Now I live in a Service Management space, and so clearly I know that everything – at least everything about creating and delivering IT services – is wholly contained within a complete picture of service management: because everything flows from the need for the service – in terms of value conceived, engineered and then delivered to the customer.
So, imagine my surprise when the enterprise architect (let’s call him Kevin J) came out with the phrase – introduced as though it were universally accepted knowledge – that everything is contained within the concept of enterprise architecture and all other things fit inside that. Well, you would think that one of us has to be wrong – but maybe not?
Seriously though, I do realise that each of us has a coloured view of the world. But even when you know you might be, if not actually biased, at least running along familiar tracks rather than striving for objectivity, it can still be a surprise when you run into what seems a different perspective.
Of course – in this instance it isn’t really a different perspective at all. Human Beings to tend to fit external matters into handy pigeon holes – and those pigeon holes are inside our own pigeon house – service for me, EA for Kevin.
Maybe we just need to get all these different perspectives in one room and get them to agree on which view is right? I suspect, however, that this has been tried – and failed. Because it isn’t conflicting theories we are dealing with here. Instead it is that familiar old chaos machine – people and perceptions. They are all right (and all wrong too of course, but this early in a new year let’s try and be optimistic).
Trying to look at the situation simplistically, it seems to me that we have had lots of good idea over the last 20 years or so that have been helpful – but we live in a complex interrelated world and each successful approach brings you to an edge or interface where you are dependent for further success on the neighbours. Human nature makes us jump to the conclusion that if the neighbours used my approach then they would do better. Maybe it’s true but maybe it’s not – maybe we have as much to learn from the neighbours as they have from us?
Let’s analogise that to real neighbourhoods. Is there anyone who doesn’t think things would be better if their neighbours behaved more like them and adopted their processes,and practices – especially things like where it is OK to park and when it is OK to be loud? But actually they have slightly different needs (maybe because of things we don’t have like kids and dogs or a job that requires shift working) and so they do need to do things differently. But still there is much to learn from each other; simple stuff like where did you get your fence fixed etc and more strategic stuff like comparing mortgage plans or discussing the best school options.
Within our IT/services/architecture kind of world we have the same chance to benefit from discussions with our neighbours. And just like with our domestic neighbours, the best way to get along and help each other is by accepting others’ perspectives as equally valid. It is good to see initiatives like devops starting to encourage this. My major familiarity over the past 20 years has been service management but I can see both lots to learn from our neighbours like EA and development and also lots we can help with too.
Have you spoke to your neighbours recently? And if so was it with a predisposition to teach or to learn?
 OK, I am joking a tiny bit here.
 That is a deliberate singular, not a typo!
 If you don’t know about devops – I mentioned it months back in this blog https://www-304.ibm.com/connections/blogs/59c1123b-0353-458e-a719-b002d84108d5/entry/devops_should_i_have_known_what_that_is1?lang=en_us