On Tuesday IBM were Sponsors at the New Ways of Working, Scotland event, at the Radisson Blu Hotel in Glasgow- http://newwaysscot2012.publicsectorconnect.org/.
The conference aimed to help those working in the public sector, specifically addressing the problem of improving “services whilst managing with reduced budgets”. The sessions looked into how the need for a greater flexibility of work styles, has created “new ways of working” that mean work can be carried out “anytime and anywhere”.
Having previously attended the fantastic Government Property event run by the same company (Public Sector Connect) I was sceptical about whether this event could live up to the high standard they had set. I needn’t have worried! The sessions were highly educational and enlightening. This blog will cover what I thought were the key learning’s from the day – so I hope you find it interesting.
The plenary session was opened by Colin Mair, Chief Exec of Improvement Services, who discussed the theme of why we need “New Ways of Working” and what it means. He spoke about the need to manage resource constraints, decrease overheads, increase flexibility and optimise capacity through sharing services, all the while meeting the public’s expectations, and increasing the value of the public pound in Scotland.
Next up was Derek MacKay – the minister for local government & planning, who wanted the audience to remember that the current budget costs should not be seen as restrictive but instead should be viewed as an impetus for change. He continued that if we continued to do what we have always done, we will get what we have always got. He emphasised the need for joint, collaborative working. Derek talked about the four pillars of Public Sector reform – prevention, closer integration and partnership, improved performance and a workforce focus. There is a new for “radical change”, alongside job security. He spoke about how successful reform is dependent upon managing the culture within and between organisations, which is part of the mantra of “working smarter”. Other things that would come under this umbrella include flexibility, new technology, new office designs, and co-location, all being implemented with an open mind. He concluded by saying there were “big challenges ahead, but immense opportunities too”.
The next plenary speaker was John McClelland CBE - Scottish Further & Higher Funding Council, who talked about how these new ways of working must be citizen driven, but unfortunately this is not always the case. These changes should be “pull and not push”, and the public sector has the opportunity to reset the bar. John talked about the need for online services, and how it is growing exponentially, and these services have to be seamless. He spoke about how, from an adoption of new technologies point of view, a lot more could be done, for instance in Cloud Computing. The deployment of ICT, with the exception of the health service, has been disappointing, with very little sharing of services and deployment. John thought there needs to be a paradigm shift in doing things differently. ICT should be seen as a productivity tool to save more and work more efficiently.
John was followed by Colin Proctor, director of Scottish Futures Trust, continued discussing the theme of new ways of working, stating that we now have a window of opportunity to push the boundaries, and it is a time for accountability. Property should be a major consideration; we should be aiming to do more – with less property. He believed that a 25% reduction in property is readably achievable, especially if the public sector can leverage investment in buildings from the private sector. Colin talked about the 3 Cs – Corporate, Collaborative and Commercial, which he mixed with another C – Commonsense! He talked about thinking about the long term game, and the need to act strategically. He urged the audience to think about a move to open working and efficient space planning by eliminating duplicate desks and space hungry and inflexible systems (incidentally all of which IBM can help you with, by using the Tririga platform!!) . He concluded by talking about the need for employees to be able to work anytime, anyplace and anywhere, which means a wider home and mobile working team. He suggested 10 desks to 8 people ratio as a starting point. This will save costs in business miles savings, time spending commuting and reduce carbon emissions.
Dr Claire Penny ran the IBM work session to a packed room. She wanted to address the question of whether
ICT is a “help of hindrance”. Claire
began by looking at the iGov survey, which looked at real estate management
challenges and pain points, in which 54% of central government respondents did
NOT see ICT as an inhibitor to realising property savings. She took the
audience through IBMs’ real estate history – especially looking at the acquisitions
we have made such as Tririga and MRO. Claire continued by looking at how IBM has
approached its own real estate transformation, working towards common systems
and process and minimal vacancy. She gave the recent West London strategic rationalisation
project as an example of where IBM have identified 12, 500 m² of office space
that could be vacated.
Claire continued by talked about how important data is when thinking about Smarter Buildings, and how IBMs Intelligent Building Management software can help, which she described as “the all seeing eye that enables you to maintain your buildings as they should be”. She gave the example of how IBM has implemented this at IBM’s Rochester site, which saw energy cost reductions of between 5 to 7% consistently year on year.
Claire finished the session by looking at the capabilities of IBMs latest Smarter Buildings acquisition – Tririga. This product is split into modules of – Real Estate Portfolio Mgmt, Space & Facilities Mgmt, Operations & Maintenance Mgmt, Capital Project Mgmt and Energy & Environmental Sustainability. These modules can be implemented separately, or part of a complete IWMS. Claire concluded the session by discussing what some of IBMs clients are using Tririga for – the main points being – improving the utilisation of their portfolio, operate in an environmentally sustainable way, simplify & improve user experience, simplify processes, & align their portfolio rapidly to meet changing business needs. She gave the example of GE, who reportedly save $925M in the first four years of using the product!
The final session was a panel debate – which included IBM’s Dr Claire Penny, Mark Baker – Aberdeenshire Council, Harjinder Gharyal & John Dawson – Glasgow City Council, and was led by Simon Haston, Change Champion: Improvement Service. Lots of interesting questions were asked by the audience, all around the theme of new ways of working. Claire specifically spoke about how IBM approaches flexible working, whilst still maintaining important security standards for our mobile devices. The question was posed, what are the critical success factors for new ways of working? Many interesting opinions given, with our expert explaining she thought leadership and a clear strategy were key.
If you are interested in learning more why not come to Pulse Comes To You on 30th May at The Grange, Tower Hill – where our customers & prospects can learn more about the entire Tivoli portfolio. Please register here - http://ibm.co/JgmnZD.