I'm not a fan of duel posting, but did want to make you aware of an article that I posted to the SWG Blog entitled, "There Will Be DevOps!"
It's about a great video that RedMonk* analyst Michael Coté did with us about DevOps.
Go there. Read the article. Enjoy.
* note that IBM is one of RedMonk's clients.
Are you interested in learning more about Cloud Computing and Virtualization? Be sure to register and attend these two community webcasts
happening this week on June 8th and 9th. These promise to be very informative events you don’t want to miss!
WEBCAST on Wednesday, June 8, 2011 at 11:00AM Eastern USA
Webcast title: Get your image sprawl monster under control – secrets to image management from an expert
Sign up for this webcast here
Description: Companies have embraced virtualization primarily to impro! ve utilization of hardware and save costs. However, virtualization especially on x86, has led to significant growth in management costs. Much of this increased cost stems from growth in images. We will discuss some of the key challenges around managing images and how IBM is taking a holistic approach to solving these pain points and restoring control.
Speaker: Ruth Willenborg, IBM Distinguished Engineer in IBM Software Group, TivoliWEBCAST on Thursday, June 9, 2011 at 11:00AM Eastern USACloud - Extending your virtualization into the cloud
Sign up for this webcast here
Description: The benefits from cloud computing seem clear: cost reduction, better flexibility, scale to meet business demands, etc. However, getting to cloud involves a lot of decisions Learn how some of your colleagues are leveraging Tivoli solutions to automate virtualized environments and move to private clouds.
Speaker: Mohamed Abdula, IBM Director, Service Automation and Cloud Solutions Product Management and Bowman Hall, IBM Director, Cloud Computing Client Engagements, IBM Software Group
you become a member you can join a local or virtual user group, take
advantage of our online education and certification resources as well as
our networking and collaboration tools.
include; Pulse Conference Discounts codes; 40% Discount on Tivoli books
from IBM Press, Free certification testing at local user group meetings
and much more!
Click here for a REPLAY after the Webcast date.
Today's post comes from Sandy Hawke, Manager IBM Security Solutions.
I recently presented to the ISACA community on a live webinar. I focused the discussion on how to leverage automation to improve endpoint security and compliance. The archived webinar is available here
. Just as a brief background, ISACA
is an international professional association that focuses on all aspects of IT Governance and has over 95,000 members worldwide.
The online event drew a pretty substantial audience which is good, and yet a bit surprising in two key ways. First of all, many of the recommendations I made to the audience were not radically new concepts, but basic foundational controls that all security professionals agree are critical for achieving and maintaining solid security and demonstrable compliance. So haven't they heard this story before?
Maybe not. And that's the second observation. Most of the ISACA membership is in the IT audit/Risk Management line of business. While they're not the folks who are implementing security technologies on a daily basis (i.e. "hands at keyboards")- they are keen to understand how security is implemented, how it works, how automation can be used to facilitate audits, etc. And that's the new trend we've been witnessing. While the audit team knows what the policy controls should be, they may not know if/how these controls get enforced, maintained, monitored and reported on- essentially how security is "operationalized." The more that they know what's possible with respect to security operations and automation, the better they'll be at knowing what questions to ask IT operations during audits, what technologies to recommend, etc.
Years ago, the IT Audit/Risk Manager organization and activities were kept quite separate from the IT Operations/IT Infrastructure teams. And at the time there were pretty good reasons to keep these groups as distinct as possible- you've all heard of "keeping the fox out of the hen house" analogy, right? The IT Audit/Risk Mgmt teams could set and enforce policy and conduct assessments that wouldn't be influenced by the operations staff. Well, with the advent of converging technologies, economic trends, and the increased importance of measuring security investments and compliance program- in real time, these groups are coming together. More so than ever before.
And technologies that can foster that type of trust, cooperation, and collaboration are indispensable.
This weekend partners, developers, and IBMers will be descending upon Orlando, Florida for Innovate 2011, the Rational Software conference.
Not surprisingly, Rational's "first cousin" Tivoli will have a prominent presence
at the conference, including 30 sessions that highlight the Tivoli/Rational integration, six booths in the Solutions Expo, and several executive speaker slots.
Tivoli delivers innovative solutions to address business priorities, with Integrated Service Management
providing the Visibility, Control and Automation™ to overcome growing complexities and keep up with global competition. But more specifically, Integrated Service Management is the catalyst that can smooth out the interactions between development and operations for IT and business professionals across all industries.
Once the event begins, you can access all the keynote presentations and videos in real time on the web via the livestream feed
, ...and follow social media coverage on the 'Innovate Conversations' page
or by using the Twitter hashtag #ibminnovate
One of the trends that we are seeing today is the convergence of security management and systems management. The better job you can do managing your infrastructure, the better equipped you will be to define and enforce security policies and controls across that infrastructure. There are few places where this convergence is more evident than the endpoint.
As the notion of a perimeter disappears, and we see the continued proliferation of an increasing number of traditional and non-traditional endpoints, such as servers, desktop PCs, laptops, ATMs, point-of-sale devices, and self-service kiosks, organizations are looking for a comprehensive approach to how they best manage and secure all of their endpoints. This includes, but is not limited to, identifying all of the endpoints that you have in your environment, managing the complete lifecycle of that endpoint, providing continuous security and compliance, effectively deploying patches in a timely manner and finally, managing the power usage of that endpoint.
Tivoli Endpoint Manager, built on BigFix technology, can address all of those needs, but in this blog, I want to focus on that last piece of the conversation, because it is one that does not immediately come to mind when people are typically thinking about the most critical elements of managing an endpoint. However, we have seen that effective power management is something that can actually pay for all of the other benefits that Tivoli Endpoint Manager can provide. You can ultimately end up saving money, the environment, and in the process, deploy critical security and systems management controls across all of your endpoints (even the ones you didn’t originally know you had).
In a recent article (click here), Penn State wrote about their deployment of Big Fix (now called Tivoli Endpoint Manager) and indicated that it could save them about $800,000 annually. At a large university like Penn State, they have thousands of computers that can be included in their power management initiative, and many of these computers are only heavily used during peak hours. Tivoli Endpoint Manager allows the Penn State IT staff to automatically put these computers in sleep mode when they aren’t in use. They are anticipating not only a significant ROI (about $800,000 annually), but are also hoping to reduce the amount of carbon dioxide released into the atmosphere by 60,000 tons.
One of the objections that people often bring up when it comes to power management for the endpoint is that it can interfere with the patch process. This is one of the areas where the convergence of security and systems management is so important. The policies that you create and enforce from a systems management perspective need to work hand-in-hand with the policies related to security management. For that reason, Tivoli Endpoint Manager was built on the core concepts of convergence, scalability and granular policy setting. It allows an IT staff to automatically wake computers at a designated time, apply required patches or enforce configuration policies, reboot, and then bring the endpoint back down to a hibernated, low energy state, or shut it down altogether.
The Chichester School District (click here) provides yet another great example of power management savings. This regional school district in Delaware County, Pennsylvania, manages more than 2,000 Microsoft Windows desktops and 50 Microsoft Windows servers throughout a six-school network. The Chichester School District implemented energy conservation using the power management capabilities of Tivoli Endpoint Manager to help reduce computing energy costs by 70 percent. Their IT team also uses the distributed “Wake-on-LAN” functionality to distribute and install patches to those machines that are turned off at night. This allows for a reduction of energy resources and confirms machines are securely patched—without impacting employee productivity.
The integrated patch and power management capabilities of IBM Tivoli Endpoint Manager provides IT staff with real-time information on remote endpoints to simplify patch processes, conserve energy and reduce on site troubleshooting.
For more information on Tivoli Endpoint Manager, please visit http://www.ibm.com/software/tivoli/solutions/endpoint/
Are you looking for a reason to head down to Florida next month?
Tivoli will have a large presence at next month's Innovate2011
conference in Orlando, with over 30 sessions which highlight the Tivoli/Rational integration, and six booths in the solution expo. In addition, you can check out the Tivoli executive speaking engagements including Danny Sabbah (GM, Tivoli Software) at the executive summit presenting on
'Collaborative Development and Operations', Jamie Thomas (VP, Tivoli
Strategy and Development) on organizational agility and efficiency, and
Steve Robinson (GM, IBM Security Solutions) on 'Security in Industries'.
Also, be sure to check out the 'Service Management Simulator Experience'
at Innovate, a hands-on role playing game focusing on the challenges and business value of
implementing Service Management best practices in a real life scenario!
Oh, how happy I am to have that application in my phone to download my favorite tune; and as an end-user I’m happy as long as my phone gets my directions correct. However, to deliver such a rich user experience what goes into the back-end is the design and delivery of an increasingly complex system of systems.
It’s about the ‘sustainable innovation with Integrated Service Management for Design and Delivery;’ where Tivoli and Rational software come together, bridging the gap between design, development, test with operational processes and together service the critical business needs.
This integrated process enables organizations to:
- Identify required changes and resolve customer issues in less time
- Reduce system downtime and repair costs
- Limit risk exposure by providing better visibility to change impact
Read more to know about the available integrations and capabilities and you may also be interested in attending 'Service Management Simulator Experience' at Innovate 2011 (see David’s blog for more information).
Are you in or near Prague?
Do you have plans from June 6 - 10?
Here's the deal.
The European Tivoli Technical Conference is 6-10 June 2011 in Prague, CZ and we would love to see you there.
This technical conference is focused on the era of Smarter Computing. We will be talking about how you can build your organization’s skills with IBM Training and build a Smarter Planet.
You'll have access to best practices and a number of subject matter experts and learn more about new delivery models like Cloud and how they can accelerate service innovation.
The focus will be on Integrated Service Management and the Tivoli solutions at the heart of the IBM Smarter Planet intiative.
In addition to our deep technical sessions we will focus on some actual projects, and related technologies including best practices on comprehensive Tivoli implementation projects.
Here are some of the Tivoli highlights:
- Tivoli Service Delivery & Process Automation
- Tivoli Asset Management/Maximo
- Tivoli Service Availability & Performance Management
- Tivoli Network Service Assurance
- Tivoli Storage Management
- Tivoli Security, Risk and Compliance Management
You can register here (and see the full agenda) and we look forward to seeing you there.
More than 60 IBM Product experts, (Software Engineers, Architects, Designers, Consultants, Test Specialist, etc) have agreed to be "on tap" to cover a twelve hour technical Q&A "online Jam" this Wednesday, May 11.
Bring out your questions and let's keep these experts busy!MARK THE DATE May
11th, 2011 8AM - 8PM Eastern USA for the next Global Tivoli User
Community Ask the Experts Online Jam (ATE)!
The Global Tivoli User Community (TUC),the largest online and offline
community home for all Tivoli and Maximo professionals is presenting a valuable
opportunity for YOU to connect
with real world IBM experts and have
them answer your questions on a range Tivoli and Maximo products on May 11th
through the "Ask the Experts Online Jam".
is the "Ask the Experts online Jam (ATE)", and how does it work?
Go here to learn all of the details on how the
ATE tool works.
What topics will be covered during
Application Management & Monitoring
Change & Configuration Management
Cloud computing - service management solutions
Network, Service Assurance & Event Management
Server & Provisioning Management
Service Desk & Service Catalog
z/OS Systems Management
What time is the ATE Jam session?
- Eastern USA - Wednesday, May
11th, 2011 at 8:00 AM - 8:00 PM
find the time in your city check out the World Clock meeting planner website.
of questions can I ask?
Click here for more information and to view the archives from previous ATE Jams.
in this online jam session you must be a registered member of the TUC. Please register now!
become a member you can join a local or virtual user group, take advantage of
our online education and certification resources as well as our networking and
benefits include; Pulse Conference Discounts codes; 40% Discount on Tivoli
books from IBM Press, Free certification testing at local user group meetings
and much more!
Now that Pulse is in the rear view mirror, we can focus our attention on INNOVATE, Rational's flagship event for 2011.
Innovate 2011 is the event for software innovation. It is the conference totally focused on helping you transform software innovation and accelerate better business outcomes.
Need another reason to attend Innovate 2011?...
You can also take part in the 'Service Management Simulator Experience', a hands-on game focusing on the challenges and business value of implementing Service Management best practices in a realistic and exhilarating scenario. Over the course of a few hours, you'll use gaming and role playing dynamics to mirror the real-world interaction between IT and the business, from both a strategic and operational perspective. In the end, you will come away with an actionable understanding of how the effectiveness of IT processes impacts your business!
- For more information, visit the Simulator web page
- Check out this 3-minute youtube video
from a previous workshop
- Read the rave reviews
- To register or if you have questions, send an email to firstname.lastname@example.org
BTW...Readers of this blog may recall that we also conducted a simulator workshop at Pulse this year.
Join us and the Tivoli community at Innovate 2011 – it’s a great opportunity to network with your peers and take away valuable insight that you can use today. If you haven’t yet registered for the conference, you can register here.
We look forward to seeing you at Innovate 2011!
‘Health is Wealth’ so goes an old saying and holds true in its every logical explanation. The healthcare industry, being one of the largest, is also the fastest growing industry in the world. IBM’s significant contribution to healthcare with its wide spectrum of solution offerings through a gamut of capabilities has made IBM earn many valuable clients from the industry. For example: IBM is collaborating with Nuance to Apply IBM’s "Watson" Analytics Technology to Healthcare (press release
Integrated Service Management for healthcare helps our clients meet their business challenges and achieve smarter healthcare system. Tivoli Case Study: Healthcare
is a repository of our clients’ success stories which brings an interesting insight on various kinds of challenges that may arise in a business scenario, the solutions offered and its benefits.
PS: You may also like to browse through:
Client Reference Program
I delivered an
SM simulation for a client in the middle of a tropical paradise in Brazil
last week. It is a hard life but I guess someone has to do it. The countryside
around was stunningly beautiful, and the views driving there even more so. I
was reminded of the great Frank Keating’s reporting from an English cricket
tour of the West Indies
for readers in a cold
and wet British winter; his opening line to his readers: “Another day
Frank, I was there to work, and work I did –another successful and fun game – I
always enjoy how much the delegates enjoy the experience; we should all have more
work that actually makes people happy.
We had a mix of
nationalities and cultures on the game – a real challenge but one that brings
its own extra flavours. I was thinking about those cultural variations on the drive
back to São Paulo
airport – and I realised there is much more to culture than the obvious things
My driver was a
very nice man – a pleasure to share a space with, just enough English to
converse, comfortable with silence and caring enough to return from a rest stop
with an unsolicited bottle of water for me; plus a cheerful insistence that I
try local specialties that I might not have seen before So, all-in-all, clearly
he is a man who wants me to be comfortable and survive the journey.
So, why did he
frighten the living daylights out of me at irregular intervals on the way?
Simply by behaving normally for his culture: using road verges to pass trucks
at high speed on the wrong side, overtaking in the middle of road works, driving
at high speed within inches of other vehicles. While this seemed reckless to my
culture, it is everyday for Brasil. It made me realise that as well as the
social variations, culture extends to acceptable risk – what would just result
in a late arrival in western Europe is met with a calculated risk to get past the slow moving
obstacles, a culture that values speed over safety perhaps? Or more likely just
the inevitable reaction to the extreme traffic volumes and conditions there. I
didn’t see it as a better nor a worse attitude, just a different one – and
there being differences left in the world is something I, for one, feel is an
unmitigatedly good thing.
many Brasilian taxi drivers before, so I was not surprised, but what did amaze
me was how quickly and unnoticed that culture got into my thinking and
unconscious actions. Back in the UK, driving home from the airport I
found myself changing lanes MUCH more than I usually would. Not too recklessly
I hope, but it took a while before I was back to my normal UK driving
So if we copy
cultural elements so quickly after so short a visit – and that copying spills
over into our next situation, do we do that with our customers too? Do we bring
the needs of the previous customer we worked with to our next, even if it isn’t
the right culture for them? Maybe this is just one more thing for us to watch
out for in our business relationships?
Eureka! Eureka! I’m
feeling like Archimedes for having found
amazing success stories in our Tivoli Success Story database. This might sound
like an exaggeration; but to tell you the truth, I can’t help but to celebrate
as each new day has been unfolding a new discovery (read: learning) pertaining
to Tivoli® products.
working on Client Reference for Tivoli Storage Manager FastBack, I wanted to
read more about this product and related case studies; reading materials of
which were, of course, just a few clicks away. And, with a few more clicks and
flips from one story to another I found myself glued to this one, “The Austin Diagnostic Clinic recovers critical data in less than an hour with IBM Tivoli Storage Manager FastBack software”, which I feel is worth sharing
"Tivoli Storage Manager FastBack has
proven to be an outstanding solution for ADC and helps us to readily meet HIPAA
requirements regarding timely access to data.”
— Ned Euwer, Systems and Network
Engineer, The Austin Diagnostic Clinic
Well, the quote by
Ned Euwer, above, must have already given you a glimpse of what the success
story is all about. Yes, it’s about how our product ‘Tivoli Storage Manager
Fastback’ helped our client, ‘The Austin Diagnostic Clinic ,’ to overcome their
business challenge of maintaining
the availability of electronic medical records and develop a disaster-recovery
plan that would help staffs quickly restore services in the event of a
The Austin Diagnostic Clinic (ADC), founded in 1952, operates medical
clinics in Texas. A leading influence in healthcare, ADC allows its patients to
gain access to a network of more than 110 physicians representing 23 medical
specialties across six offices located throughout Austin and Central Texas. To
support this major healthcare network, ADC’s IT operations encompass 110
servers, with 80 running Microsoft® Windows® 2003 Server and 30 running Windows
2000 operating systems. Numerous applications, the largest being an electronic
medical record (EMR) system, help ADC to deliver high quality care while
reducing healthcare costs. And, according to Ned Euwer, ADC’s entire operation
is dependent on having medical records available 24x7 and the loss of EMR would
cost them up to half a million dollars per day.
Hence, given the
impact of data loss, ADC’s challenge lied on addressing its backup and recovery issues. Apparently, this is where
our IBM Tivoli Storage Manager FastBack (formerly FilesX Xpress Restore) came
as just the perfect solution to overcome ADC’s challenge. Today, IBM Tivoli
Storage Manager FastBack software has been integral to the organization’s consolidation
initiative, that helped IT staff to recover much needed floor space in its data
center and reduce power consumption, by protecting 43 servers and approximately
2.5 terabytes of data, covering e-mail, file and print services, domain
controllers and the organization’s core applications and image stores. The
software is also installed for disaster recovery at a remote-campus facility to
help IT staff protect the organization against site disasters. The key benefits
include: Addressing stringent recovery objectives, Rapidly restoring data
and services, Reducing backup windows, Protecting operations in the event of a
disaster, and Helping simplify operations.
Interestingly, ADC staff can also set up new test systems within a day
so that the testing of new applications and services can begin sooner. This has
decreased testing time by up to 75 percent with testing processes now completed
in just one month as compared to between three and four months, which, I find,
is highly commendable given that “Health is Wealth”.
Since, our health and well being is the primary driver for our growth
and development, it makes sense that we would wish to live in a world of highly
organized healthcare system. Use the comments section to discuss your thoughts
on this success story or discuss how "Tivoli Storage Manager FastBack" is helping
you organize and manage your environment.
I’m a big fan of IBM’s mission of Smarter Planet. As
an IBMer based out of Bangalore, India, I get inspired by Big Blue’s rich history
and the impact it has been creating on the world’s business systems.
This week, India is celebrating the “Joy of Giving
Week” (JGW), a pan-India initiative started in 2009 to celebrate a “festival of
giving” to the needy and to our society, through various forms of giving: time,
skills, resources, money etc. JGW is held annually for a week, starting on a
Sunday and ending on a Saturday. These dates also contain Mahatma Gandhi’s birth anniversary on the 2nd of October.
Donation boxes are kept in IBM offices across all
the locations. Interestingly, as I was making a list of things to be donated to
bring in smiles into a few innocent faces, a thought occurred to me….. and then
my joy knew no bounds. I realized that to be associated with IBM, which works
towards giving back to our Earth with a mission of making it a Smarter Planet
through innovations in products and services, is a joy in itself. A joy of
giving to the world we live in, for our smart and sustainable living.
Further, I love my job which is working on our Tivoli Success Stories for our IBM Client References. Many of
these stories talk about the work that we are doing with our customers and
their implementation of Smarter Planet solutions. Our customers, using these solutions, are
having a significant impact on making our lives better and more fulfilling. And, YES.....I can see the ‘Joy of Giving’ being passed on from IBM to our clients and
to the world :)
We love our planet, Mother
Earth. Don’t we? As for me, having been born and brought up in a place so close
to nature, away from bustle of city, and having studied ‘Environment and
Resource Economics’ as one of the subjects in my Post Grad, these things have
always been the driving forces behind my love and fascination towards Mother
Earth. And, since Mother Earth is inseparable from the technological revolution
and innovations happening around us, it gives me a proud feeling to be an IBMer
who works towards Big Blue’s mission of a Smarter Planet.
So what is Big Blue’s idea of a Smarter Planet?
It’s the 3 big ideas to build a
smarter planet for smart and sustainable living:
the world’s systems2. Interconnect
Watch it here: Visibility, Control and Automation™ is how
IBM defines service management which, when obtained for the smarter business infrastructures and end-to-end service
chain, can take any business to its zenith and contribute in making our
Mother Earth a Smarter Planet.
IBM’s Tivoli® Software places
IBM in a unique position to help the clients provide smarter solutions and the
expertise needed to design, build and manage a infrastructure that enables them
to improve service, reduce cost and manage risk.
Not long ago, while surfing
through our case study database, I stumbled upon a Tivoli success story that
caught my attention and I’m happy to share the same with our readers here. “Schweizerische
Bundesbahnen (SBB) Leverages rail system and network transparency to keep
trains on schedule”. Wow, the title looked so fascinating to me and that might
be because I’ve had many not-so-good-train-experiences, delay in arrival or
departure and the likes (which I always dislike).
(SBB), or Swiss Federal Railways, is Switzerland’s leading transportation
company. SBB transports over 800,000
passengers and more than 220,000 tons of cargo each day, maintains 3,011
kilometers of track that connects more than 800 rail stations and also a large
construction organization that engages in roughly 5,000 construction programs
each year. However, due to inefficient monitoring systems, a one day system
problem in 2005 had stranded nearly 200,000 passengers, costing almost US$5
million. Hence, SBB was looking for a more aggressive service management
strategy to prevent future events of this type and operate 9000 trains a day
without any hassles.
Interestingly, IBM does have a solution for these
kinds of needs. IBM Tivoli® Netcool™ monitors status of IT and physical assets
- including switches and sensors - throughout the Client’s network. The automated
diagnostics and alert systems reduce the likelihood of future outages. And,
SBB, along with Alcatel-Lucent, apparently, developed a service management
solution using IBM technology (Tivoli Network Manager Entry Edition, Tivoli Business Service Manager, Tivoli Netcool/Impact, Tivoli Monitoring, Tivoli Netcool/OMNIbus) to provide a comprehensive view of the overall
makes it a Smarter Rail?
customizable user interfaces that increase network transparency, and helps
support staff to be better informed about infrastructure health.
2. Leverages proactive management and automated
alert systems to recognize and repair more than 50 percent of issues before
they can impact operations.
3. Increases the availability of SBB’s train
network by approximately 2,000 minutes per month - therefore saving
approximately US$2.3 million each year.
Martin Schaeren, Head of BU
Service Management, Swiss Federal Railways (SBB), is all praise for IBM, “Trying to manage 3,000 kilometers of track
is a particularly daunting task. But, by leveraging our new IBM solution, we’re
able to see our entire infrastructure clearly and respond to problems before
they can affect our operations.”
Well, a commendable success
story indeed. We, the IBMers, sincerely, wish that all the railway systems of
our world become ‘smarter’, sooner than later. What say?