One of the trends that we are seeing today is the convergence of security management and systems management.The better job you can do managing your infrastructure, the better equipped you will be to define and enforce security policies and controls across that infrastructure.There are few places where this convergence is more evident than the endpoint.
As the notion of a perimeter disappears, and we see the continued proliferation of an increasing number of traditional and non-traditional endpoints, such as servers, desktop PCs, laptops, ATMs, point-of-sale devices, and self-service kiosks, organizations are looking for a comprehensive approach to how they best manage and secure all of their endpoints.This includes, but is not limited to, identifying all of the endpoints that you have in your environment, managing the complete lifecycle of that endpoint, providing continuous security and compliance, effectively deploying patches in a timely manner and finally, managing the power usage of that endpoint.
Tivoli Endpoint Manager, built on BigFix technology, can address all of those needs, but in this blog, I want to focus on that last piece of the conversation, because it is one that does not immediately come to mind when people are typically thinking about the most critical elements of managing an endpoint.However, we have seen that effective power management is something that can actually pay for all of the other benefits that Tivoli Endpoint Manager can provide.You can ultimately end up saving money, the environment, and in the process, deploy critical security and systems management controls across all of your endpoints (even the ones you didn’t originally know you had).
In a recent article (click here), Penn State wrote about their deployment of Big Fix (now called Tivoli Endpoint Manager) and indicated that it could save them about $800,000 annually.At a large university like Penn State, they have thousands of computers that can be included in their power management initiative, and many of these computers are only heavily used during peak hours.Tivoli Endpoint Manager allows the Penn State IT staff to automatically put these computers in sleep mode when they aren’t in use.They are anticipating not only a significant ROI (about $800,000 annually), but are also hoping to reduce the amount of carbon dioxide released into the atmosphere by 60,000 tons.
One of the objections that people often bring up when it comes to power management for the endpoint is that it can interfere with the patch process.This is one of the areas where the convergence of security and systems management is so important.The policies that you create and enforce from a systems management perspective need to work hand-in-hand with the policies related to security management.For that reason, Tivoli Endpoint Manager was built on the core concepts of convergence, scalability and granular policy setting.It allows an IT staff to automatically wake computers at a designated time, apply required patches or enforce configuration policies, reboot, and then bring the endpoint back down to a hibernated, low energy state, or shut it down altogether.
The Chichester School District (click here) provides yet another great example of power management savings. This regional school district in Delaware County, Pennsylvania, manages more than 2,000 Microsoft Windows desktops and 50 Microsoft Windows servers throughout a six-school network.The Chichester School District implemented energy conservation using the power management capabilities of Tivoli Endpoint Manager to help reduce computing energy costs by 70 percent. Their IT team also uses the distributed “Wake-on-LAN” functionality to distribute and install patches to those machines that are turned off at night. This allows for a reduction of energy resources and confirms machines are securely patched—without impacting employee productivity.
The integrated patch and power management capabilities of IBM Tivoli Endpoint Manager provides IT staff with real-time information on remote endpoints to simplify patch processes, conserve energy and reduce on site troubleshooting.
Today's post comes from Sandy Hawke, Manager IBM Security Solutions.
I recently presented to the ISACA community on a live webinar. I focused the discussion on how to leverage automation to improve endpoint security and compliance. The archived webinar is available here. Just as a brief background, ISACA is an international professional association that focuses on all aspects of IT Governance and has over 95,000 members worldwide.
The online event drew a pretty substantial audience which is good, and yet a bit surprising in two key ways. First of all, many of the recommendations I made to the audience were not radically new concepts, but basic foundational controls that all security professionals agree are critical for achieving and maintaining solid security and demonstrable compliance. So haven't they heard this story before?
Maybe not. And that's the second observation. Most of the ISACA membership is in the IT audit/Risk Management line of business. While they're not the folks who are implementing security technologies on a daily basis (i.e. "hands at keyboards")- they are keen to understand how security is implemented, how it works, how automation can be used to facilitate audits, etc. And that's the new trend we've been witnessing. While the audit team knows what the policy controls should be, they may not know if/how these controls get enforced, maintained, monitored and reported on- essentially how security is "operationalized." The more that they know what's possible with respect to security operations and automation, the better they'll be at knowing what questions to ask IT operations during audits, what technologies to recommend, etc.
Years ago, the IT Audit/Risk Manager organization and activities were kept quite separate from the IT Operations/IT Infrastructure teams. And at the time there were pretty good reasons to keep these groups as distinct as possible- you've all heard of "keeping the fox out of the hen house" analogy, right? The IT Audit/Risk Mgmt teams could set and enforce policy and conduct assessments that wouldn't be influenced by the operations staff. Well, with the advent of converging technologies, economic trends, and the increased importance of measuring security investments and compliance program- in real time, these groups are coming together. More so than ever before.
And technologies that can foster that type of trust, cooperation, and collaboration are indispensable.
When IBM first kicked off the Dynamic Infrastructure announcement at Pulse 2009 conference, we heard some rumblings on whether Dynamic Infrastructure was just another executive buzzword or if there was real meat behind "the concept."
Doug McClure summarized the feeling well in his blog: “While this is great for executive level folks, I think we needed to drive this message into consumable and actionable things that lower level technical attendees could take back to their companies. They may be the ones who need to execute and show how previous or planned investments could help their company become smarter and more dynamic.”
After IBM’s announcement yesterday on new Dynamic Infrastructure offerings, critics will be hard-pressed to wonder whether Dynamic Infrastructure is actionable.Not only did IBM announce new products and services in the areas of Information Infrastructure, Virtualization, Service Management, and Energy Efficiency, but they also demonstrated how these solutions are helping three of our clients--the Taiwan High Speed Rail Corporation, Tricon Geophysics and the United States Bowling Congress--build new, more dynamic infrastructures to help reduce costs, improve service and manage risk.
A key piece of the announcement is the IBM Service Management Center for Cloud Computing, which now includes new IBM Tivoli Identity and Access Assurance, IBM Tivoli Data and Application Security, and IBM Tivoli Security Management for z/OS, for Cloud environments. I don’t know about you, but all that’s more meat than this vegetarian can handle. :)
To continue driving home the Dynamic Infrastructure success, IBM is sponsoring a variety of events for the public to learn more. Register for a free, local Pulse Comes to You event to see how Service Management is a key component for enabling a DyanmicInfrastructure for a Smarter Planet.
Last week, I attended my first IBM Pulse conference. I really enjoyed the sights and sounds of Vegas, and met many of my Tivoli colleagues for the first time. I also probably walked the equivalent of 15 miles over the five days within the mammoth MGM facility. But what I found most valuable over the five days were my interactions with our customers and business partners.
On Day 1 of the conference, my focus was the ISM Simulator workshop that I helped coordinate. Given that the workshop was: a) taking place prior to any other Pulse activities, b) located in the bowels of the MGM hotel, and
c) three hours in duration...
...I was a bit apprehensive that all the customers and business partners who had RSVP'd would actually show up. But when people started rolling in 30 minutes before the start time, I was confident that this workshop was going to be a success.
When we got started, we had 21 participants sitting around four tables, which is all but ideal for this role playing workshop. Like other simulator workshops that I have attended, it started out a bit chaotic, as participants tried to process the firehose of information that was being thrust upon them. By the end of the three hours, they had come full circle, and were effectively working together to the tune of a $5 million profit for their hypothetical shipping company.
As I chatted with some of them after the session, and listened in on some of their video testimonials, the words I heard most often were "eye-opening", "outstanding" and "insightful".
On Monday and Tuesday, I worked on the expo floor and showed off our cool new ISM Simulator video game. The game allowed users to experience various issues affecting service management and corporate profitability in a simulated organization. At the ped, I got great feedback from customers and partners, who, by virtue of playing the game, were able to get a better grasp of the sometimes abstract concepts of service management.
You can play the IBM Service Management Mission game here.
All in all, it was a great conference, and stay tuned for the video from the workshop!
What is IBM Tivoli Software? We know you want the short version. Steven Wright of Tivoli Software breaks it all down for us in less than 7 minutes on a white grease board. Check it out while you have your morning coffee, afternoon tea, or while you get your miles in on the treadmill or trail with your smart phone. Then visit ibm.com/software/tivoli for more details on how IBM Tivoli Software can help you run a smarter business. .
Utilities are deploying millions of smart meters across the globe for energy, water and gas metering and expecting over 300 million smart meters globally in next few years. These meters require networks to be secure, reliable and scalable.
To help utilities monitor and manage smart meter events, alarms, and data, IBM is launching Intelligent Metering Network Management software for greater visibility, control and automation of the smart metering infrastructure.The IBM software taps data captured from smart meters – on service availability and assurance – then correlates it according to policies and thus gain greater insight enabling operational improvements.When data events fall outside the normal patterns, the IBM offering can automatically trigger customer service to create a work order or for staff to review the issue and take the appropriate actions.By doing this, IBM software can help detect and even prevent network faults.Furthermore, with more insight into the location of faults, the utility can manage their services more efficiently with fewer truck roll outs.
IBM Intelligent Metering Network Management provides an end-to-end service management approach with real-time monitoring of the wide variety of devices residing on the transmission and distribution networks. The solution enables utility companies to create a ‘manager of managers’ by integrating service management for multiple devices and networks into a single network operations view.
Just in case you weren't sold on IBM's commitment to better serve and team with smaller enterprises, here is some hard hitting evidence for you. IBM recently launched the Small and Midsized Business (SMB) web portal around Cloud & Smarter Infrastructure as a clear illustration of how the Tivoli, Maximo, TRIRIGA and Netcool solutions are geared for the SMB space across Cloud, Mobility, Asset Management and Storage.
We fully recognize that SMB customers have different sets of needs and IT requirements than our large enterprise customers . And just to be clear, these are NOT watered-down, leftover, or recycled enterprise level products. Instead, the portal features a portfolio of easy to deploy, rapid-value solutions that are appropriately sized and priced for SMB's.
For example, our new cloud provisioning product includes a "try & buy" feature that allows you to quickly download a free trial. SmartCloud Provisioning delivers computer infrastructure as a service by providing on-demand access to virtual machines and storage in the network. The trial is fully functional for 90 days at no charge, and at the end of the trial period, you can purchase the products directly from the site with just a few clicks.
And if you are interested in interacting with a community for this product, you can visit our developerWorks site for discussion forum for the IBM SmartCloud Provisioning Open Beta Program
The new SMB portal also links to a free trial download of Tivoli Endpoint Manager, so you can experience its capabilities and benefits firsthand. This trial has all features enabled and is good for an evaluation period of 30 days.
Only one week to go until IBM are the key Sponsors at the Government Property Event, at the QE11 Conference Centre in London - Only one week to go until IBM are the key Sponsors at the Government Property Event, at the QE11 Conference Centre in London - http://bit.ly/GCPB1a The conference aims to help central and local government decision makers deliver a “more efficient, effective and sustainable public sector estate”, and as such, IBM will be discussing our Smarter Buildings initiative, especially discussing solutions such as IBM Tririga (a recent acquisition) and IBM Intelligent Building Management (IIBM). Attendees will be able to attend workshops (one of which IBM are running – detailed below) and network with their peers. We will be speaking during the opening plenary session - Rachel Caldicott, a Managing Consultant for IBM will take the audience through how organisations can achieve and embrace workplace flexibility - what is current good practice and where are we heading? If you are attending the event, please make sure to come and listen to the IBM Smarter Buildings experts at 13:30. Claire Penny and Joe Potter will deal with the question “ICT – Help or Hindrance?” There session will cover the 2011, UK Public Sector Property, Estates & FM Survey Report which provided great insight into the challenges facing Public Sector property managers – and what they were doing about tackling them. Challenges ranged from balancing operational requirements, with the need to demonstrate value for taxpayers’ money, to the need to manage Public Sector assets efficiently. A key finding was that Public Sector financial cutbacks were forcing 28% of Public Sector respondents to rationalise their estates to stay within budget, with 72% of respondents either reviewing or actively reducing their office accommodation. The survey also showed that, far from being a barrier to success, ICT was increasingly being seen as a means to solve problems, with over half of all respondents agreeing that ICT was not a serious issue inhibiting real estate savings but that ICT is part of the solution – not the problem. Finally, over 40% of Central and Local Government respondents are currently planning to change FM and other property service providers. All have cited that access to critical data held by their service providers is an issue. This work session will illustrate how IBM has tackled some of these issues on its own global portfolio. We will show how it is possible to extract, collect and process data within and about our buildings so that not only can the individual buildings be managed more effectively, but the overall portfolio can be sized and shaped to meet business needs. You can also talk to our experts by coming to stand 11, where we will be happy to take you through a demo of Tririga, or IIBM, and discuss the current road map with you. Please follow us throughout the day on @ibmtivoli or @RSwindell, and join in the conversation using #govprop2012 If you are not attending the event, but keen to speak to IBM about the sessions highlighted above, then please visit – www.ibm.com/smarterbuildings, email email@example.com or call on IBM on 01475898688.
This year at Pulse, we will be running another Cloud Service Management Simulator Workshop. If you are interested in attending, please send an email to firstname.lastname@example.org
What is it? -The
IBM Cloud Service Management Simulator Workshop is a hands-on,
interactive simulation game which focuses on the challenges and business
value of implementing service management best practices in the context
of a realistic scenario. -During the workshop, you'll use
gaming and role-playing dynamics to mirror the real-world interaction
between IT and the business, from both a strategic and operational
-Over the course of the session, you will
experience a transformation from chaos to order, and learn how the
right balance of speed, accuracy, and prioritization in problem solving
can translate into a superior business outcome.
What's in it for you? -Accelerated
and breakthrough understanding of ITSM and ITIL best practices, which
you can take back to your company to assess how these can contribute to
your organization. -Better understanding of how the effectiveness of IT processes impacts the business.
-A fun interactive experience!
When is it? -Sunday, March 4th, from 2:00pm to 5:00pm, -MGM Grand Hotel, Las Vegas - Room 306 (Level 3 of the hotel conference center)
-We deliberately chose this day and time, as it does NOT conflict with any other sessions.
The group is made up of a very diverse audience, including IT professionals, analysts, IBM Business Partners and of course, IBMers.
Members of this group share knowledge, news, training, and events around Service Management solutions, including Tivoli, Rational, WebSphere, Information Management, Storage, Security, DevOps, Smarter Planet, Green IT and Cloud Computing!
So join our group, and initiate a discussion, or weigh on on an existing discussion!
I can remember the day in 4th grade when I got my first calculator. Other than my "Rock 'em Sock 'em Robots", that Texas Instruments 1030 was THE coolest, most magical consumer product that I had ever owned up to that point. It featured the standard four math functions, buttons for percentage, square root, and pi, and an 8 digit LCD display.
Now fast forward to 2011 and consider the fact that it takes dozens of microprocessors running 100 million lines of code to get your average car out of the driveway, and a complex ecosystem of developers, engineers, suppliers and partners to bring smarter products to market.
From automobiles to meat cases to artificial hearts, today’s smarter products represent a new generation of capabilities that fuse together sensors, actuators, electronics and mechanical systems.
By all accounts, smarter products and services are transforming the world and the way we interact with it, and IBM is at the forefront of all of the above.
This weekend partners, developers, and IBMers will be descending upon Orlando, Florida for Innovate 2011, the Rational Software conference.
Not surprisingly, Rational's "first cousin" Tivoli will have a prominent presence at the conference, including 30 sessions that highlight the Tivoli/Rational integration, six booths in the Solutions Expo, and several executive speaker slots.
Tivoli delivers innovative solutions to address business priorities, with Integrated Service Management providing the Visibility, Control and Automation™ to overcome growing complexities and keep up with global competition. But more specifically, Integrated Service Management is the catalyst that can smooth out the interactions between development and operations for IT and business professionals across all industries.
Are you looking for a reason to head down to Florida next month?
Tivoli will have a large presence at next month's Innovate2011 conference in Orlando, with over 30 sessions which highlight the Tivoli/Rational integration, and six booths in the solution expo. In addition, you can check out the Tivoli executive speaking engagements including Danny Sabbah (GM, Tivoli Software) at the executive summit presenting on
'Collaborative Development and Operations', Jamie Thomas (VP, Tivoli
Strategy and Development) on organizational agility and efficiency, and
Steve Robinson (GM, IBM Security Solutions) on 'Security in Industries'.
Also, be sure to check out the 'Service Management Simulator Experience' at Innovate, a hands-on role playing game focusing on the challenges and business value of
implementing Service Management best practices in a real life scenario!
Now that Pulse is in the rear view mirror, we can focus our attention on INNOVATE, Rational's flagship event for 2011.
Innovate 2011 is the event for software innovation. It is the conference totally focused on helping you transform software innovation and accelerate better business outcomes.
Need another reason to attend Innovate 2011?... You can also take part in the 'Service Management Simulator Experience', a hands-on game focusing on the challenges and business value of implementing Service Management best practices in a realistic and exhilarating scenario. Over the course of a few hours, you'll use gaming and role playing dynamics to mirror the real-world interaction between IT and the business, from both a strategic and operational perspective. In the end, you will come away with an actionable understanding of how the effectiveness of IT processes impacts your business! - For more information, visit the Simulator web page - Check out this 3-minute youtube video from a previous workshop - Read the rave reviews
- To register or if you have questions, send an email to email@example.com
BTW...Readers of this blog may recall that we also conducted a simulator workshop at Pulse this year.
Join us and the Tivoli community at Innovate 2011 – it’s a great opportunity to network with your peers and take away valuable insight that you can use today. If you haven’t yet registered for the conference, you can register here.
Next week, I'll be attending my first Pulse conference, and I have a full slate of activities planned:
On Sunday afternoon, I will be participating in our ISM Simulator Workshop session. The workshop facilitator will be our own ITIL 'rock star', Ivor MacFarlane, and the audience will be made up of IBM customers and business partners. The workshop participants are in for a terrific one-of-a-kind interactive learning session that will confuse, frustrate and challenge them. Ultimately, they will come away with a better understanding of how to significantly bring IT services into better alignment with their business goals and strategies. And they'll also come to realize that those goals can be much more easily pursued via enhanced visibility, control, and automation—the overarching themes of the modular approach IBM takes with service management.
On Monday and Tuesday from 11am to noon, I will be attending the Integrated Service Management Simulator Overview breakout session. In this session, you can get a preview of how the simulator highlights the challenges and business value of implementing Service Management best practices, and learn how your organization might benefit from your own team-building and thought-provoking simulator session.
Finally, I will be working at the ISM Virtual Simulator ped in the Best Practices Zone. In this cutting edge video game, you can experience issues affecting service management and corporate profitability in a simulated organization. You will be given the opportunity to run your own business, and will gain a better understanding of challenges facing different people in a company, the value of processes and tools, and how various parts of the company positively and negatively affect the hypothetical company’s performance.
We look forward to seeing you at our breakout session!...and be sure to stop by our ped and get your game on! And if you are not one of the lucky ones attending the workshop, fear not - - we can also conduct a private Simulator Workshop session for your employees, at your site. If you are interested in your own session, send an email to firstname.lastname@example.org.