In response to: The "Big" Questions at Pulse: Building a Smarter PlanetGreat blog. I share your desire to engage in conversations about the 'big questions' in order to find common ground and ways we can work together to improve the quality of life for future generations.
Cloud & Service Management blog
Kathleen Holm 2700009BHX KHOLM@US.IBM.COM Tags:  conference discussion linkedin service-management pulse2010 event systems sustainability management questions green infrastructure gore environment ibmpulse dynamic-infrastructure tivoli smarter-planet social-media pulse rational 1,008 Visits
Kathleen Holm 2700009BHX KHOLM@US.IBM.COM Tags:  software pulse ibm tips pulse2010 travel smarter-systems rational ibmpulse service-management tivoli 878 Visits
In response to: Travel tips for Pulse 2010Thanks for the travel tips, Tiffany! I packed my umbrella and am looking forward to seeing you at Pulse tomorrow.
Kathleen Holm 2700009BHX KHOLM@US.IBM.COM Tags:  ibmpulse pulse pulse2010 service-management integrated-service-manage... smarter-planet 1,000 Visits
In his keynote today, Al Zollar described the opportunities and challenges presented by a more instrumented, interconnected and intelligent world. The proliferation of smart devices presents new opportunities to deliver new innovative services- services that wouldn’t have been dreamed of just 10 years ago. These new smart devices also add new levels of complexity that is growing due to the number of new devices and connections added each day, and skyrocketing numbers of security threats and compliance regulations.
Al Zollar outlined examples of increased complexity in a number of industries i.e. an electric company dealing with smarter meters, regular old school meters, transmission insulators, servers, and turbine buckets; a conglomerate of hospitals in Copenhagen managing data distributed across three different storage tiers and four sites with online disk capacity of 500 Terabytes and backup and archive data exceeding 1.5 Petabytes; and the U.S. Air Force managing the operations of nine major commands, nearly 100 bases and 700,000 active military personnel around the world.
He then posed the questions, How do you overcome all of this complexity? How can you possibly see everything? How can you manage and secure everything? How can you increase speed while reducing cost?
The answer—Integrated Service Management that provides the software, best practices and expertise needed to manage infrastructure, people and processes—across the service delivery chain—in the data center, across design and delivery, and tailored for specific industry requirements.
He then went on to explain how Integrated Service Management contains service architectures tailored by industry like the smart grid for energy, or electronic medical record systems for healthcare.
It has lifecycle management bridging workflow across line of business, enterprise architecture, development and testing, and IT and business operations to speed delivery of products and services and ensure continual improvement.
Integrated Service Management also includes service dashboards that allow all audiences—from executives and business operations to IT managers—to see the service and gain insight into service health.
He closed by someone needs to be the thought leader in your organization...and that someone is you! Integrated Service Management can help you achieve that goal.
Kathleen Holm 2700009BHX KHOLM@US.IBM.COM Tags:  ibmpulse integrated-service-manage... pulse2010 pulse service-management 1 Comment 1,008 Visits
In his keynote address yesterday, Al Zollar talked about how customers are leveraging Integrated Service Management. Capital Region of Denmark in Copenhagen, is in the process of leveraging Integrated Service Management to track missing assets, improve maintenance schedules and get their company back on track.
Capital Region of Denmark is a conglomerate of hospitals with data distributed across three different storage tiers and four sites, with an online disk capacity of 500 Terabytes and backup and archive data exceeding 1.5 Petabytes.
They have solved their storage complexity issues with Integrated Service Management and are managing their entire storage infrastructure with only four people.
He also talked about how the U.S. Air Force is leveraging Integrated Service Management. The U.S. Air Force defense and intelligence network manages the operations of nine major commands, nearly 100 bases, and 700,000 active military personnel around the world. They are leveraging Integrated Service Management solutions to design and deliver a cloud infrastructure with unprecedented levels of security and resiliency.
It's not just a vision for the future--it's happening now. Integrated Service Management can help your company get past the complexity and risk you deal with on a daily basis.
Noah Kuttler 110000SVNJ firstname.lastname@example.org Tags:  pulse2010 integrated-service-manage... service-management 1,043 Visits
If I had a penny for every time the word “Pulse” has been said around the IBM offices over the past month…I’d have a lot of copper!*
Seriously. “Pulse fever” is in full effect. It’s happening right now. As I write this, our customers, our valued business partners and many of my colleagues have converged on Las Vegas and are having a service management jam fest that makes Woodstock look like band practice in some dude’s basement on a Wednesday night.
So, one of the things that I have been working on is compiling the new and exciting announcements that are happening in and around the event.
We can start with the post Tiffany “Lois Lane” Winman's wrote on the Pulse conference community blog about the Keynote featuring Tivoli General Manager Al Zollar and former Vice President Al Gore.
The following are some of our announcement highlights as well as some helpful links. Please feel free to post comments on this blog.
Press Kit for Pulse 2010: this includes a video for smarter buildings and facilities with the Venetian Resort-Hotel-Casino, as well as "Galveston National Labs Employs IBM Software to Help Fight Infectious Disease" and "Tennessee Valley Authority Goes Live With IBM Software To Streamline Fleet Operations." [Update: Todd Watson has full coverage of the press conference which includes some additional details on these and other products]
Integrated Service Management
This is something that the entire IBM team has been working on for quite some time. Kathleen Holm discussed this yesterday and the only thing that I would add is that it is an exciting time to be working in service management. Companies such as IBM are helping customers expand their capabilities outside of the confines of the data center and assisting them all of their intelligent assets. Integrated Service Management is much like the “web 2.0” of service management (but without the funny t-shirts), and IBM continues to be in a leadership position in this space.
As you may have read last week, the IBM Corporation was proud to announce the acquisition of Intelliden, a leading provider of intelligent network automation software. Pulse is a great way to welcome our new IBM brothers and sisters to be a part of our Integrated Service Management solution, and looking at what they have achieved so far with Network Change and Configuration Management (NCCM) I know that they are going to be a valuable contribution to our customers and to the IBM company.
When In Austin Or La Gaude, Visit Our Solution Experience Labs
If you are a customer and want to see our Smart Grid solution, there are two labs that you can go to; one here in Austin, TX and the other in La Gaude, France. The Smart Grid solution is an end-to-end Energy and Utilities lab environment with a focus on Advanced Meter Management to help customers address security challenges.
Smarter Buildings With Our Partners, Johnson Controls
Above, I discussed the press releases we did around smarter buildings and facilities with some of our customers. In addition to those, Todd Watson has a great post about what IBM is doing with Johnson Controls to create smarter buildings. The long and short of it is that IBM is working with Johnson Controls energy efficiency building technology to provide advanced business analytics to help our customers address inefficiencies (press release).
Ricoh Intelligent Device Management
Todd also discussed our announcement with Ricoh. It's “…an advanced device and printing management system which infuses office devices with real-time tracking and monitoring to help firms significantly reduce their print-related costs, improve service and cut back on carbon footprints.” (press release)
The Open Process Automation Library (OPAL) are some great “ready to deploy” solution integrations and references that extend our software’s “out of the box” deployments. The interface to the website is smooth, easy to search and best of all there are now 1,800 entries. If you are a customer, you gotta check this site out.
Storage Software for Data Centers
In addition to a brand spanking new information retention solution, IBM Information Archive (see the wiki), IBM also announced new versions of the popular Tivoli Storage Manager, Tivoli Storage Manager Fastback and Tivoli Storage Manager Fastback for Workstations. The links above are to the announcement letters for all of these products unless otherwise noted.
Tivoli Security Information & Event Management:
Version 2.0 provides customers with a single integrated product for insider threat, audit and compliance management, and reporting. New features can be found in the announcement letter.
Tivoli Role Modeling/Management Open Beta Program
Since we’re talking about security, I should also mention that we currently have an open beta program for two exciting products; IBM Tivoli Security Role Modeling Assistant and the IBM Tivoli Security Role Management Assistant. Details on the solution and the beta are on the IBM website.
IBM Remote Managed Infrastructure Services (RMIS)
A service from IBM that assists customers with planning, implementing, configuring, testing, and basic skills instruction for selected IBM Server and Storage technology. A highly skilled IBM technical specialist can help customers implement selected server and storage products remotely (which is pretty cool, right?) (announcement letter).
IBM Managed Security Services
A new IBM service that addresses security concerns by managing computing policies at the gateway (announcement letter).
That’s all for now (as if that’s not a lot already). For those at Pulse, say hello to my colleagues. End of line.
* Actually, I wouldn’t have much copper at all. The US cent piece (aka “penny”) is composed of 2.5% copper and 97.5% zinc (US Mint)
Noah Kuttler 110000SVNJ email@example.com Tags:  maximo healthcare service-management asset-management pulse2010 integrated-service-manage... 1,031 Visits
At Pulse 2010, my friend Cathy and her team put together an awesome little video demonstration of their new real time asset location solution for the Healthcare industry. The solution uses Maximo software to monitor and manage patients, staff and physical assets in a hospital. Check it out: