Cloud & Service Management blog
ivor macfarlane 2700022KPS IVORMACF@uk.ibm.com Tags:  tivoli ibm pulse itsmf service-management ivor itil 2 Comments 4,149 Visits
Well, we are well into 2012 now and we have just about got though the ‘my predictions for 2012’ phase and in to ordinary routines again. Whatever the predictions, like with most years I predict that 2012 will look a lot like an older version of 2011.
Noah Kuttler 110000SVNJ email@example.com Tags:  ibmpulse podcast ism pulse pulse2011 1,475 Visits
It's a good bookend to the conversation that I had with Scott Laningham at Pulse on the Livestream (Live Expo interview).
And this makes my second plug for Rudy's BBQ (for which, I am not getting paid, I just dig them). I clearly always have food on my brain...
* note that IBM is one of RedMonk's clients.
David Ojalvo 060001CNQC DAOJALVO@US.IBM.COM Tags:  simulator service tivoli management pulse ism 2 Comments 2,760 Visits
Last week, I attended my first IBM Pulse conference. I really enjoyed the sights and sounds of Vegas, and met many of my Tivoli colleagues for the first time. I also probably walked the equivalent of 15 miles over the five days within the mammoth MGM facility. But what I found most valuable over the five days were my interactions with our customers and business partners.
On Day 1 of the conference, my focus was the ISM Simulator workshop that I helped coordinate. Given that the workshop was:
a) taking place prior to any other Pulse activities,
b) located in the bowels of the MGM hotel, and
c) three hours in duration...
...I was a bit apprehensive that all the customers and business partners who had RSVP'd would actually show up. But when people started rolling in 30 minutes before the start time, I was confident that this workshop was going to be a success.
When we got started, we had 21 participants sitting around four tables, which is all but ideal for this role playing workshop. Like other simulator workshops that I have attended, it started out a bit chaotic, as participants tried to process the firehose of information that was being thrust upon them. By the end of the three hours, they had come full circle, and were effectively working together to the tune of a $5 million profit for their hypothetical shipping company.
As I chatted with some of them after the session, and listened in on some of their video testimonials, the words I heard most often were "eye-opening", "outstanding" and "insightful".
On Monday and Tuesday, I worked on the expo floor and showed off our cool new ISM Simulator video game. The game allowed users to experience various issues affecting service management and corporate profitability in a simulated organization. At the ped, I got great feedback from customers and partners, who, by virtue of playing the game, were able to get a better grasp of the sometimes abstract concepts of service management.
You can play the IBM Service Management Mission game here.
All in all, it was a great conference, and stay tuned for the video from the workshop!
I had the opportunity to catch up with Scott Hebner, VP of Marketing for Integrated Service Management and Tivoli Software, in the hallway during Pulse.
See the video below, Scott fills us in on the core messages of Pulse and some of the highlights from the Keynotes (which, as he points out, can be found on the Livestream).
Pulse 2011 is over, but as Belushi said in Animal House, "Nothing is over until we decide it is!"
I'll be posting a bunch of interviews I did next week on the blog, and we'll also have more wrap-up coverage.
And don't forget, we'll see you next year at Pulse 2012 (dates announced: March 04 - 07, 2012).
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  cloud smarter-buildings pulse2011 pulse rtal smarter-rail ibmpulse 1 Comment 3,673 Visits
Today was a long, but fulfilling, day.
A bit different from yesterday, I spent the morning helping our customers register for industry round tables and then followed that up with showing customers the new Integrated Service Management Simulator Game in the Expo Center.
Tuesday, as you know, is when IBM makes product announcements and this Tuesday was no different.
Jamie Thomas talked about a number of announcements (including the ones below) in her portion of the general session (which can be found on the Livestream)
I would call your attention to the following two Announcement Letters that were released today:
This information is covered in the press release, "IBM Advances Cloud Computing with New Software" (which includes information on the beta for the advanced virtual deployment software.
The adoption of cloud and virtualization technologies by the market is increasing.
For these technologies to be meaningful to our customers, it is on us to ensure that we can provide the levels of Visibility, Control and Automation (TM) they require to match their Integrated Service Management best practice. (and that's just what we're doing)
Press Release Round Up
The press team put out some great articles that I'd also like to call your attention to:
Some great coverage of the successful client relationships we've built with our industry solutions. They are worth a read (especially the Cities one).
I'd also point you to the excellent blog post Christina wrote about Intelligent Metering Network Management
Speaking of Coverage
As a sequel to yesterday's general session visual note-taking adventure, I present to you my notes from day 2 (Flickr link:
What's Next For Noah?
Tomorrow, I'll be talking to Scott Laningham on the Livestream at 12:40pm PST about Integrated Service Management and then closing out the conference and staffing the Simulator Game in the Expo Center.
If you want, stop by and say hello. I'll show you the demo and can also talk to you about anything Integrated Service Management -related.
Or Simpsons trivia. I can do my pitch as Professor Frink if you like.
Either way :-P
Additional Related Links:
Noah Kuttler 110000SVNJ email@example.com Tags:  ibm-pulse pulse-2011 visual-note-taking pulse keynote 1,565 Visits
Sunni Brown talks about the "Doodle Revolution," (TEDTalk) and it certainly is a revolution.
You don't need to be an artist to do visual note taking (clearly I am not), but the process itself helps with cataloging ideas.
So, to that end, I decided to do visual note taking for today's general session. See below for the photo set of my notebook and you can always click on them to see the images full-size(direct Flickr link).
Kimberlee Kemble 120000GMAV KEMBLE@US.IBM.COM Tags:  integrated-service-manage... service-management smarter-computing ibm pulse pulse-2011 1,975 Visits
Dateline: Boca Raton, Florida - February 28, 2011 - 11:00 am
Whew! What a great way to start! I encourage you to watch the Day One General Session in its entirety at your convenience - and to tune into the Day Two General Session tomorrow morning. My experience with Livestream is that that the technology was practically flawless (I only had one minor audio glitch when Dean Kamen was showing the Stephen Colbert video). Otherwise, the livestreaming went along perfectly. And it will well be worth your while to watch the whole session. It will get your mind thinking, and it will inspire you at the same time. Plus, it's like having a front-row seat!
You can view the full Pulse Livestream agenda on the Pulse web site. Take advantage and enjoy!
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  pulse-2011 pulse ibm-pulse smarter-buildings eam 1,563 Visits
I hadn't seen this yesterday, otherwise I would have linked to it in my post yesterday ("Pulse 2011 Trailer: IBM Smarter Buildings Solutions").
Dave Bartlett, Vice President of Industry Solutions (IBM Software Group), wrote an article for Forbes titled, "Our Office Buildings Are Talking To Us; Time To Start Listening."
Dave not only gets to the heart of why this matters, (Buildings are a significant line item on any company’s expense sheet. In fact, for many, they are second-largest expense, after payroll. On average, buildings consume 42% of all electricity worldwide.") but also how to start solving the problem.
Here's a hint: it rhymes with - Intstrumented, Intelligent and Interconnected. (but we call it Smarter Buildings).
At Pulse, Smarter Buildings is a subtrack of Enterprise Asset Management (Stream 2) and there is a ped in the Expo Center (16) specific to Smarter Buildings as well as a ped for IBM Maximo Spatial Asset Management (42) (both in Enterprise Asset Management).
Noah Kuttler 110000SVNJ email@example.com Tags:  simpsons trailer smarter-buildings pulse pulse-2011 ibm-pulse 1,378 Visits
In the Simpsons episode, "Homerpalooza"*, there's a great scene where Peter Frampton is playing and Jimbo is standing in awe as he says, "Man, that guy's guitar is talking."
This isn't exactly that, but it's still pretty awesome.
Hey building. Do you feel like I do?
* no relation to Pulse Palooza
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  pulse tsam pulse-2011 trailer ibm-pulse 1,299 Visits
As someone who has crashed a number of solution installs*, I always smile when I see all those "Success" results in the rows on the screenshot.
* to be fair, at my last company I helped with QA testing, and I was asked to crash them. As good as I was, the developers were a lot better!
Noah Kuttler 110000SVNJ email@example.com Tags:  pulse-2011 social-media pulse ibm-pulse 1,626 Visits
The funny thing about growing up in South Florida is that one minute it's bright as day. Not a cloud in the sky. Then the next minute it's pouring rain for about 15 minutes. Then it's back to sunny.
That is how I would describe attending any conference. Quiet. Busy busy busy. Then back to normal.
To help you with your prep, I wanted to call out a few items of interest (including some good social media tips).
You Are Here: Industry Session Roadmaps
They are awesome. Pick your industry and we have a list of the sessions that might interest you.
We also have a QR code for these roadmaps that will be displayed in a few places should you want to point your mobile phone to them.
All Clients, All The Time
Rebecca Wissinger and her team have a ton of cool things going on for our clients at Pulse.
She posted on the Pulse blog about them last week.
I think my favorite thing here is the Client Connections where we can help match you with other clients who have done what you're looking to do.
Virtual Simulator: Experience It And Then See The Game
David Ojalvo posted about the simulator workshop on Sunday, the Integrated Service Management Simulator Overview breakout sessions and the ISM Virtual Simulator ped in the Best Practices Zone.
David, along with a number of folks on the team (myself included) will be at the ped to answer questions and show off the game.
Our team will also have a table in the Business Partner Cafe, specifically to talk about Integrated Service Management for Industries. I'll be there, along with a number of other members of the team.
See It, Read It And Hear It Now!
The Pulse Conversations is your single view into all the exciting social media conversations happening in and around the conference.
Great for those attending (and especially great for those not attending) to follow the action and find out about what's happening.
Be sure to go to the site and register. We'll have links to Flickr, blogs, rolling Twitter feeds on our hash tags. Livestream. This thing is awesome!
Oh, and I should mention that I'm loading up a number of tweets on time delay with suggestions on things to see at designated times. So if you're at Pulse, keep an eye on Twitter...
I Stream, You Stream, We All Stream For Live Stream!
Like other IBM conferences, we'll have a lot going on in the Livestream channel (Pulse folder). Special thanks go to Tiffany Winman and Jennifer Dennis who worked on a lot of the planning for this.
What's The Hashtag, Kenneth?
The following is a list of hash tags that we're using for the Pulse conference.
Oh, and if you see me running around the conference (I'll be the one in the IBM Pulse staff shirt, easy to spot!), be sure to say hello and let me know what you think about the blog and how we can work to improve it for ya'.
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  pulse ibm-security trailer pulse-2011 ibm-security-solutions ibm-pulse security 1,702 Visits
We're still counting down to Pulse with a few more trailers for the Expo Center demos.
Today, we feature something pretty neat on Application Security Solutions. (YouTube link)
David Ojalvo 060001CNQC DAOJALVO@US.IBM.COM Tags:  ism management itil pulse macfarlane service ivor 1,819 Visits
Next week, I'll be attending my first Pulse conference, and I have a full slate of activities planned:
Kimberlee Kemble 120000GMAV KEMBLE@US.IBM.COM Tags:  pulse proven-practice-workshops integrated-service-manage... special-inteersts service-management ibm pulse-2011 ibm-pulse 1,665 Visits
Proven Practice Workshops
And just what are Proven Practice Workshops? First of all, they're new to Pulse 2011 - reason enough to check them out. Second, in these workshops, you'll hear from leading Tivoli Services experts about their proven implementation best practices and guidance. Tivoli Services will lead 5 of these dynamic workshops:
Pulse 2011 will deliver more information, in more ways, on more relevant subjects, than ever before. With such a rich array of information to choose from, some of you may be wondering: "How can I zero in on exactly the right sessions for me?"
Your friendly roving Integrated Service Management reporter