Cloud & Service Management blog
David Ojalvo 060001CNQC DAOJALVO@US.IBM.COM Tags:  software execute tivoli to partners ready business ibm 3,292 Visits
I recently discovered ANOTHER great resource for IBM Business Partners. The IBM "Ready To Execute" initiative, which was originally launched internally to improve the quality of our marketing campaigns and drive higher quality leads, has been extended to Business Partners. In a nutshell, Ready to Execute is a web-based model that provides the foundation and all the elements for launching an effective marketing campaign, including multi-touch e-mails, telemarketing scripts, digital strategies, and compelling offers.
As I began researching all the specifics of the program for our Business Partners, I stumbled upon a blog post from one of my colleagues in Software Group, Jacqi Levy, who has done a fabulous job of summarizing the benefits of the program, as well as providing a great overview on how Business Partners can get started on launching a campaign. Nicely done, Jacqi!
And those who want to jump right in and start executing can go directly to the Ready to Execute campaigns that are specific to the Midmarket !
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  iodgc social iod business-analytics optimization ibm business analytics smarter-planet online networking ibmsoftware event predictive intelligence baforum software conference social-media 2,459 Visits
Information On Demand (IOD) is in full effect in beautiful Las Veagas, Nevada (airport code: LAS).
Tiffany Winman has a good summary with all sorts of great links on the IBM Software blog.
The conference has already yielded one new announcement (IBM Adds Optimized Analytics Systems to x86 Line) but for details on the day-to-day I default to Todd "Turbo" Watson's blog for the lastest in news and releases.
We are using the Twitter hashtag #iodgc (the gc is for "global conference").
For those that physically in the building, be sure to stop by the booths listed below that are showing service management solutions.
If you're not there, I recommend checking in regularly to the IOD home page and checking out some of the livestream videos (live and archived) as well as the additional materials that will be posted during the week.
If you have additional resources for the conference that you're using, please feel free to place them in the comments section below. There will also be a few wrap-ups in the IOD-related commmunities here on ibm.com.
There's a great line in the movie Armageddon where Bruce Willis' character Harry Stamper describes NASA as, "...a team of men sitting around somewhere right now just thinking stuff up and somebody backing them up!"*
The interesting thing about putting smart people in a room. They think stuff up. They get things done. They put people on the moon (and in this case, save the world from an asteroid collision).
Which is probably why IBM has 70 of these rooms for our software around the globe and today we opened the largest one in Littleton, Massachusetts.
The IBM Mass Lab is IBM's largest Software Development Lab in North America. Deval Patrick, Governor of the Commonwealth of Massachusetts along with Steve Mills (Senior VP of IBM Software) and Alistair Rennie (General Manager of Lotus and the site executive) where there for the ribbon cutting ceremony.
Here's a link to the official press release.
As a customer, what does this mean for you? Well, it's 3,400 smart people in a room solving problems. It's men and women, as the press release describes it:
"...creating software that manages some of the world's most complex process and infrastructure problems such as modernizing and automating the world's physical infrastructures -- from railroads, water management, food traceability and healthcare modernization."
So. To recap. While we can do plenty of things in the IBM Mass Lab, helping the Celtics beat the Lakers in Game 7 is unfortunately out of our hands.
*yes, I made the quote SFW.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  planet ibm integrated software security smarter cloud storage illustrated steven wright tivoli computing service asset+management enterprise it explanation management 2 Comments 7,125 Visits
What is IBM Tivoli Software? We know you want the short version. Steven Wright of Tivoli Software breaks it all down for us in less than 7 minutes on a white grease board. Check it out while you have your morning coffee, afternoon tea, or while you get your miles in on the treadmill or trail with your smart phone. Then visit ibm.com/software/tivoli for more details on how IBM Tivoli Software can help you run a smarter business.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  delivery software venkat rational integrated-service-manage... thomas #ibmtivoli jamie deployment #ibminnovate design raghavan ibm and 2,094 Visits
Are you familiar with identity theft? If you are, then you probably know how easy the internet makes it possible. But now it's easier to write a happy ending to the old gum shoe caper. Except now the gum shoe is replaced with Integrated Service Management.
If you are at Innovate, come hear Venkat Raghavan, Director of Security Development Tivoli-ISS Software, at 1:45 today deliver his presentation entitled "Why Criminals Target Web Application and How Can You Build a Multifaceted Response."
In the meantime, here's what Jamie Thomas, VP of Tivoli Strategy and Development had to say when I ran into her at Innovate.
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  pulse software deployment process test scott jamie virutalization development bala service products cost john services risk smarter thomas control lifecycle rsdc tivoli integrated hebner rajaraman rational cloud innovate management wiegand 3,366 Visits
Learn all about the latest strategies and smarter software for design and development innovation through next generation service delivery from the Integrated Service Management track at Innovate 2010, June 6-10. The Integrated Service Management track at Innovate is a continuation of the discussion and training of the Software Delivery Lifecycle Management stream at Pulse 2010, which showcased how clients, IBM and IBM Business Partners use software delivery lifecycle management solutions to help realize greater value from software investments and optimize business outcomes at reduced cost and risk.
The Integrated Service Management track kickoff will be hosted by Jamie Thomas, Vice President of Tivoli Strategy and Development, formerly of worldwide development, client support and product management for the Rational software brand. Jamie will be joined by Bala Rajaraman, Distinguished Engineer, IBM Software, Tivoli and John Wiegand, Distinguished Engineer, Rational Analysis, Design and Construction.
At Innovate 2010, IBM clients and partners will learn innovative approaches to optimizing the service lifecycle, driving better efficiencies and lowering their TCO. Attendees of the Integrated Service Management track will also learn how to leverage the existing tight integrations with Rational solutions. Specifically, clients can find out how to:
Noah Kuttler 110000SVNJ email@example.com Tags:  software smarter-planet article ibm 1,883 Visits
Writer Darryl K. Taft does a good job of providing an overview of IBM's software business in this interesting eWeek article, "Software: The Driving Force Behind IBM's Business Transformation"
While this article has been posted numerous times on Twitter and the like, I felt it was worth a post here on the Service Management blog in case folks missed it.
In particular, it's worth noting how IBM Software Group follows the Glengarry Glen Ross (IMDB) mantra of, "Always be closing."
By that, I mean that we continue to look at the market and the requirements of our customers, and we continue to innovate how we build our products, how we manage internally and how we do business.
We rest. But not much... :-P
Senior Vice President and Group Executive Steve Mills said it best in this article:
Later in the article, Stephen Stokes an analyst at AMR Research said:
Our customers and the market will ultimately decide the outcome, but I would agree with Stephen and think we're positioned FTW on this one.
Kathleen Holm 2700009BHX KHOLM@US.IBM.COM Tags:  software pulse tips ibm pulse2010 travel smarter-systems rational ibmpulse tivoli service-management 1,751 Visits
In response to: Travel tips for Pulse 2010Thanks for the travel tips, Tiffany! I packed my umbrella and am looking forward to seeing you at Pulse tomorrow.
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  service-management ibm maximo dynamic-infrastructure informatio pulse design asset-management smarter-planet operations software infrastructure automation consolidation politics data-center tivoli storage compliance theory security risk itil ethics urban 3,472 Visits
Recent IBM news on “Smarter Cities” is invoking fond memories of one of my favorite courses at Rensselaer Polytechnic Institute: Politics of design taught by Professor Langdon Winner. Some of my favorite discussions during this course focused on urban theory and planning and environmentally and ethically responsible innovations. A few of my favorite personal readings included:
The concrete connection between
While innovations and technologies always fascinate me, personally I’m most interested in the political, socio-cultural aspects of Palmisano’s statement below:
“All the ways in which the world works come together in our cities. They are the proverbial melting pot -- not only for immigrants, but for systems, blending them together to engender new forms of commerce, of culture, of science, of life and of society. Which is why cities -- more than states, provinces or even nations -- are likely to be the crucible for human progress and evolution in the coming century.”
Smart cities require smart people and deliberate thinking. How will
Tiffany Winman 12000065XB email@example.com Tags:  twitt application dynamic-infrastructure monitoring configuration access software governance infrastructure cloud identity green management risk itil sso soa security conference automation compliance service-management data impact it social-media 3,550 Visits
This week IBM kicked off the Impact conference from May 3 - 8 in
Two key announcements:
Social media: Live buzz, broadcasting, and games
Twitter is filled with excitement on the conference. Follow @smartsoa and @sandycarter and use the #ibmimpact tag to track all the great activity. You can also follow broadcasting of the keynote and some of our most popular sessions.
The Impact conference is using social media in some of the most creative ways I’ve seen at IBM yet! They have a cool social media game where you can earn points for participating in Twitter, blogs, videos, etc. Hmm, I wonder how many points I can earn? Check out these links to learn more:
IBM Service Management activities at Impact
IBM Service Management is a big theme at the conference since Smart SOA makes business processes easy to change, but those changes create the demand for a Dynamic Infrastructure to be adaptive and support those business processes. IBM Service Management anticipates how business processes shift their pressures on the infrastructure, enabling the infrastructure to adapt quickly while enabling smart choices for a smarter world.
As Robert LeBlanc said at Pulse 2008, you can have Service Management without SOA, but you can’t have SOA without Service Management. Al Zollar, IBM General Manager of Tivoli Software, will give a keynote on May 5 during the Impact general session, discussing how a smarter planet requires a dynamic infrastructure based on IBM Service Management capabilities. Expect to hear announcements on
IBM Service Management has the following activities at Impact:
18 IBM Service Management experts and executives will be available for one-on-one meetings with clients.
Smart SOA Service Management in the
Two pedestals in the Expo:
-Service Management (ITCAM for Transactions | OMEGAMON XE for Messaging, TBSM | ITCAM for SOA Platform, TUAM, ITCAM for WebSphere)
-Security Management (TSPM/TFIM)
Service Management speaking sessions include:
TSM - Managing the Virtual
Rob Goodling, IBM
Venetian - Murano 3305
TSM - SOA Management on IBM System z®,
Divyesh Vaidya, IBM
Venetian - Murano 3203
BIA - The Last Mile to SOA Success: Service Management,
Casey Plunkett, IBM
Venetian - Galileo 1003
BID - Transforming Your Business Through BPM - Four Primary Use-Cases ,
Janelle Hill, Gartner, Inc , Kramer Reeves, IBM
Venetian - Galileo 904
TMC - Managing your IBM WebSphere MQ and IBM WebSphere Message Broker Environment
Jim Palistrant, IBM
Venetian - Delfino 4105
TSM - Lab: Monitoring Transactions in SOA Infrastructure,
Pradeep Nambiar, IBM, Jim Palistrant, IBM
Venetian - Marcello 4403
TMC - Meet the Experts and Demo for WebSphere MQ and Message Broker management
Divyesh Vaidya, IBM
Venetian - Tech Zone – Messaging
TSM - Manage your SOA Environment with IBM Tivoli
Todd Kindsfather, IBM and Jim Palistrant, IBM
Venetian - Palazzo D
BIS - Extending SOA Principles to the Infrastructure for Greater Flexibility and Cost Effectiveness
Kristin Hansen, IBM and Bruce Otte, IBM
Venetian - Galileo 907
BIS - Creating Secure and Compliant SOA Environments
Casey Plunkett, IBM and
Venetian - Galileo 906
TSM - Service Automation: Key To Exploiting and Managing the Virtual
Robin Hernandez, IBM
Venetian - Palazzo C
TSM - Managing the Virtual
Rob Goodling, IBM
Venetian - Palazzo D
TSM - Security Policy Management with WSRR, DataPower & Tivoli Security Policy Manager
Sridhar Muppidi, IBM and
Venetian - Murano 3203
BID - Dynamic Infrastructure Made Smarter with Business Event Processing and Business Service Management
Tina Groves, IBM and James D. Moore III, IBM
Venetian - Galileo 904
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  service-management cloud risk application access infras management governance asset-management monitoring green software pci security automation information-infrastructur... storage identity pulse it itil compliance dynamic-infrastructure 3 Comments 5,743 Visits
When IBM first kicked off the Dynamic Infrastructure announcement at Pulse 2009 conference, we heard some rumblings on whether Dynamic Infrastructure was just another executive buzzword or if there was real meat behind "the concept."
Tiffany Winman 12000065XB email@example.com Tags:  reality service-management ibm security tv software rsc2009 development rsc conference rational 2,196 Visits
Personally, I never really got hooked on American Idol, but next month IBM is releasing a Software Development reality TV series at the 2009 Rational Software Conference that I'd love to watch! Yup, I'm a nerd. :) This stuff fascinates me. I'm looking forward to the drama, laughs and intrigue. Get an overview of the new reality TV series and view a trailer with the videos below:
Overview: IBM Rational's Walker Royce discusses the Reality TV series as he fills you in on some of what you can expect to see at RSC 2009.
Reality show teaser: "As Real as it Gets" software reality show teaser
Commentary: Steve Robinson, IBM Rational VP
Register for RSC 2009 by April 30, 2009 to take $300 off registration
Also congratulations to Rational for making the finalist list for SC Magazine Awards in the following two categories: