Today's software architects must do so much more than just build, deliver and manage...they must innovate. Increasingly, IT is charged with enabling business and seizing new opportunities to create unique, competitive advantages for the business through a more responsive and cost-effective delivery of IT services.
A tall order, for sure, but have no fear! Your ticket to learning just how you can do this is at Innovate 2010 - the premier software systems and services event; specifically, by attending the Integrated Service Management track. This track will demonstrate how you can effectively utilize information, assets and technology across the service lifecycle by integrating tools, processes and functions across enterprise architecture, development, testing and IT operations teams.
This track will also shine the spotlight on how IBM Rational, the platform for software delivery, is linked with IBM Tivoli, the platform for service management...and how organizations can incorporate Integrated Service Management throughout all phases of the service lifecycle, creating robust processes for producing innovative products and services and making those processes as efficient and cost-efficient as possible.
Hmmm...sounds like a can't miss event to me! Check out this article to learn more about Integrated Service Management at Innovate 2010 - and how linking IT development and IT operations can help drive down costs and drive up efficiency in exactly the ways organizations need most - to innovate best. Register today!
Signing off for this week, Your friendly roving Integrated Service Management reporter
What I am about to share here is a true story about Integrated Service Management. I changed the name of the customer to Customer because I didn’t ask permission to use Customer’s real name. So you’ll just have to believe me :oD
Oh, What a Better Web We Need
Once upon a time, Customer needed to test the interoperability of hardware, software, operating systems and customer solution stacks for new product releases. Customer needed to coordinate multiple global teams working on an abundance of machines. With thousands of operating system instances in test, Customer faced an enormous management challenge. Growth over time resulted in homegrown tools from many teams that did not interoperate, making data collection difficult. Visibility into tasks assigned to global teams was limited, and often resulted in duplicate testing and lost productivity. In addition to standardizing tools and improving workload tracking and visibility, Customer sought to automate as many repetitive processes as possible, improving productivity and freeing up engineers for more complex testing work.
Integrated Service Management to the Rescue!
The solution for Customer included a RaTivo integration of Rational Quality Manager (RQM) and Tivoli Provisioning Manager (TPM) to allow automatic provision of test machines with the required test configuration, saving Customer manual work and time from request to provision. Additionally, Customer applied Rational Test Lab Manager and Tivoli Application Discovery and Dependency Manager (TADDM) to discover available test lab machines and display the list in RQM, saving Customer test time as all the information is displayed one tool.
All’s Well that Ends Well
You can’t argue with these results. Customer directly benefited from Integrated Service Management by:
Eliminating an estimated 20 percent of testing duplication
Increasing visibility and automation allows better allocation of shared equipment, reducing hardware requests
Locating available test machines for testing without the need to learn a new tool or collaborate with the operation teams.
Automating provisioning of new test configurations on available machines, speeding the test cycle.
Enabling managers to pull their own custom reports, thereby improving visibility and coordination.
This week IBM kicked off the Impact conference from May 3 - 8 in Las Vegas at the Venetian Resort Hotel Casino. In addition to focusing on Smart SOA and WebSphere, themes will concentrate on Smart, Economic Climate, Cost Optimization & Agility, Cloud computing, and Service Management.
The Impact conference is using social media in some of the most creative ways I’ve seen at IBM yet! They have a cool social media game where you can earn points for participating in Twitter, blogs, videos, etc. Hmm, I wonder how many points I can earn? Check out these links to learn more:
IBM Service Management is a big theme at the conference since Smart SOA makes business processes easy to change, but those changes create the demand for a Dynamic Infrastructure to be adaptive and support those business processes. IBM Service Management anticipates how business processes shift their pressures on the infrastructure, enabling the infrastructure to adapt quickly while enabling smart choices for a smarter world.
As Robert LeBlanc said at Pulse 2008, you can have Service Management without SOA, but you can’t have SOA without Service Management. Al Zollar, IBM General Manager of Tivoli Software, will give a keynote on May 5 during the Impact general session, discussing how a smarter planet requires a dynamic infrastructure based on IBM Service Management capabilities.Expect to hear announcements on ServiceManagementCenter for Cloud Computing, ITCAM for SOA Platform, and IBM Service Management for Healthcare.
IBM Service Management has the following activities at Impact:
18 IBM Service Management experts and executives will be available for one-on-one meetings with clients.
Smart SOA Service Management in the IBMSOAFitnessCenter.
Two pedestals in the Expo:
-Service Management (ITCAM for Transactions | OMEGAMON XE for Messaging, TBSM | ITCAM for SOA Platform, TUAM, ITCAM for WebSphere)
-Security Management (TSPM/TFIM)
Service Management speaking sessions include:
TSM - Managing the Virtual Enterprise
Rob Goodling, IBM
Venetian - Murano 3305
TSM - SOA Management on IBM System z®,
Divyesh Vaidya, IBM
Venetian - Murano 3203
BIA - The Last Mile to SOA Success: Service Management,
Casey Plunkett, IBM
Venetian - Galileo 1003
BID - Transforming Your Business Through BPM - Four Primary Use-Cases ,
Janelle Hill, Gartner, Inc , Kramer Reeves, IBM
Venetian - Galileo 904
TMC - Managing your IBM WebSphere MQ and IBM WebSphere Message Broker Environment
Jim Palistrant, IBM
Venetian - Delfino 4105
TSM - Lab: Monitoring Transactions in SOA Infrastructure,
Pradeep Nambiar, IBM, Jim Palistrant, IBM
Venetian - Marcello 4403
TMC - Meet the Experts and Demo for WebSphere MQ and Message Broker management
Divyesh Vaidya, IBM
Venetian - Tech Zone – Messaging
TSM - Manage your SOA Environment with IBM Tivoli
Todd Kindsfather, IBM and Jim Palistrant, IBM
Venetian - Palazzo D
BIS - Extending SOA Principles to the Infrastructure for Greater Flexibility and Cost Effectiveness
Kristin Hansen, IBM and Bruce Otte, IBM
Venetian - Galileo 907
BIS - Creating Secure and Compliant SOA Environments
Casey Plunkett, IBM and Ravi Srinivasan, IBM
Venetian - Galileo 906
TSM - Service Automation: Key To Exploiting and Managing the Virtual Enterprise
When IBM first kicked off the Dynamic Infrastructure announcement at Pulse 2009 conference, we heard some rumblings on whether Dynamic Infrastructure was just another executive buzzword or if there was real meat behind "the concept."
Doug McClure summarized the feeling well in his blog: “While this is great for executive level folks, I think we needed to drive this message into consumable and actionable things that lower level technical attendees could take back to their companies. They may be the ones who need to execute and show how previous or planned investments could help their company become smarter and more dynamic.”
After IBM’s announcement yesterday on new Dynamic Infrastructure offerings, critics will be hard-pressed to wonder whether Dynamic Infrastructure is actionable.Not only did IBM announce new products and services in the areas of Information Infrastructure, Virtualization, Service Management, and Energy Efficiency, but they also demonstrated how these solutions are helping three of our clients--the Taiwan High Speed Rail Corporation, Tricon Geophysics and the United States Bowling Congress--build new, more dynamic infrastructures to help reduce costs, improve service and manage risk.
A key piece of the announcement is the IBM Service Management Center for Cloud Computing, which now includes new IBM Tivoli Identity and Access Assurance, IBM Tivoli Data and Application Security, and IBM Tivoli Security Management for z/OS, for Cloud environments. I don’t know about you, but all that’s more meat than this vegetarian can handle. :)
To continue driving home the Dynamic Infrastructure success, IBM is sponsoring a variety of events for the public to learn more. Register for a free, local Pulse Comes to You event to see how Service Management is a key component for enabling a DyanmicInfrastructure for a Smarter Planet.