My name is Wendy Whalen and Ill be posting entries to this IBM Service Management blog on a regular basis. Part of the Tivoli Communications team, I edit IBM Service Provider News, among other things. I came to Tivoli in 2006 by way of the Micromuse (Netcool) acquisition (and to Muse in 2005 via its Quallaby (Proviso) acquisition).
Chances are, you've heard about the smashing success of Pulse, the new IBM user event that debuted in Orlando in May. But another key event for IBM Service Management ran at the same time: TeleManagement Forum Management World 2008 - Nice.
Who cares about some Tele-Something Something event on the French Riviera? Well, many service providers using Tivoli Netcool and Vallent solutions do, for starters. That would be telcos, wireless operators, cable and multi-service operators , etc. TMF is THE major industry organization for CSPs.
So about Nice in May: The Forum announced its 2008 Award Winners, divided into seven categories. We were entered in the Best Practices for Suppliers category. And oh yeah, we won. For our eTOM customization and real world application for T-Com Croatia - beating out AMDOCS, HP, Netcracker and two entries from Telecordia.
We also announced that Canadian CSP TELUS recently selected ReachView, an Alcatel-Lucent company, to implement a solution based on IBM Tivoli Netcool software.This deployment makes TELUS Alcatel-Lucent's 100th customer to use Tivoli Netcool software.
What's more, Nortel announced a new service assurance solution incorporating IBM Tivoli Netcool VoIP Manager, the first IBM integrated service quality, fault and performance management offering for carrier VoIP networks.
How cool are we? We didnt even go to Nice last year.
Is it just me, or does Nice say a lot about how far we have come in our commitment to CSPs in just one year?