Writer Darryl K. Taft does a good job of providing an overview of IBM's software business in this interesting eWeek article, "Software: The Driving Force Behind IBM's Business Transformation"
While this article has been posted numerous times on Twitter and the like, I felt it was worth a post here on the Service Management blog in case folks missed it.
In particular, it's worth noting how IBM Software Group follows the Glengarry Glen Ross (IMDB) mantra of, "Always be closing."
By that, I mean that we continue to look at the market and the requirements of our customers, and we continue to innovate how we build our products, how we manage internally and how we do business.
We rest. But not much... :-P
Senior Vice President and Group Executive Steve Mills said it best in this article:
"Businesses today want technology to solve their business problems and make them leaders within their own industries. In response, we have been moving our middleware portfolio into new, higher-value opportunities, growing our core capabilities, strengthening our portfolio and building solutions that support IBM's Smarter Planet agenda. Now we have the opportunity to take advantage of our middleware leadership and differentiated offerings to accelerate the growth of our business. By better aligning our organization to marketplace requirements, we can focus across our broad portfolio more effectively, ensure the right levels of investment to grow our business exponentially and deliver new levels of innovation to our clients."
Later in the article, Stephen Stokes an analyst at AMR Research said:
"This is the most significant organizational transformation in IBM's history. They're setting themselves up to really win big in the new economy."
Our customers and the market will ultimately decide the outcome, but I would agree with Stephen and think we're positioned FTW on this one.
Festive jingles of December are already
here reminding us how quickly the year 2010 has flown off, with 2011 being just
a few days away. As I leave behind 2010, I would like to label it as one of my
most memorable years, mainly, because I became one of the employees of IBM, the
company which I’ve always admired for its rich history, innovative present and
a smart future.
December is also a month to plan
New Year’s resolutions and start executing them from Jan 1st; some
work some fail. I would want my 2011 to be a year of success, happiness and
satisfaction so that when it ends I can proudly say, “Yes, I did it”.
This, however, is on a personal
level but when ‘I’ becomes ‘We’, as in Organizations, how do we work out our
resolutions? I guess the perfect management of
service/asset/resource/information/time in a smartest possible way would top
When I say this, I feel happy
that I’m associated with the Organization which is leading the world in
providing smarter solutions with its varied products.
To be precise, as a Client
Reference Specialist* for Tivoli, I feel
proud to be associated with Tivoli Software-the service management brand of IBM
software group without which IBM Smarter Planet
strategy is incomplete, as Tivoli provides much of the software to facilitate
the management of all the smart processes, networks and grids that will bring
the smart strategy to completion. Tivoli Case Studies for Smarter Planet give an interesting insight on how IBM is successfully
providing smarter solutions to various sectors of economy.
Well, I’m yet to put on my
thinking hat and zero in on some of the smartest possible resolutions for the New
Year. If you’ve already done yours, how smart are your New Year’s Resolutions? Let’s
Think and comment below :-)
*Know more about IBM Client Reference Program to benefit and grow
In his keynote today, Al Zollar described the opportunities and challenges presented by a more instrumented, interconnected and intelligent world. The proliferation of smart devices presents new opportunities to deliver new innovative services- services that wouldn’t have been dreamed of just 10 years ago. These new smart devices also add new levels of complexity that is growing due to the number of new devices and connections added each day, and skyrocketing numbers of security threats and compliance regulations.
Al Zollar outlined examples of increased complexity in a number of industries i.e. an electric company dealing with smarter meters, regular old school meters, transmission insulators, servers, and turbine buckets; a conglomerate of hospitals in Copenhagen managing data distributed across three different storage tiers and four sites with online disk capacity of 500 Terabytes and backup and archive data exceeding 1.5 Petabytes; and the U.S. Air Force managing the operations of nine major commands, nearly 100 bases and 700,000 active military personnel around the world.
He then posed the questions, How do you overcome all of this complexity? How can you possibly see everything? How can you manage and secure everything? How can you increase speed while reducing cost?
The answer—Integrated Service Management that provides the software, best practices and expertise needed to manage infrastructure, people and processes—across the service delivery chain—in the data center, across design and delivery, and tailored for specific industry requirements.
He then went on to explain how Integrated Service Management contains service architectures tailored by industry like the smart grid for energy, or electronic medical record systems for healthcare.
It has lifecycle management bridging workflow across line of business, enterprise architecture, development and testing, and IT and business operations to speed delivery of products and services and ensure continual improvement.
Integrated Service Management also includes service dashboards that allow all audiences—from executives and business operations to IT managers—to see the service and gain insight into service health.
He closed by someone needs to be the thought leader in your organization...and that someone is you! Integrated Service Management can help you achieve that goal.
Every day, the world is becoming more instrumented, interconnected, and intelligent. Infrastructures and assets across the globe are rapidly being digitized, turning physical assets into smart assets that allow people, systems, and objects to communicate and interact with each other in entirely new ways.
This “smarter planet” is creating opportunities for new, smarter, differentiated services and products. Organizations that can rapidly adapt and innovate to meet or exceed customer expectations for new services and products will be in a position to accelerate growth and gain competitive edge.
Watch this video to see how smart meters have made a significant impact on Portland General Electrics business.
As part of IBM Smarter Railroad initiatives, IBM opened "a new Global Rail Innovation Center that will bring together the world's foremost industry leaders, researchers and universities to advance next-generation rail systems."
IBM Service Management and Asset Management / Maximo solutions are key in enabling Smarter Rail solutions.
Check out Ken Donnelly's blog to learn more on this topic.
Buildings have always been a source of both pride and frustration to many of our customers.
Pride: when you look at something like Nataktomi Plaza and how it is an icon of the city.
Frustration: when you see how much money it takes to run the darn thing (and that's before the whole "McClane incident of '88").
Regardless. Buildings, as I mentioned in a prior post (see "Smarter Than The Average Building"), are one of the largest costs on any company's budget.
To requote Dave Bartlett:
Buildings are a significant line item on any company's expense sheet. In fact, for many, they are second-largest expense, after payroll. On average, buildings consume 42% of all electricity worldwide.
Which is why there's a lot going on with Smarter Buildings at IBM and today in Manhattan, we are conducting a customer event to talk about the new IBM Intelligent Building Management.
It is the same solution that Karl Helbig just wrote about on the Asset Management blog (see "Facilities Friday (a day early): IBM's new solution for Smarter Buildings").
He's got a fantastic write-up of the new solution and there's also some great information about it in the press release as well.
The press release has information about, "... three unique projects in New Orleans, New York and Minnesota that show the potential of applying advanced analytics and automation to buildings."
Read up about it in his post and stay tuned to this blog, where we'll have a wrap-up of the event and even more discussion of IBM Intelligent Building Management in the near future.
In the meantime, feel free to post comments below about your strategy for Smarter Buildings. What are the critical aspects you're looking to change in your current building strategy?
To close, I will say: Welcome to the party, pal. (you thought I was gonna say "Yippee-ki-yay," didn't ya'?)
Information On Demand (IOD) is in full effect in beautiful Las Veagas, Nevada (airport code: LAS).
Tiffany Winman has a good summary with all sorts of great links on the IBM Software blog.
The conference has already yielded one new announcement (IBM Adds Optimized Analytics Systems to x86 Line) but for details on the day-to-day I default to Todd "Turbo" Watson's blog for the lastest in news and releases.
We are using the Twitter hashtag #iodgc (the gc is for "global conference").
For those that physically in the building, be sure to stop by the booths listed below that are showing service management solutions.
Booth 602-07 IBM Tivoli Security for zEnterprise
Tivoli Integrated Service Management on System zEnterprise provides effective a single-point of management, regardless of domain, application or complexity. These demonstrations highlight how to: Manage heterogeneous environments as a single entity to provide flexibility and value for the business.
Booth 602-08 IBM Tivoli Integrated Service Management for zEnterprise
IBM Tivoli Security for zEnterprise solutions help to centralize and automate the security management of mainframe and consolidated Linux for System z environments. It includes Tivoli zSecure, Tivoli Security Management for z/OS, and Tivoli Identity and Access Assurance, which helps clients manage risk, reduce costs, demonstrate compliance, and address complexity.
Booth 702-07 IBM Storage and Security Solutions
eMail Archiving with CCDA-IA, DB Archiving with Optim-IA, TSM clients (B/A, HSM) with IA and IBM Tivoli Data and Application security — protects data and applications via auditable content-aware access controls, fine grained entitlements and encryption key management, providing an end-to-end protection of sensitive data in enterprise storage.
If you're not there, I recommend checking in regularly to the IOD home page and checking out some of the livestream videos (live and archived) as well as the additional materials that will be posted during the week.
If you have additional resources for the conference that you're using, please feel free to place them in the comments section below. There will also be a few wrap-ups in the IOD-related commmunities here on ibm.com.
“We are called to be architects of the future, not its victims.”
- Buckminster Fuller
The world we live in, and the world we will live in, is being built by our customers.
Shradha touched on this the other day in her post (Looking at the ‘Joy of Giving’ through Integrated Service Management)
and as she pointed out, as IBMers we strive to assist our customers in meeting their business needs and providing solutions that will enable them to build a Smarter Planet.
For each customer, at the head of these efforts is the CIO. She or he is the person leading the way and I can say that the CIOs that I have been fortunate enough to work with are clear thinkers and they get it. They are aware of what they need to do, and when they are not they work to educate themselves and are quick to build a strategy.
When they know what to do, the question then becomes getting there.
The "how," for lack of a better term. And it's this "how" which is where it gets tricky and it's also where IBM has always come in to assist.
We have a unique relationship with the CIOs of the world. One where we work in a close partnership to assist them in...I hate to sound lofty about this, but it's true...changing the world.
Back to the tricky part. With so many new innovations happening at IBM (we continue to lead the industry in patents year-to-year) it's important to continue the dialogue with our customers so that they know about all we have to offer them.
This two-way conversation with our customers is essential to their success and it is why we do things like the IBM CIO Conference.
On October 17th, an invitation-only list of customers will join IBM for a meeting in Dubai to hear about "a decade of smart." and one of the items on the agenda is, "From virtualization to cloud computing with integrated service management."
If your CIO is attending, you might want to ask them to sit in on this session.
If she or he is not attending, you do have some options.
You can contact your IBM sales rep and/or Business Partner (Business Partner Locator Site) and have them sit down with you now to discuss Integrated Service Management and be sure to ask them about conducting a whiteboarding session.
Also, and in addition to that, you can register for Pulse 2011, the premiere service management event.
And, as always, you can leave comments on this blog.
*today's title is a play on the Paul Thomas Anderson film "There Will Be Blood" and yes I do get bonus points for the number of movie references I work into my blogs.
I’m a big fan of IBM’s mission of Smarter Planet. As
an IBMer based out of Bangalore, India, I get inspired by Big Blue’s rich history
and the impact it has been creating on the world’s business systems.
This week, India is celebrating the “Joy of Giving
Week” (JGW), a pan-India initiative started in 2009 to celebrate a “festival of
giving” to the needy and to our society, through various forms of giving: time,
skills, resources, money etc. JGW is held annually for a week, starting on a
Sunday and ending on a Saturday. These dates also contain Mahatma Gandhi’s birth anniversary on the 2nd of October.
Donation boxes are kept in IBM offices across all
the locations. Interestingly, as I was making a list of things to be donated to
bring in smiles into a few innocent faces, a thought occurred to me….. and then
my joy knew no bounds. I realized that to be associated with IBM, which works
towards giving back to our Earth with a mission of making it a Smarter Planet
through innovations in products and services, is a joy in itself. A joy of
giving to the world we live in, for our smart and sustainable living.
Further, I love my job which is working on our Tivoli Success Stories for our IBM Client References. Many of
these stories talk about the work that we are doing with our customers and
their implementation of Smarter Planet solutions. Our customers, using these solutions, are
having a significant impact on making our lives better and more fulfilling. And, YES.....I can see the ‘Joy of Giving’ being passed on from IBM to our clients and
to the world :)
We love our planet, Mother
Earth. Don’t we? As for me, having been born and brought up in a place so close
to nature, away from bustle of city, and having studied ‘Environment and
Resource Economics’ as one of the subjects in my Post Grad, these things have
always been the driving forces behind my love and fascination towards Mother
Earth. And, since Mother Earth is inseparable from the technological revolution
and innovations happening around us, it gives me a proud feeling to be an IBMer
who works towards Big Blue’s mission of a Smarter Planet.
So what is Big Blue’s idea of a Smarter Planet?
It’s the 3 big ideas to build a
smarter planet for smart and sustainable living:
the world’s systems2. Interconnect
Watch it here: Visibility, Control and Automation™ is how
IBM defines service management which, when obtained for the smarter business infrastructures and end-to-end service
chain, can take any business to its zenith and contribute in making our
Mother Earth a Smarter Planet.
IBM’s Tivoli® Software places
IBM in a unique position to help the clients provide smarter solutions and the
expertise needed to design, build and manage a infrastructure that enables them
to improve service, reduce cost and manage risk.
Not long ago, while surfing
through our case study database, I stumbled upon a Tivoli success story that
caught my attention and I’m happy to share the same with our readers here. “Schweizerische
Bundesbahnen (SBB) Leverages rail system and network transparency to keep
trains on schedule”. Wow, the title looked so fascinating to me and that might
be because I’ve had many not-so-good-train-experiences, delay in arrival or
departure and the likes (which I always dislike).
(SBB), or Swiss Federal Railways, is Switzerland’s leading transportation
company. SBB transports over 800,000
passengers and more than 220,000 tons of cargo each day, maintains 3,011
kilometers of track that connects more than 800 rail stations and also a large
construction organization that engages in roughly 5,000 construction programs
each year. However, due to inefficient monitoring systems, a one day system
problem in 2005 had stranded nearly 200,000 passengers, costing almost US$5
million. Hence, SBB was looking for a more aggressive service management
strategy to prevent future events of this type and operate 9000 trains a day
without any hassles.
Interestingly, IBM does have a solution for these
kinds of needs. IBM Tivoli® Netcool™ monitors status of IT and physical assets
- including switches and sensors - throughout the Client’s network. The automated
diagnostics and alert systems reduce the likelihood of future outages. And,
SBB, along with Alcatel-Lucent, apparently, developed a service management
solution using IBM technology (Tivoli Network Manager Entry Edition, Tivoli Business Service Manager, Tivoli Netcool/Impact, Tivoli Monitoring, Tivoli Netcool/OMNIbus) to provide a comprehensive view of the overall
makes it a Smarter Rail?
customizable user interfaces that increase network transparency, and helps
support staff to be better informed about infrastructure health.
2. Leverages proactive management and automated
alert systems to recognize and repair more than 50 percent of issues before
they can impact operations.
3. Increases the availability of SBB’s train
network by approximately 2,000 minutes per month - therefore saving
approximately US$2.3 million each year.
Martin Schaeren, Head of BU
Service Management, Swiss Federal Railways (SBB), is all praise for IBM, “Trying to manage 3,000 kilometers of track
is a particularly daunting task. But, by leveraging our new IBM solution, we’re
able to see our entire infrastructure clearly and respond to problems before
they can affect our operations.”
Well, a commendable success
story indeed. We, the IBMers, sincerely, wish that all the railway systems of
our world become ‘smarter’, sooner than later. What say?
Planet Earth. Big fan. Which is why it's so exciting to be an IBMer right now. Some of the things that we are doing with our Smarter Planet solutions are, for lack of a better word, ground breaking.
IBM has a track record on being right with regard to understanding the needs of our customers and being there with solutions for them.
Smarter Planet is no different. Smarter Planet is responding to the need for living in harmony with the world we live in.
This idea though, is not just an IBM thing. It's a world thing. It's a revolution.
Which is why this Start thing in the United Kingdom is so cool. One my fellow IBMers made me aware of this, and here's what they sent me:
Start is a national initiative by The Prince's Charities to promote and celebrate sustainable living. It aims to demonstrate what a more energy efficient, cleaner and healthier future could look like. During 2010, Start will grow into a vibrant and diverse programme, which will engage people right across the UK.
The IBM Summit is the business to business component of Start and will each day will engage 120 global leaders in business, the public sector and academia to discuss the varying economic, societal and environmental aspects of sustainability. Each of the Summit's nine days has a unique theme including cities, energy, transportation, skills & people, youth, supply chain, finance and analytics. The final day of the vent will combine the work of all days into a discussion on Smarter Business.
IBM is a sponsor and participating in the event, but this is being run by Prince Charles and his organization. Some of the speakers at Start include Sam Palmisano and Ginni Rometty (W00T!*) as well as Stella McCartney and other business people and offiicals from the UK and Europe.
You can follow the event on the official website (startuk.org) or by using some of the links below for the IBM Summit, and you don't have to live in the UK to get value out of these sites or to start a conversation about this in your area.
And to quote Anchroman Ron Burgundy, "Stay classy, Earth!."
IBM Start Links
[*Update: I realized as I was driving home from the comic book store that some folks might not know what the term "W00T" means. It is, according to Wikipedia, "...express happiness or excitement" and has replaced "awesome" in my day-to-day vernacular. In this post, for example, it is in reference to two of our amazing execs speaking at this event. I recommend trying it in conversation.]
In response to: The "Big" Questions at Pulse: Building a Smarter Planet
Great blog. I share your desire to engage in conversations about
the 'big questions' in order to find common ground and ways we can
work together to improve the quality of life for future
Every day, the world is becoming more instrumented, interconnected, and intelligent. Infrastructures and assets across the globe are rapidly being digitized, turning physical assets into smart assets that allow people, systems, and objects to communicate and interact with each other in entirely new ways. This “smarter planet” is creating opportunities for new, smarter, differentiated services and products. Organizations that can rapidly adapt and innovate to meet or exceed customer expectations for new services and products will be in a position to accelerate growth and gain competitive edge.
Watch this video to see how smart meters have made a significant impact on Portland General Electric’s business.
In response to: CloudBurst: New IBM Cloud Computing offering for improved Service Management
This is a very exciting announcement. I really like the customer-centric approach--single product, single delivery, single installation, single invoice, single support structure.