share a space with, just enough English to converse, comfortable with silence and caring enough to return from a rest stop with an unsolicited bottle of water for me; plus a cheerful insistence that I try local specialties that I might not have seen before So, all-in-all, clearly he is a man who wants me to be comfortable and survive the journey.
So, why did he frighten the living daylights out of me at irregular intervals on the way? Simply by behaving normally for his culture: using road verges to pass trucks at high speed on the wrong side, overtaking in the middle of road works, driving at high speed within inches of other vehicles. While this seemed reckless to my culture, it is everyday for Brasil. It made me realise that as well as the social variations, culture extends to acceptable risk – what would just result in a late arrival in western Europe is met with a calculated risk to get past the slow moving obstacles, a culture that values speed over safety perhaps? Or more likely just the inevitable reaction to the extreme traffic volumes and conditions there. I didn’t see it as a better nor a worse attitude, just a different one – and there being differences left in the world is something I, for one, feel is an unmitigatedly good thing.
many Brasilian taxi drivers before, so I was not surprised, but what did amaze
me was how quickly and unnoticed that culture got into my thinking and
unconscious actions. Back in the
So if we copy cultural elements so quickly after so short a visit – and that copying spills over into our next situation, do we do that with our customers too? Do we bring the needs of the previous customer we worked with to our next, even if it isn’t the right culture for them? Maybe this is just one more thing for us to watch out for in our business relationships?
Noah Kuttler 110000SVNJ email@example.com Tags:  innovate tivoli rational service-management 1,069 Visits
During the late 90's, I worked for a company that sold Java components and had the opportunity to do a demo in front of a sea of developers at a large Java conference in New York city.
I must have tested my demo about 20 times the night before and everything worked perfectly before I put my head on the pillow.
You can see where this is going, right? The next day, in front of at least 70 people, my demo crashed so hard that I might as well have been wearing a nametag that said "Colt Seavers."
I can't tell you what happened between my brother's apartment and the Javits Center.
Gremlins? Maybe. All I know is, one minute the thing was working. The next, it wasn't.
It's the same thing with many of our customers. They develop products and services and test the heck out of them, then deploy and those darn gremlins seem to just spout up out of nowhere.
With Integrated Service Management, IBM provides customers with a means to address their pain points with regard to the service lifecycle. Specifically, Integrated Service Management for Design & Delivery is about the design, delivery and management of software engineered into intelligent devices and services.
It's the alignment of information, processes and workflow across architecture, development, testing and operations teams.
From brainstorming the service or product, to development, testing, to deployment and maintenance and rolling out future features - it's about breaking down the silos between development and operations. And yes, it includes new technologies like Cloud computing.
Here's a good example: customers developing and testing new applications built on SOA need a way to simplify the process of troublshooting (and resolving) issues once this application is deployed into production.
One way that IBM is able to address these problems is with integration of solutions such as IBM Rational Performance Tester and IBM Tivoli Composite Application Manager (ITCAM).
ITCAM is a tool that can be used in both the test lab and production environments to isolate the root cause of the problem, right down to the specific code, and feed that information back to Rational Performance Tester.
By doing this, the testing staff can replicate both the test lab scenario and the production problems and if it takes more than just a configuration change they can feed those details back into the development tools and correct the problem at the code-level based on what has been identified.
In a nutshell, we describe it as, "Service lifecycle integration that links data and work flows."
It's good stuff and this is only one example (out of quite a bunch) where we have service lifecyle integrations across Rational, WebSphere and Tivoli software that enable organizations to bust the gremlins that inhibit continual service improvement across the end-to-end service chain.
Speaking of busting gremlins, a guy who saw a gremlin back in the day was William Shatner; star of "Nightmare At 20,000 Feet" (Twilight Zone) and former conference speaker for Rational's big customer event.
So it shouldn't surprise you that I'm gonna bring this back around IBM's (and Rational's) premier software and product delivery event; Innovate 2010.
If you were at Pulse 2010, then you know that we've been talking about Integrated Service Management for much of this year and it's going to continue this weekend at Innovate 2010.
Keep an eye on our next blog post where we'll have all the details of where you can expect to see Integrated Service Management at Innovate 2010.
And if you're not attending, not to worry. The Rational team are putting a ton of the information (including live streaming for Keynote sessions) on the website
IOD 2011 is just around the corner, and it should be no surprise that I was psyched to learn that Washington correspondent and anchor for BBC News Katty Kay is hosting the conference.
Full disclosure: I drive a Mini Cooper, I watch Doctor Who and I follow Neil Gaiman on Twitter.
So, yeah. I was also excited to see that she's going to be on stage with great IBM speakers like Jeff Jonas, Robert LeBlanc, Mike Rhodin and Steve Mills.
As if that wasn't enough (and there are a bunch of other IBM speakers not listed), guest speakers Mike Lewis and Billy Beane will also be there. Mike Lewis wrote the book Moneyball: The Art of Winning an Unfair Game and Billy Beane is the VP and General Manager of the Oakland Athletics (the subject of the book).
I know, right? It's a pretty great group of speakers.
Having attended IOD in the past, it's a great show that I know that customers and business partners are going to get a lot of value out of.
Tivoli will be at IOD, and we're looking to meet customers such as yourself who are attending the conference. Here's a list of where you can find us:
...and speaking of Las Vegas and IBM Conferences. The Pulse 2012 call for speakers deadline is fast approaching (November 7). See Jen's Pulse blog for the details on how you can submit a session proposal.
Shradha Pradhan 270003G608 firstname.lastname@example.org Tags:  tivoli tivoli-success-story adc client-reference 1,037 Visits
Eureka! Eureka! I’m feeling like Archimedes for having found amazing success stories in our Tivoli Success Story database. This might sound like an exaggeration; but to tell you the truth, I can’t help but to celebrate as each new day has been unfolding a new discovery (read: learning) pertaining to Tivoli® products.
Today, while working on Client Reference for Tivoli Storage Manager FastBack, I wanted to read more about this product and related case studies; reading materials of which were, of course, just a few clicks away. And, with a few more clicks and flips from one story to another I found myself glued to this one, “The Austin Diagnostic Clinic recovers critical data in less than an hour with IBM Tivoli Storage Manager FastBack software”, which I feel is worth sharing here.
"Tivoli Storage Manager FastBack has
proven to be an outstanding solution for ADC and helps us to readily meet HIPAA
requirements regarding timely access to data.”
Well, the quote by Ned Euwer, above, must have already given you a glimpse of what the success story is all about. Yes, it’s about how our product ‘Tivoli Storage Manager Fastback’ helped our client, ‘The Austin Diagnostic Clinic ,’ to overcome their business challenge of maintaining the availability of electronic medical records and develop a disaster-recovery plan that would help staffs quickly restore services in the event of a disaster.
The Austin Diagnostic Clinic (ADC), founded in 1952, operates medical clinics in Texas. A leading influence in healthcare, ADC allows its patients to gain access to a network of more than 110 physicians representing 23 medical specialties across six offices located throughout Austin and Central Texas. To support this major healthcare network, ADC’s IT operations encompass 110 servers, with 80 running Microsoft® Windows® 2003 Server and 30 running Windows 2000 operating systems. Numerous applications, the largest being an electronic medical record (EMR) system, help ADC to deliver high quality care while reducing healthcare costs. And, according to Ned Euwer, ADC’s entire operation is dependent on having medical records available 24x7 and the loss of EMR would cost them up to half a million dollars per day.
Hence, given the impact of data loss, ADC’s challenge lied on addressing its backup and recovery issues. Apparently, this is where our IBM Tivoli Storage Manager FastBack (formerly FilesX Xpress Restore) came as just the perfect solution to overcome ADC’s challenge. Today, IBM Tivoli Storage Manager FastBack software has been integral to the organization’s consolidation initiative, that helped IT staff to recover much needed floor space in its data center and reduce power consumption, by protecting 43 servers and approximately 2.5 terabytes of data, covering e-mail, file and print services, domain controllers and the organization’s core applications and image stores. The software is also installed for disaster recovery at a remote-campus facility to help IT staff protect the organization against site disasters. The key benefits include: Addressing stringent recovery objectives, Rapidly restoring data and services, Reducing backup windows, Protecting operations in the event of a disaster, and Helping simplify operations.
Interestingly, ADC staff can also set up new test systems within a day so that the testing of new applications and services can begin sooner. This has decreased testing time by up to 75 percent with testing processes now completed in just one month as compared to between three and four months, which, I find, is highly commendable given that “Health is Wealth”.
Since, our health and well being is the primary driver for our growth and development, it makes sense that we would wish to live in a world of highly organized healthcare system. Use the comments section to discuss your thoughts on this success story or discuss how "Tivoli Storage Manager FastBack" is helping you organize and manage your environment.
Kimberlee Kemble 120000GMAV KEMBLE@US.IBM.COM Tags:  rpt tivoli #ibm ibm rativo itcam rtlm itm provisioning #ibminnovate srm manager rational monitoring architect taddm system #servicemgmt #ibmsoftware rqm ccmdb omegamon tpm assurance identity access integrated-service-manage 1,037 Visits
Today's software architects must do so much more than just build, deliver and manage...they must innovate. Increasingly, IT is charged with enabling business and seizing new opportunities to create unique, competitive advantages for the business through a more responsive and cost-effective delivery of IT services.
Your friendly roving Integrated Service Management reporter
Tiffany Winman 12000065XB email@example.com Tags:  websphere cloudburst cloud-computing service-management rational tivoli ibmimpact impact09 1,020 Visits
The IBM Impact 2009 conference wrapped up last week and was a huge success. It has set the bar for all future IBM and IT events yet to come! While lots of great events and activities took place at the conference, of notable attention was the use of social media around the conference. See the Impact communities page for a list of social media tools such as blogs, Twitter, Flickr, widgets used.
James Taylor and Andy Piper won the Impact social media game for being the most active in the social media environments.
The Impact team displayed Twitter conversation on the #ibmimpact hashtag in various places throughout the event and the tag made it into the top Twitter trends on Day 1 of the conference.
Social bookmarks tagged with impact09: This list of bookmarks gives a good sense of what the public was talking about at Impact. Use these instructions to add your own favorite bookmarks to the list. Just make sure to tag your bookmark with "impact09".
Also, Mary Hall provides a summary of key IBM Business Partner activities at the event.
As a Tivoli-er, I was keen on following the Service Management conversations around IBM Impact.
WebSphere CloudBurst Appliance
A big focus was on the WebSphere Cloudburst Appliance, a new IBM SOA appliance for deploying and managing SOA in a private cloud. It integrates with Tivoli data center management software and Rational development tools. It also ensures security of data and environments via an encrypted vault concept.
Al Zollar on Service Management, SOA, and a Smarter Planet
I really enjoyed watching the tweets during Day 2 of the conference when the Twitter crowd gave Al Zollar, General Manager of IBM Tivoli Software, a warm welcome during his keynote on Service Management, SOA, and a Smarter Planet. A few of the tweets included:
Fabian Marquez: "Al Zollar from Tivoli did a great job explaining Dynamic Infrastructure and Service Management."
James Governor: "Al Zollar from Tivoli talking about Vertical industry service management ie new IBM Service Management Solution for Healthcare."
Matthew Perrins: "Al Zollar is looking cool !! And got the crowd back already."
Al will be giving an encore of his talk as he keynotes at the Pulse Comes to You Event on May 19 in New York. Pulse Comes to You (PCTY) is a worldwide tour. Check the PCTY Website for a free event near you.
Globe with SO@titude at Impact 2009--by Andy Piper
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  systems smart servive-management cloud ibm management cloudcomputing ibmcloud cloudburst dynamic business service tivoli smarter-cloud infrastructure ibmontwitter cloud-computing 1,007 Visits