In response to: Will the real Seamus McManus please stand up?FYI, the recent IBM Service Management Jam on Cloud Computing, "Cloud Computing: Innovation that drives IT and operations efficiencies" is the #1 most popular of the 41 Jams aired to date. Cloud Computing Jam link: http://bit.ly/9mt8N Jams page link: http://bit.ly/ultmC
Cloud & Service Management blog
wendy whalen 0600014P1G WWHALEN@US.IBM.COM Tags:  webcast mcmanus ibm cloudburst cloud management seamus tivoli pulse cloud-computing service 1,965 Visits
Jennifer Dennis 110000CSRM JBDENNIS@US.IBM.COM Tags:  jams control zarina automation oriented itup ism itil stanford service entry points soa management ibm architecture visibility 3,165 Visits
The excitement and amazing performances at the 2008 Beijing Olympics bring to mind the importance of getting a great start "off the blocks." Whether you're Michael Phelps, striving for your record eighth gold medal in a single Olympic games, or Usain Bolt smashing the world records in both the 100-meter and 200-meter sprints, how you start is often the difference between gold and silver, between winning and not.
Robert Pickard 060001RDA2 firstname.lastname@example.org Tags:  storage service-management eam management service tour world z system ibm 2,734 Visits
I have some big news to share. You thought world tours were only reserved for the Stones, Springsteen and other big-name acts? Well, I guess service management has hit the big time, because the IBM Service Management World Tour kicks off in mid-August with gigs across the U.S., Europe and Asia.
I think this is a perfect follow-on to Pulse a merry band of IBM experts comes to a town near you (hopefully) and delivers in-depth presentations on the latest IBM solutions and approaches in service management, storage management, enterprise asset management, and System z. Its a series of hard-hitting one-day events held in smaller settings where you can get some serious face-to-face time with service management gurus. Im helping one such expert with his presentations on the Tivoli Service Management Center for z and consolidating Linux workloads on z (no snappy title yet), and Im impressed with his focus and clarity. Even I get it! By the way, if you missed my profile, thats what I do, write presentations, podcasts and website stories for Tivoli.
Anyway, the tour begins in Boston on August 12, with events in 13 more US cities; the Europe and Asia schedules are being finalized now. You can check out what we have so far and even register for the road show at the World Tour page. You can always ping your favorite IBM sales rep, who is sitting by his/her laptop yearning to hear from you, or ping me, Bob Pickard. In any event, I'll be blogging new news on the tour as it comes along. Party on, Garth.
Tiffany Winman 12000065XB email@example.com Tags:  availiability process service service-providers governance asset management ibm soa green security itil eam performance it financial service-management 2,733 Visits
Welcome to the IBM Service Management blog. A variety of authors who represent different parts of IBM will discuss a range of Service Management topics such as service availability and performance, green IT, IT asset and financial management, IT governance, service delivery and process, storage management, SOA management, enterprise asset management, and service assurance for service providers.
We'll discuss industry trends and happenings, analyst
perspectives, new product and solution announcements, support and services
offerings, upcoming events, helpful resources, and heroes in the broader IBM
Service Management network. This blog provides multi-directional communication
with the public, and we encourage and look forward to your feedback, thoughts,
and questions. For extended sharing, check out our new IBM Service Management community.
I'm Tiffany Winman, the IBM Service Management community and social media program manager, and my blog topics tend to focus on communities, people, companies, heroes, and stories in the broader Service Management and Tivoli "ecosystem" and the use of innovative social technologies to facilitate online social networking and collaboration. When I'm not blogging on group blogs such as Service Management, Tivoli, Pulse, and Web 2.0 Goes to Work, you can join me in riveting conversation ;) on my individual blog.
Let us know if you have any questions or we can assist in any way.
wendy whalen 0600014P1G WWHALEN@US.IBM.COM Tags:  assurance service telemanagement-forum service-provider netcool 1 Comment 2,576 Visits
My name is Wendy Whalen and Ill be posting entries to this IBM Service Management blog on a regular basis. Part of the Tivoli Communications team, I edit IBM Service Provider News, among other things. I came to Tivoli in 2006 by way of the Micromuse (Netcool) acquisition (and to Muse in 2005 via its Quallaby (Proviso) acquisition).
Chances are, you've heard about the smashing success of Pulse, the new IBM user event that debuted in Orlando in May. But another key event for IBM Service Management ran at the same time: TeleManagement Forum Management World 2008 - Nice.
Who cares about some Tele-Something Something event on the French Riviera? Well, many service providers using Tivoli Netcool and Vallent solutions do, for starters. That would be telcos, wireless operators, cable and multi-service operators , etc. TMF is THE major industry organization for CSPs.
So about Nice in May: The Forum announced its 2008 Award Winners, divided into seven categories. We were entered in the Best Practices for Suppliers category. And oh yeah, we won. For our eTOM customization and real world application for T-Com Croatia - beating out AMDOCS, HP, Netcracker and two entries from Telecordia.
We also announced that Canadian CSP TELUS recently selected ReachView, an Alcatel-Lucent company, to implement a solution based on IBM Tivoli Netcool software.This deployment makes TELUS Alcatel-Lucent's 100th customer to use Tivoli Netcool software.
What's more, Nortel announced a new service assurance solution incorporating IBM Tivoli Netcool VoIP Manager, the first IBM integrated service quality, fault and performance management offering for carrier VoIP networks.
How cool are we? We didnt even go to Nice last year.
Is it just me, or does Nice say a lot about how far we have come in our commitment to CSPs in just one year?