In his keynote today, Al Zollar described the opportunities and challenges presented by a more instrumented, interconnected and intelligent world. The proliferation of smart devices presents new opportunities to deliver new innovative services- services that wouldn’t have been dreamed of just 10 years ago. These new smart devices also add new levels of complexity that is growing due to the number of new devices and connections added each day, and skyrocketing numbers of security threats and compliance regulations.
Al Zollar outlined examples of increased complexity in a number of industries i.e. an electric company dealing with smarter meters, regular old school meters, transmission insulators, servers, and turbine buckets; a conglomerate of hospitals in Copenhagen managing data distributed across three different storage tiers and four sites with online disk capacity of 500 Terabytes and backup and archive data exceeding 1.5 Petabytes; and the U.S. Air Force managing the operations of nine major commands, nearly 100 bases and 700,000 active military personnel around the world.
He then posed the questions, How do you overcome all of this complexity? How can you possibly see everything? How can you manage and secure everything? How can you increase speed while reducing cost?
The answer—Integrated Service Management that provides the software, best practices and expertise needed to manage infrastructure, people and processes—across the service delivery chain—in the data center, across design and delivery, and tailored for specific industry requirements.
He then went on to explain how Integrated Service Management contains service architectures tailored by industry like the smart grid for energy, or electronic medical record systems for healthcare.
It has lifecycle management bridging workflow across line of business, enterprise architecture, development and testing, and IT and business operations to speed delivery of products and services and ensure continual improvement.
Integrated Service Management also includes service dashboards that allow all audiences—from executives and business operations to IT managers—to see the service and gain insight into service health.
He closed by someone needs to be the thought leader in your organization...and that someone is you! Integrated Service Management can help you achieve that goal.
While this article has been posted numerous times on Twitter and the like, I felt it was worth a post here on the Service Management blog in case folks missed it.
In particular, it's worth noting how IBM Software Group follows the Glengarry Glen Ross (IMDB) mantra of, "Always be closing."
By that, I mean that we continue to look at the market and the requirements of our customers, and we continue to innovate how we build our products, how we manage internally and how we do business.
We rest. But not much... :-P
Senior Vice President and Group Executive Steve Mills said it best in this article:
"Businesses today want technology to solve their business problems and make them leaders within their own industries. In response, we have been moving our middleware portfolio into new, higher-value opportunities, growing our core capabilities, strengthening our portfolio and building solutions that support IBM's Smarter Planet agenda. Now we have the opportunity to take advantage of our middleware leadership and differentiated offerings to accelerate the growth of our business. By better aligning our organization to marketplace requirements, we can focus across our broad portfolio more effectively, ensure the right levels of investment to grow our business exponentially and deliver new levels of innovation to our clients."
Later in the article, Stephen Stokes an analyst at AMR Research said:
"This is the most significant organizational transformation in IBM's history. They're setting themselves up to really win big in the new economy."
Our customers and the market will ultimately decide the outcome, but I would agree with Stephen and think we're positioned FTW on this one.
Festive jingles of December are already
here reminding us how quickly the year 2010 has flown off, with 2011 being just
a few days away. As I leave behind 2010, I would like to label it as one of my
most memorable years, mainly, because I became one of the employees of IBM, the
company which I’ve always admired for its rich history, innovative present and
a smart future.
December is also a month to plan
New Year’s resolutions and start executing them from Jan 1st; some
work some fail. I would want my 2011 to be a year of success, happiness and
satisfaction so that when it ends I can proudly say, “Yes, I did it”.
This, however, is on a personal
level but when ‘I’ becomes ‘We’, as in Organizations, how do we work out our
resolutions? I guess the perfect management of
service/asset/resource/information/time in a smartest possible way would top
When I say this, I feel happy
that I’m associated with the Organization which is leading the world in
providing smarter solutions with its varied products.
To be precise, as a Client
Reference Specialist* for Tivoli, I feel
proud to be associated with Tivoli Software-the service management brand of IBM
software group without which IBM Smarter Planet
strategy is incomplete, as Tivoli provides much of the software to facilitate
the management of all the smart processes, networks and grids that will bring
the smart strategy to completion. Tivoli Case Studies for Smarter Planet give an interesting insight on how IBM is successfully
providing smarter solutions to various sectors of economy.
Well, I’m yet to put on my
thinking hat and zero in on some of the smartest possible resolutions for the New
Year. If you’ve already done yours, how smart are your New Year’s Resolutions? Let’s
Think and comment below :-)
It’s Good Friday, and it not only has been a good, but a GREAT week. Did you hear? IBM made the list of Top 50 social brands for March 2009: “The Social Radar Top 50 measures the most social brands by the number of unique topics of conversation. These brands are top of mind for consumers and bloggers today.”
If you haven’t noticed by now. IBM’s presence is growing more and more in the social media arena. Below are some of the hot topics lighting up this space this month.
Ewwww, that almost sounds as decadent as eating chocolate. If you’re into networking with SOA strategists and architects, learning about real-life examples and benefits of SOA in action, then this event is for you. Dressed in character as an Imperial Servant, an IBM virtual guide will lead a tour of Virtual Worlds and share how SOA can solve architectural challenges, adding immediate value and business flexibility.
We are using the Twitter hashtag #iodgc (the gc is for "global conference").
For those that physically in the building, be sure to stop by the booths listed below that are showing service management solutions.
Booth 602-07 IBM Tivoli Security for zEnterprise
Tivoli Integrated Service Management on System zEnterprise provides effective a single-point of management, regardless of domain, application or complexity. These demonstrations highlight how to: Manage heterogeneous environments as a single entity to provide flexibility and value for the business.
Booth 602-08 IBM Tivoli Integrated Service Management for zEnterprise
IBM Tivoli Security for zEnterprise solutions help to centralize and automate the security management of mainframe and consolidated Linux for System z environments. It includes Tivoli zSecure, Tivoli Security Management for z/OS, and Tivoli Identity and Access Assurance, which helps clients manage risk, reduce costs, demonstrate compliance, and address complexity.
Booth 702-07 IBM Storage and Security Solutions
eMail Archiving with CCDA-IA, DB Archiving with Optim-IA, TSM clients (B/A, HSM) with IA and IBM Tivoli Data and Application security — protects data and applications via auditable content-aware access controls, fine grained entitlements and encryption key management, providing an end-to-end protection of sensitive data in enterprise storage.
If you're not there, I recommend checking in regularly to the IOD home page and checking out some of the livestream videos (live and archived) as well as the additional materials that will be posted during the week.
If you have additional resources for the conference that you're using, please feel free to place them in the comments section below. There will also be a few wrap-ups in the IOD-related commmunities here on ibm.com.
I’m a big fan of IBM’s mission of Smarter Planet. As
an IBMer based out of Bangalore, India, I get inspired by Big Blue’s rich history
and the impact it has been creating on the world’s business systems.
This week, India is celebrating the “Joy of Giving
Week” (JGW), a pan-India initiative started in 2009 to celebrate a “festival of
giving” to the needy and to our society, through various forms of giving: time,
skills, resources, money etc. JGW is held annually for a week, starting on a
Sunday and ending on a Saturday. These dates also contain Mahatma Gandhi’s birth anniversary on the 2nd of October.
Donation boxes are kept in IBM offices across all
the locations. Interestingly, as I was making a list of things to be donated to
bring in smiles into a few innocent faces, a thought occurred to me….. and then
my joy knew no bounds. I realized that to be associated with IBM, which works
towards giving back to our Earth with a mission of making it a Smarter Planet
through innovations in products and services, is a joy in itself. A joy of
giving to the world we live in, for our smart and sustainable living.
Further, I love my job which is working on our Tivoli Success Stories for our IBM Client References.Many of
these stories talk about the work that we are doing with our customers and
their implementation of Smarter Planet solutions.Our customers, using these solutions, are
having a significant impact on making our lives better and more fulfilling. And, YES.....I can see the ‘Joy of Giving’ being passed on from IBM to our clients and
to the world :)
Planet Earth. Big fan. Which is why it's so exciting to be an IBMer right now. Some of the things that we are doing with our Smarter Planet solutions are, for lack of a better word, ground breaking.
IBM has a track record on being right with regard to understanding the needs of our customers and being there with solutions for them.
Smarter Planet is no different. Smarter Planet is responding to the need for living in harmony with the world we live in.
This idea though, is not just an IBM thing. It's a world thing. It's a revolution.
Which is why this Start thing in the United Kingdom is so cool. One my fellow IBMers made me aware of this, and here's what they sent me:
Start is a national initiative by The Prince's Charities to promote and celebrate sustainable living. It aims to demonstrate what a more energy efficient, cleaner and healthier future could look like. During 2010, Start will grow into a vibrant and diverse programme, which will engage people right across the UK.
The IBM Summit is the business to business component of Start and will each day will engage 120 global leaders in business, the public sector and academia to discuss the varying economic, societal and environmental aspects of sustainability. Each of the Summit's nine days has a unique theme including cities, energy, transportation, skills & people, youth, supply chain, finance and analytics. The final day of the vent will combine the work of all days into a discussion on Smarter Business.
IBM is a sponsor and participating in the event, but this is being run by Prince Charles and his organization. Some of the speakers at Start include Sam Palmisano and Ginni Rometty (W00T!*) as well as Stella McCartney and other business people and offiicals from the UK and Europe.
You can follow the event on the official website (startuk.org) or by using some of the links below for the IBM Summit, and you don't have to live in the UK to get value out of these sites or to start a conversation about this in your area.
And to quote Anchroman Ron Burgundy, "Stay classy, Earth!."
[*Update: I realized as I was driving home from the comic book store that some folks might not know what the term "W00T" means. It is, according to Wikipedia, "...express happiness or excitement" and has replaced "awesome" in my day-to-day vernacular. In this post, for example, it is in reference to two of our amazing execs speaking at this event. I recommend trying it in conversation.]
Recent IBM news on “Smarter Cities” is invoking fond
memories of one of my favorite courses at Rensselaer
Polytechnic Institute: Politics
of design taught by Professor
Langdon Winner. Some of my favorite discussions during this course focused
on urban theory and planning and environmentally and ethically responsible
innovations. A few of my favorite personal readings included:
While innovations and technologies always fascinate
me, personally I’m most interested in the political, socio-cultural aspects of
Palmisano’s statement below:
“All the ways in which the world
works come together in our cities. They are the proverbial melting pot -- not
only for immigrants, but for systems, blending them together to engender new
forms of commerce, of culture, of science, of life and of society. Which is why
cities -- more than states, provinces or even nations -- are likely to be the
crucible for human progress and evolution in the coming century.”
Smart cities require smart people and deliberate thinking. How will SmarterCity designs and innovations enable and constrain our attempts
to build ethical, sustainable, humane systems and relationships? What are key
philosophical and socio-cultural issues to consider in this endeavor?
Every day, the world is becoming more instrumented, interconnected, and intelligent. Infrastructures and assets across the globe are rapidly being digitized, turning physical assets into smart assets that allow people, systems, and objects to communicate and interact with each other in entirely new ways. This “smarter planet” is creating opportunities for new, smarter, differentiated services and products. Organizations that can rapidly adapt and innovate to meet or exceed customer expectations for new services and products will be in a position to accelerate growth and gain competitive edge.
Watch this video to see how smart meters have made a significant impact on Portland General Electric’s business.
Every day, the world is becoming more instrumented, interconnected, and intelligent. Infrastructures and assets across the globe are rapidly being digitized, turning physical assets into smart assets that allow people, systems, and objects to communicate and interact with each other in entirely new ways.
This “smarter planet” is creating opportunities for new, smarter, differentiated services and products. Organizations that can rapidly adapt and innovate to meet or exceed customer expectations for new services and products will be in a position to accelerate growth and gain competitive edge.
Watch this video to see how smart meters have made a significant impact on Portland General Electrics business.