In response to: Lessons we might usefully learn from a good food courtIvor, what a great read. We should send you to Hong Kong food courts more often! :) Love your lessons learned: * Understand all the factors and concerns that affect your customers decisions and satisfaction * Continual service improvement is for things that are working well – it isn’t just for things that are failing * The level of your success in good times may not indicate how well you will do in bad times compared to others * Collaborating with your competitors can sometimes make more sense than competing on everything.
Cloud & Service Management blog
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Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  service-management gts customer-perception ibm service-quality 1,195 Visits