It's not hardware. It's not software. It's a new category of solution; expert integrated systems.
It's one of the "game changer" solutions that our customers have come to expect from IBM (and that our partners love). It's solving very specific problems that customers have on their road to innovation.
One of those problems is built-in expertise. This is a hardware and software solution that is integrated at levels you've not seen before on a solution; giving customers and partners a simplified user experience for implementation and maangement.
IBM SmartCloud & Tivoli
To that point, you'll notice IBM PureSystems has it's own end-to-end management capabilities specific to the solution.
It does. But, for broader management challenges, IBM SmartCloud and Tivoli software will extend the investment in that IBM PureSystems solution by providing Visibility. Control. Automation(tm) across the entire IT infrastructure.
Together with IBM SmartCloud and Tivoli software, IBM PureSystems will push customers to higher levels of efficiency with their service management practice.
As you talk to your IBM sales rep or your business partner, ask them about IBM SmartCloud & Tivoli software with IBM PureSystems for your entire infrastructure and service management.
One of the coolest things about working at IBM is the global nature of our company.
Which is why the announcement of the new IBM Research - Africa (press release) is so cool. Of note is their focus on Smarter Cities. Specifically:
Smarter Cities – with initial focus on water and transportation: Rates of urbanization in Africa are the highest in the world. The single biggest challenge facing African cities is improving access to and quality of city services such as water and transportation. IBM, in collaboration with government, industry and academia, plans to develop Intelligent Operation Centers for African cities – integrated command centers – that can encompass social and mobile computing, geo-spatial and visual analytics, and information models to enable smarter ways of managing city services. The initial focus will be on smarter water systems and traffic management solutions for the region.
I'm looking forward to seeing the work that our African IBM team is going to do in this space and can't wait to work with them on future projects.
Today, IBM has a number of exciting announcements around SmartCloud. It's such a big announcement that we might have to turn it into a national holiday (which wouldn't be cool for the one dude waiting by the mailboxes for his copy of Zookeeper on BluRay).
Why Cloud? Why Now?
When we listen to customers across industries, we hear them tell us about the bold moves they must make to stay ahead of their competition. They tell us about how they need to quickly and efficiently provide new and innovative services to their customers.
Speed to market. Efficiency. Reducing costs.
These are their watch words and they look at cloud computing as a technology that offers these advantages.
That said, there's also a requirement to ensure the same levels of governance they currently have set in place. They also want to ensure that they are reducing (not increasing) their level of risk. And, of course, it has to be done securely.
Can all of this be done with cloud computing?
I would not joke about delaying that dude's copy of Zookeeper if it wasn't.
In all seriousness, yes it can and IBM has been helping customers do this for a while now. We've been successful with a large number of customers already and these new announcements build upon our previous success and really enforce our message: "Rethink IT. Reinvent Business."
IBM offers clients the freedom of choice to find solutions that meet their business requirements ranging from a portfolio of cloud solutions targeted directly at the enterprise to a choice of delivery models (public, private and hybrid) as well as expertise and service management capabilities.
There are a number of announcements in this launch across every brand in IBM (all of which are on the website).
For this blog post, I'm going to focus on IBM SmartCloud Foundation.
IBM SmartCloud Foundation
There's a full press release on this, but basically the SmartCloud Foundation family of private cloud solutions help companies quickly design and deploy private cloud environments with a new level of control over cloud service delivery and management.
As organizations take the next step beyond virtualized data center and begin to expand their cloud environments, they are concerned with managing what has become known as "image sprawl."
The SmartCloud Foundation portfolio contains these offerings:
A new cloud ‘starter kit’ - IBM SmartCloud Entry is prepackaged, private-cloud software that provides simplified cloud administration, standardization of virtual machines and improved operations productivity with an easy-to-use, self-service interface (highly optimized for IBM Power and System x hardware).
A new powerful provisioning engine and image management system – At the heart of cloud computing is the ability to dynamically create or "provision" virtual machines. Called IBM SmartCloud Provisioning, the software can create hundreds of virtual machines in less than a minutes and scale to more than 4,000 virtual machines in less than an hour.
New cloud-based monitoring software – IBM has applied its industry-leading monitoring expertise to create cloud-specific software called IBM SmartCloud Monitoring. It provides greater visibility into the performance of virtual and physical environments: storage, network and server resources.
For those new to the blog, IBM SmartCloud Control Desk was one of the new announcements made at Pulse. It is a service catalog/service desk based on IT Infrastructure Library™ (ITIL™) V3 and ideal for streamlining incident, problem, change, configuration, release, and IT asset management.
This service desk offering will assist customers in process control center for managing change & configuration, assets, incidents/problems, service requests, SW licenses and more.
The announcement letter (212-051) was published on March 13 and we now have a very cool demo that showcases the solution.
Tivoli Foundations Application Manager offers turn-key performance and availability monitoring for mid-market companies. It allows them to restore a service that is experiencing performance and/or availability problems with the shortest mean time to recovery possible.
Tivoli Foundations Application Manager also delivers real-time information allows an organization to visualize service performance and health across their network, server, middleware and application components enabling them to effectively manage risk and improve service quality.
Tivoli Foundations Application Manager helps clients optimize their resource allocation and reduce cost by giving them the ability to identify underutilized resources and reallocate them to support new business operations. At the same time, risk is reduced by anticipating resource over-utilization and generating proactive events and reports against resources that do not have the capacity to address growing business needs.
Tivoli Foundations Application Manager comes with out-of-the box best practice monitoring policies that track IT Infrastructure health against pre-defined thresholds. This allows organizations to quickly and proactively identify and respond to problems and issues before critical applications and customers are impacted. Overall service is improved by restoring the service or application that is experiencing performance problems with the shortest mean time to recovery possible using autonomic capabilities to fix problems before human intervention is even needed. Reducing problem determination time decreases cost and allows organizations to spend more resources focusing on business innovation and creating competitive advantage.
IBM Tivoli Foundations Service Manager
Tivoli Foundations Service Manager provides service desk capabilities that allow mid-size companies to handle help desk calls, track problems, and make changes that prevent existing problems without creating new ones. It also provides a self-service, searchable knowledge base that delivers fast answers to common IT problems.
In addition, Tivoli Foundations Service Manager delivers dashboards that provide real-time performance views and out-of-the box content including workflows, templates, key performance indicators (KPIs), queries and reports targeted for mid-size clients.
The Tivoli Foundations Service Manager appliance-based service desk solution helps mid-market clients reduce their costs by optimizing the productivity of operations personnel through its built-in problem solving tools, providing operations a way to increase the efficiency of its service support functions. The robust self-help portal which is populated with best practice resolutions to common problems, gives end-users a way to quickly resolve problems on their own without having to involve any additional personnel.
Managing risk is key to small and mid-market clients that have extremely limited IT skills in-house. The Tivoli Foundations Service Management solution ensures process compliance by integrating standards-based incident and problem management processes resulting in a repeatable and consistent service support process.
Tivoli Foundations Service Manager delivers streamlined standards-based incident and problem management processes that enable rapid service restoration and improved overall service quality. It provides real-time visibility to end users on priority, urgency, and impact of problems, incidents, and service requests. These built-in survey capabilities allow organizations to track and trend overall end-user satisfaction with their operations and creates a closed loop environment where overall service quality can continually be improved.
This week IBM kicked off the Impact conference from May 3 - 8 in Las Vegas at the Venetian Resort Hotel Casino. In addition to focusing on Smart SOA and WebSphere, themes will concentrate on Smart, Economic Climate, Cost Optimization & Agility, Cloud computing, and Service Management.
The Impact conference is using social media in some of the most creative ways I’ve seen at IBM yet! They have a cool social media game where you can earn points for participating in Twitter, blogs, videos, etc. Hmm, I wonder how many points I can earn? Check out these links to learn more:
IBM Service Management is a big theme at the conference since Smart SOA makes business processes easy to change, but those changes create the demand for a Dynamic Infrastructure to be adaptive and support those business processes. IBM Service Management anticipates how business processes shift their pressures on the infrastructure, enabling the infrastructure to adapt quickly while enabling smart choices for a smarter world.
As Robert LeBlanc said at Pulse 2008, you can have Service Management without SOA, but you can’t have SOA without Service Management. Al Zollar, IBM General Manager of Tivoli Software, will give a keynote on May 5 during the Impact general session, discussing how a smarter planet requires a dynamic infrastructure based on IBM Service Management capabilities.Expect to hear announcements on ServiceManagementCenter for Cloud Computing, ITCAM for SOA Platform, and IBM Service Management for Healthcare.
IBM Service Management has the following activities at Impact:
18 IBM Service Management experts and executives will be available for one-on-one meetings with clients.
Smart SOA Service Management in the IBMSOAFitnessCenter.
Two pedestals in the Expo:
-Service Management (ITCAM for Transactions | OMEGAMON XE for Messaging, TBSM | ITCAM for SOA Platform, TUAM, ITCAM for WebSphere)
-Security Management (TSPM/TFIM)
Service Management speaking sessions include:
TSM - Managing the Virtual Enterprise
Rob Goodling, IBM
Venetian - Murano 3305
TSM - SOA Management on IBM System z®,
Divyesh Vaidya, IBM
Venetian - Murano 3203
BIA - The Last Mile to SOA Success: Service Management,
Casey Plunkett, IBM
Venetian - Galileo 1003
BID - Transforming Your Business Through BPM - Four Primary Use-Cases ,
Janelle Hill, Gartner, Inc , Kramer Reeves, IBM
Venetian - Galileo 904
TMC - Managing your IBM WebSphere MQ and IBM WebSphere Message Broker Environment
Jim Palistrant, IBM
Venetian - Delfino 4105
TSM - Lab: Monitoring Transactions in SOA Infrastructure,
Pradeep Nambiar, IBM, Jim Palistrant, IBM
Venetian - Marcello 4403
TMC - Meet the Experts and Demo for WebSphere MQ and Message Broker management
Divyesh Vaidya, IBM
Venetian - Tech Zone – Messaging
TSM - Manage your SOA Environment with IBM Tivoli
Todd Kindsfather, IBM and Jim Palistrant, IBM
Venetian - Palazzo D
BIS - Extending SOA Principles to the Infrastructure for Greater Flexibility and Cost Effectiveness
Kristin Hansen, IBM and Bruce Otte, IBM
Venetian - Galileo 907
BIS - Creating Secure and Compliant SOA Environments
Casey Plunkett, IBM and Ravi Srinivasan, IBM
Venetian - Galileo 906
TSM - Service Automation: Key To Exploiting and Managing the Virtual Enterprise
I forget how this project got started, but when I heard about it I was pretty excited.
This trailer is the perfect setup to talk about Integrated Service Management. It drives home our message around Visibility. Control. Automation.™ and uses several real industry examples including Healthcare, Financial Services and Travel.
The real power of the trailer is that it gives the necessary time to explain Integrated Service Management and drive home its value. (it's short, promise)
Innovation happens with Integrated Service Management, and this trailer shows you how IBM can assist you in getting there.
Click on the link below to watch. And I promise, this is 100% safe for work (SFW).
That was a cheap ploy for me to work in a comment about how excited I am that Austin is well on it's way to getting a Formula 1 track (Statesman).
Shameless? Or brilliant? You make the call
Anyhow, the title is a pun on the Random Access Compression Engine™ (RACE) architecture that is a part of the Storwize offering that IBM recently acquired.
I want to welcome all the Storwize employees to IBM (hello!) and let our customers know that this is some pretty tight technology and it's worth reaching out to your IBM sales rep or business partner to learn more about it.
Storwize provides real-time data compression technology to help clients reduce physical storage requirements by up to 80%*, which improves efficiency and lowers the cost of making data available for analytics and other applications.
Here are three good links for more details on the aquisition as well as a quick video featuring Doug Balog, Vice President of IBM Storage.
And just what are Proven Practice Workshops? First of all, they're new to Pulse 2011 - reason enough to check them out. Second, in these workshops, you'll hear from leading Tivoli Services experts about their proven implementation best practices and guidance. Tivoli Services will lead 5 of these dynamic workshops:
Business Service Management
Integrated Service Management
Each workshop will provide real-world value, including best practices, reference architectures, solution optimization, cross-domain integration, effective rollout strategies and common myths and pitfalls. For hands-on, practical information on how to get better ROI from the infrastructure, it's hard to beat the Proven Practice Workshops at Pulse 2011. Learn more about these workshops in the article Pulse 2011: Proven Practice Workshops Maximize ROI.
Special Interest Areas
Pulse 2011 will deliver more information, in more ways, on more relevant subjects, than ever before. With such a rich array of information to choose from, some of you may be wondering: "How can I zero in on exactly the right sessions for me?"
Pulse has got this solved through Special Interest Areas, of which there are seven:
Best practices and implementation
Once you've registered for Pulse, you can begin using IBM's Pulse SmartSite to build your personalized agenda. From the Agenda Builder section, you can search for relevant sessions in several different ways—one of which is by Special Interest Area. You can see below the Virtualization Special Interest area:
Ok, so I'm not really a Luddite in the original sense of the word...but I fully admit that I prefer handwritten notes to emails and texts, hardcover books to paperback or eBooks, buying the full CD (AKA the album to us old-timers) rather than downloading a single tune...and just don't get me started on the term "my bad..."
Being a Ramblin' Wreck from Georgia Tech, a Computer Science major and working for a technology company, I can assure you that I appreciate innovation and the value that technology brings to the the world as much as anyone, perhaps even more. I had one of the first Sony Discman CD players, my husband and I were very early adopters of satellite TV, I use an insulin pump to manage my diabetes and, of course, I have an iPhone. But sometimes I need to sit back and think about what all this really means...and thinking about it NOT in terms of the technology itself, but in terms of everyday life makes me appreciate it even more.
Which is why I am truly excited about - and looking forward to future installations - of the Service Management in Action feature articles by Ivor Macfarlane, our resident Service Management expert/evangelist/all around good guy. Check out his first article...Real-World Service Management: Ivor Macfarlane on Service Management Dynamics and see what I mean. In this article, Ivor uses a food court in Hong Kong to show how service management is everywhere, not just in the IT department, and it isn't something you do and forget about. It requires ongoing optimization over time—a continuous re-evaluation and improvement of the customer experience.
Hmmm...makes perfect sense to me. I think we all know this instinctively, but hearing it explained in this context, the light bulbs start going off. (Not to mention that I've had a wild craving for curry lately)!
Ivor will be contributing his perspective, insights and experiences from the real world to Service Management in Action on a regular basis...to help you understand what service management truly means and how it can ultimately help you get a better business outcome—and a better experience for your customers. Stay tuned for more!
Signing off for now, Your friendly roving Integrated Service Management Reporter
P.S. I learned what the word "Luddite" meant only this year, after hearing my favorite British singer refer to himself as such during an interview. And when my favorite British IT Service Management expert used the word in conversation recently, I figured I must use it, too! ;-)
Pulse will return to the MGM Grand in Las Vegas February 27 through March 2, 2011, and over 300 client presentations will demonstrate how Integrated Service Management helped their organizations gain an end-to-end view of business services across boundaries to effectively manage risk and compliance, change the economics of delivering service and achieve common business objectives.
Will you be one of those 300? You should be!
Businesses in every industry can transform business models, increase innovation and exceed client expectations through integrated service management, and what better way to learn than through example? Share your company's story - and leadership - with your peers at Pulse 2011!
"You are never going to get past the complexity and risk you deal with on a daily basis, unless you are driving and enabling change. Someone needs to be the thought leader - and that someone is you!" - Al Zollar, Tivoli General Manager
And here's some of the benefits you'll receive if your proposal is accepted:
One full conference pass - a $1995 value!*
Use of our exclusive Client Speaker VIP Lounge
Networking opportunities with over 6000 industry experts, press, and analysts
A profile of your success story in the Pulse online agenda builder
EAM papers are eligible for the Maximo® Best Practices Award
To top it off, the first 50 clients to submit a proposal will receive a FREE hotel upgrade to a Celebrity Spa Suite at the MGM Grand if their proposal is accepted. (*Qualifying clients must pay the basic room rate)
Last week, IBM made an historic announcement with the introduction of the highly anticipated zEnterprise - a first of a kind technology representing a new dimension in computing. zEnterprise integrates IBM's leading technologies to dramatically improve the productivity of today's multi-architecture data centers and tomorrow's private clouds. Truly, a smarter system for a smarter data center.
Smarter data centers also require smarter software. With this announcement, IBM delivers both in a way that will revolutionize the industry. And when you consider the potential of zEnterprise to act as a platform for service management, things get really interesting. To that end, IBM unveiled 4 new service management offerings for zEnterprise (draw the curtains and drum roll, please):
IBM Tivoli Application Management for zEnterprise
IBM Tivoli Application Resilience for zEnterprise
IBM Asset and Financial Management for zEnteprise
IBM Security for zEnterprise
These offerings provide a central hub - a single point of control - to oversee and govern IT services that are cross-domain, cross-OS, cross-application, cross-resource and cross-service - across the organization.
If you've never visited the ISM Library - or you haven't visited in a while - you should. It's a great resource for helping your organization accelerate the move to integrated service management and has recently been renovated. Consider it your "one-stop shop" for IBM and 3rd party accelerators.
So...what's an accelerator, you might ask? Well, to put it simply, an accelerator is a capability - an agent, adapter, connector, reporting, toolkit or perhaps even documentation - that can accelerate the implementation/delivery of service management. For example, there's the Delivery Agent for Maximo, which uses your Lotus Notes or Exchange email system as the delivery engine to send and manage Maximo approval requests. Or the Change and Configuration Management Database Integration with WebSphere Service Registry and Repository, which provides the ability to manage services across lifecycles. And ImageWare's Card Management System (CMS) is an enterprise solution for the printing, encoding and life-cycle management of secure credentials, including biometrically enabled smart cards. There are over 1800 accelerators in the library across products and industries.
You can save time and money by using accelerators. One cell phone provider has used some 60 Netcool integrations already - that's smart!
It almost goes without saying, but, hey, I'll say it anyway...Security is top of mind for everyone these days, no matter your industry, no matter the size of your organization - and even on a personal level, too. You certainly don't have to be a security manager to be concerned about security, particularly internet security.
Case in point: Which of the following internet vulnerabilities is keeping you up at night these days?
Perhaps a more precise answer would be "All of the above plus a few more."
So, how can you stay ahead of these types of threats - understanding what the most critical and recurrent vulnerabilities are and what you can do to prevent them? One excellent source of emerging information is the IBM X-Force Research and Development team. For more than a dozen years, these security specialists have tracked well over 40,000 different vulnerabilities, from Trojan horses to malware to Web spoofing, and documented them in the world's largest and most comprehensive threat database.
The IBM X-Force researches and monitors the latest internet threat trends, develops security content for IBM customers, and helps advise customers and the general public on how to respond to emerging and critical threats. Twice a year, the team releases a detailed report discussing the latest security complexities. These reports are far more than just abstract information. They are actionable intelligence, designed to lead to more comprehensive security and a better business outcome. Take a look at the latest report.
For more information about how the IBM X-Force research can help your organization (and perhaps even keep you from losing sleep worrying about security threats), check out this Service Management in Action article.
Signing off for this week,
Your friendly roving Integrated Service Management reporter
Unless you've been hiding under a rock the last couple of months, you know that Pulse 2011 is coming to Las Vegas February 27-March 2, 2011. And you know that the Premier Service Management Event will bring together 6000 attendees, focusing on the best practices, solutions and expertise needed to help organizations design, deliver and manage new, innovative business services.
Do you also know that Pulse 2011 promises to be bigger, better and more informative yet? With two days of general session keynotes and over 350 client sessions, Pulse 2011 will demonstrate how Integrated Service Management can help organizations design, deliver, and manage innovative services across business and IT boundaries. The event's five streams have carefully been designed to reflect the ongoing evolution of service management over the last year: Service Management for the Data Center, Enterprise Asset Management, Service Assurance for Service Providers, Security and Compliance and Service Management Beyond the Data Center. Learn more about the Pulse agenda by reading the article Pulse 2011: A Wealth of Service Management Insights.
Pulse 2011 provides unlimited opportunities to hear from industry experts and network with attendees to gain the techniques and insight you need to optimize your service management strategy. Get maximum value from your Pulse 2011 experience by participating in the following additional attractions:
Birds of a Feather Sessions
Business Partner Café
Business Partner Summit
Client hospitality lounge in the Solution Expo
Service Management Simulator
Meet the Experts
Pulse Expo Theaters
User Community Networking Area
Women's Networking Reception
Post Conference Sessions and Workshops
So, lest I leave you with a bland blog post...If you're a service management sage, it's thyme for you to submit your proposal to speak at Pulse. Call for speakers ends November 23rd.
You must(ard) register before December 1st to take advantage of the early bird registration rate.
Be sure to pepper your agenda with sessions that not only interest you but benefit your organization.
And remember, Pulse is held in Las Vegas, where it's sure not to be chili in February.
You'll curry the favor of your colleagues and bosses when you bring back so much service management knowledge and best practices.
Your attendance at Pulse 2011 is, therefore, mint to be.
(I know, these spice puns were bad beyond bay leaf. Ba-dum-bum...my brother would be so proud).
Signing off for now, Your friendly roving Integrated Service Management reporter