Cloud & Service Management blog
Kathleen Holm 2700009BHX KHOLM@US.IBM.COM Tags:  service-management bladecenter capabilities dynamic-infrastructure green development cloudburst features vmware automation tivoli ibmcloud storage overview cloud-computing private it smarter-planet virtualization cloud data-center 2,162 Visits
ivor macfarlane 2700022KPS IVORMACF@uk.ibm.com Tags:  itsmf japan itil ibm ivor business-continuity service-management tivoli 2,106 Visits
I am just back from a week working in
Although the shadow of the tsunami and very real loss to the community endures, the human spirit carries on and people still laugh and enjoy life. One of the pleasant surprises is how universal humour can be. It is also easy to forget how quickly people’s behaviour adapts and copies from those around them. You really only notice the extent to which you adapt when you get back home. For example it took me a while to stop bowing to people and also to stop smiling at people in the street, restaurants etc – or certainly to stop expecting them to smile back.
I also got used to things that I would
expect not to cope with easily. Specifically after the first day or so I was no
longer bothered by how much my room on the 16th floor shook when one
of the steady stream of aftershocks wobbled
But coping without things you have got used
to does happen – and it is clear there are some very direct lessons for service
That made me think of just how complex our everyday infrastructures have become, with so much more than electricity on our critical list. It perhaps should be a compulsory occasional exercise to think through just how many things we presume will be available – not just the obvious (utilities, access, people etc). I am sure we would all be surprised at some of the things we tacitly depend on – and equally sure there are good stories to be told about some of them – any offers?.
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  workshop simulator service-management cloud pulse service-management-simula... 2,087 Visits
David has written about the Cloud Service Management Simulator Workshop in a previous blog and things are heating up as we get closer to Pulse.
In addition to the Sunday workshop we have a few extra seats left on Saturday for business partners and customers who wish to attend. If you are interested, please send an email to email@example.com. Both workshops (Saturday and Sunday) are from 2:00 pm - 5:00 pm.
And for more information, watch developerWorks' Scott Laningham interview Ivor MacFarlane on what to expect in the room.
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  netcool service-management tivoli 1 Comment 2,023 Visits
New York reached 100 ºF yesterday and it is currently 91 ºF down here in Austin.
Which is why "inside" inside is the place to be.
And while you're inside, you might want to be sure to watch the newest on-demand webcast "IBM Service Management Jam- Long Term Evolution."
Here's the abstract on the webcast:
Tiffany Winman 12000065XB email@example.com Tags:  reality service-management ibm security tv software rsc2009 development rsc conference rational 2,000 Visits
Personally, I never really got hooked on American Idol, but next month IBM is releasing a Software Development reality TV series at the 2009 Rational Software Conference that I'd love to watch! Yup, I'm a nerd. :) This stuff fascinates me. I'm looking forward to the drama, laughs and intrigue. Get an overview of the new reality TV series and view a trailer with the videos below:
Overview: IBM Rational's Walker Royce discusses the Reality TV series as he fills you in on some of what you can expect to see at RSC 2009.
Reality show teaser: "As Real as it Gets" software reality show teaser
Commentary: Steve Robinson, IBM Rational VP
Register for RSC 2009 by April 30, 2009 to take $300 off registration
Also congratulations to Rational for making the finalist list for SC Magazine Awards in the following two categories:
Kathleen Holm 2700009BHX KHOLM@US.IBM.COM Tags:  ibmpulse pulse2010 integrated-service-manage... pulse service-management 1 Comment 1,998 Visits
In his keynote address yesterday, Al Zollar talked about how customers are leveraging Integrated Service Management. Capital Region of Denmark in Copenhagen, is in the process of leveraging Integrated Service Management to track missing assets, improve maintenance schedules and get their company back on track.
Capital Region of Denmark is a conglomerate of hospitals with data distributed across three different storage tiers and four sites, with an online disk capacity of 500 Terabytes and backup and archive data exceeding 1.5 Petabytes.
They have solved their storage complexity issues with Integrated Service Management and are managing their entire storage infrastructure with only four people.
He also talked about how the U.S. Air Force is leveraging Integrated Service Management. The U.S. Air Force defense and intelligence network manages the operations of nine major commands, nearly 100 bases, and 700,000 active military personnel around the world. They are leveraging Integrated Service Management solutions to design and deliver a cloud infrastructure with unprecedented levels of security and resiliency.
It's not just a vision for the future--it's happening now. Integrated Service Management can help your company get past the complexity and risk you deal with on a daily basis.
Conversations at CIOsynergy: How a dynamic infrastructure frees up time for CIOs to focus on innovation
Kathleen Holm 2700009BHX KHOLM@US.IBM.COM Tags:  ciosynergy dynamic-infrastructure ibm service-management al-zollar 1,987 Visits
Al Zollar, will be collaborating with thought leaders at CIOsynergy on May 6. One of the topics Al will be talking with other CIOs about is how building a dynamic infrastructure can help CIOs free up more of their time to focus on innovation and driving competitive advantage.
CIOs in every industry are all too familiar with the operational and financial challenges that growing infrastructure complexity and rising energy costs are creating for their organizations.
There is increased complexity across the board, and that is a trend that will continue. Creating competitive advantage now means dealing with complexity better than your competitors. And that means the ability to work across your organizations technology siloes to harness technology to support breakthrough innovations. It also means creating a flexible and dynamic infrastructure to support those innovations.
It’s an approach that allows CIOs to:
That means CIOs will be better able to align IT with business goals and help pave the way for creating the
Find out more about building a dynamic infrastructure.
Learn more about Integrated Service Management and how it can help CIO's better align IT with business goals.
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  integrated-service-manage... smarter-planet smarter-buildings service-management intelligent-building-mana... 1,966 Visits
Buildings have always been a source of both pride and frustration to many of our customers.
Pride: when you look at something like Nataktomi Plaza and how it is an icon of the city.
Frustration: when you see how much money it takes to run the darn thing (and that's before the whole "McClane incident of '88").
Regardless. Buildings, as I mentioned in a prior post (see "Smarter Than The Average Building"), are one of the largest costs on any company's budget.
To requote Dave Bartlett:
Buildings are a significant line item on any company's expense sheet. In fact, for many, they are second-largest expense, after payroll. On average, buildings consume 42% of all electricity worldwide.
Which is why there's a lot going on with Smarter Buildings at IBM and today in Manhattan, we are conducting a customer event to talk about the new IBM Intelligent Building Management.
It is the same solution that Karl Helbig just wrote about on the Asset Management blog (see "Facilities Friday (a day early): IBM's new solution for Smarter Buildings").
He's got a fantastic write-up of the new solution and there's also some great information about it in the press release as well.
The press release has information about, "... three unique projects in New Orleans, New York and Minnesota that show the potential of applying advanced analytics and automation to buildings."
Read up about it in his post and stay tuned to this blog, where we'll have a wrap-up of the event and even more discussion of IBM Intelligent Building Management in the near future.
In the meantime, feel free to post comments below about your strategy for Smarter Buildings. What are the critical aspects you're looking to change in your current building strategy?
To close, I will say: Welcome to the party, pal. (you thought I was gonna say "Yippee-ki-yay," didn't ya'?)
Tiffany Winman 12000065XB email@example.com Tags:  fastback information-architecture tivoli identity-management dynamic-infrastruc 2009 energy tour storage service-management efficiency asset-management virtualization tivtour tsm automation security cloud-computing green cloud tsam 1,950 Visits
Kathleen Holm 2700009BHX KHOLM@US.IBM.COM Tags:  service-management ibmpulse pulse pulse-2010 1,937 Visits
There are many great reasons to attend Pulse 2010- you can see real-world demonstrations of the newest service management solutions, you can hear about strategies and product roadmaps that can help you chart your roadmap for success, and you can get free-certifications and hands-on instruction in on-site labs. These are all great reasons to attend Pulse 2010, but I would like to focus one that often gets overlooked--networking with people not like you.
Pulse gives you the opportunity to attend tracks tailored to your specific area of focus and network with people doing work like you do. While there is a great deal of value in networking and sharing ideas with people whose roles are similar to yours, there may be even more value in talking with people who don’t do what you do.
What would happen if CEOs, service providers, IT professionals, plant managers, facilities managers, VPs of Operations, security administrators, and storage managers talked with each other? What kinds of solutions and ideas would emerge?
For true innovative thinking to occur, reframing challenges and understanding different points of view is key. While it’s easier to stay in your comfort zone and talk with people who speak your language, the opportunity to talk with people from other industries or from your industry but with roles different than yours may be one of the one of the best ways to gain new insights, reframe the challenges you are facing, and think outside the box.
Pulse 2010 gives you the opportunity to do just that. It offers you the chance to network with industry leaders and a broad audience of users and partners who may have different takes on service management—ones that can help you solve existing problems more efficiently, develop new services, or find new ways to accelerate growth and gain competitive edge.
Shradha Pradhan 270003G608 firstname.lastname@example.org Tags:  smarter-planet customer-reference smarter-rail tivoli service-management 1,917 Visits
We love our planet, Mother Earth. Don’t we? As for me, having been born and brought up in a place so close to nature, away from bustle of city, and having studied ‘Environment and Resource Economics’ as one of the subjects in my Post Grad, these things have always been the driving forces behind my love and fascination towards Mother Earth. And, since Mother Earth is inseparable from the technological revolution and innovations happening around us, it gives me a proud feeling to be an IBMer who works towards Big Blue’s mission of a Smarter Planet.
It’s the 3 big ideas to build a smarter planet for smart and sustainable living:
the world’s systems
2. Interconnect them
3. Make them intelligent
IBM’s Tivoli® Software places IBM in a unique position to help the clients provide smarter solutions and the expertise needed to design, build and manage a infrastructure that enables them to improve service, reduce cost and manage risk.
Not long ago, while surfing through our case study database, I stumbled upon a Tivoli success story that caught my attention and I’m happy to share the same with our readers here. “Schweizerische Bundesbahnen (SBB) Leverages rail system and network transparency to keep trains on schedule”. Wow, the title looked so fascinating to me and that might be because I’ve had many not-so-good-train-experiences, delay in arrival or departure and the likes (which I always dislike).
Schweizerische Bundesbahnen (SBB), or Swiss Federal Railways, is Switzerland’s leading transportation company. SBB transports over 800,000 passengers and more than 220,000 tons of cargo each day, maintains 3,011 kilometers of track that connects more than 800 rail stations and also a large construction organization that engages in roughly 5,000 construction programs each year. However, due to inefficient monitoring systems, a one day system problem in 2005 had stranded nearly 200,000 passengers, costing almost US$5 million. Hence, SBB was looking for a more aggressive service management strategy to prevent future events of this type and operate 9000 trains a day without any hassles.
Interestingly, IBM does have a solution for these kinds of needs. IBM Tivoli® Netcool™ monitors status of IT and physical assets - including switches and sensors - throughout the Client’s network. The automated diagnostics and alert systems reduce the likelihood of future outages. And, SBB, along with Alcatel-Lucent, apparently, developed a service management solution using IBM technology (Tivoli Network Manager Entry Edition, Tivoli Business Service Manager, Tivoli Netcool/Impact, Tivoli Monitoring, Tivoli Netcool/OMNIbus) to provide a comprehensive view of the overall infrastructure.
So what makes it a Smarter Rail?1. Delivers customizable user interfaces that increase network transparency, and helps support staff to be better informed about infrastructure health.
2. Leverages proactive management and automated alert systems to recognize and repair more than 50 percent of issues before they can impact operations.
3. Increases the availability of SBB’s train network by approximately 2,000 minutes per month - therefore saving approximately US$2.3 million each year.
Martin Schaeren, Head of BU Service Management, Swiss Federal Railways (SBB), is all praise for IBM, “Trying to manage 3,000 kilometers of track is a particularly daunting task. But, by leveraging our new IBM solution, we’re able to see our entire infrastructure clearly and respond to problems before they can affect our operations.”
Well, a commendable success story indeed. We, the IBMers, sincerely, wish that all the railway systems of our world become ‘smarter’, sooner than later. What say?
Kathleen Holm 2700009BHX KHOLM@US.IBM.COM Tags:  rational service-management tivoli design-and-delivery 1,911 Visits
As the world becomes more intelligent, instrumented and interconnected, designing and delivering the systems and application software for innovative new products and services becomes more and more complex.
For example, today’s cars contain a 100 million lines of code that are connected to the dealer, to a smart traffic system, to an insurance provider, and to a smartphone, which alone could run 100,000s of new applications.
The complexity of these systems of systems has exploded overnight as every single service and interaction between the multiple systems needs to be managed, monitored, and maintained across the entire service lifecycle.
Current models of design, development, operations, and deployment do not scale and are not cost effective. In addition, there is a huge gap between design, delivery, and operations, inhibiting the efficient delivery of services.
Both development and operations see a number of challenges in their IT and product delivery organizations:
Integrated Service Management—which includes Rational and
Integrated platform. Improve the speed of cross-domain tasks, such as closed loop resolution on problem fixes, and resolutions resulting in an average of 80% reduction in downtime and lost revenue. IBM Rational Team Concert™ and IBM Tivoli Service Request Manager unifies the view of incident tracking and defect management, while IBM Rational Performance Tester and IBM Tivoli Composite Application Manager together pinpoint root causes.
Lifecycle process automation. Accelerate the development, test, and deployment cycles; reduce operational risk; and improve audit posture. Rational Asset Manager catalogs templates and deployment reference architectures tailored by industry, which invoke the build-test-deploy workflows resulting in greater consistency, predictability, and faster time to market. IBM Rational Build Forge®, IBM Rational Automation Framework for WebSphere®, and IBM Tivoli Provisioning Manager provide an automated test and deployment workflow reusable across application and data center provisioning environments significantly reducing the manual effort in test and build set up and tear down.
Attend Innovate2010 and to learn more about Integrated Service Management for Design and Delivery. Register today.
Noah Kuttler 110000SVNJ email@example.com Tags:  service-management storewize tivoli storage 1,908 Visits
That was a cheap ploy for me to work in a comment about how excited I am that Austin is well on it's way to getting a Formula 1 track (Statesman).
Shameless? Or brilliant? You make the call
Anyhow, the title is a pun on the Random Access Compression Engine™ (RACE) architecture that is a part of the Storwize offering that IBM recently acquired.
I want to welcome all the Storwize employees to IBM (hello!) and let our customers know that this is some pretty tight technology and it's worth reaching out to your IBM sales rep or business partner to learn more about it.
Here are three good links for more details on the aquisition as well as a quick video featuring Doug Balog, Vice President of IBM Storage.
*Source: Compression data collected from installed Storwize appliances. Compression rates vary by file type and content. Compressed data may not compress further with Storwize technology.
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  service-management integrated-service-manage... zenterprise mainframe ism 1,907 Visits
If I was a minstrel, I'd be writing a song about our most recent press release (yes, I still have Game of Thrones on my mind).
On Tuesday, IBM announced an exciting new offering in the mainframe portfolio.
Many of the analysts have focused on the $75,000 entry price point. And that's cool.
There are customers who on Monday didn't think that they could afford a mainframe and are today putting it on their short list. What they will find is a platform that is highly reliable and will help them achieve the levels of innovation needed to drive their business.
Of course, I'm an Integrated Service Management guy and at the end of the day it's all about the service.
Which is why the good news is that we provide a Integrated Service Management capabilities and portfolio solutions for the mainframe.
A solid portfolio of hardware and software that continues to get stronger. To quote Ana Gasteyer as Martha Stewart, "It's a good thing."
For more information contact your IBM sales rep or one of our Business Partners using the Business Partner Locator website and feel free to leave comments below about your positive experiences with the mainframe.
* Statement of direction is intended to provide insight into IBM plans and direction. Availability, prices, ordering information, and terms and conditions will be provided when the product is announced.
All statements regarding IBM's plans, directions, and intent are subject to change or withdrawal without notice
Hope Ruiz 110000NU71 HRUIZ@US.IBM.COM Tags:  cloud-computing cloud webcasts virtualization webcast tug tivoli-user-community tivoli service-management 1,903 Visits
Are you interested in learning more about Cloud Computing and Virtualization? Be sure to register and attend these two community webcasts happening this week on June 8th and 9th. These promise to be very informative events you don’t want to miss!
WEBCAST on Wednesday, June 8, 2011 at 11:00AM Eastern USA
Webcast title: Get your image sprawl monster under control – secrets to image management from an expert
Sign up for this webcast here
Description: Companies have embraced virtualization primarily to impro! ve utilization of hardware and save costs. However, virtualization especially on x86, has led to significant growth in management costs. Much of this increased cost stems from growth in images. We will discuss some of the key challenges around managing images and how IBM is taking a holistic approach to solving these pain points and restoring control.
Speaker: Ruth Willenborg, IBM Distinguished Engineer in IBM Software Group, Tivoli
WEBCAST on Thursday, June 9, 2011 at 11:00AM Eastern USA
Cloud - Extending your virtualization into the cloud
Sign up for this webcast here
Description: The benefits from cloud computing seem clear: cost reduction, better flexibility, scale to meet business demands, etc. However, getting to cloud involves a lot of decisions Learn how some of your colleagues are leveraging Tivoli solutions to automate virtualized environments and move to private clouds.
Speaker: Mohamed Abdula, IBM Director, Service Automation and Cloud Solutions Product Management and Bowman Hall, IBM Director, Cloud Computing Client Engagements, IBM Software Group
Webcasts are free to Members of the Tivoli User Community. Membership is free -
Once you become a member you can join a local or virtual user group, take advantage of our online education and certification resources as well as our networking and collaboration tools.
include; Pulse Conference Discounts codes; 40% Discount on Tivoli books
from IBM Press, Free certification testing at local user group meetings
and much more!