At Pulse 2010, my friend Cathy and her team put together an awesome little video demonstration of their new real time asset location solution for the Healthcare industry. The solution uses Maximo software to monitor and manage patients, staff and physical assets in a hospital. Check it out:
Tiffany Winman interviewed Judith Hurwitz, president of Hurwitz & Associates, at Pulse 2010.
In the interview, Judith talks about how customers are looking at both internal and external clouds as a way to optimize their use of IT technology from a real business perspective.
One of the initial areas customers are looking at implementing Cloud is test and development. Rather than investing in new servers and tools, it makes economic sense to use a Cloud infrastructure for pilots. Plus when you give developers temporary resources, you often don't get them back!
Check out this podcast to hear more of Judith Hurwitz's thoughts on Cloud computing.
We’ve been talking a lot at IBM about how we’re seeing the coming of age of a whole new generation of intelligent systems and technologies—more powerful and accessible than ever before.Our planet is becoming more intelligent, interconnected, instrumented, and smarter day by day.
Increasingly, physical assets are being transformed into smart, digitally-aware assets that can receive and emit data and connect with one another, allowing people, systems and objects to communicate and interact in entirely new ways. The ability to interconnect smarter products and information technology is making it possible for industries to deliver new, innovative services to customers—smarter services which fundamentally change the economics of delivery services.
For example, smarter energy services leverage new smart meter technology to better manage energy distribution across the grid. Smarter energy service has resulted in a 14% reduction in CO2 power plant emissions and reduced homeowner costs up to 10%. Smarter traffic service leverages smart tolls and communication systems to better manage traffic flow, resulting in 20% less traffic, a 12% drop in emissions.
Underpinning these smart business services is a Service Delivery Chain that must be aligned and integrated across processes, roles, and assets.
Integrated Service Management provides a holistic approach to designing, managing and delivering smart services. It connects processes, roles and assets together making everything occur in a seamless flow- A customer places an order, the system checks inventory, delivery gets scheduled, inventory is replenished; to quickly pulling together and making sense out of any kind of information and data;. to finding and fixing complex problems with little or no human help; to making collaboration a fundamental part of how work is done; to creating an infrastructure that helps reduce costs, improve service and manage risks.
Increasingly, physical assets are being transformed into digitally aware, smart assets that can receive and emit data and connect with one another, allowing people, systems and objects to communicate and interact with each other in entirely new ways creating opportunities for smarter, differentiated services and products.
As the world becomes more intelligent, instrumented and interconnected, designing and delivering the systems and application software for innovative new products and services becomes more and more complex.
For example, today’s cars contain a 100 million lines of code that are connected to the dealer, to a smart traffic system, to an insurance provider, and to a smartphone, which alone could run 100,000s of new applications.
The complexity of these systems of systems has exploded overnight as every single service and interaction between the multiple systems needs to be managed, monitored, and maintained across the entire service lifecycle.
Current models of design, development, operations, and deployment do not scale and are not cost effective. In addition, there is a huge gap between design, delivery, and operations, inhibiting the efficient delivery of services.
Both development and operations see a number of challenges in their IT and product delivery organizations:
70% of budget locked in maintenance
50% of applications rolled back
30% of project costs due to rework
85% of computing capacity idling
Integrated Service Management—which includes Rational and Tivoli software--helps bridge the gap between software development and operations teams. It provides integration of data and workflows across architecture, development, testing and operations software. It integrates best practices including ITIL and IBM assets for SOA, Development and IT Operations to accelerate time to value. Integrated Service Management helps organizations:
Identify required changes and resolve customer issues in less time
Reduce system downtime and repair costs
Limit risk exposure by providing better visibility to change impact
Featured products include: Federated asset management.IBM Rational Asset Manager helps architects and operations with fast problem resolution as the single catalog of known software assets, such as patterns, past change requests, and in-production services and products. Federation with IBM Tivoli Change and Configuration Management Database simplifies deployment with automated synchronization and reduces data duplication, allowing only secure proven assets and services into production environments.
Lifecycle process automation. Accelerate the development, test, and deployment cycles; reduce operational risk; and improve audit posture. Rational Asset Manager catalogs templates and deployment reference architectures tailored by industry, which invoke the build-test-deploy workflows resulting in greater consistency, predictability, and faster time to market. IBM Rational Build Forge®, IBM Rational Automation Framework for WebSphere®, and IBM Tivoli Provisioning Manager provide an automated test and deployment workflow reusable across application and data center provisioning environments significantly reducing the manual effort in test and build set up and tear down.
Attend Innovate2010 and to learn more about Integrated Service Management for Design and Delivery. Register today.
Al Zollar, will be collaborating with thought leaders at CIOsynergy on May 6. One of the topics Al will be talking with other CIOs about is how building a dynamic infrastructure can help CIOs free up more of their time to focus on innovation and driving competitive advantage.
CIOs in every industry are all too familiar with the operational and financial challenges that growing infrastructure complexity and rising energy costs are creating for their organizations.
There is increased complexity across the board, and that is a trend that will continue. Creating competitive advantage now means dealing with complexity better than your competitors. And that means the ability to work across your organizations technology siloes to harness technology to support breakthrough innovations.It also means creating a flexible anddynamicinfrastructure to support those innovations.
IBM has been working with many companies and CIOsto helpthem to realize their part in the Smarter Planet, and address the challenges of this environment with such capabilities as Integrated Service Management, Cloud, Security, and Virtualization delivered via our extensive portfolio of hardware, software, and services.Our offerings help our customers create that flexible, dynamic infrastructure that frees up CIOs to innovate, and create the breakthrough services that make them more competitive.
IBM’s vision for a dynamic infrastructure offers an evolutionary new model for efficient IT delivery—giving CIOs the tools to overcome the minutia of daily operations to drive real business innovation.
It’s an approach that allows CIOs to:
Position themselves as agents of change within their organizations
Help break down barriers to global integration
Lead by example on green initiatives and reduce enterprise energy consumption.
That means CIOs will be better able to align IT with business goals and help pave the way for creating the Enterprise of the Future.
Find out more about building a dynamic infrastructure.
It almost goes without saying, but, hey, I'll say it anyway...Security is top of mind for everyone these days, no matter your industry, no matter the size of your organization - and even on a personal level, too. You certainly don't have to be a security manager to be concerned about security, particularly internet security.
Case in point: Which of the following internet vulnerabilities is keeping you up at night these days?
Perhaps a more precise answer would be "All of the above plus a few more."
So, how can you stay ahead of these types of threats - understanding what the most critical and recurrent vulnerabilities are and what you can do to prevent them? One excellent source of emerging information is the IBM X-Force Research and Development team. For more than a dozen years, these security specialists have tracked well over 40,000 different vulnerabilities, from Trojan horses to malware to Web spoofing, and documented them in the world's largest and most comprehensive threat database.
The IBM X-Force researches and monitors the latest internet threat trends, develops security content for IBM customers, and helps advise customers and the general public on how to respond to emerging and critical threats. Twice a year, the team releases a detailed report discussing the latest security complexities. These reports are far more than just abstract information. They are actionable intelligence, designed to lead to more comprehensive security and a better business outcome. Take a look at the latest report.
For more information about how the IBM X-Force research can help your organization (and perhaps even keep you from losing sleep worrying about security threats), check out this Service Management in Action article.
Signing off for this week,
Your friendly roving Integrated Service Management reporter
In April 2010, IBM conducted an online survey of over 6400 adults working full- or part-time in office buildings in 16 major US cities. The survey showed that "US office buildings have failed to keep pace with the revolution in automation that pervades modern life. While cars, transportation systems, electrical grids and other systems are being instrumented and interconnected to be more efficient and user friendly, the majority of office buildings remain rooted in the past. As a result, this intelligence gap is taking a measurable toll in lost productivity and unnecessary spending."
So, how do you bridge this intelligence gap...or, in other words, how do you make buildings smarter?
It starts with a better way of managing those buildings: IBM Maximo Asset Management.
Maximo delivers holistic, end-to-end tracking and monitoring of all assets, at every point in their lifecycles. It helps make building facilities management simpler, faster and less expensive—thus essentially transforming buildings into smart buildings, capable of delivering their full potential to your organization. Specifically, Maximo can:
Establish contracts for labor and materials across the entire enterprise, allowing for better cost control.
Detect a shortfall in a cooling asset and automatically notify appropriate team members of the problem and create a prioritized schedule of corrective action.
Provide vendors direct access to Maximo, allowing them to view assigned work, request direct updates and provide real-time status. Notifications are generated by Maximo and are automatically distributed via e-mail to any device.
Manage vendor SLAs to monitor their overall performance. Should a vendor not be meeting specified service levels, Maximo can quantify the difference and initiate a suitable response.
Of course, there are many more examples of how Maximo can help you manage your facilities more efficiently and cost effectively, all of which enable a shift from facilities maintenance to facilities management, from a reactive stance to proactive stance, resulting in improved asset performance, longer asset life and ultimately more sustainable - and, dare I say - smarter buildings.
Last Tuesday, we debuted new releases to the IBM Tivoli Access Management family with an announcement letter (210-159).
I suggested that we take the products down to the local Sears for a "family picture." We'd go for a tropical theme (to commemorate the ending of Lost) and maybe even let IBM Tivoli Unified Single Sign-On hold the teddy bear.
I was outvoted. I won't say by how much. But I was outvoted.
Instead, we did something a heck of a lot better. It's something that I retweeted last week.
As customers are driving new business initiatives, IBM can provide the secure access they need. Typical access requirements we're hearing from our customers are:
Enabling secure access to new service delivery platforms like cloud and SOA
Protecting access to critical data across the organization
Enabling secure access in complex portal and Web application environments
All of this is provided in detail on the Enhanced Security website, where there is more information on these initiatives. If you like what you read, contact your IBM sales representative or business partner.
And, no. See above, I do not have wallet-sized pictures of the Tivoli Security Policy Manager...maybe next time...
During the late 90's, I worked for a company that sold Java components and had the opportunity to do a demo in front of a sea of developers at a large Java conference in New York city.
I must have tested my demo about 20 times the night before and everything worked perfectly before I put my head on the pillow.
You can see where this is going, right? The next day, in front of at least 70 people, my demo crashed so hard that I might as well have been wearing a nametag that said "Colt Seavers."
I can't tell you what happened between my brother's apartment and the Javits Center.
Gremlins? Maybe. All I know is, one minute the thing was working. The next, it wasn't.
It's the same thing with many of our customers. They develop products and services and test the heck out of them, then deploy and those darn gremlins seem to just spout up out of nowhere.
With Integrated Service Management, IBM provides customers with a means to address their pain points with regard to the service lifecycle. Specifically, Integrated Service Management for Design & Delivery is about the design, delivery and management of software engineered into intelligent devices and services.
It's the alignment of information, processes and workflow across architecture, development, testing and operations teams.
From brainstorming the service or product, to development, testing, to deployment and maintenance and rolling out future features - it's about breaking down the silos between development and operations. And yes, it includes new technologies like Cloud computing.
Here's a good example: customers developing and testing new applications built on SOA need a way to simplify the process of troublshooting (and resolving) issues once this application is deployed into production.
One way that IBM is able to address these problems is with integration of solutions such as IBM Rational Performance Tester and IBM Tivoli Composite Application Manager (ITCAM).
ITCAM is a tool that can be used in both the test lab and production environments to isolate the root cause of the problem, right down to the specific code, and feed that information back to Rational Performance Tester.
By doing this, the testing staff can replicate both the test lab scenario and the production problems and if it takes more than just a configuration change they can feed those details back into the development tools and correct the problem at the code-level based on what has been identified.
In a nutshell, we describe it as, "Service lifecycle integration that links data and work flows."
It's good stuff and this is only one example (out of quite a bunch) where we have service lifecyle integrations across Rational, WebSphere and Tivoli software that enable organizations to bust the gremlins that inhibit continual service improvement across the end-to-end service chain.
Speaking of busting gremlins, a guy who saw a gremlin back in the day was William Shatner; star of "Nightmare At 20,000 Feet" (Twilight Zone) and former conference speaker for Rational's big customer event.
So it shouldn't surprise you that I'm gonna bring this back around IBM's (and Rational's) premier software and product delivery event; Innovate 2010.
If you were at Pulse 2010, then you know that we've been talking about Integrated Service Management for much of this year and it's going to continue this weekend at Innovate 2010.
Keep an eye on our next blog post where we'll have all the details of where you can expect to see Integrated Service Management at Innovate 2010.
And if you're not attending, not to worry. The Rational team are putting a ton of the information (including live streaming for Keynote sessions) on the website
In the Simpsons episode "Homerpalooza," Jimbo is marveling at Peter Frampton’s performance and says, "Man, that guy's guitar is talking."
Aside from having good taste in hats, Jimbo was somewhat prophetic in that these things are "talking" to us.
The reality is, some of the smartest devices are no longer inside the data center. They are the intelligent, instrumented and interconnected devices that are enabling IBM and our customers to build innovative solutions for a smarter planet.
OPAL is now the Integrated Service Management Library and it’s packed with 1,800 software accelerators developed by IBM and third parties to help customers create more intelligent operations in fourteen key industries including automotive, aerospace and finance.
It’s not enough for devices to talk; someone’s gotta be listening. The Integrated Service Management Library connectors help the digital and physical worlds communicate with each other to better manage a company’s equipment, buildings, IT operations and business services.
Here’s an example, to optimize a datacenter, the Heating, Ventilating, and Air Conditioning (HVAC) systems and data center temperature sensors need to supply data to the software management systems. There is an accelerator in the catalog that enables the building automation system to provide cooling and temperature information directly to IBM Tivoli Monitoring which can combine this information with server usage and power consumption data to identify data center hot spots. Once the hot spots are identified workload can be moved from over utilized systems to the under utilized systems to balance energy and cooling needs.
The Integrated Service Management Library is located at ibm.com/software/ismlibrary and sports a new interface with a bunch of new features; redesigned to help you get exactly the information you need, as quickly as possible.
Other new improvements include:
New, faster data engine
Friendly Web 2.0 front-end
More comprehensive and customizable search engine
A wider variety of possible paths to target accelerators
Go to the site, and start searching for accelerators that can help you with your solution development. You’ll see that you can find accelerators faster and more easily with default indexes such as title, company, product, integration type and service management categories. In addition, a rotating feature list that changes every half hour helps keep site users apprised of new developments as they're rolled out.
Oh, and the site is quite collaborative as well. We’re looking for customers, such as yourself, to submit success stories and reviews. Also, feel free to submit new feature requests (or feature improvements) on existing connectors
IBM just introduced new software and services to help build security into the design of new applications instead of adding it later as an afterthought.
New technologies like cloud computing and virtualization are making organizations more efficient and competitive. These new technologies are also adding increased complexity and risk forcing businesses to find new ways to deal with compliance, risk management and data protection.
The new security software and services announced by IBM help organizations incorporate security into the initial design of applications, avoiding costly fixes down the road. The new offerings include:
Access Management: Software that can help organizations provide users with secure access to their servers, applications and environments, across new service delivery platforms, including cloud computing;
Security Testing: Software that enables businesses to automatically test source code and identify potential security and compliance risks during the earliest stages of software development;
Source Code Assessment Services: Services that help clients assess their application security, identify vulnerabilities and provide recommendations for resolution;
Secure Engineering Framework: A proven blueprint for building and deploying secure software.
If you've never visited the ISM Library - or you haven't visited in a while - you should. It's a great resource for helping your organization accelerate the move to integrated service management and has recently been renovated. Consider it your "one-stop shop" for IBM and 3rd party accelerators.
So...what's an accelerator, you might ask? Well, to put it simply, an accelerator is a capability - an agent, adapter, connector, reporting, toolkit or perhaps even documentation - that can accelerate the implementation/delivery of service management. For example, there's the Delivery Agent for Maximo, which uses your Lotus Notes or Exchange email system as the delivery engine to send and manage Maximo approval requests. Or the Change and Configuration Management Database Integration with WebSphere Service Registry and Repository, which provides the ability to manage services across lifecycles. And ImageWare's Card Management System (CMS) is an enterprise solution for the printing, encoding and life-cycle management of secure credentials, including biometrically enabled smart cards. There are over 1800 accelerators in the library across products and industries.
You can save time and money by using accelerators. One cell phone provider has used some 60 Netcool integrations already - that's smart!
Yes. I used an exclamation point. Because this is that exciting! (there it is again)
The zEnterprise is, as we call it, a “smarter system.” It’s fast. It’s scalable. It’s efficient. It’s reliable. It’s secure. Most important, it’s highly manageable.
With that, IBM Service Management on System z is a single service management engine to give you the visibility, control, and automation needed to deliver quality services, manage risk and compliance, and accelerate business growth.
Together they will assist our customers in innovating their business; and that’s what it’s all about.
The road to a Smarter Planet is going to take systems and software that can be used to create a Smarter Data Center. It's worth your time to read more about it. There’s a ton of press coverage (point your favorite search engine at “zEnterprise” and it’s dealer’s choice on articles). Twitter is already trending with #zEnterprise from analysts, IBMers and customers. And, I’ve also put some ibm.com links below.
That said, in honor of the new announcement I give you a tribute to an old Jeff Foxworthy bit and a little something we like to call “You might be a not so Smarter Data Center.” (and feel free to add yours to the comments section).
If your data center has its own postal code, you might be a not so smart data center.
If your LOB signs their SLA with “no backsies,” you might be a not so smart data center.
If you count the number of forests it takes to print your server inventory, you might be a not so smart data center.
If your energy usage ever won you a free lunch from your power company, you might be a not so smart data center.
If your service management is done with a forklift, you might be a not so smart data center.
If scalability means renting more buildings, you might be a not so smart data center.
If your problem management is done with a game of pin the tail on the donkey, you might be a not so smart data center.
If your data center security is a bicycle lock and a hide-a-key, you might be a not so smart data center.
If your downtime is measured with a calendar, you might be a not so smart data center.